Truck was dirty on the inside. Passenger side mirror was damaged prior of rental. Passenger side mirror was taped on. Not able to use or see while driving. Dirt and garbage inside rental when received.
Caleb Miloser
Customer Reviews for H&A Gas Station Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The demeanor of the attendant left a lot to be desired.
Miguel MartinezMirror was taped with blue painters tape and brakes we going bad .
Kyle SokolinskiMake sure trucks are clean
TIFFANI PASCHALLI needed a dolly. One wasent provided. Also, guy looked confused when i showed him my reservation on my phone. Truck had service engine light on, and radio only on am station.
Joseph OrozcoI was charged $15 for the safe rental fee even after I specifically said I didn't want it. I made my reservation online and was told one price and then was charged something completely different in store.
kristine christensenFast, Easy, and convenient.
James RussellThe gentleman that took care of us , was very nice . I would recommend to anyone . Thanks for your great service .
FAYE JOHNSThe pickup was annoying. Usually the keys are in the truck with a mobile pickup. You had to walk inside for this one.
KELLY LYNN RIGIELThe trucks performence was questionable. At the stoplight, I wasn't sure if the truck was going to keep running or stall out. The truck was out of windsheild wiper fuild, had to stop and clean the windsheild a few times if not the windsheild was hard to see out of.
michael a springmeyerEasy in and out.
Ramona ReinhardtDirty truck. The check engine light and the tire was on right when I started the truck..and the final charge after I returned the truck was double than was the online receipt was when I reserved the truck. Never doing uhaul or that location again
Richard RamazettiWhy do you book online with all your payment information only to be asked again @ the counter. Is the online booking for reservations only? It was confusing ,as if I was being charged twice for the one transaction. A customer next to me felt the same way.
Shelley KuhnFastest pickup I’ve done at U-Haul
Kyle AdkinsGreat customer service
cristela mejiaVery cost efficient
mark leskoDirty truck, had to call and fight for Uhaul to charge me for the agreed price. Not good customer service.
Mark HierlihyI rented 6 moving blankets and they were not in the truck. The inside of the cargo area was dirty. I rented for 24h but was told if I brought it back early I would get a credit for the amount of time I didn't use. When I returned it after just 6 or7 hours I was told that was not accurate and did not receive a credit. Communication by the staff was poor as well. I stood there in back of the line to discuss the credit I was told I would get and after nearly 10 minutes was told I was all set and didn't need to do anything further. They could've told me that during any of the time I stood there waiting.
Jessica RichardsWalk out with the female customers, make sure they know how to operate the latches & ramps etc. My latch got stuck @ the top of the door disengaging the door to be pulled down,. A tech came out after 90 minutes & used a pry bar in 2 minutes. Lost time for me & my daughter 😔
Shelley Kuhnn/a
SLAWOMIR SZWAJKAI'm a cdl license holder so it's a Habit to do pre-trip and post trip on all vehicles. After I did my post trip inspection I told them what was wrong with the vehicle and they didn't even care.
mathew janjaninThe customer service was ok but I did NOT like the drug paraphinelia in the store. Plus, I have no idea why my $35 went up to $55 to rent the van. You advertise $19.99 but then add charges that more than doubles it.
Joel HammondThis was a terrible experience, rude staff threw away my clothes, very sexiest, broken unsafe equipment, dishonest and over charging, I will NEVER go back And make sure everyone knows about this
Jessica MayneExcellent customer service
JOSHUA DWARZSKIExcellent customer service
JOSHUA DWARZSKIThe guys at H&A are always the best to work with. Thank you.
Martin Dalywe could barely hear what the attendant was saying to us. There instructions were not clear and they charged almost $6 a gallon for the 3 gallons they said we used. When they are at a gas station and the gas was less than $4 a gallon.
David BenkarskiIf you need a quick move or short rental, this is a very good location to rent from. Although they are in a gas station, the clerks were friendly and helpful. Needing a credit card on file was odd to me but the experience was pleasant.
Christopher SmithGood all around experience
RANDALL FOTHERGILLPoor customer service
peter ChumbuGreat!
Otis BynumThis was my favorite experience to date. The individual was funny, informative and gave me pointers wishing my new area. I will use this location from now on.
Micheal LopezI really can't say a lot I only used for an hour if that but everything that I did went well we didn't have any issues
Vince GuarnieriCheck out process was super quick and easy!
Ramona ReinhardtThe seatbelts was down in low, hard to get to.
daniel HOTHAMSteering was terrible in truck. Ended up no needing it, drove it 6 miles total and returned in a half hour and still was charged for a whole day
Robert BuntonStore clerk clearly does not cross check ID's and account information. A random person rented out a truck in my name, claiming to be one of my parents, was very clearly not (different ethnicity which is obvious from our names, completely different city), and the transaction was allowed to proceed. I did not find out about this until after the rental was completed, thus sending me a receipt to my email. Total negligence on account of the staff.
Byron LauThe team at this location were very helpful and saved our day by being open when other locations were nor.
CHRISTOPHER JOSEPHThe clerk who helped me was aloof and impatient.
MATTHEW LAYNEI brought truck back over 3/4 full have picture to prove it and they charged me for 4 gallons of gas over 20.00.
Michael DorrisNothing
Stanley PudelekHorrible customer service
William TicichGreat customer service
anna quintGreat experience fast in and out
Brendan MillerThis place charged my card three times and when I brought it to there attention they didn’t apologize instead they got smart and said I’ll have to wait 3-5 business days to get my money back, they also would not give me a receipt for my rental, beware!!!
KIM GARDNERPerfect and quick customer service! Thank you!
KATY BRITZTruck was not clean. Check engine light was on. Wipers were in poor condition and I did need them during my drive.
Matt DancerNothing at all at the Oak St. location in Wyandotte. I have ranted from them for about 8 different times and no problems with any of the truck no matter what size I rented!!! Very friendly service eat check out and in...
LISA JANETthis dealership goes above the average and are good to work with service is friendly
Anthony WhiteService was good, but the car was dirty.
zachary aceroI was charged a extra day and was charged for gas that I already filled the tank up I was over charged $200 and still waiting for return phone call and still haven't got one
lisa osborneVan was dirty, equipment not ready. Representative was rude and dismissive, and speaking on his cell phone the entire time I was attempting to pick up my rental. Checking in online, using the app, did not help matters. Representative still wanted to see my license and was not willing to let me finish a sentence to explain. Representative then tried to give me the wrong dolly, despite showing I had rented an appliance dolly. Horrible experience!
James HoerleI had the U-Haul for only 3 & 1/2 hours and was charged $70.55 then got another charge for $8.32 and only drove it a total of 32 miles plus it had more gas in it when I returned it than when I took it. This place is ripping people off.
Carol Reynolds