The car transport brake wasn’t working properly
terry c
Customer Reviews for Happy Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
in and out with a trailer rental in and about 10 minutes. friendly and professional. hooked up the hitch and lights while i watched. return was even faster Well Done!!
jhon nNice experience, with friendly and helpful staff.
Robert TGreat service and brand new van, took care of me very well
Sohrab SGot over charged
Gerardo ZThe truck only had 1/4 tank of fuel. That was a big inconvenience for me. I had to stop during my move and put fuel in it. I don’t think it’s fair to put more than what I got to start with. It should’ve come with a full tank so I could’ve finished my move and put fuel in it just before I dropped it off.
STEVE GNothing was all amazing
Ricardo DThe best location ever easy process 100%
Yousef AThe trailer was filthy and the people working there were rude. They also had no clue what they were doing. When dropping off I was asked to unhook the trailer myself. They hooked it onto my truck I wasn’t unhooking it. I had a VIP certificate that they “couldn’t use”. Now waiting for a supervisor to call me because I only rented knowing I had the $20 off.
JOSHUA BWe rent 15' U-Haul trucks at this location at least 5 times a year. Personnel here are always pleasant, and I have never had a problem with them not having the reservation.
BARBARA MCustomer service very courteous. I would recommend this place to anyone.
Edgar GAmazing experience the vehicle was clean and well kept. I felt safe driving it all the way to Yuma. And back. The customer service was very helpful. It made me feel valued, Penny Randazzo.
Penny RVehicle wasn't clean at all cigarettes pack on ground of cab with a cigarette on the dash and water bottles.. back of bed had hay or something in it
Kevin CAttentive staff very helpful
Danny CThese guys make it super easy and quick to get in and out with a u-haul. Nice work.
AARON DRented a pick up truck for few hours. The vehicle was clean and almost like new. Smooth pick up and drop off experience. The people was friendly. Will definitely come back next time.
Patrick PNa
kregg bThe team was very helpful and very honest.
melvin iWell prorated for ten miles but really got charged 10 miles wasnt corrected .89cense a mile really just drop under 2 miles!
Jay RWhole process was easier than I imagined, great price, good service.
Michael pTwice put our car on the dolly incorrectly and eventually had to be fixed in Amarillo, Texas. This resulted in total delays of approximately 1/2 day. Then, just before getting into Memphis, the right front wheel almost caught on fire probably due to loss of a wheel bearing. This resulted in the wheel and brake severely overheating and causing the wheel to come off and ride on the spindle. We sat on the 180 degree off ramp mainly used by semi truck and trailers going by us within a few feet. We were on that off ramp from approximately 11:30 pm to 4 am. This resulted in staying in Memphis overnight (or rather for a few hours) and then my having to pick up a new truck and take it over to a facility that repairs Uhaul equipment. Movers were hired by Uhaul and transferred all of my stuff from the original truck to the new one but it was almost 3 pm in the afternoon by then and I only had enough energy to get to Birmingham, Alabama and having to spend another night. All of these problems resulted in delays of approximately two days plus all the trauma from spending 4 hours on a dangerous off ramp. Improvements that need to be made include properly training your people how to put a car on a towing dolly and making sure equipment is properly maintained. We came very close to having the entire truck catch on fire.
Randy BNo comments at this time - everything fine.
Pug Ramazing experience, owner was kind and understanding
Ben JGreat service, value of customer
Gatlena LEverything was fine was able to drive up. No problem at all back to mirror app like I said everything went so well.
Delia SWas told to bring it after closing and won’t be charge another fee, looked at my receipt got charged for two days when I used it for one day only!
EDGAR BTommy is an excellent representative of non-moving center capabilities and staff! He was polite, knowledgeable and professional! Keep up the great work! Thank You!
Robert AInterior of truck had dirt. Exterior of truck had mud spray. Representative was not friendly. App did not work and I could not get resolution thru support numbers so I ended up having to just take pictures and drop the keys in the slot.
Andrew LStaff, location and overall process was great. No changes needed at this time.
David BMy rep. Was good
Jacque AExcellent customer service and wonderful attitude. Really understanding with our situation and easy to work with. I will DEFINITELY return there for moving and uhaul needs in the future.
Gabriela cThe van I rented had a cracked side mirror making difficult to see out of. Would not have rented- safety issue. No choice, It was the only van available. Customer service was very poor. Will not be renting from this location again.
Theresa RJust dropped the keys in the 24 hour drop box and left. Thank you.
Tom CDrop off location staff was great. Staff friendly and helpful.
erica CThis location is always efficient, customer focused, and efficient.
Matthew CThank you
Bernabe GThey overcharged me on mileage by 60 miles. They took my money immediately but I have to wait 3-5 business days for my refund. I will never return to this location.
Amber KThank you for quick and helpful service
jeff aThey always have the rental I need available even with short notice. Fast easy and convenient.
Natalie LHelpful rep did quick inspection of property, then signed us off. Helpful, good customer service.
Aldon PThey have gotten better at serving faster. They have so much going on there. I think it’s better organized with more wonderful employees!
Tammy FI was very happy with the service at this U-Haul location. They made it easy for me to pick up return the truck. I will definitely use them again.
David FThe attendant was friendly and very understanding. I saw a lot of equipment available. I would recommend this place for U-Haul needs.
FRANCIS Ia little better signage where to park. it was pretty obvious because of all the u-haul equipment in the area, but nevertheless a sign saying "park in this area' or something similar.
Paul KI'm very happy with everything. Walk-in and there ready to help. Love it!!!
ANA DThey walk you through an inspection that doesn’t include the cargo area. When I added comments about the condition the employee told me I didn’t need to do that (that’s the point). Once I got home we opened the cargo area to a disgusting mess. We had to clean it with bleach and a scraper. They also gave me the truck on empty and said just bring it back like that, that’s impossible. They said they would credit me for the extra gas when I got back but they were closed. UHaul won’t help me because they said I need to get a refund form them (they were closed how do I do that). Also the truck would stall out if I had the air conditioner on and the brakes were terrible with the ABS light coming on as I braked on any down grade. I returned it early for safety reasons BUT NO ONE WAS THERE!!!!
James GClean van, quick check in and check out, good service!
John PA bit hard to locate the ‘front desk’. Co-located with a car wash. But staff was great (knowledgeable and very helpful)
Michael PGreat, fast service. It definitely helps to do the online pre checkout to expedite the process
Robert GThis location offered many services and the staff was able to tend to all customers and their needs. The reservation was quick and easy. Thanks you!!!
Kayla LThese guys were really helpful and friendly. I dropped the tow dolly off on one day and the truck of on another. Both guys I dealt with were awesome.
Todd JCannot suggest any improvements. Van was ready for pickup, in good condition, and ran / handled perfectly. I use this location at least 7 times a year in connection with our non-profit rescue operations. I have always found the operators to be efficient and friendly, and the equipment is always ready as reserved.
Barbara MTrailer had trash in it when we arrived. The employee cleaned it out no problem but it was strange that the trash left behind from previous customer wasn’t cleaned out before we used it. Other than that, great experience!
Robert CNeed more signage of office location. Can barely spot where it is. Just so happen to see the tiny sign looking for a bigger sign. Good thing I looked up
Margaret WWhen we picked up the trailer it had a open can of beer spilled in it and a to go food container with spoiled Mexican food in it. We had to wash out the trailer at home before using it. Not exactly the best way to start out...
LEONARD B