Quick and easy rental. Associate was friendly and efficient.
William N.
Customer Reviews for Hampton Station Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I handed the individual my contract from the original people where I picked it up in physical Forest North Carolina and the gentleman must not have read the top in charge me another $40 for two extra days when the contract plainly stated that the girl give me two days on top of the three because of the holiday and they were closed so I had to call and try to get the $40 changed put back on my credit card. Other than that it was fine .I think you're got it fixed now.
CHARLES J.Did 24hr drop off via Uhaul.com
LEE C.The staff here was very helpful, friendly, and knowledgeable. Thank you for the pleasant experience.
MARK L.Contactless pickup was exceptional! I was in and out of the parking lot is less than 3 minutes.
Chad C.The transaction was seamless.
Albert W.Superior service and assistance. Friendly and personable.
Joseph G.The lady at the location was super nice and helpful. The location was very well maintained. All the equipment looked in very good shape.
Aaron R.The only issue I found was it's almost 3 miles from the nearest gas station. Perhaps a mention of this in the facility's description would be helpful to customers choosing to refill their truck before returning it.
James S.Delightful folks.
Marilyn P.This is a Military Town and you could tell she was Friendly, I was not Happy as Franklin Kentucky Office rented my truck even though I had a flat the night before Very Much a Bad experience the Lady was Nice the Gentleman was Not comfortable working with a African American, Then I go to the Guthrie Office she was polite, very thoughtful and was so comfortable with our dealing, I would use this office again, Just a Fair Person
CORTEX B.The drop off lot is not large enough to maneuver a trailer around in.
Troy G.Nothing!!! The agent was very PLEASANT and SO WONDERFUL to work with. She made me feel like Family!!!
Alex T.Extremely helpful and worked to find the best option for my move!
Curtis M.Nothing! Flawless Customer Service!
William A.Fast, easy and reasonable rental rates. A real pleasure to visit this site when I need a truck or trailer. Gracias.
Larry J.Great location great staff also very pleased
steve C.She was absolutely amazing to do business with! By far the best experience!
Kasenya T.Customer service was good, in and out quick and easy.
wayne N.The people at Hampton station self storage were very helpful
Michael E.Excellent service
Peter J.Everything was great! Staff friendly and professional!
John H.Overall I had a really good experience at this location. The process was very quick and easy and they had the truck I needed ready for me as soon as I got there. They were helpful and I will definitely return if I have to move again.
Hannah J.Stop telling lies. I was told that I HAD TO do a 2 day rental of the truck and tow dolly, but I would be refunded the second day charges if I dropped it off within the first 24 hours. They told me the drop off location would do the refund. I did drop off the truck and dolly within the first 24 hours. The drop of location said they just receive the equipment. I would have to call the pickup location. I tried and could not get an answer there, so I called 1-800--GO-U-HAUL. This site is for making reservations only. It refers you to a website for any other issues. After calling 3 times asking to speak to a manager at the reservations center, a guy said he could not find anything in writing to verify the refund. The contract is printed in such small print, that I could not even read it with my glasses. I told him the owner's daughter told me about the refund. The agent said, how do I know that you aren't lieing? I called the pickup location again this morning and finally got the owner. He did not have the professionalism to return my call as I had asked on his answering machine. The owner said U Haul controlled the rental contracts and he would not make any refund. As you can see, they have set up a system that gives you the run around and denies anything they said to you in person. My mistake was assuming these people were honest and would honor their word. I am sure this post will never see the light of day for anyone else to see, but if by a mistake it does...get everything in writing and ask for the contract to be in readable print and read every word of it. Better yet, take you business somewhere else!
Barry P.Nothing. The contact person there was extremely nice and helpful.
Greg W.The lady that helped me was very nice and very helpful.
Kai S.Very friendly and helpful
STEVEN M.Charity is awesome and helped out alot
trish M.I've rented from a number of U-Haul locations, and this one is by far the best. I recommend you contact them for tips they can share with other locations.
Mark O.Friendly service. Overall great experience!
Matthew B.Awesome job guys!!
GORDON E.Truck exterior was dirty when I picked it up
David V.Hampton Statuon is the best. Very kind and wonderful to be around. Very clean and just very helpful.
rebecca B.Very friendly and helpful staff.
jeff R.Great customer service. Very clean equipment and facilities.
STACEY L.THERE IS NOTHING TO IMPROVE AT HAMPTON STATION SELF STORAGE..... THEY WERE GREAT! I WOULD RECOMMEND THEM TO ANYONE IN TOWN. THANKS MISS CHARITY FOR YOUR HOSPITALITY
CLAY B.Nothing miss charity was a great help
VICKY B.Cruise control on your trucks would be great.
ERIC B.She helped us out and was very professional. We would recommend this place highly.
donald M.Only recommendation would be to have equipment in a pick up area instead of inside secure fencing. Would expedite process for pick ups. Staff member was very kind and informative. I will be renting another unit from uhaul soon. Nice clean and new equipment.
Matthew H.Very professional, helpful, & polite.
JOHN C.Nothing. Customer service is outstanding!
ARTHUR J.Charged for 7 gallons of fuel to drive 11 total miles round trip. Truck was junk shakes over 45 mph.
SHAUN A.Outstanding customer service and support.
Arthur J.always a pleasure to conduct business with the employee Charity Wilson of Hampton Station.
VICKI W.The staff is extremely helpful and absolutely charming. Charity assisted with hooking up our trailer and verified the connection was secure and the lights worked. I was even entertained by the optical illusion the bullet proof safety glass in the office provided, which didn't alarm me at all. I would absolutely use again and recommend Hampton Station U-Haul. Thank you!!!
JOHN C.Front desk is closed off with bullet-proof glass which is a little off-putting. But staff was friendly.
Nicholas W.Everything went so well from the truck rental, service, and the way that the location manager was very helpful, that I'm not aware of anything UHAUL could do to improve.
ROBERT T.Friendly and helpful. Very welcoming, like good friends or family.
CONNIE W.Great location and a very easy in and out operation.
LARRY J.Great service at this location! Thanks
LARRY J.