Comentarios del cliente para Hancock Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hancock Storage

Grado total:

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Darwin W. en

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El cliente no dejó un comentario.

Marc W. en

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El cliente no dejó un comentario.

Marc W. en

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El cliente no dejó un comentario.

robert W. en

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El cliente no dejó un comentario.

Eva H. en

Grado:

Rented a very clean trailer. Mark was very helpful and answered all my questions. Paperwork was done in a few minutes. Highly recommend this location to anyone.

Marc W. en

Grado:

El cliente no dejó un comentario.

Shaun G. en

Grado:

Your 24/7 pickup was hideous. Took me 73 minutes to complete the process. Kept getting error logs. Customer Service was horrid. They tried to make me verify my identity 17 different times. They attempted to wake my friends in the middle of the night in an attempt to ask if I am a real person. It was biased to an egregious extent; very hateful reps.

Blake H. en

Grado:

Was supposed to get rental in Martin on Sunday 10 am. Informed on Sat. that rental was moved to Dresden, 9 miles away. Representative at Watson Automotive (Dresden) told us they would return our call to confirm, but did not. On Sunday arrived to Dresden to find Watson closed. Watson rep told me they were closed, they could do nothing for us and did not know why Uhaul continues to send people to them on Sunday. Then told us to call U-haul number as there was nothing they could do. U-haul then send us 20 miles away to Fulton, Ky. U-haul needs to stop doing business with people who are not open when you need them or available for 24/7 pick up. This also should be better defined on website. Arrived as Fulton location and after a 40 minute phone discussion and app process was finally able to get truck. What should have been a 30 minute process took 2 hours.

Larry C. en

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El cliente no dejó un comentario.

Charles R. en

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El cliente no dejó un comentario.

George M. en

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No one there were closed for vacation and u haul knew it. I spent 2 hours on the phone getting a code to get the key to the truck and the dollie was not in the truck and nowhere to get one.

Laura M. en

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El cliente no dejó un comentario.

MIKE B. en

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El cliente no dejó un comentario.

James S. en

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El cliente no dejó un comentario.

Robert R. en

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El cliente no dejó un comentario.

Adam F. en

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El cliente no dejó un comentario.

Larry D. en

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El cliente no dejó un comentario.

MIchael K. en

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El cliente no dejó un comentario.

Dwight T. en

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El cliente no dejó un comentario.

Priscilla N. en

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Great family run business. Very friendly Highly recommend!

Teresa W. en

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El cliente no dejó un comentario.

Kathy J. en

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El cliente no dejó un comentario.

Wade L. en

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El cliente no dejó un comentario.

Rick A. en

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The customer service lady was very nice and a pleasure to work with.

laura L. en

Grado:

Upon return, there wasn't anyone there.Note on door that said call for appointment. I called and no one answered. Wasn't quiet sure what to do. I called the number on the contract. The rep also had no luck reaching anyone. I was then transferred to another rep who told me it would be fine to just unhook the trailer and leave it..

Robert W. en

Grado:

No comment

Paul H. en

Grado:

El cliente no dejó un comentario.

sally S. en

Grado:

Very kind.

james S. en

Grado:

Annette was awesome, extremely helpful. Determined to make sure I got what I needed, 5 star service !!

Kevin E. en

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El cliente no dejó un comentario.

Amy F. en

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El cliente no dejó un comentario.

Bridgett W. en

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El cliente no dejó un comentario.

Tamara K. en

Grado:

No one was there when we dropped off everything

jonh B. en

Grado:

I almost hated giving this truck back! Local dealer is top notch. I will not hesitate to rent from the Hancocks if I need UHaul equipment.

Robert W. en

Grado:

Great place to rent a U-Haul

Macy F. en

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El cliente no dejó un comentario.

michael M. en

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El cliente no dejó un comentario.

STEPHEN L. en

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Nothing

Robert W. en

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El cliente no dejó un comentario.

LaQuita M. en

Grado:

Luckily I've rented UHaul's plenty of times to know the rules and procedures. But they barely went over anything when I went to pick the UHaul up. Pick up location was inconvenient. Should have gave extra miles and gave full tank since I had to go to another city to pick it up, which is not where I reserved my rental at.

Janic R. en

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El cliente no dejó un comentario.

amanda J. en

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El cliente no dejó un comentario.

Pat S. en

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El cliente no dejó un comentario.

Steven J. en

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Be more friendly

Richard R. en

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El cliente no dejó un comentario.

Fred R. en

Grado:

I was quoted a price online but was given a more expensive price upon arrival. I understand taxes and all but $30+ dollars seems a bit too much.

David G. en

Grado:

El cliente no dejó un comentario.

DARRELL K. en

Grado:

I have rented from u-haul of Fulton, ky a few times, the couple that run the business for u-haul there, are very much the professionals that I would expect for a business of this type, very friendly, courteses, and knowledgeable of the service they provide, I honestly look forward to renting from their location again in the near future. Please pass along to the people of u-haul at Fulton ky the great way they treat their customers, is a credit to u-haul and themselves,. I just wish that other u-haul people at other locations, ran their u-haul business as they do in Fulton, ky. CLEAN, professional, and caring of customers need. I don't know them personally, I just would like your company to know the extremely competent people you have representing your company,. Thanks, from a very hard to please Master Sergeant, U.S. MARINE CORPS, Retired w/21 year service.

Rebecca B. en

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El cliente no dejó un comentario.

Michael M. en

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Not charge so much extra on the mileage.

Russell W. en

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Very satisfying transaction...

Dan M. en

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El cliente no dejó un comentario.

larry W. en

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El cliente no dejó un comentario.

Timothy M. en

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El cliente no dejó un comentario.

DARRELL K. en

Grado:

Nothing at all, Mike Hancock, was very friendly and expressed Safey many times, He is a great asset to the U-Haul team, I would recommend his U-Haul location to anyone. Darrell Klidies

MIKE P. en

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El cliente no dejó un comentario.

Kimberly B. en

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El cliente no dejó un comentario.

Lois M. en

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El cliente no dejó un comentario.

Richard E. en

Grado:

NothigI was extremely happy with the service and equipment thank you very much

Daymon C. en

Grado:

Everything was fine

Nicholas P. en

Grado:

El cliente no dejó un comentario.

Phyllis C. en

Grado:

The owners of the rental store were so nice and helpful!

PERCY A. en

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El cliente no dejó un comentario.

Tina C. en

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El cliente no dejó un comentario.

Gaylon C. en

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El cliente no dejó un comentario.

Tim G. en

Grado:

They were closed when I dropped the truck off so I dropped the key in their drop box had no problems everything went smoothly

Patty D. en

Grado:

Annette Hancock was a tremendous help and went above and beyond to help get us into the truck we needed all at a reasonable price. Would definitely use again and recommend to all my friends

DARRELL K. en

Grado:

excellent in all ways

Dawn P. en

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El cliente no dejó un comentario.

Ricky W. en

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El cliente no dejó un comentario.

Anthony W. en

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I was expecting problems, but had absolutely none. They were very professional and got me checked in very fast.

Don C. en

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Mike was very helpful and friendly

ROBERT V. en

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El cliente no dejó un comentario.

carol E. en

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El cliente no dejó un comentario.

Augie C. en

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El cliente no dejó un comentario.

CHARLES D. en

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El cliente no dejó un comentario.

Tracy M. en

Grado:

The people that own this facility was very customer friendly, answered all my questions, and I left very aware of what my charges would be upon my return.

RONDIA C. en

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El cliente no dejó un comentario.

Kevin G. en

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El cliente no dejó un comentario.

Gary P. en

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El cliente no dejó un comentario.

JUSTIN B. en

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El cliente no dejó un comentario.

SUSAN P. en

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El cliente no dejó un comentario.

Jeff V. en

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None

Terry B. en

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El cliente no dejó un comentario.

WILLIAM S. en

Grado:

very courteous, witty, very friendly atmosphere, very proficient

GARY Q. en

Grado:

Mrs. Annette was very professional and available to our needs! Will use them again!

Dave P. en

Grado:

El cliente no dejó un comentario.

MARK M. en

Grado:

Dropped trailer off in 5 minutes.

fred S. en

Grado:

There are never enough trucks available in this area. I had to drive about 15 miles to pick this truck up. There are 2 locations in this town and neither had had a truck for 2-3 weeks and none of the towns around had one. I had to go over in KY to get one.

Mark D. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

El cliente no dejó un comentario.

Tracy M. en

Grado:

Location was ok. Truck was awful.

Christina K. en

Grado:

El cliente no dejó un comentario.

Donna R. en

Grado:

I live and requested the Uhaul in Mayfield, Ky. The day before I was supposed to pick it up I found out that the closest one was in Fulton, Ky. It was a work day so most of my friends were working. It was quite a inconvenience to find someone and get a ride to pick up the truck in a different town. But I do want to praise the road side assistants folks! I had a blow out of a tire on my trip!! Everyone from the person who answered my call to the fella who changed the tire, RIGHT THERE JUST OFF OF THE ROAD, was competent and friendly!! All in all, another safe trip with Uhaul.

david P. en

Grado:

El cliente no dejó un comentario.

Cybil P. en

Grado:

Awesome! Service, very friendly! !

Tim B. en

Grado:

El cliente no dejó un comentario.

Frederick B. en

Grado:

Not anything! Ms.Annette and her Husband gave some of the most OUTSTANDING service that I have ever experienced. Both went Out of their way to ensure My Family got taken care of and Safely on our way back to Texas! Thank you U-Haul for having Great People helping your Customers.

Kayser A. en

Grado:

El cliente no dejó un comentario.

Shannon B. en

Grado:

The manager was extremely helpful, kind, and even offered to blow out the back of the truck even though there was NOTHING there because it was so clean. I'm 41 and have never used Uhaul before because I thought it was likely way too complicated and expensive. I will not only use the company again, but it gives me a great idea to pay for a friend to use if they need help finding a way to move. It would be an excellent gift. It has been a gift to me.