Excellent staff
Beverly C.
Customer Reviews for Hanford Motorsports
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
People excellent service and equipment
randy H.To thoughs of us that are not good of doing apps on our phone need a way to have better service I had to get my wife to call your service center to check the truck back in !!! I never felt so helpless in my life!!!
KURT B.Unfortunately, I had to pick up the truck in Hanford which was over 60 miles from my original location choice in Madera which was based on where I was going to use it. If the vehicle is within 100 miles of the preferred locatioin, Uhaul should shuttle it to that place.
TERRY GRANT W.iPhone couldn't pick up location - was not original location for pickup. Was notified 24 hours before reservation and had to travel 26 extra Mike's and lose an hour of travel time to get truck.
Thomas K.This location was exceptional and I would highly recommend them. After having lots of trouble with a different location in Visalia, the staff at this location was incredibly helpful and kind in the stress of dealing with the other location and doing a cross country move.
ALISAN O.The area did not look safe
Mark H.The process was easy and the staff at this location were very organized and friendly. I would use this location again!
TONI D.After hours verification process sucks. I ordered a dolly and didnt recieve.
Oscar G.Lady very nice
JOHN H.You gave me great service.
DARRELL C.Nothing, it was a great experience. Thank you.
DAVID T.Only 1 “working†trailer was available in the area, and not at the location I booked (months prior - this was long scheduled as part of my cross-country move). The trailer I was assigned had zero brake fluid (bone dry) in the reservoir and a broken strap on the driver's wheel side. When I noticed these discrepancies and requested a replacement, neither the location nor the district office were helpful. Quote from desk manager: “we don't check or repair the equipment, that's incumbent on the drop-off customerâ€. While that may be your corporate policy, it's a poor one and is ultimately going to get you sued. My trailer had no functioning brakes until the store owner put fluid back in the system. Had I not caught this issue (and utilized my own straps to replace the broken one) this could have led to a major accident. The store owners were ultimately helpful after I was very direct with them and pointed out their liability, but until they saw the unsafe condition of the equipment themselves were very unhelpful on the phone. The district office was worse, they were unsympathetic to the situation and were unwilling to provide replacement equipment.
ROBERT G.Nada
CRYSTAL C.The customer service as far as pick and drop off was great but the van was infested with black widow spiders. When I tried to get a hold of someone to find out what to do no one answered the phone and no one called me back.
Robin S.Made online order they said the trailer was in visalia but had to drive to Hanford to get it so I had to book an extra day early to be ready for my trip.
DANIEL R.Thanks for having someone ready in the morning. I was in the car very quickly and everything was ready. Cheers!
Riley W.My last couple of experiences with UHaul at other locations were not good. However this one was perfect! I will be back.
Dion H.No improvement necessary. Very polite and helpful.
DANNA A.Great uhaul rental in hanford thank you Chuck
JERRY T.I have rented from this business several times and I will be a return customer
TIMOTHY Y.Yes I would recommend this Location always a pleasure doing business there
Philip P.Chuck is extremely professional and reliable. And really good man too.
STEPHEN C.Delores Reynoso was very considerate, professional and friendly. She made the rental experience very comfortable.
ROGER R.We love the man behind the counter. SUPER personable and gets everything done in a timely manner. Thanks.
Jozef H.Great people to rent from. I suggest using them highly
MATTHEW F.Not a thing
TIMOTHY Y.N/C
Derek P.Amazing costumer service
ANTWAIN H.I would say no improvement needed
TIMOTHY Y.Nothing all was great
DONALD B.Great friendly service â¤
candy A.Great experience all around!
THOMAS N.Good customer service
ALDRIDGE H.Chuck was great to work with.
Susan T.Got a $20 in town uhual & ended up being $130! Wasnt told if I do drop off after store hours a $20 charge would apply even if returned the same day! The key didnt have any mark where the fuel should be filled to as well.
Alexandria Z.The person that helped me was AWESOME!! A great place to rent your U-Haul !! Thanks! James Garcia
JAMES G.The Audio inputs and power plug adapters did not work.
Ivan P.Chuck was a character. Not very many OG's like him left.
Arthur S.You guys system takes more than it should other than that excellent
Cynthia W.Thank you for such excellent service. I look forward to coming back.
ANGELIC L.The fresno office kept calling, texting, myself and my references saying I did not turn my UHAUL in. They need to verify before they start reaching out to everyone saying we are late.
Rickelle S.I rented this equipment from the Belmont, CA location one month prior to the rental date. You did not have equipment available. You made me drive 200 miles to get the car trailer.
Thomas O.Great people very curtious!
Marvalee D.Explain the return truck process.
Paul D.It's too expensive, the per mile charge!
Bonnie V.Great Customer Service! She was very nice.
MARIA M.The only reason I did not rate this as excellent was because when I tried to return it from my phone there was a glitch and it kept telling me that my find my location was off on my phone when in fact it was not- so I was unable to complete my return property and it was on a holiday which is why I wasn't able to go in for assisstance. Other than that glitch, my experience was great.
Melissa M.