Customer Reviews for Hammertime Auctions
(U-Haul Neighborhood Dealer)

1,951 reviews

5634 E Highland Rd   Howell, MI 48843

(517) 376-4053

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/11/2024: 1:00 pm - 5:00 pm

Services at this Location:

Contact Us

(517) 376-4053

5634 E Highland Rd
Howell, MI 48843

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/11/2024: 1:00 pm - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kathy Cunningham 
Rating:
4.0

Customer did not leave a comment.

Hannah Blair 
Rating:
5.0

Customer did not leave a comment.

Susan Anderson 
Rating:
5.0

Nothing, everyone was great!!! Thank you for helping me on such short notice!!!

Jessica Czerwenka 
Rating:
5.0

Customer did not leave a comment.

Samuel Zachert 
Rating:
5.0

Been to Hammertime several times, staff is always great. Thanks!

Tim Britton 
Rating:
5.0

The crew was very professional and warned me about a Dodge Ram feature. I thanked him and said I know about the feature the hard way. Door open computer locks brakes. I own a Jeep. I will rent from this location again.

Christopher Mowers 
Rating:
5.0

Customer did not leave a comment.

Darryl McMiller 
Rating:
5.0

Customer did not leave a comment.

Michael Smiglewski 
Rating:
3.0

Please check email address for accuracy

Steven Cloutier 
Rating:
1.0

Explain that there is a .98 cent per mile charge. 1 day rental should not cost $260 plus $60 in gas. Won't be using U-Haul ever again.

Thomas Christle 
Rating:
5.0

Great customer service

JOHN RICHARD UNDERWOOD 
Rating:
5.0

Customer did not leave a comment.

MARK CHARLES TESCHKER 
Rating:
5.0

Very knowledgeable and helpful

Jerry Routen 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJOSEPH BUTTE 
Rating:
5.0

Hammer time/ Jerry is a rock star

Raymond Nouhan II 
Rating:
5.0

Customer did not leave a comment.

Joseph Jenereaux 
Rating:
5.0

Customer did not leave a comment.

Ken Johnston 
Rating:
4.0

I had a truck ordered at one location. I was informed I couldn't pick up there so I accepted pickup at another location further away. I was called and asked if I still planned to get the truck. I was surprised as I didn't change the time but time changed from 1pm to 9am. The location I used rented my truck out but luckily had another.

Mark Wooldridge 
Rating:
5.0

Customer did not leave a comment.

Steven Bruder 
Rating:
5.0

Jerry at the location was stellar. The app and website pickup however, was such an inconvenience and it took 1.5 hours of repeated attempts, malfunctions etc to simply gain access to the truck. And we only did so by speaking to someone on the phone after many calls. We need more people working and less technology. In all facets of life. Spread the light

Arthur Lackner 
Rating:
5.0

Jerry was very helpful and prompt making sure he had exactly what we needed highly recommend

Justin Sebastian 
Rating:
3.0

Don’t charge for extra gas when the truck was returned at the same level!

Timothy Bennett 
Rating:
5.0

Customer did not leave a comment.

edward maresh 
Rating:
5.0

Customer did not leave a comment.

Ronald Bush 
Rating:
4.0

Customer did not leave a comment.

Michael Kiker 
Rating:
4.0

Lot had a lot of potholes.

Sarah Whitton 
Rating:
2.0

Equipment was fine. Fix the potholes at the entrance.

Nolan Walter 
Rating:
5.0

Customer did not leave a comment.

Kayla Harris 
Rating:
5.0

Customer did not leave a comment.

Gregory Marczewski 
Rating:
3.0

It’s mostly dirt - and my rental occurred during rain - so the parking lot was a muddy mess as I tried to find my rental. Very little light to see the serial numbers on the trucks. No clearly defined parking area to leave a vehicle.

Christopher Lagona 
Rating:
5.0

Customer did not leave a comment.

Frederick PALM 
Rating:
5.0

Customer did not leave a comment.

Dennis Hellweg 
Rating:
5.0

Customer did not leave a comment.

DAVID LOBBESTAEL 
Rating:
5.0

Great. Quick, easy, friendly.

KEVIN MICHAEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Charles Anastos 
Rating:
5.0

Jerry is the best.

Ben Hilmus 
Rating:
4.0

Nothing- all good

Anna Bauer 
Rating:
3.0

Customer did not leave a comment.

Anna Bauer 
Rating:
5.0

This place is fantastic! Jerry is helpful and quite humorous- love this place!

Loreen Couch 
Rating:
5.0

Customer did not leave a comment.

Leonard Wilczewski 
Rating:
5.0

Friendly and helpful, will definitely use thus uhaul again

Rick Palmer 
Rating:
4.0

Customer did not leave a comment.

James Colwell 
Rating:
5.0

Customer did not leave a comment.

Harold Nelson 
Rating:
5.0

Customer did not leave a comment.

Alan Russell 
Rating:
5.0

I'm a realtor and my wife stages homes. We have used Hammertime many times. The customer service has always been great. I recommend them to all that need a rental to move. Jim And Nancy Whyte 517.304.7216

James Whyte 
Rating:
5.0

Great location and very helpful to get the equipment needed

Gary Kube 
Rating:
5.0

excellent service. Jerry always takes amazing care of us for several years, whenever we need to rent he is extremely helpful.

GLORIA BARKLEY 
Rating:
5.0

Customer did not leave a comment.

Benny A Wright 
Rating:
5.0

Equipment was clean and ready to go. Mobile app worked well. Completed mobile rental and was on the road in less than 5 minutes. Met all expectations very well.

Bill Rains 
Rating:
3.0

went fine

Joe Gagnier 
Rating:
5.0

Very helpful.truck was ready clean full of gas .

Mike Woolworth 
Rating:
5.0

Everything went Smoothly, Great Experience, Jerry was very helpful & knowledgeable

Cathy D'Angelo 
Rating:
4.0

Customer did not leave a comment.

Richard Thomas 
Rating:
5.0

Great place to get a trailer or rental truck

Ronald Spees 
Rating:
5.0

Customer did not leave a comment.

Cara Fontana 
Rating:
5.0

Excellent service

JEROME WILLIAM GOWAN 
Rating:
5.0

Great service - friendly people. Thanks.

David Warren 
Rating:
5.0

Great people - very helpful! Thanks.

CHRISTINE WARREN 
Rating:
5.0

After reserving a trailer and upon picking it up , I was on the road in less than 10 min . Pretty cool !

Christopher Monroe 
Rating:
5.0

Customer did not leave a comment.

KENNETH SCHROEDER 
Rating:
5.0

Hammertime Auctions did everything right. i was out the door in less than 5 minutes with keys in hand. I'd definitely go there again.

Daniel Hoffman 
Rating:
5.0

Worked well with me.

Linda Shipman 
Rating:
5.0

Customer did not leave a comment.

JEROME WILLIAM GOWAN 
Rating:
5.0

Customer did not leave a comment.

Douglas Hawkins 
Rating:
5.0

Great guys

JEROME WILLIAM GOWAN 
Rating:
5.0

Very nice,explained the details clearly and was very friendly and professional, I'd use this location again

James Norsworthy 
Rating:
5.0

Only place I go.

JEROME WILLIAM GOWAN 
Rating:
5.0

Customer did not leave a comment.

ERIC EARLE 
Rating:
1.0

Charged a 50.00 cleaning fee, when it was perfectly clean when I dropped off. Total scam.

Lisa Mason 
Rating:
5.0

It was really good

ROBERT DRISKILL 
Rating:
5.0

The process was fast and friendly. Completed paperwork within a minute and met them out by trailer where they hooked up things and made sure the trailer lights worked with my truck. Very happy and will definitely be renting anything U-Haul from this location in the future.

Joseph Murray 
Rating:
5.0

They opened early to help with the Saturday rush

Sara Duval 
Rating:
5.0

I would recommend them to friends and family.

James Whyte 
Rating:
5.0

Easy pick up and drop off! Great price!!

Nicole Lacy 
Rating:
5.0

Customer did not leave a comment.

SEAN BOYLE 
Rating:
5.0

This was my first time renting a u-haul, and I was so pleased with how easy the process was from start to finish. The online reservations were quick and explained each option clearly. I was most impressed with the service at the pickup location. The gentleman was very helpful and even helped extend our reservation to make sure that we were able to complete all of our trips. We did an after hours drop-off, and the lot was well lit. I would recommend using this location specifically to any of my friends or family looking for a rental.

Kelsey Maser 
Rating:
5.0

Customer did not leave a comment.

Timothy Forster 
Rating:
5.0

Customer did not leave a comment.

glenn st onge 
Rating:
5.0

Nothing they were great, I would use them again

Tina Plautz 
Rating:
5.0

Customer did not leave a comment.

Kyle Robinson 
Rating:
5.0

Very easy to return.

SCOTT CAYO 
Rating:
5.0

Customer did not leave a comment.

Steve Zofchak 
Rating:
5.0

Customer did not leave a comment.

John Craig Leadbetter 
Rating:
5.0

Nothing

Matthew Foisy 
Rating:
5.0

Jerry handled everything so well, and helped us very much!

LAURA SCHULTZ 
Rating:
5.0

Customer did not leave a comment.

JULIUS JOHN KONYE 
Rating:
5.0

The staff were very nice and friendly.

Travis Witter 
Rating:
5.0

Nothing.

FREDERICK MCKERSIE 
Rating:
5.0

Jerry and his staff are friendly and fast. Great service!

Michael Petersen 
Rating:
5.0

Another great experience

JEROME WILLIAM GOWAN 
Rating:
4.0

Customer did not leave a comment.

Maureen Korthas 
Rating:
5.0

Those two guys are the best

JEROME WILLIAM GOWAN 
Rating:
5.0

I had issues with the after hours return on the app. The app was not able to find my location at the return site through the GPS. I called customer support and they told me to use the website and it worked. It almost made my return late.

Scott Davidson 
Rating:
5.0

Jerry is awesome!!

Michael Petersen 
Rating:
5.0

Customer did not leave a comment.

Salem Modak 
Rating:
5.0

Customer did not leave a comment.

Steve Braley 
Rating:
5.0

I think moving vans should come with a dolly as standard equipment.

ANDREW STUART KUSSMAUL 
Rating:
5.0

Customer did not leave a comment.

Mark Matthews 
Rating:
5.0

Customer did not leave a comment.

Gary Westerholm 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Moving Supplies

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