Customer Reviews for H&A Gas Station Inc
(U-Haul Neighborhood Dealer)

340 reviews

2821 Fort St   Wyandotte, MI 48192

(734) 281-2547

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat-Sun: 8 am–8 pm
Special Operating Hours
  • 3/31/2024: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(734) 281-2547

2821 Fort St
Wyandotte, MI 48192

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat-Sun: 8 am–8 pm
Special Operating Hours
  • 3/31/2024: 8:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Truck was dirty on the inside. Passenger side mirror was damaged prior of rental. Passenger side mirror was taped on. Not able to use or see while driving. Dirt and garbage inside rental when received.

Caleb Miloser 
Rating:
3.0

The demeanor of the attendant left a lot to be desired.

Miguel Martinez 
Rating:
2.0

Mirror was taped with blue painters tape and brakes we going bad .

Kyle Sokolinski 
Rating:
3.0

Make sure trucks are clean

TIFFANI PASCHALL 
Rating:
5.0

Customer did not leave a comment.

Cynthia Banks-Andrzejak 
Rating:
5.0

Customer did not leave a comment.

MELVA DAVIs 
Rating:
3.0

Customer did not leave a comment.

bashir ALI 
Rating:
5.0

Customer did not leave a comment.

Colton Palchak 
Rating:
5.0

Customer did not leave a comment.

Vince Guarnieri 
Rating:
2.0

I needed a dolly. One wasent provided. Also, guy looked confused when i showed him my reservation on my phone. Truck had service engine light on, and radio only on am station.

Joseph Orozco 
Rating:
2.0

I was charged $15 for the safe rental fee even after I specifically said I didn't want it. I made my reservation online and was told one price and then was charged something completely different in store.

kristine christensen 
Rating:
5.0

Customer did not leave a comment.

IOAN flzesan 
Rating:
5.0

Fast, Easy, and convenient.

James Russell 
Rating:
4.0

The gentleman that took care of us , was very nice . I would recommend to anyone . Thanks for your great service .

FAYE JOHNS 
Rating:
4.0

The pickup was annoying. Usually the keys are in the truck with a mobile pickup. You had to walk inside for this one.

KELLY LYNN RIGIEL 
Rating:
3.0

Customer did not leave a comment.

Crystal Vaught 
Rating:
3.0

The trucks performence was questionable. At the stoplight, I wasn't sure if the truck was going to keep running or stall out. The truck was out of windsheild wiper fuild, had to stop and clean the windsheild a few times if not the windsheild was hard to see out of.

michael a springmeyer 
Rating:
3.0

Easy in and out.

Ramona Reinhardt 
Rating:
1.0

Dirty truck. The check engine light and the tire was on right when I started the truck..and the final charge after I returned the truck was double than was the online receipt was when I reserved the truck. Never doing uhaul or that location again

Richard Ramazetti 
Rating:
5.0

Why do you book online with all your payment information only to be asked again @ the counter. Is the online booking for reservations only? It was confusing ,as if I was being charged twice for the one transaction. A customer next to me felt the same way.

Shelley Kuhn 
Rating:
5.0

Fastest pickup I’ve done at U-Haul

Kyle Adkins 
Rating:
5.0

Great customer service

cristela mejia 
Rating:
5.0

Customer did not leave a comment.

Toni McCloain 
Rating:
5.0

Very cost efficient

mark lesko 
Rating:
2.0

Dirty truck, had to call and fight for Uhaul to charge me for the agreed price. Not good customer service.

Mark Hierlihy 
Rating:
2.0

I rented 6 moving blankets and they were not in the truck. The inside of the cargo area was dirty. I rented for 24h but was told if I brought it back early I would get a credit for the amount of time I didn't use. When I returned it after just 6 or7 hours I was told that was not accurate and did not receive a credit. Communication by the staff was poor as well. I stood there in back of the line to discuss the credit I was told I would get and after nearly 10 minutes was told I was all set and didn't need to do anything further. They could've told me that during any of the time I stood there waiting.

Jessica Richards 
Rating:
2.0

Customer did not leave a comment.

Nancy Morsello 
Rating:
5.0

Walk out with the female customers, make sure they know how to operate the latches & ramps etc. My latch got stuck @ the top of the door disengaging the door to be pulled down,. A tech came out after 90 minutes & used a pry bar in 2 minutes. Lost time for me & my daughter 😔

Shelley Kuhn 
Rating:
5.0

Customer did not leave a comment.

CARLO BISHOP 
Rating:
3.0

Customer did not leave a comment.

Gail Davis 
Rating:
5.0

Customer did not leave a comment.

krystal slivers 
Rating:
4.0

n/a

SLAWOMIR SZWAJKA 
Rating:
3.0

I'm a cdl license holder so it's a Habit to do pre-trip and post trip on all vehicles. After I did my post trip inspection I told them what was wrong with the vehicle and they didn't even care.

mathew janjanin 
Rating:
3.0

The customer service was ok but I did NOT like the drug paraphinelia in the store. Plus, I have no idea why my $35 went up to $55 to rent the van. You advertise $19.99 but then add charges that more than doubles it.

Joel Hammond 
Rating:
1.0

This was a terrible experience, rude staff threw away my clothes, very sexiest, broken unsafe equipment, dishonest and over charging, I will NEVER go back And make sure everyone knows about this

Jessica Mayne 
Rating:
3.0

Customer did not leave a comment.

gennell goodman 
Rating:
1.0

Customer did not leave a comment.

Diane Wilson 
Rating:
5.0

Customer did not leave a comment.

Kelly Frey 
Rating:
5.0

Excellent customer service

JOSHUA DWARZSKI 
Rating:
5.0

Excellent customer service

JOSHUA DWARZSKI 
Rating:
5.0

The guys at H&A are always the best to work with. Thank you.

Martin Daly 
Rating:
3.0

we could barely hear what the attendant was saying to us. There instructions were not clear and they charged almost $6 a gallon for the 3 gallons they said we used. When they are at a gas station and the gas was less than $4 a gallon.

David Benkarski 
Rating:
4.0

If you need a quick move or short rental, this is a very good location to rent from. Although they are in a gas station, the clerks were friendly and helpful. Needing a credit card on file was odd to me but the experience was pleasant.

Christopher Smith 
Rating:
4.0

Customer did not leave a comment.

Tina Wells-Stellas 
Rating:
5.0

Customer did not leave a comment.

memphis bryant 
Rating:
3.0

Good all around experience

RANDALL FOTHERGILL 
Rating:
3.0

Customer did not leave a comment.

dennis nowak 
Rating:
5.0

Customer did not leave a comment.

elaine duplessie 
Rating:
1.0

Poor customer service

peter Chumbu 
Rating:
3.0

Customer did not leave a comment.

Ross Reardon 
Rating:
5.0

Customer did not leave a comment.

NORMAN Tamer 
Rating:
5.0

Great!

Otis Bynum 
Rating:
4.0

Customer did not leave a comment.

cecil kelley 
Rating:
4.0

This was my favorite experience to date. The individual was funny, informative and gave me pointers wishing my new area. I will use this location from now on.

Micheal Lopez 
Rating:
4.0

Customer did not leave a comment.

Sherry vacchiano 
Rating:
5.0

Customer did not leave a comment.

Angelo Cammarata 
Rating:
3.0

Customer did not leave a comment.

Christopherjay Horrigan 
Rating:
5.0

I really can't say a lot I only used for an hour if that but everything that I did went well we didn't have any issues

Vince Guarnieri 
Rating:
5.0

Check out process was super quick and easy!

Ramona Reinhardt 
Rating:
5.0

The seatbelts was down in low, hard to get to.

daniel HOTHAM 
Rating:
5.0

Customer did not leave a comment.

Michael Hodnicki 
Rating:
3.0

Steering was terrible in truck. Ended up no needing it, drove it 6 miles total and returned in a half hour and still was charged for a whole day

Robert Bunton 
Rating:
5.0

Customer did not leave a comment.

Eric Arminiak 
Rating:
2.0

Customer did not leave a comment.

Will Kearney 
Rating:
5.0

Customer did not leave a comment.

Mary Jane Grover 
Rating:
5.0

Customer did not leave a comment.

Molly Stevens 
Rating:
1.0

Store clerk clearly does not cross check ID's and account information. A random person rented out a truck in my name, claiming to be one of my parents, was very clearly not (different ethnicity which is obvious from our names, completely different city), and the transaction was allowed to proceed. I did not find out about this until after the rental was completed, thus sending me a receipt to my email. Total negligence on account of the staff.

Byron Lau 
Rating:
5.0

The team at this location were very helpful and saved our day by being open when other locations were nor.

CHRISTOPHER JOSEPH 
Rating:
2.0

The clerk who helped me was aloof and impatient.

MATTHEW LAYNE 
Rating:
3.0

Customer did not leave a comment.

Carol Ososkie 
Rating:
1.0

I brought truck back over 3/4 full have picture to prove it and they charged me for 4 gallons of gas over 20.00.

Michael Dorris 
Rating:
5.0

Customer did not leave a comment.

Timothy Wojtala 
Rating:
3.0

Nothing

Stanley Pudelek 
Rating:
1.0

Horrible customer service

William Ticich 
Rating:
5.0

Great customer service

anna quint 
Rating:
5.0

Customer did not leave a comment.

Reynard Martin 
Rating:
5.0

Customer did not leave a comment.

Eldren Akins 
Rating:
4.0

Great experience fast in and out

Brendan Miller 
Rating:
1.0

This place charged my card three times and when I brought it to there attention they didn’t apologize instead they got smart and said I’ll have to wait 3-5 business days to get my money back, they also would not give me a receipt for my rental, beware!!!

KIM GARDNER 
Rating:
3.0

Customer did not leave a comment.

Chris Styla 
Rating:
5.0

Customer did not leave a comment.

Michal Smook 
Rating:
5.0

Perfect and quick customer service! Thank you!

KATY BRITZ 
Rating:
3.0

Truck was not clean. Check engine light was on. Wipers were in poor condition and I did need them during my drive.

Matt Dancer 
Rating:
5.0

Customer did not leave a comment.

Paul Carroll 
Rating:
1.0

Customer did not leave a comment.

Capri Smith 
Rating:
5.0

Customer did not leave a comment.

THOMAS bates 
Rating:
4.0

Customer did not leave a comment.

RONALD MOWRER 
Rating:
4.0

Customer did not leave a comment.

David Tod 
Rating:
1.0

Customer did not leave a comment.

timothy churches 
Rating:
5.0

Customer did not leave a comment.

john cutting 
Rating:
5.0

Nothing at all at the Oak St. location in Wyandotte. I have ranted from them for about 8 different times and no problems with any of the truck no matter what size I rented!!! Very friendly service eat check out and in...

LISA JANET 
Rating:
5.0

this dealership goes above the average and are good to work with service is friendly

Anthony White 
Rating:
5.0

Customer did not leave a comment.

nicolas hatala 
Rating:
3.0

Customer did not leave a comment.

Charlotte Gibson 
Rating:
3.0

Service was good, but the car was dirty.

zachary acero 
Rating:
1.0

I was charged a extra day and was charged for gas that I already filled the tank up I was over charged $200 and still waiting for return phone call and still haven't got one

lisa osborne 
Rating:
1.0

Van was dirty, equipment not ready. Representative was rude and dismissive, and speaking on his cell phone the entire time I was attempting to pick up my rental. Checking in online, using the app, did not help matters. Representative still wanted to see my license and was not willing to let me finish a sentence to explain. Representative then tried to give me the wrong dolly, despite showing I had rented an appliance dolly. Horrible experience!

James Hoerle 
Rating:
5.0

Customer did not leave a comment.

Eric Franz 
Rating:
3.0

Customer did not leave a comment.

margarette raschke 
Rating:
1.0

I had the U-Haul for only 3 & 1/2 hours and was charged $70.55 then got another charge for $8.32 and only drove it a total of 32 miles plus it had more gas in it when I returned it than when I took it. This place is ripping people off.

Carol Reynolds 
No reviews have been submitted for this location.

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