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Claude K
Customer Reviews for H&J Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!
Kimberly G0/20 stars. Do not recommend.
COURTNEY PSandlot drop off location and no lighting.
Wayne RHave more representatives like the one I had she was awesome!!!!!
Rosa SEven though there was a small issue that accrued, technical issues that I was having they helped me out right way, this was one of the best location I've been to and would recommend to others.
VERNISHA GMs. Jones was great. Had a problem uploading my license and she was there to help and took care of everything for me. Was the easiest return I have ever done. Would use them again and highly recommend them.
Marykate CNothing it was great and the lady helped me because I was lost and needed to find a location and she suggested I come her location and she was wonderful Thanks..
Jacqueline SThe person didn’t want to come out of his office and he didn’t even inspect the rental and told me to go across the street and unhook the trailer and drop it and when I did he told me I dropped it in the wrong spot and wanted me to go move it and wouldn’t give me a drop off inspection or receipt because I wouldn’t move the trailer.
DANILO DThis location was an amazing U-Haul transaction. The lady was fast, friendly, and very professional. She even helped me with my transaction over the phone because my phone was having complications. I would definitely rent from her again and recommend a friend. 10/10
Dana SThe customer miles should never be underestimated because it cost them more than what they’re told.
Lamika HVery friendly staff. Made the process very simple. Very clean truck, looked new. If I ever need a rental again, this will be my go to place.
DIANE LFriendly customer service, great communication. Tanisha is wonderful to work with!
Natalie WI had turned my truck in Friday night and it wasn’t due until Saturday afternoon. I had trouble turning it in on the website so the lady talked to me on the ring doorbell and said to just put the key in the return box and she would enter it the next day. She didn’t enter it in her system until the following Monday and they charged me for 2 extra days. When I called and said something to her she talked to her manager and told me that he would return my money to me. I never received the refund.
David NVery professional, quick service
GERBER CThis location is so far the worse needs new employees personal very disrespectful lady in charge of uhal is very disrespectful and doesn’t need to be working customer service by far my experience was horrible will not use again or refer a friend too
Jailyn DThere needs to be a sign either in the cab or in great big letters at the top of the contract that if you turn on the ignition and close the door, the door will lock. At 7:30 Saturday morning, the rental office was not open yet. The contract was in the cab, so I had no access to instructions. I called AAA, and they came, but they weren't allowed to unlock it because it is a commercial vehicle. They WERE allowed to unlock it if we paid them $75, so that is what we did. We weren't happy about that and would appreciate a refund. I will pursue this with Uhaul administration. But if I weren't a AAA member, I have no idea what we would have done. Other renters might not be so lucky.
Alexander MTanisha was available and very helpful at pickup, though the facility was actually closed (which I knew in advance). The U-Haul website for pickup is difficult. Would be nice to have a text with the link available and a simplified process. An App might be helpful. Just way too many steps in that process after going through so many to reserve in the first place.
David TEverything was good continue to keep it clean like it was thanks
MARVIN GThe team at H&J auto sales for my uhaul rental were phenomenal!! They were kind, helpful, and attentive. There customer service was top notch. I will go back there for my next uhaul rental.
Vicky BAbsolutely nothing.
Shirlena WCustomer service was poor. I didn’t appreciate being required to sit outside of the establishment during a storm. Supposedly, the reason for not allowing me to enter the building was because they were closing their operations. I would never recommend this location to anyone!
William CThank you so much for your help!
David LI was very satisfied with everything overall wonderful visit I Recommend to use this service again
Judy HLet someone know when you are gonna charge 20 extra dollars for turning truck in after business is closed. I expected one price and i turned truck in 1 hour early and was charged extra with no explanation in advance.
elizabeth cEvery thing went well. Very smooth and helpful. The staff was professional and attentive to all our needs. Thank you. Hetty Colden
Hetty CNothing it was all good!
Thomas BIf you plan on leaving your vehicle there for pickup after drop off, there is a slight walk to the small city lot (which is only 2 hour parking).
William NAwesome service
Jatwan MGreat experience; wonderful people; very helpful; highly recommended
Jill GUnable to process rental with 24/7 app. Told to wait for business to open 4 hours later. WHAAATTT!!!!! In spite of the fact I called the previous evening to confirm reservation and process!!!!!! Then sent to other facility where truck was FILTHY and fuel and mileage were incorrect. This made the check in and return process DIFFICULT. Then was billed incorrectly. All this required 5 phone calls.
John CLocation was located in a questionable area where all business was handled behind locked doors. Very uncomfortable atmosphere.
BILLY EMy was rental was clean,and ready for me to use it, the agent was very a9nd helpful, I will use them again.
DANEAST HThe service at H&J was really warm and friendly. First class!
Mark MI was charge $100 more then the quote I was provided online-- I kept asking the lady about it.. because even on the app where I was process my request to pay was showing $100 less than what she was saying I had to pay. She said there was nothing she could do about it.. I feel I should be credited back that $100 because I was quote $100 less for the actual truck???
Timothy CThis company of good people reached out to me while traveling and that meant a lot to me. She also offered me some assistance with locating movers to assist me in un-packing my truck. They went over and beyond and I am very appreciative of the courtesy that H & J Auto Sales provided.
NIKITA HVery professional team to work with made all the transaction easy and smooth
MOSTAFA RShe helped us out when another place didn't bother to show up.
Brent LVery rude, did not care to help, felt like I was bothering them
Robert DThis was the 3rd location I was given for pickup. 48+ miles from my original requested pickup. The 2nd location I was given for an 8am pickup - didn't setup the reservation for mobile checkin. The truck had to be upgraded to a 15ft truck. There was some mileage credits given but didn't cover the additional miles I had to drive. Nor did this cover the additional 2 hrs of my time nor the additional personal gas in my vehicle to pickup the rental. This review is not a reflection on H&J. My first call to Raleigh traffic control was less than acceptable. Insisted there were no other vechicles - smaller or larger within a 20-40-60 mile radius. But somehow on Saturday 8am when I couldn't pickup at the assigned location Raleigh traffic found a larger truck within 3.5 miles of the location. The 90 miles credit & $50 credit didn't come close to covering the additional cost of time & money I experienced.
Jolynn LVery unprofessional at first.. but once I spoke with the nice lady who manage the UHauls I was satisfied.
Alexia HNothing, It was a good experience.
Brussard ASuperb customer service .....
Lamont Wthey are great .
Eder CThe location was fine. Getting access to the truck key before they opened was major problems. It took forever and several attempts to get the key from the lockbox. About an hour and a half. Not good at all...
DERISE BThe truck pulled to the right while driving. Often heard a squealing when accelerating.
Joan CKey to truck i was assigned was not in the key box when i arrived. I had to wait an additional hour for someone to come and give me key. This placed me an hour behind schedule. This reservation was guaranteed, I have not received a response about the $50 guarantee I am entitled to.
EMMANUEL LMake sure the mileage is correct because i got charged 178.00 for miles I didn't drive plus uhaul didn't refund my money for the two dollies and blankets that I didn't receive. All together uhaul stiffed me for 200 bucks.
Jamie N