Good people, good product, good service, good prices ! What more could you ask for ?
Jim g
Customer Reviews for H&H Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very satisfied
Erick PLocation was fine, truck was in good working order just a little beat up, as to be expected with a rental truck. This truckdid however have a leak sonewhere in the roof of the cab that caused water to drip down back wall. Wasnt an iasue for me truck did as expected.
Jeremy PAll I will say the Uhaul team at Woodlawn works hard and amy to please.; I couldn't ask for any thing more, great job. One has to be patient, they will work with U
Robert TMy only complaint is that the cab of the truck had trash under and behind the seats and the in the trailer of the truck there was an old broken computer chair left in there. We ended up taking care of it so we didn’t have to get charged the $25 fee for it not being cleaned out.
danielle aGreat Service and Assistance!
Ronald PPeople very helpful but trailer was dirty and I didn’t have time to clean
edith lI was overcharged for the mileage. The mileage when I rented the truck was higher than what was noted on the contract and when I turned it in I was charged for 130 miles rather than the estimated 30. Because I was renting off hours I could not change the starting miles on the contract.
Elwin SEasy rental, clean truck, and no issues. What someone needs for a flawless rental
Christopher BThe site was dark, and as a towing lot, hard to navigate and find a spot to park a 20' box truck. When calling upon arrival as stated on the contract, the person answering the phone did not answer as though it were a business, and offered" Just drop it off, we'll take care of it" without much more support.
Ceara SVery friendly staff great service
Charles BThe transmission broke & I barely made it back !only got the use of one day paid for 2 & didn't finish move
SHAUN HVery accommodating
Greg ZOur Uhaul was very dirty when we picked it up. There was dirt and mud all over the floor in the trailer and we needed to clean it out before we could load it. We left it cleaner than it was when we picked it up but the floors need a thorough mopping. Additionally, there was not an appliance dolly or furniture pads available for us at the pickup location, despite reserving them online well in advance. We had a washer and dryer to move so this was incredibly frustrating to not have the equipment we expected. The truck was also dead when we tried to turn it on after unloading it. There were no exterior OR interior lights left on so this was very unexpected. The uhaul support person, DaVina, was very helpful in making sure a tow truck could come out to us to jump the battery. Overall, we are disappointed in our experience with Uhaul.
Michael FVan needed sweeping out but however, they were very nice and able to accommodate me last minute notice. If I need a U-Haul again, I will definitely go to this location.
Ross WGood people, good service, good equipment, good prices. What more could you ask for.
Jim gI could not say more about renting from this location. A family owed business, that makes you feel like family from the minute you walk in the door. I would drive miles out of my way to rent from them again!
Lori DI was charged an additional $11 for coverage, even though I opted out when I made reservations. In addition the uhaul was completely dirty in the back part. We had to put sheets & covers down, to protect our belongings due to dirt.
Nia MCheck your equipment and make sure everything works. Vehicle was in poor condition including a headlight out which risked me of a possibility of being pulled over, so I had to rent an additional day so I could drive during daylight hours more.
Kathryn AEverything was great and I don't recommend any additional improvement. Customer service was timely and got me in and out very quickly.
Yvonne VVery good customer service ... Great rates ... !
Thomas CWhen I looked on line, I was looking for a tandom axle trail. There were none available for 40 mile around Canandaigua NY, so I reserves a small truck at H and H. When I got there there were 4 tandem axle trailers. So I was able to change my reservation to one of the trailers. By the way. There were no small trucks available at H and H. If I did not change to a trailer, I would have had to get a larger truck. There are issues with correct unit availability in your online inventory.
Scott VThe owner of H&H Towing was reading a magazine and completely ignored me until I spoke to him asking for the key. He had an employee grab the key for me, and the employee brought the van around because the parking lot was so full. When he was backing it up, he backed up the van into the hitch of a uhaul trailer. When I got into the van, it was absolutely filthy with food all on the floor of the inside and crumbs on the dashboard. As I was driving away, it was raining and I went to use the windshield washer fluid and it was completely EMPTY. I've rented Uhaul vans several times and this was my first negative experience. I would never even consider this location again.
Valerie WService was great. They were very helpful. Will use them again Thank you
Tom RGreat customer service. Truck worked out great. Worked as expected. Very happy with the results and expense.
John PI rented a dolly and it wasn't in the truck. I was also charged for gas I didn't use. The truck wasn't full when we picked it up.
Daniel kgreat service
GLORIA CThe ENTIRE EXPERIENCE was HORRIBLE AND INCONVENIENT! The location was the ONLY thing that was accommodating. I drove it 4miles and became concerned and scared that something was wrong with the motor/engine as, it was NOT "shifting" into 3rd gear. After having to make a choice to either keep going n hope for the best or to pull off and call the 800, I decided on the second option. I couldn't imagine getting to the destination to load the entire truck n THEN it breaking down. Especially since It was a holiday weekend. The U-Haul assistant said that if I was comfortable driving it BACK to the lot that, we could make arrangements for a different truck/DATE/time AFTER the holiday weekend was over. I didn't want to ruin anyone else's weekend with having to come tow a U-Haul away so I stated that I would take it slow and return it back to the lot and that is what I did. A round trip of 8MILES. OH, but the excitement didn't end there. When I returned to the shop TODAY (Tues) to have my cash deposit returned to me .. it was a slap right in the face. The guy was down right rude AND out of line with me. In FRONT of 4 OTHER men that were sitting around eating peanuts!! FIRST I was TOLD that I had the truck in MY possession for more than 6 hrs which was NOT the case since it was only driven 8miles and IRRELEVANT to begin with since I had it rented for 24hrs. I had told him about what took place after I left the lot with the truck and he said that he wasn't aware or contacted regarding it. As I stood there waiting for my deposit to be handed back he was clicking away in a calculator. I made a comment along the line of, "holy moly, I'd hate to be the person who accumulated all those numbers that are being pushed", and giggled. He the stated that it WAS MY BILL that he was calculating. That I owe HIM money minus the security deposit I already had paid. I about fell to the floor. I asked for an explanation! His reply, "you had the truck for MORE THAN 6hrs(again, irrelevant), and drive it 80MILES." "EXCUSE ME SIR, COME AGAIN"!!?? "MA'AM, I'm not going to sit here and argue with you! I documented what the miles were before you left and once it came back! And another thing, I drove that truck the next day on the thruway to see what you were talking about and I got it up to 70mph n it drove like a charm so, there was NOTHING WRONG with the truck like you claimed there to be.."! Sir... You've CROSSED A DAMN LINE WITH ME! 1ST, U BETTER TAKE ANOTHER LING HARD LOOK AT YOUR DOCUMENTATION FOR THE MILES YOU CLAIM I DROVE, 2ND I DONT CARE IF I HAD THE TRUCK FOR 23HRS N 59 MINS, AND 3RD, SHAME ON ME FOR "FEELING" AS THOUGH THERE MAY BE A MECHANICAL ISSUE WITH THE TRUCK. I DIDNT KNOW THAT BY ME RETURNING THE TRUCK WITHIN AN HOUR OF PICKING IT UP, WAS GOING TO HAVE SUCH A HARD EFFECT ON YOU. AND IM SORRY, WHILE IM AT IT IF I RECALL CORRECTLY, YOU TOLD ME THAT YOU WEREN'T INFORMED OF THE ISSUE WITH THE TRUCK AND YET JUST STATED THAT YOU DROVE IT ON THE THRUWAY TO SEE WHAT ISSUE I WAS TALKING ABOUT! HMM WHICH IS IT, SMART ASS?? AND BTW, ARE U DONE CALCULATING MY ACTUAL MILES YET,??!! He researched the computer and low n behold, I drove that truck, 8MILES ROUND TRIP!!! 🤬🤬🤬🤬 I COULDN'T GET OUT OF THERE FAST ENOUGH n unfortunately, I DIDNT. I counted the money he handed me. I was STILL CHARGED THE ENTIRETY FOR THE RENTAL!!! I had, HAD IT!! I LEFT. Called U-HAUL once I was home and they have 72hours to contact me back with a DECISION as to whether or not to give me a FULL REFUND, NO LESS!
Bobbie BVery difficult to return truck here due to internet issues had to constantly turn phone off and restart several times to use mobile return
CHRISTINE AGreat job
James SBest rental experience at this location. Employee friendly and extremely helpful.
Mary FVehicle was crammed in lot with other vehicles and trailers, literally inches apart. Had to carefully maneuver out. Opened the back and was filthy with some sort of black dirt. Had to sweep it out before I could use it.
Darryl BVery convenient location. Moved within Geneva and only had a 16 mile charge. Good value. Not rated excellent as the parking lot is a bit broken up. The truck and service was excellent.
Jack PEverything was great, but I did request the pack of moving blankets, and when I got to where I was going I realized that they weren’t in the truck anywhere. I was however charged for them.
adam dEverything was easy and great! They had the truck ready to pull out and keys were easy to access!
Nathan SI don’t know how but after paying 100 for one day I still get charged 80 bucks after I turned it. I have video of how the trucked was before Iulled off the lot
Charley WWiper blades should have been replaced. There was a considerable amount of rain during my drive and it was at times difficult to see due to the smeared windshield.
Charles BI returned the truck with a full tank and was still charged 50 for fuel. Was refunded the money but was extremely inconvenient
Ronald LOrdered an appliance dolly and never got one, was never refunded the cost of the dolly. Truck was fine with no issues.
Ryan MThis is the second time that I have rented from this location. Both times there has been issues with the website. This time it was so bad that I was given a truck with keys, and there was no record of my reservation. Caused phone call and time spent to fix this problem. At this point I don’t care the cost if it comes to renting a uhaul and buying a box truck to use for my move. I would rather go the box truck. Difference in price is worth it to not add to a stressful experience of moving.
Dorene RWhen we got there at our 8am reservation the place was still closed so we called him 10 minutes after eight and said he will not be there until nine so when we have movers so he said he won’t be there for 30 more minutes then we got our things in realized we didn’t have the appliance dolly that we paid for and he said that he had them and never refunded us
Zachary KDanny is always excellent
Michael SThe trailer will need tires before snow starts staying.
Gregory MGreat people, great service, great products ,good pricing, what more could you ask for ?
Jim gGood products, good people, good service, friendly and efficient, good prices. What more could you ask for?
Jim gI returned the vehicle before the time time out period and handed keys to same guy who gave me the keys. There are 5 witnesses but yet they clocked it in 4 hours later and charged another day. Anybody going to read this?
John SIt's a Do-it-Yourself return process.
Jennifer M