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CRYSTAL C.
Customer Reviews for Hanford Motorsports
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The customer service as far as pick and drop off was great but the van was infested with black widow spiders. When I tried to get a hold of someone to find out what to do no one answered the phone and no one called me back.
Robin S.Made online order they said the trailer was in visalia but had to drive to Hanford to get it so I had to book an extra day early to be ready for my trip.
DANIEL R.Thanks for having someone ready in the morning. I was in the car very quickly and everything was ready. Cheers!
Riley W.My last couple of experiences with UHaul at other locations were not good. However this one was perfect! I will be back.
Dion H.No improvement necessary. Very polite and helpful.
DANNA A.Great uhaul rental in hanford thank you Chuck
JERRY T.I have rented from this business several times and I will be a return customer
TIMOTHY Y.Yes I would recommend this Location always a pleasure doing business there
Philip P.Chuck is extremely professional and reliable. And really good man too.
STEPHEN C.Delores Reynoso was very considerate, professional and friendly. She made the rental experience very comfortable.
ROGER R.We love the man behind the counter. SUPER personable and gets everything done in a timely manner. Thanks.
Jozef H.Great people to rent from. I suggest using them highly
MATTHEW F.Not a thing
TIMOTHY Y.N/C
Derek P.Amazing costumer service
ANTWAIN H.I would say no improvement needed
TIMOTHY Y.Nothing all was great
DONALD B.Great friendly service â¤
candy A.Great experience all around!
THOMAS N.Good customer service
ALDRIDGE H.Chuck was great to work with.
Susan T.Got a $20 in town uhual & ended up being $130! Wasnt told if I do drop off after store hours a $20 charge would apply even if returned the same day! The key didnt have any mark where the fuel should be filled to as well.
Alexandria Z.The person that helped me was AWESOME!! A great place to rent your U-Haul !! Thanks! James Garcia
JAMES G.The Audio inputs and power plug adapters did not work.
Ivan P.Chuck was a character. Not very many OG's like him left.
Arthur S.You guys system takes more than it should other than that excellent
Cynthia W.Thank you for such excellent service. I look forward to coming back.
ANGELIC L.The fresno office kept calling, texting, myself and my references saying I did not turn my UHAUL in. They need to verify before they start reaching out to everyone saying we are late.
Rickelle S.I rented this equipment from the Belmont, CA location one month prior to the rental date. You did not have equipment available. You made me drive 200 miles to get the car trailer.
Thomas O.Great people very curtious!
Marvalee D.Explain the return truck process.
Paul D.It's too expensive, the per mile charge!
Bonnie V.Great Customer Service! She was very nice.
MARIA M.The only reason I did not rate this as excellent was because when I tried to return it from my phone there was a glitch and it kept telling me that my find my location was off on my phone when in fact it was not- so I was unable to complete my return property and it was on a holiday which is why I wasn't able to go in for assisstance. Other than that glitch, my experience was great.
Melissa M.Ensure all equipment is in one location, i.e. truck and auto transport... not in two separate locations.
TOM C.Great help from the lady that helped me
Ryan H.The tire was low when the service guy was told that the tire was low it took him 20 minutes to come out with an air bubble and fill up the tire and then it didn't even get enough air in it to keep the tire full within a few hours the tire was low again I had to run around town and get more air in the tire I should've gotten credit then this morning the tire wasn't just low the stupid service the tire light was on
Sheila M.Make sure tanks are full and check the back
Jorge F.Great service
Roman F.The experience at this store was fine, but the overall experience was a nightmare. Getting my reservation cancelled at the last second caused me to have to drive over an hour to get the trailer. I was especially annoyed when the customer service agent on the phone told me, "we can get you a trailer on monday." Do you not understand how moving works? I made a bunch of arrangements including reserving a trailer so that I could move on a specific day. UHauls crappy system not only cost me me both time as I was not able to leave until the next day and money as the 50 dollar reservation cancellation credit did not cover the cost of gas that I needed to get the trailer. I'm never going to use Uhaul again.
QUAN N.The manager was very friendly and helpful and understanding. Very quick and easy to use. And there wasn't 1000 papers that needed to be filled out! Highly recommend using online check in and highly recommend the location on Lacey in Hanford!
Matthew F.Lower your prices To equalize and not price gouge in California I paid $530 for a U-Haul plus insurance of 70 understand the insurance But in Texas that same U-Haul is $98 Going one way To California versus $530 going one way to Texas I felt that was totally price gouging from your company And unfair but when you're caught between a rock and a hard place you pay the price won't do it again
Joy R.Was not open when manager stated he would be on location when I dropped rental off.
KEVIN H.choose to use my phone to pick up my car and when i went there i had to wait in line to pick up the key off the counter. the service was extremely slow and they added SafeMove insurance to my bill which i didn't ask for ! Disappointing
EMAD M.Best uhaul rental location in Hanford area!
EVAN K.Chuck at Hanford MotorSports is a really cool guy. He will be my GoTo UHaul rep from now on. Thanks for the experience.
Thomas I.Have your system for credit cards working!
LEON H.