They don't have the truck that I reserve didn't even call t inform me. The truck that I reserve was 19.95 instead of still charging me 19.95 for the truck they had they charged me the 39 which wasn't right and the truck was really raggedy act like it didn't want to drive
Shaquira Y.
Customer Reviews for Hamm Transport LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Close Empty gas- car steering wheel dirty- my reservation messed up.no appliance dolly i need! Let my heavy things to lose. Thanks! I will not come back.
Marguerite S.I was charged a fuel fee for 2 gallons and I put a little over 2 gallons before returning it. I called the next day after reviewing my receipt and was told I will receive a credit of $8.62. I'm still waiting, hopefully I'll see it in a few days.
Marisol W.Although the location seemed a bit questionable, the lot is fenced in and secure, the staff was great (knowledgeable, courteous, helpful), and the pick-up experience was easy. Thanks.
Brad D.Get the rental details straight. When I inquired about renting a truck and keeping it overnight I was told as long as I bring it back within the 24 hour period I would only be charged for 1 day. However, I was charged for 2 days. That is my only complaint about this rental. The gentleman I dealt with was professional, courteous and polite.
Darnell C.Office staff knew what they were doing and were quick to get me taken care of. Did great job with hookup.
FREDERICK H.Nothing very friendly personnel.
RANDALLT P.The “check engine light†came on in the U-Haul truck. Another U-Haul center called a mechanic to fix; mechanic also recommended two tires be replaced. The work delayed the start of our trip to Florida by 4-hours!
James T.Very nice people here, will definitely use this location again
RAYMONDD D.Truck was late . People arrived to drop off I got in and left. No fluid checks no checks period
VINCENTALLEN V.N/C
DAVONJASPER Y.Customer service was excellent excellent
Michael J.They didn't check me in the date I took the truck in had me like I was late when I was really early 🤬🤬🤬
Melissa P.Have professional agents in place
royster G.Office staff was super helpful and friendly! Very clear instructions, super clean truck. Really made for a great experience and easy move. I will 100% go back to this location again.
Joanna S.The u-haul representative at the site went out of his way to ensure I could squeeze my truck requirement within the limits of his available assets. Great job, thanks,
Derrick W.Fantastic service professional and courteous Highly recommended
Diedra W.The truck was a piece of junk, the idea that you can rent a truck for $19.95 is nonsense, but the representative was great.
THOMASGLENN S.Location does not represent Uhaul well. People were great.
DALLAS M.This was any easy drop-off point.
MATTHEW S.The gas tank was at half a tank, which meant I needed to figure out how much gas to put in at the end of the trip.
JAMESCLEMENTS K.He listed the truck as having one half tank of gas in it when I got to the light a half a block away from him I noticed it only had a quarter of a tank I was in downtown Richmond there's a lot of one-way streets I did not want to try to get back to him not realizing what a quarter of a tank would cost me also I didn't receive the furniture dolly because I didn't want it or need it after seeing what it was and I still got charged for it
Tauna K.I was registered for a self pick-up after hours. When I arrived at the location, the App didn't give me the option of checking-in. After 30 mins. of trying to use the App, I received a notification that my reservation time and location had been changed. This created significant issues with meeting my movers. I'm very disappointed in the overall experience.
NICHOLASCLIFTON P.