They they were very polite and knowledgeable about everything
MICHAEL R.
Customer Reviews for Hanford Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The fuel service fee of $40 is ridiculous, borderline criminal offense! Then an additional $35 for the actual fuel use for 30 miles for the entire rental. Your charges cost more then the rental. I understand the price gouge on the gas but then another $40 flat rate on top is not caring for your customer.
Jeff C.Awesome customer service fast and easy
Abdulsalam A.5 STARS!
Phillip C.Quick easy return. Thank you
Patrick W.I Left the uhaul with more fuel then I picked it up with even took photos and was still charged $14 for fuel., and looking at the reviews on Google this seems to happen all the time. Unacceptable and disgusting business practices l.
JONATHAN C.The 24/7 option was horrible. It did not work I did not get past step 2. Even when I tried to return the truck that didn't work either. If it wasn't for the owner of the franchise I would not have rented with you guys. He was closed that day but he just happened to be in the building he helped me out that's the only reason why you guys got my business. I will only come back and use his business in the future.
Ryan M.They were very accommodating when our plans changed and worked with us to get things done!!!
John J.Easy to rent. The location and service are great
miguel R.Staff was very helpful, keep up the good work.
STEVE O.Your online check in was awful tried to charge me $1100
Roger S.The drop off was not a problem at all, and the employee was very helpful.
Trevor P.Great service
Benjamin P.My go to place in town, excellent service
DALLAS S.Make sure your vehicle has the correct trailer wiring connection.
Carlos G.That truck needs new brakes
jeanett H.You could educate your staff on looking for returned equipment that was returned after hours!
KATIE M.The gentleman was absolutely helpful
Mike P.They were very helpful
Linda R.Extremely helpful and courteous. My only issue involves receiving a text message to drop off the tow dolly at a location that does not exist as I arrived at the location this dealer directed me to for drop off. I told them I was going farther to another drop off only to return later when I discovered there is no Uhaul at the address given! Both rental and drop off dealerships were fine. You folks need to know who they are!
Brad G.Better hours!
Ryan T.So friendly and Helpful. Got there 10 mins early and was nice enough to give us the truck early.
Cree T.Keep doing what you are doing, it worjs
Andre P.Although it took over an hour to get rental completed due to uhaul computer problems they were very friendly and helpful. As far as equipment how are you expecting someone to load a vehicle on a flat bed trailer with no witch. This cause delays in returning rental due to truck being transported did not run. So i feel i should receive a credit.
Robin B.Very honest and understanding, great people. Equipment is very well kept
Michael P.Easy return center, I was helped quickly and it was little effort to return the trailer.
Steven M.Check engine light came on after one trip and uhaul told me to drive it anyway. I was not comfortable doing that and they wouldn't replace the vehicle and charged me when I didn't even use the vehicle. I had to make other arrangements to find another way of moving and it was very inconvenient. I am extremely unhappy with this uhaul experience and will more than likely never use uhaul again.
TAMMY RENEE H.More areas to park equipment when it's rainy and muddy. Back lot was flooded and muddy.
HEATHER CORINNE R.Nothing, Chuck was awesome
CILL D.Frequent customer. Always satisfied.
Benjamin M.Need to be clear upfront . Need to be honest Bad business will not recommend.
ALEEN P.Friendly and helpful
BRYAN H.Chuck the best uhaul manager anyone could asj foir. Completely reliable and supportive.
Stephen C.Great Job.
DAVID R.Average set up only.
Cezar D.N.a
Jeffrey F.The clerk was kind and welcoming
Elizabeth S.Everything was great, I've used that location before. I just wish I could have dropped my U-Haul at a separate location
Leona B.Really nothing
MARSHA C.I was concerned about the pick up location because I needed to move from Tulare which is about 25 miles away from Hanford and I was moving to Los Angeles. So I brought up my concern to Chuck at the UHaul office and he added 25 miles so that I wouldn't go over the allotted mileage! Customer service was thorough and helpful indeed !!
Leah F.The team that calls and verifies the pickup, not the actual location, could use a lesson in customer service. To force me to change the location, time & date, and then expect me to be fine with it. If I wanted the other timed & location I would have selected them.
Ed G.The owner was very nice and the service was quick
Charlene V.Service was friendly
Valeria R.Guy was so slow and wasted my 1 hour as he was talking to his friend and looking for truck keys, not sure where he kept truck keys.
Ali A.Very friendly efficient service. Thanks
DEANNA B.The owner is very informative and nice
Priscilla M.