Customer Reviews for Hancock Automotive
(U-Haul Neighborhood Dealer)

19 comentarios

3201 Hermann Sons Rd   Taylor, TX 76574

(512) 595-7181

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(512) 595-7181

3201 Hermann Sons Rd
Taylor, TX 76574

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

This place is out in the middle of nowhere. He works from his cell phone and kept losing his place on what he was doing. Then he forgot to give me the dolly that I paid for so I had to leap through puddles and the rain to go back in and get it. The truck looked like it hadn't been cleaned in probably the last 3-4 rentals it was disgusting. I arranged a month in advance my pickup to be about a mile from where I live and the day before The pickup date I get a call from Uhaul saying that the truck I rented isn't available there and that there is one located 13 miles away if I want to pick it up, otherwise the next closest one is over 100 miles away. Well the one i went to pick up was 65 miles away and severely impacted my plans for the day since I needed to go early to get it as the location isn't open on Saturdays. The truck they gave me which was the only truck within 100+miles had 23 x's on it which notates previously reported scrapes, dents, or other claims of damage. However there were at least 15 areas not notated with an x plus the headlights had big gaps around them, if I hit a bump the driver door sounded like it was going to fall off, and there was so much wind movement inside the cab that it sounded like both windows were down while driving. I usually use Penske but they're a little pricier and I was on a budget this time but I won't settle in the future. This was by far my worst experience. Oh and on my rental agreement online it said DUE AT PICK-UP: $1101.30 and when I got there they charged me $1216.76. Never again with Uhaul!

Alicia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M. 
Clasificación:
2.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Glenn was awesome and he did a great job for us! I will definitely go back to him in the future.

Jenn G. 
Clasificación:
3.0

I will never use uhaul again! I will tell everyone to never use uhaul as well. I made my reservation two months ago and the day before my move I was contacted via text msg that the truck I reserved was not available and the closest place that had the size truck I needed was over 50 miles away from me. I think this is a horrible way to run a business. I understand that things happen but uhaul should let the customer know up front during the reservation process not less than 24 hours before my move. I sure it was in some fine print in my rental agreement if so that is a very poor way to mislead a customer. Because I did not have the means to drive an extra 50 miles(one way) due to this company's screw up I had to settle for a smaller rental truck. Due to the smaller truck I was unable to complete my move in one day. Uhaul dropping the ball has cost me valuable time and lots of extra money. I will never use uhaul again. Using Uhaul has been a horrible experience and I will make sure to tell everyone how uhaul deals with customers. Also when I contacted customer service her name was Ashley had ZERO remorse for me and just repeating herself that the only truck was available in Temple Texas. I tried explaining to her that this is putting me in a very stressful spot and how could this happen when I made this reservation two months ago and with not compassion at all she just kept repeating herself about the truck in Temple. I asked her if I could speak to a manager to see if there was something they could do that she couldn't she responded to me that I could speak to Customer service and hung up on me. I called back and said my wait time would be 20-30 minutes. I could not wait that long because of my job. I had my wife call and try and figure out this situation we were in and she talked with the same person Ashley. My wife Said that Ashley then proceeded to tell her how rude my husband was to her. That seems very unprofessional. When I called the voice recording said all call are being recorded so feel free to listen to our conversations. I called on 09/02/2022 @ 2:36pm and my wife called soon after. The number I called was 1 (800) 468-4285.

nathan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

marcus B. 
Clasificación:
3.0

El cliente no dejó un comentario.

nelly G. 
Clasificación:
2.0

Make sure the tires are in good condition. I had to buy new tires for the uhaul.

rose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

The website seemed to be a bit buggy regarding the pick up and drop off process. I tried submitting photos of my license during pick which is a Texas issues DL and it kept saying It was an international license.

Ernesto F. 
Clasificación:
3.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOLYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY A. 
Clasificación:
4.0

Uhaul messed up and charged me 4 extra days

Jason R. 
Clasificación:
1.0

El cliente no dejó un comentario.

DANITZA V. 
Clasificación:
3.0

The guy was busy with someone else. He told us just to leave it.

Lee L. 
Clasificación:
3.0

Glenn was very helpful and courteous; however it took us an hour to get our rental processed. Maybe additional assistance on how to process a rental would be helpful.

ANGELICA B. 
Clasificación:
2.0

El cliente no dejó un comentario.

JODY C. 
Clasificación:
1.0

Did not have our contract. Took nearly an hour to get the equipment. Nearly didn't make it to the store before it closed.

lisa M. 
No se han enviado comentarios para esta ubicación.

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