1. My app crashed when I checked in to pick up the truck, so I missed the instruction, plate number and passcode. I called the contact 707 635 8329, the young man did not answer the phone until the fifth call. The worse was that he refused to assist because I was upset. The second contact 800 322 7374, I appreciated the lady helped me to solve the problem. 2. I refueled the truck before I return it, but I was still charged for $39 fuel fee. I have taken pictures of the dashboard of the truck before and after my usage.
Xuan D
Customer Reviews for Guzman And Sons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I forgot the 12 moving blankets and had a little issue when I returned it to the u-haul in Sun City. But the people in Sun City were able to confirm no blankets were received. But overall great experience. Nice people in pick up, very clean trailer and had no issues with hauling my stuff. Thank You.
TERRY TKeep up the good work!
Frank mBest U-Haul in the world ! Hands down unreal service an experience out of this world customer care !!!
beny rThe dropoff took no more than two minutes.
William LWas a good overall experience. Maybe a bit more signage at the trucking yard telling you where to go. And some explanation on the website that the location is a trucking yard. Great to work with!
Tammy RWas glad to be able to drop off after hours.
Judy RNot very clear where to park vehicles, it is located in farming lot with a lot of other trucks. Worried someone can just drive in, load up the trailer and take off. Otherwise, clean-ish and easy to use.
Taylor KThis guy was an absolute jerk-off A-hole!!! Zero respect for customers. Why bc I parked in the wrong place? There is no place to park, no place to turn around—only a tiny little U-haul sign. I went to the wrong area & asked where to go but there's no place to park w/ out blocking some in. A polite employee of the trucking Co. got the guy from U-haul who came out shooting off his big mouth to move my RV without identifying himself. After the 2nd time yelling at me, I told him I was waiting for the U-haul guy. That's when he stated he was from U-haul. He told me to move my RV & to turn it around & back it to where his other trailers were, but I told him I didn't hv a bak up camera. He disconnected the tow-dolly & shoved it back 15 ft. I asked to grab "my" 4-prong extension & he questioned me twice if it was mine. I stated yes Then he asked if I was sure. I told him I bought it myself. Then he stated, "You'll get an email from U-haul so you can go!" I guess this guy mite be racist towards white ppl. I will never go to this U-haul ever again not even to just do a drop off. I would rather drive 20 miles round trip to Vacaville where they at least treat ppl with respect & not like you shit in their Wheaties when you hv never met them before, talked rude to them, nor disrespected them.
TROY MCalled 3x for the gate to be opened and waited several minutes before being able to go inside.
Rebecca NBest U-Haul service I’ve ever had. Easiest in and out transaction. Thank you.
CHRISTOPHER MThe estimate for the distance was way too low, especially as I had to travel further because they changed my pick up location. Extremely unfair. I had to pay an extra $61 even though I returned the vehicle 2 days early. Use another company.
Samuel SGreat service and customer care. Izzy was very helpful.
Sanford SI wasn't able to pick up the truck at the request time. I called ahead to make sure, told me 30 minutes after scheduled timed and still had to wait 30 minutes after arriving. The equipment I wanted to rent also was not available, had to find another uhaul location to rent that.
CESAR PUpon picking up the 20' truck, ( I traveled 27 Miles to pick up) the 30 pads ordered were not available but the guy gave me 5 pads. The bed of the truck had dirt clods too. When I asked a question about last time the engine had been checked he didn't know and told me about regular servicing of trucks. When I got in the truck and started it the check engine light and check gas cap lights were on. I asked about this and he told me not to worry about it. I said I was concerned as I had a long drive to make. Asked me what I wanted to do about it; I replied I want another truck. That was the only truck available unless I wanted some tiny truck or a trailer. He said he would dive it that way. I had no choice but to take the truck I NEEDED. He gave zero about my concerns. I then went to Costco to fill with gas before loading and transporting. After I was full I went to replace the gas cap and noticed a river of gas coming out from under the truck. Upon looking under the truck I found the gas to be pouring out all over the gas tank. The attendant was none to happy either as it was a couple of gallons of gas running out. I took a video as I was beyond upset about the whole experience by now. Because of the leak and having just put $129 in gas and terrible gas milage because of the tank sucking air not to mention the lost money on the ground, I was still in a position of needing to continue the move with the truck that could blow up or seize up from the engine light. What a cluster on top of stresses having to move in an atmospheric river event 160 mountainous miles. I feel like I spent a lot of money for a piece of subpar machinery (that is polite). If I ever need a truck again I'll lease one from anywhere but U haul.
Elayne LThe location was great and the person working there was above and beyond friendly and helpful. The car trailer unfortunately was in terrible shape. Smashed up and had me worried if it was going to make it through the trip.
Nathan HEasy, quick, and friendly.
ALICIA NI was overcharged significantly for miles I didn’t put on the vehicle. Was charged for 35 miles when I drove it roughly 7 miles total and was charged $40 for gas when it was returned exactly as I picked up- 3/8 of a tank. I was charged almost triple the estimated cost because of this. Very dissatisfied and have to call a third time to attempt correction
Katie EBeing new to the area, staff was kind and gave local food recommendations and a warm welcome.
Benjamin VBe there or manage expectations wife had to drive more than an hour and waited more than 2 hours 1/2. Understand the situation but not my problem. Also original pickup place called 24 hours before to redirect us to a different place, what was supposed to be a 15 minutes ride was now an hour
Martin DThe contact person was asleep on the couch and there were several open half empty liquor bottles on a nearby table. The mileage on the rental agreement was incorrect and the truck needed all the fluids topped off before I left Sacramento.
Phil CNothing to improve on. Very friendly and great customer service. I highly recommend them.
Randy CThe website for self check out was frustrating, the steps were unclear, and it felt like a long process. The truck was dirty, damaged, and the check engine lites came on. Our moving blankets that we paid for were also not in the truck.
Scott FMoving trucks should start with at least a quarter tank of gas. My rental barely had any gas in it at pick-up.
Robert LSuperior customer service!
Ann IYou Provide Excellent Customer Service, Thank You !!
SHARON FThe reservation went well.
Patricia ZFriendly and very helpful
James BBest costumer experience a person could ask for they were very helpful and friendly. Just an all around pleasant rental experience and I would definitely tell a friend
KENNETH SEverything was just great! Thank you!
Marilyn D**AVOID AT ALL COSTS** Checkin took 30 minutes to get the truck. It was not ready with our rental pads and had to wait for him to get them in another building. The interior of the truck was disgusting I couldn’t even use the cup holders. The last renters contract was left in there, so they didn’t even check/clean it before the last renter! Then just charged our card for almost $50 for 3 gallons of gas!! When we brought it back *exactly* how we got it, right below 1/4. We have time stamped photo proof of how we got it and returned it. What a scam. Shame on you Joe Guzman.
Victoria WNo improvement needed. My experience was excellent. The uhaul agent was very professional and courteous. The truck was clean, gassed up and ran very well. No complaints at all. Thank you very much for providing such wonderful service.
Billie CTried to return truck 12/24 (they were closed) but the gate was closed and locked. There was a phone # for gate access but after several calls, no one answered and went straight to voice mail. Left multiple voicemails, no one ever called back after several days. Tried returning again 12/27, same issue. Someone finally opened the gate from inside, and I left the truck at 7:45 am (15 minutes BEFORE it was due) with EXACTLY the amount of fuel required by the contract. Later they emailed me with a bill for extra fuel, and 1 extra day for being late. I again called them to resolve this, and no answer and no call back. Had to go through UHaul for a refund. I left a formal complaint against Joe Guzman Enterprises. DO NOT USE THIS UHAUL FACILITY!!!!
Geoff D