Everything was great and easy to process
ERIC L
Customer Reviews for Hanford Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Extraordinario servicio al cliente
RANDOLPH BGreat customer service.
MARVALEE DI initially elected to pay cash for the trailer, owner their said ohh if you pay cash it will be 60 bucks for a 24.99 trailer. Im like what why? I explained I didn't have a card to use with enough on it. How inconvenient is that, I had to drive off and deposit to the bank. I have been to other locations where it was perfectly fine to pay cash. I think it's laziness and lack of knowledge here. Thats an issue and needs to be addressed. Not good business
JUSTIN PNothing at all. They are so nice and professional. I always use them.
DARLENE LSince I did self return, I really don't feel it completely fair to offer neither good or bad remarks with respect to clean location, or if the personnel was helpful, but I'm going to give them the benefit of the doubt.
STANLEY RFriendly and helpful customer service!
Sharon D.
ROMAN GThanks! I'll rent from here again.
William KI use you every year. It's the best!!
Shawna CWe had a reservation to pick up the trailer in a town 5 minutes from our house. When we were called the day before pickup, we were told that we now had the "option" of picking up in two towns 30 minutes away because someone had rented our trailer. WHY? If you knew we had reserved the trailer, why did you give it to someone else? Let them drive 30 minutes. We know this is not a reflection on the Hanford location but a U-haul overall issue.
Scott JSo pleased very great customer care and excellent customer support. My phone died and had issues on my return. Called customer support and received immediate assistance. Thank you U-Haul for making our Great Easy and Safe. Location was closed but very easy to find, very clear where to park. There plenty of U-Haul . Convenient key drop box.
Guadalupe GThe after hours drop off was quick and easy.
JAYLAN RThey failed to leave a key in the lock box so I could not check in on line. Thankfully I received a call on Sunday changing my Monday reservation to 8:00. I arrived early as I had movers at my home at 8:00. They did not show up until after 8:30. Thankfully the business next door had someone who helped get the process started.
Robert OChuck's Uhaul is the very best. Very reliable and honest. I strongly recommend this Uhaul.
Stephen CThe Uhaul truck was not aligned. Internet connection was terrible. Truck wasn't washed.
ROBERT LI reserved it online to do 24/7 mobile pickup it wasn't working I waited in line at the counter for an hour & he tells me they never had my online reservation in the system so they have to set it up in the counter. I waited an hour standing there and still had to set everything up again in the system . The only guy working at the counter wasn't up to date with his computer skills .
Violeta MThe man who helped us was so friendly and had great customer service. You don't see that much these days . He even added an additional 10 miles to our limit, moving is expensive so saving even the smallest amount helps a lot. Thank you(:
ANGEL SThe exhaust is really loud even for a truck
Jayden HExactly what I needed, great customer service. My favorite Uhaul location that I've used.
Javier EWe dropped off on Sunday. They were closed, but it was very easy to turn the truck in.
Linda REverytime I have rented at this location its been a great expirience. Staff is always nice and clear on rules of renting a uhaul.
CELESTA AAwesome customer service!!!! It was a pleasure!!!!
James WBetter signs at drop off very hard to see
george PGreat customer service and equipment
Kurk FI didn't get the gentleman's name but he was so nice! He was knowledgeable and made the experience very comfortable. Would highly recommend to family and friends
Darlene LEverything was great!
Roman THowever, some of the workers need to learn how to talk to customers that’s Forsure!!
Isaiah MMake sure to ask customer if move is local or not when booking a truck
Anne BThe u-haul web site charge me more for gas when I put more then they gave me
Carmen TGreat, friendly, customer service!
Schuyler IChuck was so nice and professional. He answered all my questions. Will definitely recommend to my family and friends. The cargo van was just what I needed and I was excited that it was easy to load my stuff with the rear and side doors.
Darlene LVery friendly
Mohammed DRespond sooner when charged $50+ for gas after submitting proof of gas gauge at the beginning and end of trip via email. The Santa Rosa U-Haul drop off literally is trying to legally rob you.
Robert LEverything was good
INES HCustomer service was Excellent, I would highly recommend this u-haul place.
Clinton WOver the top customer service. Best U-Haul experience in years. Hanford U-Haul will now be my location of choice even though there are others closer. Gracias.
Rohn WMr Hamblin is amazing person. I will always go back to him for u-haul rentals
Jarrod KGreat bunch of folks fast friendly 1st time renting from them
Chris SStacey was kind and provided great customer service.
ARAHBELLA WNothing. I had a great experience.
Heather CExcellent service as always
Mario QThey they were very polite and knowledgeable about everything
MICHAEL RThe fuel service fee of $40 is ridiculous, borderline criminal offense! Then an additional $35 for the actual fuel use for 30 miles for the entire rental. Your charges cost more then the rental. I understand the price gouge on the gas but then another $40 flat rate on top is not caring for your customer.
Jeff CAwesome customer service fast and easy
Abdulsalam A5 STARS!
Phillip CQuick easy return. Thank you
Patrick WI Left the uhaul with more fuel then I picked it up with even took photos and was still charged $14 for fuel., and looking at the reviews on Google this seems to happen all the time. Unacceptable and disgusting business practices l.
JONATHAN C