Customer Reviews for Hammertime Auctions
(U-Haul Neighborhood Dealer)

1,964 reviews

5634 E Highland Rd   Howell, MI 48843

(517) 376-4053

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(517) 376-4053

5634 E Highland Rd
Howell, MI 48843

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

DONALD K 
Rating:
5.0

Great place for rentals!!

Frederick P 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Very professional and friendly

Kassandra M 
Rating:
5.0

Customer did not leave a comment.

Donald H 
Rating:
5.0

Customer did not leave a comment.

Dale B 
Rating:
5.0

They did everything right.

Tammy B 
Rating:
4.0

Customer did not leave a comment.

Ian U 
Rating:
5.0

Customer did not leave a comment.

Tracey T 
Rating:
5.0

Customer did not leave a comment.

Mary S 
Rating:
5.0

Great service and help.

Scott V 
Rating:
5.0

great people

doug w 
Rating:
5.0

Customer did not leave a comment.

Tim F 
Rating:
5.0

Customer did not leave a comment.

Kathy C 
Rating:
4.0

Customer did not leave a comment.

Hannah B 
Rating:
5.0

Customer did not leave a comment.

Susan A 
Rating:
5.0

Nothing, everyone was great!!! Thank you for helping me on such short notice!!!

Jessica C 
Rating:
5.0

Customer did not leave a comment.

Samuel Z 
Rating:
5.0

Been to Hammertime several times, staff is always great. Thanks!

Tim B 
Rating:
5.0

The crew was very professional and warned me about a Dodge Ram feature. I thanked him and said I know about the feature the hard way. Door open computer locks brakes. I own a Jeep. I will rent from this location again.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

Darryl M 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
3.0

Please check email address for accuracy

Steven C 
Rating:
1.0

Explain that there is a .98 cent per mile charge. 1 day rental should not cost $260 plus $60 in gas. Won't be using U-Haul ever again.

Thomas C 
Rating:
5.0

Great customer service

JOHN R 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Very knowledgeable and helpful

Jerry R 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJOSEPH B 
Rating:
5.0

Hammer time/ Jerry is a rock star

Raymond N 
Rating:
5.0

Customer did not leave a comment.

Joseph J 
Rating:
5.0

Customer did not leave a comment.

Ken J 
Rating:
4.0

I had a truck ordered at one location. I was informed I couldn't pick up there so I accepted pickup at another location further away. I was called and asked if I still planned to get the truck. I was surprised as I didn't change the time but time changed from 1pm to 9am. The location I used rented my truck out but luckily had another.

Mark W 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Jerry at the location was stellar. The app and website pickup however, was such an inconvenience and it took 1.5 hours of repeated attempts, malfunctions etc to simply gain access to the truck. And we only did so by speaking to someone on the phone after many calls. We need more people working and less technology. In all facets of life. Spread the light

Arthur L 
Rating:
5.0

Jerry was very helpful and prompt making sure he had exactly what we needed highly recommend

Justin S 
Rating:
3.0

Don’t charge for extra gas when the truck was returned at the same level!

Timothy B 
Rating:
5.0

Customer did not leave a comment.

edward m 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
4.0

Customer did not leave a comment.

Michael K 
Rating:
4.0

Lot had a lot of potholes.

Sarah W 
Rating:
2.0

Equipment was fine. Fix the potholes at the entrance.

Nolan W 
Rating:
5.0

Customer did not leave a comment.

Kayla H 
Rating:
5.0

Customer did not leave a comment.

Gregory M 
Rating:
3.0

It’s mostly dirt - and my rental occurred during rain - so the parking lot was a muddy mess as I tried to find my rental. Very little light to see the serial numbers on the trucks. No clearly defined parking area to leave a vehicle.

Christopher L 
Rating:
5.0

Customer did not leave a comment.

Frederick P 
Rating:
5.0

Customer did not leave a comment.

Dennis H 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Great. Quick, easy, friendly.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

Jerry is the best.

Ben H 
Rating:
4.0

Nothing- all good

Anna B 
Rating:
3.0

Customer did not leave a comment.

Anna B 
Rating:
5.0

This place is fantastic! Jerry is helpful and quite humorous- love this place!

Loreen C 
Rating:
5.0

Customer did not leave a comment.

Leonard W 
Rating:
5.0

Friendly and helpful, will definitely use thus uhaul again

Rick P 
Rating:
4.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Harold N 
Rating:
5.0

Customer did not leave a comment.

Alan R 
Rating:
5.0

I'm a realtor and my wife stages homes. We have used Hammertime many times. The customer service has always been great. I recommend them to all that need a rental to move. Jim And Nancy Whyte 517.304.7216

James W 
Rating:
5.0

Great location and very helpful to get the equipment needed

Gary K 
Rating:
5.0

excellent service. Jerry always takes amazing care of us for several years, whenever we need to rent he is extremely helpful.

GLORIA B 
Rating:
5.0

Customer did not leave a comment.

Benny A 
Rating:
5.0

Equipment was clean and ready to go. Mobile app worked well. Completed mobile rental and was on the road in less than 5 minutes. Met all expectations very well.

Bill R 
Rating:
3.0

went fine

Joe G 
Rating:
5.0

Very helpful.truck was ready clean full of gas .

Mike W 
Rating:
5.0

Everything went Smoothly, Great Experience, Jerry was very helpful & knowledgeable

Cathy D 
Rating:
4.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

Great place to get a trailer or rental truck

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Cara F 
Rating:
5.0

Excellent service

JEROME W 
Rating:
5.0

Great service - friendly people. Thanks.

David W 
Rating:
5.0

Great people - very helpful! Thanks.

CHRISTINE W 
Rating:
5.0

After reserving a trailer and upon picking it up , I was on the road in less than 10 min . Pretty cool !

Christopher M 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

Hammertime Auctions did everything right. i was out the door in less than 5 minutes with keys in hand. I'd definitely go there again.

Daniel H 
Rating:
5.0

Worked well with me.

Linda S 
Rating:
5.0

Customer did not leave a comment.

JEROME W 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
Rating:
5.0

Great guys

JEROME W 
Rating:
5.0

Very nice,explained the details clearly and was very friendly and professional, I'd use this location again

James N 
Rating:
5.0

Only place I go.

JEROME W 
Rating:
5.0

Customer did not leave a comment.

ERIC E 
Rating:
1.0

Charged a 50.00 cleaning fee, when it was perfectly clean when I dropped off. Total scam.

Lisa M 
Rating:
5.0

It was really good

ROBERT D 
Rating:
5.0

The process was fast and friendly. Completed paperwork within a minute and met them out by trailer where they hooked up things and made sure the trailer lights worked with my truck. Very happy and will definitely be renting anything U-Haul from this location in the future.

Joseph M 
Rating:
5.0

They opened early to help with the Saturday rush

Sara D 
Rating:
5.0

I would recommend them to friends and family.

James W 
Rating:
5.0

Easy pick up and drop off! Great price!!

Nicole L 
Rating:
5.0

Customer did not leave a comment.

SEAN B 
Rating:
5.0

This was my first time renting a u-haul, and I was so pleased with how easy the process was from start to finish. The online reservations were quick and explained each option clearly. I was most impressed with the service at the pickup location. The gentleman was very helpful and even helped extend our reservation to make sure that we were able to complete all of our trips. We did an after hours drop-off, and the lot was well lit. I would recommend using this location specifically to any of my friends or family looking for a rental.

Kelsey M 
Rating:
5.0

Customer did not leave a comment.

Timothy F 
Rating:
5.0

Customer did not leave a comment.

glenn s 
Rating:
5.0

Nothing they were great, I would use them again

Tina P 
Rating:
5.0

Customer did not leave a comment.

Kyle R 
Rating:
5.0

Very easy to return.

SCOTT C 
Rating:
5.0

Customer did not leave a comment.

Steve Z 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Nothing

Matthew F 
Rating:
5.0

Jerry handled everything so well, and helped us very much!

LAURA S 
Rating:
5.0

Customer did not leave a comment.

JULIUS J 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top