Customer Reviews for Hands On Expert Detailing
(U-Haul Neighborhood Dealer)

Rating:

2.0

Dropped off after hours. Sketchy area.

Rating:

2.0

No one was there when we showed up at our appointed time. They never showed up. They texted us that they were running late and that the key was in the truck and to go ahead and take it. The blankets and dolly I had requested were not in the truck and I had to drive to another U-Haul location to get them. (I ended up deciding not to get a dolly.)

Rating:

5.0

Smooth easy rental.No problems or complaints.Thanks !!!

Rating:

4.0

definitely recommend getting the App first before starting a reservation and rental

Rating:

1.0

Looked abandoned. Weeds grown up around. No one there. Sketchy.

Rating:

3.0

It may be a good idea to mark clear spots to park the trucks. There are some spaces on the side and there is some equipment in the back on the grass. I usually park in a space instead of the grass, but it would be helpful to customers if parking was designated and clearly marked.

Rating:

3.0

Cut the grass and clearly mark parking spaces. I wasn’t sure if I parked the truck in the proper location, but it was on a plot of asphalt, so I hope it was okay.

Rating:

3.0

Clean the inside and Take pictures inside. There was a stain that I got charged for but it was there before I got it.

Rating:

2.0

Original location was changed to this location (30 minutes away) and did not have the dolly requested in the order.

Rating:

3.0

Still waiting on deposit, never did receive it on the card. Like they said they would. 100.00

Rating:

1.0

Better instructions (no idea how to get into the truck), better location (no one that works here has any clue), less danger (the trucks are parked in high grass with ant hills (100’s on the truck and many hills one has to stand in while unlocking the truck - many bites acquired). I would never go here again.

Rating:

1.0

Have the location be somewhere cleaner, less run-down looking, and more out in the open. If I didn't know this place was where I was picking up the truck, I would never stop here. For the reputation of U-Haul, I would highly recommend having your trucks be moved somewhere else. This part of town is pretty sketchy, and off the beaten path.

Rating:

1.0

This location is a barely functioning business. Attempts to contact the location to confirm before pickup were impossible as the voicemailbox was full. The link on the UHaul website said the location was closed, so I tried to have my reservation switched to another UHaul store, at Knox-Abbott in West Columbia, SC, where I had made my original reservation. I was told by a staff member at the Knox-Abbott store that I had equipment reserved at an alternate location, but when I arrived to pick it up, the equipment was not available. I was then told I needed to drive across town to another location, but I was given the wrong address, and by the time I discovered the address of the correct second alternate location, the store was closed. I was then given directions on how to use your app to pick up the equipment at the original CLOSED location, but once I arrived at the location, your app provided no information on how to access the keys. There was an individual in a shack at the location drinking and smoking; he told me he didn't work for UHaul but the manager has given him the combination to the lock so I could unlock the truck and retrieve the keys. There was no contract, no check of the equipment or my ID or drivers license, no computer or other office equipment in the shack. I was given the keys and I left with the truck. Later that evening the regional manager Kevin called me and after I told him the story, he told me he would email me a contract. This rental location was SCARY and should not carry the UHaul brand. The truck was fine but this was the WORST UHaul rental experience I have ever had.