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DEBORAH M
Customer Reviews for Hampstead Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app was a disaster and we got the run around picking up a truck. We had to call for several days after returning the truck for a final receipt. We were 2 hours behind schedule due to the issues with the app trying to pick up the truck. We wound up with a larger truck than we needed (at no extra cost initially). It cost us $140 in gas for the truck and had to go from one end of town to the other to pick up the truck then back to our house to load.
GARLAND LThe gas station was a glorified drug shop filled with paraphernalia and the man running the counter was a curt, discourteous jerk. He charged me for the slightest bit of dog hair because he didn't want to do anything to help. I 100% will avoid this place at all costs.
Benjamin PNo issues. Quick return.
Robert RHe was nice and couldn’t believe what was being done to me!
nicole sThey were very helpful and accommodating.
Brianne CThere great to deal with and great customer service ☺️☺️
Gilbert AI filed a complaint with Baltimore u-Haul Traffic. They said they would call me today but never did.. The U-haul rep in Hampstead charged my credit card for dropping the truck off to him. I gave no authorization for this charge and he should face criminal charges for attaching my credit card. This is not over !
Francis MTire needs to be replaced on the right side front axle is worn out
Carlos MI was charged for extra things that were not discussed and did not want.
Phillip DThe customer sales associate at this location was very helpful. His name is Abridge. Thanks
Joseph PVery nice young man. New, so needs training on hook ups and equipment.
Wesley B