Comentarios de los clientes para Hands 2 Hands

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Hands 2 Hands

Clasificación general:

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alejandro C.
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El cliente no dejó un comentario.

ronald C.
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Friendly lady and good customer service

Angel R.
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El cliente no dejó un comentario.

Michele M.
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The people were so nice and I was running late and they didn't charge me. I would definitely use this location again.

Tom R.
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Location was closed (I was there at 4:30), so I used the online return process.

diallo S.
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The customer service representative was very patient and made signing in easy, even though I was in a hurry. If all of your representatives are as helpful and knowledgeable as she then you will not be over taken. Thank you so much for making my day.

Robert N.
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The truck I got had trash in it, and a large number of blankets I didn't request. A 36 mile rental cost me 96 dollars plus 10 dollars in gas. When I got back a man ran up to me shouted key! And took the truck and whipped it around the parking lot like a sports car.

novella M.
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In a thrift store person just took my key and I received a charge from them with no explanation Also overfilled the truck with no credit for the full tank when I received a truck with 5/8 All trucks should be rented full since you charge to fill back to level that was there on pickup

Nathan H.
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El cliente no dejó un comentario.

Justin R.
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El cliente no dejó un comentario.

Christopher M.
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The rental location, while convenient to our home, was inside a very messy and disorganized thrift shop. The employee was not wearing a mask per NC mandate. We opted for counter pickup but ended up having to download the app anyway because the employee didn't know what to do and had to call her boss (who said the “system was down”). It took well over a half hour to check out the van. The van definitely could have been cleaner. According to the contract, I was asked to fill the tank with more gas than was in it when I arrived. The tank only had 3/4 of a tank but the contract said I needed to return it with 16/17 of a tank. The van itself worked great, was a perfect size, and had no mechanical issues. We would rent a U-Haul van again but not from this location.

Esdras Manuel C.
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Very good experience, the woman was very polite and helpful.

Shivani V.
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El cliente no dejó un comentario.

diallo S.
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El cliente no dejó un comentario.

Robert B.
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I was charged for Dolly rental which I did not use. Call Uhaul place and no VM is set up. Want the fee reversed. Robert

Jasmine Iman F.
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El cliente no dejó un comentario.

Mukesh S.
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24/7 pickup worked very well. No one picking up the phone at the location. Voice mailbox is always full.

Paul C.
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El cliente no dejó un comentario.

AMRAN N.
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El cliente no dejó un comentario.

ronald C.
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El cliente no dejó un comentario.

Craig D.
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Mae was awesome

David H.
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Sales associate in the store was late to service me, communication over the phone was barely audible, and my 20' truck was stored near trash or refuse from the donation center, such as plastic bottles, wood, and some glass.

ronald C.
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Great service

Michael C.
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The parking lot was tight and the actual store seems a bit sketchy. That said it was easy to pick up from using the online pick up and drop off. No issues there. The truck had some damage to it, so I'm not sure I'd say it was well maintained.

ronald C.
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Great customer service

Chinzorig T.
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El cliente no dejó un comentario.

ronald C.
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Great service

Claire B.
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I was frustrated with the mobile pick up process. Upon ariving to the location I logged into my account to access the vehicle. The required verification options were frustrating. I would have brought my passport copy if I would have known, it was after hours so I couldnt use my place of work, and the other options were very frustrating. I should have been warned about these propts prior to arriving.

Mohammad A.
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El cliente no dejó un comentario.

Ashley P.
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El cliente no dejó un comentario.

Peter T.
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Please inform the customer if there are no dolly's or appliance hand trucks available. How are we supposed use the truck without moving equipment. Silence is neglecting your customers.

ronald C.
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Great customer service

tangela W.
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You need better customer service and communication skills with customer, as well as better systems.

James W.
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All good

ANISH P.
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El cliente no dejó un comentario.

Daniel W.
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The ladies at Hands 2 Hands were very friendly and helpful. I picked up the truck outside of normal business hours using the uhaul app. That was very convenient but the app is a little buggy and wouldn't let me upload pictures of the truck to dispute the condition of minor pre-existing truck damage. The pictures of the truck when it was last checked in may have shown the damage, but they only show you a thumb nail with no option to enlarge. They were open when I returned the truck. It was a pleasure to be greeted by smiling eyes. The ladies at Hands 2 Hands made checking the truck back in very easy. Great customer service!

ronald C.
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Awsom

Andrew G.
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These people had no idea what they were doing. Moreover, they insisted that I talk to them inside and none of them were wearing masks. The store itself is absolutely filthy. Definitely trying Penske next time.

ronald C.
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Excellent service that the only location i rent my truck

JESSICA C.
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I had an utterly terrible experience using the Self Service option to rent a UHaul at Hands 2 Hands in Raleigh, NC. My reservation was for 9AM but since I knew I was doing self-service and had a specified number of hours, I wasn't necessarily in a hurry to get there. When I arrived to pick up the truck, around 9:30AM, I went through the "check-in" process online and was advised there would be a chat feature available while I was being approved. I sent at least two messages through the chat feature that were never responded to. After about 15 minutes, my dad (whom I had listed as the secondary contact/identification verifier) received a phone call. The caller stated they were pushing thru my approval. We waited several more minutes with no approval, so I called back. I spent 57 minutes on the phone with someone who repeatedly said "I'm working on getting this approved, it should not take much longer." After about the 45th minute, I refreshed my screen, looking for the approval and realized the reservation had suddenly been cancelled. While I had been waiting on the phone Hands 2 Hands opened. Several employees and UHaul customers had been in and out of the store. And had MOST CERTAINLY seen me in the parking lot (walking around) and on the phone with UHaul waiting on the approval. Seeing the cancellation, I went into Hands 2 Hands to ask them to hold the truck and was informed that the employee at Hands 2 Hands had cancelled the reservation because I had been more than an hour late, though she never stepped outside to see if the reservation belonged to me. Furthermore, the employee was terribly flippant about the situation. After nearly an hour and a half, and a cancellation, Hands 2 Hands created a new reservation for a different truck for us to use. The process of the Self-Service pick up was a nightmare and the people at Hands 2 Hands were clearly very unappreciative of our business. I would truly appreciate at full refund for the usage of this vehicle.

Kimberly B.
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El cliente no dejó un comentario.

Lincoln S.
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El cliente no dejó un comentario.

Boladale O.
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El cliente no dejó un comentario.

ronald C.
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Best of the best

Theodore B D.
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Do not advertise that you are making COVID efforts when that's not the case. Ensure that locations answer the phone. Don't charge customers for items ordered that they don't get. Make employees wear masks and do social distancing.

john M.
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The men were polite and they new what they were doing Thank You Joey R.W ,Dirk B Mary's L.

Allen D.
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The lady that helped us was very knowledgeable & customer oriented.

ronald C.
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The best from the best i just like to rent from that location

Casey B.
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El cliente no dejó un comentario.

ronald C.
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Great lady great service

Thomas A.
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The rep did not give clear return. Instructions resulting in a 14.00 overage

Stephen M.
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Truck was dirty inside cab. Windows streaked and surfaces dusty

Alexza R.
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The rating is not based on the service at this location, but about the truck. The lady was a nice lady. We got to this location after I had my initial reservation at a location that was oversold and I ended up without a truck. They sent me here, and when we arrived we were advised they too did not have a truck. She said we could get a truck if my husband gave this one truck a booster. I was desperate for a truck, so we agreed. He got the truck running and we took it. The lady at the store said we would have no issues because it was only the battery. Well, we had to give the battery a booster 4xs!!!! We decided that it would be best to drive with two cars, because this truck was going dead. (The car was driven enough do that the battery could have charged initially) This experience was horrible! Not only having to deal with the stress of moving stuff but now having a dead truck that we had to give a boost was even more stressing. I needed to move so I had no choice. But this should not ever happen to any customer. Really bad experience with UHAUL. I deserve a discount or something because it wasn't cheap either. This experience was crazy!

Jack W.
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Nice lady at the counter.

John C.
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Luckily, I did not need to go in. The place was a bit of a mess, and the parking/parking lot situation was pretty bad. Looked more like a junkyard.

David E.
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El cliente no dejó un comentario.

NiKyla S.
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Front desk worker was rude and tried to over charge me!

Tamzid I.
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I had a 9 days old reservation for today ( 12 hours long) starting from 10 am. When I went there they told me that they don't have the truck that I reserved- (some system glitch or something ?). After waiting for around 30-40 minutes, they told me that they can give me a truck but I must return that by 6 pm or I will be fined around 80 dollars (as if doing me a big favor- my reservation made very little or no sense apparently) and if I don't take the deal, I can walk away. Now I planned my moving based on the idea (false !) that uhaul is a professional company and they honor their booking, then , right at that moment, standing there, I had to modify my plans and accept their "favor". Until today, I had a good impression about uhaul, I don't have that anymore! Specially about this branch, they did seem hugely unorganized, mediocre level of professionalism and very stressed out. I can feel sympathy about them and would go there if I don't have any other option left on this planet (or galaxy), however, I CAN NOT recommend them to any friend. I honestly hope that uhaul authority will do something to improve their system and organization so that no person who made booking weeks ago relying on uhaul, will have to feel the absolute hopelessness and frustration that I had to feel today. Now I am settled after a hectic moving day, however, I really feel sorry for my 10-11 am self this morning. You guys owe a big apology to that poor guy. Thank you.

Jared M.
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Terrible experience. Poor customer service - I was billed for four days of use when I only used the trailer for 23 hours and returned it. When I called the store and confronted the lady who helped me for pickup and return she called me a liar and said the trailer wasn't returned. The store is a mess and the trailer ball screw was rusty and hard to turn. Terrible experience. I will not be renting a Uhaul again - I have shared my experience with customer service and I will be refunded for the original contract price - I don't believe that is adequate reparations for the poor service I experienced (after being on hold and disconnected for quite some time and being called a liar by the store clerk).

Ben W.
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El cliente no dejó un comentario.

Karen B.
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El cliente no dejó un comentario.

Katie W.
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Nothing, the app worked flawlessly! I had to use the app since I was picking up before hours, and I would highly recommend it.

Ukeshkumar H.
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the location is very far from Gorman Street, if it was closer it would be even better

Egemen A.
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I think this is the third time that I hire Uhaul from this store. In general, the issue is the van/trucks are not clean.

Aneika D.
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El cliente no dejó un comentario.

Mike C.
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El cliente no dejó un comentario.

MURIAL K.
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The truck had dirt stains everywhere and made me itch. The lady at the store was very sweet. I had started the checkout process but she jumped the gun and did it before I could finish. I would have preferred to do it myself. But overall it got the job done

Alice B.
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Can't beat the location- very convenient

Bryanne S.
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Hand 2 Hand is great! Makes everything simple and she's so friendly.

Robert S.
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Location was OK. However, the U Haul 24/7 app did not work right. I went to pick up the truck 2 hours before the shop opened using 24/7. But when I clicked on it to check in on my phone, it told me I had to wait until the shop opened. Two hours later! Bad service. Luckily, the shop owner showed up 30 minutes later (I had been on the phone trying to connect with UHaul for 25 minutes), so the 24/7 app problem was bypassed. Fix your 24/7 app!

Courtney F.
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El cliente no dejó un comentario.

Nikolaus F.
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It wasn't so much the locations fault besdies the fact that the owner showed up an hour late because of car difficulties. It was frustrating but I can understand that it was an unusual circumstance. However, the Uhaul app is terrible. It wouldn't load and kept on erasing the data that I was entering in. It truly made the process 10x more difficult.

Tracey R.
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Made the move a great experience. Thanks

Sree O.
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El cliente no dejó un comentario.

Shivpal Y.
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El cliente no dejó un comentario.

Patrick C.
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El cliente no dejó un comentario.

GREGORY B.
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El cliente no dejó un comentario.

Sultan A.
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El cliente no dejó un comentario.

PETER B.
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Obviously a part time U-Haul location. Prefer to drop at 3001 Capital Blvd in Raleigh, this appears to be a hub location for U-Haul.

cynthia H.
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Excellent service ?????

alvan U.
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El cliente no dejó un comentario.

Sai pranav rao P.
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El cliente no dejó un comentario.

Briana G.
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I did not receive the appliance dolly that I ordered.

Lars W.
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El cliente no dejó un comentario.

ronald C.
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fabilouse

Katherine R.
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The location is a mess—trash everywhere. The key pickup/drop off area is blocked by trash, debris, and donated items. You have to step around and over things to get to it.

Omar Yassine H.
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El cliente no dejó un comentario.

ronald C.
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excellent service

ronald C.
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great lady working there

ronald C.
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great customer service

James S.
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Dealer should answer phone or at least having working voicemail.

Patrick H.
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El cliente no dejó un comentario.

Rafael G.
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Very tight parking for the 26' truck. Would be fine for a smaller truck.

leslie H.
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The employees at this location were very helpful in getting our trailer rented to us during these unique times.

ronald C.
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Every thing great

ronald C.
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great customer service

Jeff M.
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El cliente no dejó un comentario.

jay D.
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Good job goes out to the uhaul team...always meeting expectations, and exceeding in customer service and friendlyness.

David H.
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The truck had a damaged roof that I didn't notice until I was in the back. You could see light coming through some small holes. Luckily it wasn't raining and it was a short move. The engine ran poorly and a wrench lit up in the dash although it went out when I restarted the engine. Truck had over 140k miles and they seemed to have been hard miles. The location is a thrift shop with a very small parking lot that is really not adequate for the trucks. Had to park in front of another truck when I returned because literally no other place to park. The app check in and check out went fairly smoothly.

William B.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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