Comentarios de los clientes para Hammersmith Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Hammersmith Storage

Clasificación general:

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Gregory H.
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El cliente no dejó un comentario.

NATHANIEL F.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Karen L.
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I rent this vehicle and I thought that there was something on the outside of the windows. Found out my daughter told me that that was Chinese writing on the driver side and passenger side that was smeared. I had to clean the windows inside when I filled up the truck. I expected it to least be clean in that aspect. The cab overall besides that was fine and also the back of the truck was OK.

Ashley L.
Clasificación:

Called on phone and the lady told my wife, 30 free miles. Charged for the 30 free miles. Called and the lady was rude and hung up on me. Contacted U-Haul twice and haven't received a call back or the chat transcript I requested.

Melissa A.
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El cliente no dejó un comentario.

MARY E.
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It was impeccable service!

LEANN P.
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El cliente no dejó un comentario.

Payton B.
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El cliente no dejó un comentario.

LEANN P.
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El cliente no dejó un comentario.

GREGORY G.
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El cliente no dejó un comentario.

Robert C.
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what can I say oyher than the attendant was excellent. She was very friendly, helpful and quick.

James M.
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El cliente no dejó un comentario.

Dick N.
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El cliente no dejó un comentario.

CHRISTOPHER C.
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El cliente no dejó un comentario.

KIM J.
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I was OVERCHARGED

mike A.
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El cliente no dejó un comentario.

JAMES B.
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El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

John D.
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I would like to see an itemized list of my charges, to make sure I wasn't charged for the pads. If you recommend 5 dozen pads for a large household move and you can't supply the pads, let the customer know in advance, before they show up to get their truck.

KARI H.
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El cliente no dejó un comentario.

PATRICIA D.
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Customer service was outstanding!

Michael P.
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I have rented from Hammersmith on two occasions and the service was excellent. The staff each time was very nice and helpful. Thank them for me!

Bradley F.
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Yes they came out to meet us

Adam P.
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Honestly, this was the best UHaul experience I've ever had. The office had me rolling in the rental in no more than ten minutes and the truck was clean and functioned perfectly. After hours drop off via the UHaul website on my iPhone was a breeze and extremely convenient.

ROBERT M.
Clasificación:

Lower the mileage price.

Roberto A.
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El cliente no dejó un comentario.

stephen G.
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El cliente no dejó un comentario.

Wesley S.
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El cliente no dejó un comentario.

John H.
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El cliente no dejó un comentario.

Ronald A.
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The trailer was a little dirty inside upon pick up. Not swept as it should have been by the previous renter. Check in/pick up was not efficient as I had done everything on line prior to arriving. Still had to go through a 10 to 15 minute process. Return was even worse. It was after hours and it was difficult to get my phone location service on to check in. The whole process took over 30 minutes on the phone and me finally figuring out my location problem without the person at uhaul answering the phone. Over 30 minutes on hold waiting. Just make it simple for a man over 60. I was tired and hot from my day of moving and had to do this over the top check in of my uhaul trailer. An automobile at a car rental place is easier to rent than a uhaul trailer. Does not seem like it is efficient to me.

Robert D.
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El cliente no dejó un comentario.

Priscilla P.
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I chose this location because it was close by and a large location that would allow after hours drop off .... when I arrived to drop off, a gate code was needed and no one answered the numbers on the gate for assistance to date also sent texts based on sign directions... no one called back to ask if i needed anything .. I luckily got in the gate as someone else was leaving the property after sitting there trying to make contact with someone. ..Uhaul.com wouldnt let me process the drop off online .. all was fine but it wouldnt let me take pics required to proceed ... I left key and contract in box as it was storming and I was soaked trying to do this .... the next day I tried to call to verify that everything was ok no answer ... and I got an email stating that i was charged a $20 + tax fee for after hours drop off which no one made me aware of ... no happy about that ...I turned in truck a day early and I could have waited til the next day if I had known there was an additional charge ..

Aubrey T.
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El cliente no dejó un comentario.

MARK V.
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El cliente no dejó un comentario.

bill D.
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The app never worked despite,multiple calls to get help. My key and truck were given to someone else in the middle of the night. I arrived at 6:00 am in cold weather only to spend over an hour and a half to get my truck. An employee finally came to my rescue after I awakened her by calling the number on the gate. I was so far behind schedule that I was forced to pay for a motel that night. TOTALLY UNSATISFACTORY!

renee B.
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El cliente no dejó un comentario.

Fred W.
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She was very helpfull

MARK V.
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El cliente no dejó un comentario.

WESLEY S.
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Excellent service!

Delaney K.
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El cliente no dejó un comentario.

JAMES K.
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beat up truck fix it I guess

Josh C.
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El cliente no dejó un comentario.

DONNA B.
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Good People there, they make renting a truck very easy, and are very helpful.

Walter P.
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Very through and clean

Charles H.
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El cliente no dejó un comentario.

Amy H.
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El cliente no dejó un comentario.

Price R.
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El cliente no dejó un comentario.

Gavin K.
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El cliente no dejó un comentario.

Frank K.
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El cliente no dejó un comentario.

Keith M.
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Absolutely nothing! The service was great and fast!

ROBERT H.
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The truck I rented was a piece of junk. It was all over the road and it leaked inside both the cab and in the back. The dolly's I rented one had two broken wheels.

vidal M.
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Great service provided by both attendants!! Very friendly and professional!

Malinda C.
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El cliente no dejó un comentario.

Doug W.
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El cliente no dejó un comentario.

Terrance A.
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El cliente no dejó un comentario.

Laney C.
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Pleasant and friendly. Would definitely do business here again.

RENEE D.
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Vicki was so friendly and professional. They made my rental so easy.

BAILEY D.
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El cliente no dejó un comentario.

Craig P. | Reservation |
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I have had storage units at Uhaul facilities before, and this place is one of the best. Melanie (owner/operator) was great to work on showing units and handling my needs. Highly Recommend.

Michael H.
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Our experience was a very good one. This location was well informed and organized. We would definitely use them again.

Jeremy J.
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El cliente no dejó un comentario.

Richard S.
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Install backup cameras in the trucks. These are no longer expensive and would be a true safety option. I would pay and extra fee of $5.00 per day to have a backup camera.

James F.
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El cliente no dejó un comentario.

Fatima H.
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Was charged for two days only use rental for 24hrs was never told to download some app to do return of truck was told drop key in box outside office. I was also charge $25 sweeping fee, when I did clean truck before dropping it off . Will never rent from this location.

mike A.
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El cliente no dejó un comentario.

david S.
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El cliente no dejó un comentario.

Donald B.
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El cliente no dejó un comentario.

Jason O.
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Incredibly friendly

Matthew N.
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El cliente no dejó un comentario.

Timothy H.
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I had to call the after-hours number to get a code to open the gate. It took 15 to 20 minutes for that to happen. I was quizzed as to if this was the proper drop off location and indeed that's the address on my paperwork. I would just recommend providing a code for that location at the pickup location so that this delay doesn't happen again!

Darryl F.
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I was impressed with how professional and respectful the Uhaul Rep. was with me. She was thorough in clarifying services and fees.

June W.
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El cliente no dejó un comentario.

MONICA T.
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El cliente no dejó un comentario.

MARK K.
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El cliente no dejó un comentario.

Darryl F.
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Employees are friendly but I have used U-haul services twice and always leave feeling I've been over charged. The van is advertised as $19.95/day and I filled with gas to full before returning. Just moving boxes from my house to storage (5 miles at most total) incurred another $20+. With gas, the total for 5 hours of use, ~$60. Misleading prices.

Scott S.
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El cliente no dejó un comentario.

Anne D.
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El cliente no dejó un comentario.

Calvin B.
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Great service. Clerk was very friendly

Ronnie J.
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They were VERY helpful to unloading a car trailer to uncoupling of that trailer. I'm handicapped and could not do it. I know SHE was not required to do it. Also, to the home office for allowing us to keep the truck extra time since my wife's mother died the next day after our arrival.

JEFF R.
Clasificación:

If it works dont't fix it

LEMUEL B.
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El cliente no dejó un comentario.

James M.
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El cliente no dejó un comentario.

WILLIAM W.
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El cliente no dejó un comentario.

Daniel L.
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El cliente no dejó un comentario.

JOHN L.
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El cliente no dejó un comentario.

DAVID C.
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Was very satisfied

Albert M.
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El cliente no dejó un comentario.

RICHARD T.
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El cliente no dejó un comentario.

Ronald A.
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Great service.

Rudy L.
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We use this location on a regular basis and Melony is always very helpful and accommodating. Luckily, this is the closest U-Haul location to our home.

Douglas S. | Reservation |
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We moved in on April 26. That was a Sunday and after hours. Still, everything was in order, clean, and organized. We also dropped our 20-foot UHaul on the lot. That's a very convenient feature.

ted P.
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Excellent service and I would highly recommend to others!

GARY B.
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El cliente no dejó un comentario.

BILL H. | Reservation |
Clasificación:

Ordered online for a outside RV storage space but was given no access code to get in so was not able to use the space since onsite office was closed.

Michael S.
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El cliente no dejó un comentario.

Jamie C. | Reservation |
Clasificación:

Ms. Melanie & Ms. Alexis were warm, welco.ing, knowledgeable & helpful. I'm looking forward to doing business with such a clean, safe & organized operation.

Sean S. | Reservation |
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I was unable to visit te facility do to work complications but plan in moving in Saturday 3/2 thanks!

Austin B.
Clasificación:

El cliente no dejó un comentario.

Emma M. | Reservation |
Clasificación:

Very helpful front desk. Safe location.

TABITHA S. | Overall Experience |
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Would definitely use again if needed in the future

CHRISTOPHER R. | Reservation |
Clasificación:

Nice People

KENNETH S. | Overall Experience |
Clasificación:

Wonderful place to store your personal items.

BOBBY P.
Clasificación:

El cliente no dejó un comentario.

RICHARD F. | Overall Experience |
Clasificación:

N/A

ELIZABETH M. | Overall Experience |
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Wonderful experience! Melanie is delightful and most helpful. Highly recommend this facility.

SPENCER H.
Clasificación:

El cliente no dejó un comentario.

Nina P. | Reservation |
Clasificación:

I wish they had a facility to dispose of trash and stuff from moving.

Candice H.
Clasificación:

Very helpful staff. Trailer was dirty when I picked it up, but I made mention of that.

GREG M. | Overall Experience |
Clasificación:

Staff was always very helpful when you need them. Easy access yet very secure. I would rent there again should I need another storage unit.

TOMMY C. | Overall Experience |
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We payed for climate control had a lots of damaged pictures. And other household items. Was misleading on Climate control.

JEFF R.
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El cliente no dejó un comentario.

Donna K.
Clasificación:

El cliente no dejó un comentario.

Bill G. | Overall Experience |
Clasificación:

Excellent Service. Called for an RV storage site and they had just 1 available. Held it for me till I could drive there everything was VERY professional. Excellent. Highly recommend.

vidal M.
Clasificación:

El cliente no dejó un comentario.

CHERYL G. | Overall Experience |
Clasificación:

No complaints and if I need a storage unit again I will definitely use them.

ZULFIYA A. | Overall Experience |
Clasificación:

Bery friendly, good place, clean. I will use it again and recommend to others.

LARRY S. | Overall Experience |
Clasificación:

A very upscale facility! This facility isn't a "run of the mill." If I need to rent a storage unit in the future, I use this facility.

Austin B. | Reservation |
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Very friendly staff!

DAMON A. | Overall Experience |
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Great staff, very responsive. Highly recommended.

RUBEN P. | Overall Experience |
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Never had any problems.

JOSEPH F. | Overall Experience |
Clasificación:

Melody was true pleasure to work with. I also have rented several trailers and she has always been cheerful and happy to assist. Employees such as her are the reason that I will be back

DAWN W. | Overall Experience |
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The office staff was exceptionally friendly.

RAY P. | Overall Experience |
Clasificación:

We enjoyed working with the people there and the RV space, while a challenge to get into at times, was convenient.

JIM M. | Overall Experience |
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The personnel went above and beyond getting us the size storage space we needed. They were very friendly and professional. We will use this facility again if we are ever in need of storage space.

SUMPTER M. | Overall Experience |
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Staff always friendly and courteous. This is the second time I have used the facility. Excellent service both times. Will use again when needed.

THE CROSSING A. | Overall Experience |
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Our experience was amazing . Melanie was great to work with . We will be back .

stephanie r. | Overall Experience |
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Everything went very well, we would highly recommend Hammersmith to family and friends.

VINCE W. | First Impressions |
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I had an excellent experience during check in to the facility with Travis. He was very efficient and courteous. I highly recommend this facility.

VICTORIA B. | First Impressions |
Clasificación:

The service desk representative was extremely professional and helpful. She made everything very easy!

KIM H. | First Impressions |
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Storage unit was clean and ready to use. Staff was excellent and very professional.

RICHARD R. | First Impressions |
Clasificación:

Very helpful in my meeting my needs.

PAULA G. | First Impressions |
Clasificación:

Cassie was very helpful. The unit was clean and easy to access. A good experience. thanks

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