Extraordinario servicio al cliente
Francisco S.
Customer Reviews for Hammertime Auctions
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Did self drop off afterhours
THOMAS PAUL T.Jerry & his crew are always pleasant and helpful! Will continue to rent from him when the equipment is available!
Mark E.Always treated well! Equipment ready and waiting!
LEONARD LEE C.Store associates are very friendly. I will rent again with them.
DANIEL C.Hamertime was awesome, I'd use them again!! I give one or zero stars to Uhaul roadside assistance! Long wait times to speak to a person, all the time on hold telling me to go to uhaul.com. well I had a tire blow out on a rural area with poor cell service and I wasn't able to go online to submit a request!
MARK KEVIN S.The vehicle's windows were very dirty inside and out. I had to clean them prior to my trip for safety's sake.
BRIAN PAUL F.very nice agent, flexible ! no stress here
LINNAE ANITA B.I didn't like the anti masking signs that were posted. I assume they were an attempt at humor but I didn't find them funny.
Edward B.Friendly and speedy, thanks
KENNETH J.The staff was great when helping me pick up the u-haul. I will definitely be renting from you guys again, this made the entire moving experience 10x better!
Joseph S.They were great very helpful quick
steven P.Jerry's UHaul as always, has GREAT customer service. The staff was friendly and helpful and had the trailer prepped and ready for when we arrived. They also hooked the trailer up and disconnected it afterwards. Thanks again for the great service, see you on the next moveðŸ'ðŸ'ðŸ'
PATRICK MILLARD A.The manager was friendly and helpful.
JANINE MARIE G.Guy was friendly and return was easy
JOSEPH LUIS N.The local agent was great but your website it terrible. Clumsy with multiple screens that are slow to load trying to upsell me things I don't want. Then it said that it recognized my email, enter my password. Since I have not rented in some time, I could not remember my password. It gave me a link to change it. No, can't use that one, it has been used before. Nope, not that one either. Then, sorry, your session has expired! Back to the beginning, wade through the upselling and finally, I made my reservation. The problem is, the second time I only reserved the vehicle for one day, not two. I got a call the next day from the local agent asking me where the truck was, he had an irate customer at his counter waiting for it. This experienced not only pissed me off but the lady that was waiting for the truck. Kill two customers with one stone. That is efficiency!
DAVID GLENN M.This location was a little disorganized and their computer system was not functional at the time of arrival
John A.All went well great service.
GARY FRANCIS C.Great experience from start to finish. Job well done.
DENNIS RICHARD L.The truck smelled like cigarette smoke. The parking lot was full of giant puddles making it difficult to enter and exit. The mobile pick up and drop off process was a nightmare. It took me over an hour to pick up the truck. The supposed receipt I was sent was simply a copy of the contract with estimated charges so I have no idea what I was actually charged for. I am very disappointed in my experience.
Danilynn B.I originally ordered my truck from Peter's True Value in Highland MI but when I showed up there, I was told that they had no truck and was directed to Hammertime in Howell, MI. Due to my inconvenience, I was told that I would receive a $50 credit. I never received the credit and I had zero luck trying to follow up through the U-Haul 1-800 # or through the chatline - very disappointed with my U-Haul experience !!!!!!
JAMES ALAN W.Customer service was great and process was quick!
VALERIE SAHARA C.Nothing, very pleasant experience.
William M.Jerome was a pleasure to deal with.
Todd S.Super easy to drop off.
Alex F.Jerry was very welcoming and willing to accommodate my situation. Very nice professional gentleman. Would use his facility in a heartbeat John S
JOHNANTHONY S.Not a fan of the reserving a truck through cellphone. it asked to scan a bar code. The bar code was located somewhere on the side of the building. which i only learned of this location when i had to wait an extra half hour for an employee to arrive. Plus i had to scan my drivers license front and back. This too was not in the instructions.
DALE DARWIN L.Great service!
Scott A.Had nothing to do with the pick up location. I reserved a U-Haul 6 weeks prior and no units were available on my pick up date. Not sure why we reserve if our reservation is not honored.
MARK ANDREW M.Friendly, knowledgeable and efficient – Thank you for helping me with my moving needs!
MICHAEL JOSEPH W.The truck was a really rough/bumpy ride- empty or full, on highways and city streets. Not just a little bit, I mean it was literally never smooth, and pretty uncomfortable. Also, UHaul corporate gave us an extra day (pick-up location troubles), but somehow it had disappeared when we dropped the truck off. Have to assume it was something they did when we picked the truck up. But it got fixed on the “drop-off†end, so it ended up being resolved after several phone calls and e-mails.
Jeremy W.Staff was great, very easy drop off after hours.
Thomas M.Excellent customer service. Friendly, helpful, gracious. Excellent equipment.
Rory C.Thanks for the convenience of being able to reserve online and do mobile pickup and drop off!
Matthew B.The owner is awesome, quick and knows his stuff! I love the guy!
BRUCE MICHAEL E.Everything was perfect, great service and location
JOHN RILEY W.Love renting from here. Owner was awesome. Pay him more
DALE ANTHONY B.The customer service agent (Jerry) was very helpful and professional. I will be highly recommending this location to friends and family .
TODD FRANCIS G.Jerry was very helpful. Everything was great.
GORDON ARNOLD G.