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Kathy Cunningham
Customer Reviews for Hammertime Auctions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everyone was great!!! Thank you for helping me on such short notice!!!
Jessica CzerwenkaBeen to Hammertime several times, staff is always great. Thanks!
Tim BrittonThe crew was very professional and warned me about a Dodge Ram feature. I thanked him and said I know about the feature the hard way. Door open computer locks brakes. I own a Jeep. I will rent from this location again.
Christopher MowersPlease check email address for accuracy
Steven CloutierExplain that there is a .98 cent per mile charge. 1 day rental should not cost $260 plus $60 in gas. Won't be using U-Haul ever again.
Thomas ChristleGreat customer service
JOHN RICHARD UNDERWOODVery knowledgeable and helpful
Jerry RoutenHammer time/ Jerry is a rock star
Raymond Nouhan III had a truck ordered at one location. I was informed I couldn't pick up there so I accepted pickup at another location further away. I was called and asked if I still planned to get the truck. I was surprised as I didn't change the time but time changed from 1pm to 9am. The location I used rented my truck out but luckily had another.
Mark WooldridgeJerry at the location was stellar. The app and website pickup however, was such an inconvenience and it took 1.5 hours of repeated attempts, malfunctions etc to simply gain access to the truck. And we only did so by speaking to someone on the phone after many calls. We need more people working and less technology. In all facets of life. Spread the light
Arthur LacknerJerry was very helpful and prompt making sure he had exactly what we needed highly recommend
Justin SebastianDon’t charge for extra gas when the truck was returned at the same level!
Timothy BennettLot had a lot of potholes.
Sarah WhittonEquipment was fine. Fix the potholes at the entrance.
Nolan WalterIt’s mostly dirt - and my rental occurred during rain - so the parking lot was a muddy mess as I tried to find my rental. Very little light to see the serial numbers on the trucks. No clearly defined parking area to leave a vehicle.
Christopher LagonaGreat. Quick, easy, friendly.
KEVIN MICHAEL JOHNSONJerry is the best.
Ben HilmusNothing- all good
Anna BauerThis place is fantastic! Jerry is helpful and quite humorous- love this place!
Loreen CouchFriendly and helpful, will definitely use thus uhaul again
Rick PalmerI'm a realtor and my wife stages homes. We have used Hammertime many times. The customer service has always been great. I recommend them to all that need a rental to move. Jim And Nancy Whyte 517.304.7216
James WhyteGreat location and very helpful to get the equipment needed
Gary Kubeexcellent service. Jerry always takes amazing care of us for several years, whenever we need to rent he is extremely helpful.
GLORIA BARKLEYEquipment was clean and ready to go. Mobile app worked well. Completed mobile rental and was on the road in less than 5 minutes. Met all expectations very well.
Bill Rainswent fine
Joe GagnierVery helpful.truck was ready clean full of gas .
Mike WoolworthEverything went Smoothly, Great Experience, Jerry was very helpful & knowledgeable
Cathy D'AngeloGreat place to get a trailer or rental truck
Ronald SpeesExcellent service
JEROME WILLIAM GOWANGreat service - friendly people. Thanks.
David WarrenGreat people - very helpful! Thanks.
CHRISTINE WARRENAfter reserving a trailer and upon picking it up , I was on the road in less than 10 min . Pretty cool !
Christopher MonroeHammertime Auctions did everything right. i was out the door in less than 5 minutes with keys in hand. I'd definitely go there again.
Daniel HoffmanWorked well with me.
Linda ShipmanGreat guys
JEROME WILLIAM GOWANVery nice,explained the details clearly and was very friendly and professional, I'd use this location again
James NorsworthyOnly place I go.
JEROME WILLIAM GOWANCharged a 50.00 cleaning fee, when it was perfectly clean when I dropped off. Total scam.
Lisa MasonIt was really good
ROBERT DRISKILLThe process was fast and friendly. Completed paperwork within a minute and met them out by trailer where they hooked up things and made sure the trailer lights worked with my truck. Very happy and will definitely be renting anything U-Haul from this location in the future.
Joseph MurrayThey opened early to help with the Saturday rush
Sara DuvalI would recommend them to friends and family.
James WhyteEasy pick up and drop off! Great price!!
Nicole LacyThis was my first time renting a u-haul, and I was so pleased with how easy the process was from start to finish. The online reservations were quick and explained each option clearly. I was most impressed with the service at the pickup location. The gentleman was very helpful and even helped extend our reservation to make sure that we were able to complete all of our trips. We did an after hours drop-off, and the lot was well lit. I would recommend using this location specifically to any of my friends or family looking for a rental.
Kelsey MaserNothing they were great, I would use them again
Tina PlautzVery easy to return.
SCOTT CAYONothing
Matthew FoisyJerry handled everything so well, and helped us very much!
LAURA SCHULTZThe staff were very nice and friendly.
Travis WitterNothing.
FREDERICK MCKERSIEJerry and his staff are friendly and fast. Great service!
Michael PetersenAnother great experience
JEROME WILLIAM GOWANThose two guys are the best
JEROME WILLIAM GOWANI had issues with the after hours return on the app. The app was not able to find my location at the return site through the GPS. I called customer support and they told me to use the website and it worked. It almost made my return late.
Scott DavidsonJerry is awesome!!
Michael PetersenI think moving vans should come with a dolly as standard equipment.
ANDREW STUART KUSSMAUL