Comentarios del cliente para Handyman Salvage and Surplus

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Handyman Salvage and Surplus

Grado total:

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Heather E. en

Grado:

I chose truck share to pick my truck up online . It didnt work for me. I got to the store, had to wait until they opened and helped another customer rent their uhaul before I was even told the store wasnt set up for online truck share. Lucky the movers I had coming to help were later than when I finally got back with the truck.

kenneth r. en

Grado:

Did not give receipt or contract for a cash transaction. Not even an email. Not really sure how much was for the trailer and what was a deposit. All I know is I got back $60 dollars out of $300.00. Far more than what I was quoted on your website.

Bea S. en

Grado:

El cliente no dejó un comentario.

Henry B. en

Grado:

Had to drive many extra miles to pick up this truck as the local location was changed. Cost me extra

gary m. en

Grado:

El cliente no dejó un comentario.

Brenda O. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

JOHN B. en

Grado:

El cliente no dejó un comentario.

christopher t. en

Grado:

El cliente no dejó un comentario.

Eric R. en

Grado:

I rented the truck online. First I was to pick it up two hours away. Then I was to pick it up in Chattanooga. Then it was finally assigned to Trenton where I had requested in the beginning. After I got the truck I hooked up my trailer lights and the blinkers wouldn't work. Called for roadside assistance. Was told it an extended time. I finally found a blown fuse for the pigtail and fixed it myself. Called to cancel roadside. Then when I returned the truck I found out that my reservation was cancelled instead of roadside. So then it took approximately an hour to get that straight and return the truck. I then checked my bank account and I had been charged twice. I then called and spoke with a representative and he stated I would be credited back 431.42. I was not I was credited back 424.79. This was the worst uhaul rental experience ever!!!!

Valerie R. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

I am 66 years old I rented a 6x12 enclosed from Trenton Ga from a stir it was Something and Salvage, but after I paid for they said it's out back, so I drove and found it, the young was in the dirt and I could not lift it up I when back in the store and the told me it was Uhaul policy not to assist in hook up due to liability, eventually they got a forklift to assist getting it out of the dirt and told me not to tell ANYONE that they assist me or they would loose their license. When I got to drop off, because of the hookup issue I parked, unhooked, and went in to check out and the lady said were your trailer I said I parked it and unhooked it, she said we are the ones that do that then I told her about the hookup she said to make sure Uhaul knows about this. SO HERE IT IS WILLIAM SMITH

Karen D. en

Grado:

El cliente no dejó un comentario.

Paula D. en

Grado:

Great experience

Diane L. en

Grado:

El cliente no dejó un comentario.

Simeon D. en

Grado:

The gentleman that assisted us was upbeat and very helpful. It was the same gentleman that we returned the previous truck to and he was still apologizing about the first truck. This entire experience with both trucks has been highly disappointing on both the mechanical and customer service of Uhaul. If there has been a change in management, standards, or business practices within the Uhaul corporation I would strongly advise that you return to the roots of a corporation that allowed you to build a strong customer base.

Alisha D. en

Grado:

The gentleman that assisted us was very helpful and knowledgeable. However to no fault of the drop off location we had nothing but issues. Due to all of the mechanical difficulties we had to limp into the drop off location making it late to the drop off time frame. Which caused Uhaul to attempt to charge us for another full day. We have moved numerous times and are normally very accurate with mileage and gas. At the beginning of this trip we calculated the mileage divided by mpg and added one gallon to be sure that we returned the truck at the proper gas level. Needless to say having to drive the truck in second gear we still missed the gas mark. The gentleman that assisted us at the drop off location stated if we were this dissatisfied with the truck that we should call Uhaul and tell them of our issues. After a 45 minute wait on the telephone we finally were able to reach a Uhaul representative. Making me feel like I was not worth anyone's time. The lady that assisted me informed me that Uhaul would not charge us for the extra day. We were very disappointed in not only the truck that we rented but also with the Uhaul service on the telephone. We may not have had to pay for the extra day but we did have to pay for the extra gas and mileage due to the faults of the truck. Not to mention the time and energy wasted to get to our destination and drop off location and time spent on the telephone waiting for assistance. We are virtually nomadic and have moved numerous times over the last 14 years. We have repeatedly returned to Uhaul for their impeccable customer service and normally their high standards on their equipment. I never would have expected this level of service nor this level of equipment maintenance from Uhaul.

david s. en

Grado:

Very understanding about problems