Customer Reviews for Hammertime Auctions
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Love renting from here. Owner was awesome. Pay him more

Clasificación:

5.0

The customer service agent (Jerry) was very helpful and professional. I will be highly recommending this location to friends and family .

Clasificación:

5.0

Jerry was very helpful. Everything was great.

Clasificación:

5.0

Extremely helpful as always

Clasificación:

5.0

Super friendly staff enjoyed a little conversation with them, extremely helpful.

Clasificación:

5.0

They were very helpful, I needed to extend my rental to finish the move however the truck was already reserved. They found me a comparable truck and got me on way.

Clasificación:

5.0

All agents at this site were super friendly and helpful! They understood my situation and assured me I was in good hands (unlike Allstate). Even when I was running behind, they called to check in and make sure everything was ok. Absolutely recommend using this site - this is the second time I used this facility and both experiences were great!

Clasificación:

5.0

Every thing was great except the wiper blades on this unit need to be replaced torn and hanging on the right hand side. In the northern climate with snow and salt wipers and blades are high on the safety list .

Clasificación:

5.0

Unfortunately we live in a snowy area, you just need to make sure the equipment is shoveled or swept out!

Clasificación:

5.0

Friendly staff always willing to help!

Clasificación:

3.0

The mobile check in would not work. First it claimed we were not at the correct GPS location. So it told us to scan a code by the propane which we were unable to locate. Location was open so went in and they also couldn't get us checked in. It kept saying waiting for approval. Drivers license pictures and self picture wouldn't upload. Eventually the person at the location just overrode everything. We were there for 35 minutes for something that should've taken a few minutes. Very frustrating. The location itself was fine, the mobile app was awful.

Clasificación:

4.0

I wasn't sure why my pickup point was changed for my rental. Luckily the new one was still convenient for me but it did cost me extra mileage.

Clasificación:

5.0

Jerry is Great.

Clasificación:

5.0

Nothing, efficient operation and staff

Clasificación:

5.0

Great customer service! Thanks

Clasificación:

5.0

Awesome job by the team at Hammertime Auction Howell on M59. Fast, friendly great customer service. Thanks guys!

Clasificación:

5.0

N/A great experience as always. The owner (I think his babe is Jerry) is always the there working and is a good guy. Rented from here a few times and it always goes well.

Clasificación:

5.0

Always a great experience

Clasificación:

5.0

Friendly staff!

Clasificación:

5.0

I did a great one way rental from Michigan. The 6x12's roof leaked everywhere. A lot of my stuff was absolutely soaked and ruined. The water came through the back door and from multiple holes in the roof. Terrible trailer. It did rain a little on the way down. But you would think a my least something would be dry. I might as well have rented an open haul trailer. Next time I will look for options other than uhaul. Or maybe it should be called “U aware wet”. Plan to find other things over the next two trips. What a mess. This is not Hammertimes fault!!!

Clasificación:

4.0

The website made it seem as though i would be charged twice for the truck. I payed with the extimated mileage when i picked up the truck and when i was dropping the truck off the site made it seem like i was going to get charged the entire thing again plus the overages. Maybe put something toward the bottom showing how much has already been payed subtract the 2 and show what the difference is.

Clasificación:

5.0

Brand new tow dolly. Great staff Jerry was very helpful.

Clasificación:

4.0

Very helpful

Clasificación:

4.0

Hope to get credit as my daughter is military and this load went to her. These trailers need a jack, too heavy to move.

Clasificación:

5.0

Great service!

Clasificación:

2.0

People of contact lazy and rude

Clasificación:

5.0

Great customer care. Jerry is a great guy to work with!!

Clasificación:

5.0

I've rented a trailer multiple times here and every time they take care of me. It's hard to find good customer service and thankfully you can find it here.

Clasificación:

1.0

Awful experience overall. Had to wait in parking lot 1-1/2 hours to pick up truck. Had to wait on hold over an hour. Apparently there was a glitch in the system, which prevented us from being able to check in. Very frustrating when you have 15 people lined up to help you move

Clasificación:

5.0

Very good customer service. No improvement required.

Clasificación:

4.0

U-Haul provided a much needed lifeline after Budget screwed us by overbooking. ¡Gracias!

Clasificación:

3.0

N/C

Clasificación:

3.0

Follow the mask mandate!!

Clasificación:

5.0

Na

Clasificación:

5.0

.

Clasificación:

5.0

Very pleasant man and interaction

Clasificación:

5.0

Hammertime was where I had to pick up my trailer. When I arrived, the owner stated that the trailer had not been reserved from another U-Haul dealer. Luckily, Hammertime had an additional trailer that I was able to rent. Had this not happened, I would have been very, very dissatisfied. I found out on Monday that my office phone was used to confirm my order rather than my cell phone number. Perhaps U-Haul has too many dealer/owners. I got lucky this time.

Clasificación:

5.0

Keep up the good work 👍👍👍

Clasificación:

5.0

Your customer service agent was poor. She could not find the contract I received indicating an extra day for the original amount nor that I could pick up the trailer earlier i.e. the night before. As a result I was charged for an extra day. Despite the contract I received, the agent was unable to find it. This took a lot of time to correct. Poor experience.

Clasificación:

3.0

Current state mandates require face masks be worn - the representative had a posting for customers but did not wear a mask when interacting with us in the office

Clasificación:

4.0

Asking for pictures when returning the truck after hours is difficult when dark.

Clasificación:

5.0

All was good

Clasificación:

5.0

Polite service and clean, good running equipment.

Clasificación:

5.0

Personnel very helpful and engaging.

Clasificación:

5.0

Great job! Friendly and professional...very happy!

Clasificación:

5.0

really appreciate the cleanliness and help with the truck

Clasificación:

3.0

Nothing, really. The gentleman that checked me in was polite, pleasant, and helpful. The equipment was clean and ready on time. Overall, a very good experience. I would use again.