El cliente no dejó un comentario.Samir B.
Customer Reviews for H&H Grocery Depot
(Distribuidor de U-Haul del vecindario)
North York, ON M6L1B5
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9 a. m. - 9 p. m.
- Vie. - sáb.: 7 a. m. - 7 p. m.
- Dom.: 10 a. m. - 8 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Though the people were friendly and nice, the van was dirty inside and out. Also, I got a parking ticket on my car after obeying all their direction and booking my car online at the site where they told me to register. It isn't worth my time to fight it. I'll just pay the ticket.FRANKWILLIAM F.
El cliente no dejó un comentario.ALIASGARSAIFEE P.
The rental was to come with a dolly but one was not provided and I was charged for the dolly anyways. The people were great to deal with although the location set up is quite strange the personalized service made up for the location set up.Emma K.
The sign of the U-haul location is hardly visible. Hard to find the office.VIKTOR B.
Customer service was amazing. I would go back again.Frank S.
Very helpful customer servicesHazel Z.
I want to make it clear that the online service is NOT appropriate for this location - you have to talk to the owners to get the keys and to figure out parking. Also, I was charged an extra $25 cleaning fee that was NOT on the original contract - such a scam! Not recommending U-Haul online service to anyone!Darren L.
El cliente no dejó un comentario.Fernando G.
Great service! Would rent with you guys again. GraciasEftimia R.
Very efficient service either in person or online to complete rental process. Online may take a little longer but process is not complicated. No issues in returning vehicle, just follow online process and hand in keys.Frank C.
The staff is very friendly and helpful.ELAINEH G.
El cliente no dejó un comentario.SAMIRS B.
El cliente no dejó un comentario.LUCIA D.
El cliente no dejó un comentario.ELECIA RENEE M.
Great customer services. For drop off 20 mins after hours they waited. I will be always booking uhaul from here now. Thanks for making my move so simple and easy. Comments for others- call them while approaching the location and they will guide you properly, very professional and helpfull people!Karan B.
This location is very helpful and flexible, they are willing to help us and very nice and polite. I will definitely recommend this! :)JOVIE D.
Lovely couple run this location, very easy to work with.Patricia T.
I requested a booking by phone call and was sent a confirmation email. When I arrived at the location on the date of appointment the van was not available. Calls were made to Uhaul customer service and it was confirmed that the booking was made but arrangements were not made for the van. In the end, I was compensated with a bigger van, and extra hours to make up for the initial disappointment. Other than that the location was great. Please ensure all bookings made by phone call are entered into the system.DAVID I.
El cliente no dejó un comentario.Pablo Salomon M.
The agent Rajoobhai Patel at 1422 St. Lawrence Avenue, gave us a very pathetic experience of Uhaul. We hired for 24 hours at 6:35pm for 24 hours, telling us the truck is available for 24 hours gave us only for 16 hours, then in the morning at 11AM he started abusing over the call saying we have to return the truck by 12 noon as he has other customers. To raise a complaint about this we have to waste 2 hours with the call centre and asking to change the time to 6pm and in order to do this we got late and only because of his behavior and wrong commitment, I reached back half an hour late and was charged late fee, so this fee needs to be refunded, next there is a cleaning charge of 56 dollars which is not part of the contract and there was no discussion about this. When we went to return the contract then he along with his wife started abusing telling we got late and was shouting at the top of the voice so I need the refund of cleaning charge and additional charges of 2 day and additional other charges. I would recommend no one to take Uhaul truck from 1422 St Lawrence Avenue, North York, OntarioSATYAJIT B.
Excellent ServiceGILSON D.
A very patient and helpful family made my moving experience a joy and a breeze. Thank you and keep up the great work.AMYSIMONE F.
El cliente no dejó un comentario.Ribhvan R.
An excellent pickup and dropoff experience. The place looks like an apartment building, but in fact there is a little store, and plenty of space out front for trucks to be parked and inspected. Trucks are moved from their parking lot to the storefront for pickup, which is great. The checkin process at the desk was very smooth, and most of the process is automated (no paper). Helps if you know how to use a cell phone. Registering of my car to leave in their parking lot was also very easy, but again had to be done on a website on my cell phone. The truck was clean. Both people that assisted were friendly and helpful. A very enjoyable experience all around.CHRISTOPHERR U.
great service, good people, price was right, plus free parking, bonus.ASLAM N.
Wonderful service. Thank you for making my move a pleasant one. Cheers.Jeremy S.
Super friendly people, clean truck, great price - just perfect!SAMIRS B.
El cliente no dejó un comentario.NELIZA PLZARRA L.
The owner is a really nice person and very friendlyHAKAN P.
My location was changed twice for pick up. Customer service misinformed me that I could pick my Uhaul up online and becuase of this had to wait an hour until the location opened up costing me $60.00 in labour for the guys I hired for my move. I dont understand why you only have some vans for just one way . Moving is tough enough to be Uhaul makes if more difficult.BARRY W.
I was not given the right instruction when taking the van. Also we have a pending u haul problem for the last 2 weeks where I was charged 80 dollars, where it was explained with u haul customer service that we weren't able to take the van due to some problems involving the brake and I was told to keep the van back and I will be refunded the money but till date we have not gotten any response or any news regarding that.AQIB Z.
Best experienceKAREEM I.
El cliente no dejó un comentario.OSCAR A.
Raj was very helpful and professional. Would definitely use their services again.Jason L.
Misleading, wrong information and selfish.KANE O.
I was misinformed by the management staff here. They seem to run a friendly family business, but they told me I could drop off my truck here; which was not allowed. I confirmed with them multiple times about this and simply misinformed by the worker. Mistakes do happen, and I do understand this may happen, but they did not take responsibility after and I was left alone to deal with the mess they created.william K.
El cliente no dejó un comentario.PAUL D.
El cliente no dejó un comentario.YEHUDAH F.
El cliente no dejó un comentario.Nathan H.
El cliente no dejó un comentario.J-CLAUDE C.
I requested for a Dolly along with the truck. The Uhaul customer service representative said it will be in the truck upon pickup. However, at the time of pickup, the agent at the location said they will not provide dolly for one way truck rental, despite having them. This is very poor customer service and lack of coordination between Uhaul agents. I ended up lifting my boxes. Will not recommend this location to others.Venkata N.
Website says you're open for 0900 but storefront wasn't open till 10.Hagop V.
El cliente no dejó un comentario.Ryan R.
I had a great experience renting, and returning a van at this location. I was there at opening and a line was starting but I was in my van not more than 5 minutes later. Very efficient, very friendlyCURTIS C.
El cliente no dejó un comentario.Shahriar G.
Customer service was horrible. I got charged a cleaning fee of $50.00 when clearly the vehicle was brought back spot clean. The $50.00 charge was fraud...plain and simple. I'm looking forward to getting a refund back for such a fraudulent charge.Joseph C.
Thank you for the wonderful Customer service! Will definitely be renting from you again.Giovanni F.
The lady at this location was very unprofessional. Rude and horrible. She had tryed to tell that I asked for the Insurance when I indeed did not. And then when I tryed to refer back to the camera that was facing in my direction she asked me what am I the police officer.KEVINFRIAS P.
Charged me a lot money for damage but I didn't even had a little scratch on it at all , I know what I'm doing when I rent those kind rental, bad language speaking after I called them what's going on , not good at all , I'm still getting a lawyer for that , not that easy to let it go and pay that much so easy because I didn't do anything to the car .MAJID Q.
El cliente no dejó un comentario.SHIVASHANKER K.
El cliente no dejó un comentario.CHERYLL ANN D.
Make it more clear where the office location is.LEAHL L.
¡Gracias!CHRISTOPHER KEVI G.
El cliente no dejó un comentario.MARIANNA D.
The customer service here is awful and they are very rude. Would not go back. They charge you for gas EVEN if you bring it back with a full tank of gas. Man yelled at me in the store. Unprofessional and not well kept.Katherine C.
Truck was booked for 9:00am even though the place only opened at 10:00am, delaying all my schedule. I asked about the mistake at the store and got treated poorly.Eduardo G.
The family that manages this location are such wonderful people! They helped out with my situation of an error in my pick up time. What could've been a major problem for me, they solved within moments and became the blessing I needed today! They're very polite, courteous, professional, and they helped make this move go smooth. If I ever need a rental again (or know anyone who might need a truck), I'll for sure tell them to go to the H&H Grocery Depot location. Thanks for all your help guys!!! You're fantastic!SATYENDRANAUTH S.
Super friendly and helpful!!!CHARLENE A.
El cliente no dejó un comentario.RENATO-LEONAZC R.
Friendly customers service, I'm very pleased with Raj for making sure my moving experience was a comfortable experience. Not rush in returning the rental. Beautiful experience Thank you.SANDRAE A.
I want a full refund, the truck AC was on and there was really hot air coming out by the bottom by the gas and brake pedal. My shoes started to smell like it is was burning truck # DC4039GCHAIM M.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.NADIA B.
There was leakage inside the truck, it was raining and water rushed inside the truck and damaged my stuffs.Prashant K.
Given it is a satellite location - would be nice to have clearer directions - very very nice people!!!!!JONJEFFREY H.
Extremely courteous and very professional service. Absolute pleasure to come back here again, thank you!JUDAHM M.
El cliente no dejó un comentario.vi L.
El cliente no dejó un comentario.REMO M.
There was a slight miscommunication in terms of what the agent communicated about pick-up & drop-off. Pick-up time was confusing/miscommunicated and drop-off instructions were not clear. However they were very cooperative via phone and helped. Perhaps U-Haul can provide them a refresher course? I did not get any help documents, or info sheets. Just received a contract on my email. Having a small flier or pamphlet would have been helpful. Also, for U-HAUL: if operating in Canada, the calculation should be done in KMS not MI. This is not USA. Please adopt practices of the places you do your business in!PARIKSHITH S.
There were cigarettes' in the ashtray and the store did not open on time and I had an elevator appointment that i was late for and was charged extra.ERICDAVID B.
Absolutely nothingâ€¦ the service was extremely professional and courteous!JUDAHM M.
The folks at H&H grocery depot was amazing, keep up the great workFRANCISAURELE S.
Quick efficient professional service. Best U-Haul service thus far. Highly recommended.GEORGE S.
People in charge were super helpful and kind. I booked last minute and everything went smoothly, from online booking to pick up and drop off, overall great experience, will recommend to anyone who needs a u-haul van.DENYSE R.
Very good and quick service. Will definitely recommend.GAGANPREET S.
staff were great and helpful. Perhaps make it more clear on directly where to go. Place to pick up keys was different from place where uhauls are stored. Ideally the rep meets us at the truck. I completed online check in and uploaded my drivers licence so theres no reason for me to go inside a different areaSETHJAREDBAKER B.
El cliente no dejó un comentario.QUOCHUY L.
Raj is a very friendly and personable guy who is easy to deal with. The service was also provided at a very fair price. I would highly recommend this location to a friend.MATTHEW P.
El cliente no dejó un comentario.ANTOINETTE V J.
After a bad experience at another location, this location restores my confidence in customer service and smooth processing. I would recommend this location to anyone.ASTONLLOYD F.
The lack of customer service by the dealer at this location is unbelievable. He is a disgusting human being. If this is the service uhaul is giving then I will be looking for another rental service when I need it. He is a poor example and a very poor representative of uhaul. Very very bad for business.MICHAEL H.
Amazing Customer Service.AARYONMANOUCHEHR G.
El cliente no dejó un comentario.Gyubong K.
Overall customer service was good. Paid for a dolly, did not get one.JOEL D.
El cliente no dejó un comentario.EDMONDNONAN A.
El cliente no dejó un comentario.KEILAN J.
El cliente no dejó un comentario.Amanreet B.
They didn't have any equipment (furniture dolly or appliances dolly) and I was not able notified of the lack of equipment before hand. Had to make detours to home depot to buy new dollies which cost a lot and had to pay for the extra miles.Ahmed M.
I choose online booking for convinient but it turn to arguments with the pick up location. Very rood approached. I will not use this location againNora B.
El cliente no dejó un comentario.SAULA J.
Excelente services Thank sARACELLY V.
No commentAyazur R.
Everything was amazing the customer service was great as well just wanted to write that the breaks made a weird noise, it could be nothing but I just needed to let you know. Thank you for everythingYAMILAROCIO G.
El cliente no dejó un comentario.ali A.
Raj and Dipika are the best customer service specialists. Both are kind, helpful and extremely respectful. Me as a customer enjoy working with them.NAIRI L.
We had the address, but drove by the building, not realizing it was located in an apartment building. The parking spots were in the back, hidden from the street, so found it difficult to locate. But once we entered the driveway, did notice the Uhaul sign.Ruth P.
El cliente no dejó un comentario.ROWENA MALGA S.
Efficient lady running the rental/grocery store. I think I found my favorite and only U-haul rental office.DANIEL S.