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Anthony P
Customer Reviews for H&S Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul Van I picked up was dirty as hell and the dashboard says "Oil change required" every time when engine starts. The auto shop owner only poured more oil into engine when this issued was addressed. He didn't even bother to vacuum the driving seat, but only the copilot seat. When I rented it, they knew it was after hour return which was 9pm, so they showed me how to put the key in the box. Yet, the first receipt said 1 day rental when it was obviously 2 days. It also showed 300 miles that I anticipated, which also showed in miles included in the bottom. Today, the final receipt showed the extra miles fee was 38.22. I only drove, according the record, 278 miles. You charged me 2 days with extra miles, which didn't showed on the first receipt. However, I phoned your custom service, Your guy Steven said because I didn't send feedback on the first receipt there was nothing he could do. Dumping all faults on me doesn't make you right, and you called that custom service? According to Steven, he said i wasn't charged for extra miles but extra day. Though I didn't review the receipt, but I didn't do the data entry either! Steven can't do the math, then let me break it down for you: 38.22(extra miles) + 22(coverage) + 178(rental) + 2(Environmental Fee) + 5(Safe Trip Fee) + 4(fuel) + 31.40(tax) = 280.62 This is how much you charged me, 280.62 for 2 days, plus extra miles. You want to cheat, want to steal, that is fine by me. You can fool me once, but I won't give you another chance so you can fool me twice!
Tea Ythey had two men to hook up trailer and ensure all was well.
mark gThe van was in need of an oil change
BARBARA HThe additional equipment, like the moving dolly, never seems to be available at the time of pickup. It is not just this location either. I have used Uhaul several times over the years and the dollys for moving or cars are never coordinated properly. You need to fix this.
Hematology ONEVER EVER USING U-HAUL AGAIN!!! RIP OFF WILL BE PASSING THE WORD AROUND TO EVERYONE!!!
Donna HWhen I reserved the uhaul the gentleman at the first place was helpful. My pickup location was changed to the above address. That guy was not helpful. The trailer had 2 bad tires when I picked up the uhaul. I was worried about them and thankfully I paid for the insurance. The company that came out to change the tires was awesome. I moved from bullhead city Arizona to Pikeville Tennessee. The truck itself performed awesome. The drop-off location was another 100 miles away, but I was able to find a place closer to where I live. Doris was fantastic!
Dawn CReservation was for 8 am. No one was there until 8 45 am. Other people were waiting too. Our truck bed was unswept with a tire bar laying there. Vendor complained that he shouldn’t even been open. So, why are u taking orders. Disgrace!!
wendi lThe van was late and not cleaned before I used it. I was misinformed that somebody would be there upon return/ nobody was there and I had to download the app which didn't work on my phone, So I had to have my sister come meet me to use her phone. The van was noticeably dirty and I had to clean and fabree it.
Felicia BThe app to download does not work. Bugs need to be worked out
JEFFREY LBetter instructions on the actual address and what establishments are close by. No outside address we could find, called them and we were pretty close. There are two of them within a long block of each other.
joyce mI’m not sure how the advertised rate of 19.95 dollars a day goes to 89.95 a day when you get receipt. Will not deal with U-Haul again!
Michael LGreat personnel, super courteous and professional. Made the returns super quick and easy. Thank You !!!
frank gDropped off early this morning they were all very helpful
James SPolite, helpful staff. The truck was ready to go when I arrived. Thank you.
JOSE GExcellent service
LEE HSteve is very professional & efficient - but his positive, upbeat attitude is what really made the difference.. he really turned what could have been a negative situation into a positive and happy event! Thanks again, Steve! YOU 🎵🥁ROCK 🎻🪗
ASHLEY CI cut my finger on the gate latch pin I took pictures if it if you stand behind it its the one on the left side the pin has a real sharp metal barb that needs to be grinded down or smothed out
Feliciano GHad to drop off after hours. Just a body shop. Contract gave address to drop off but when I tried to return by phone, address was different. I called U Haul and told them I returned it to the contract address. Brian was very helpful. Computer clitch and he fixed everything. Was VERY EASY overall.
Wendy G