Comentarios de los clientes para Haledon Gas & Auto

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Haledon Gas & Auto

Clasificación general:

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eugen P.
Clasificación:

The location has a lockbox for keys yet mine were not left in it or with attendant. Location stays open longer than rep is on property. I arrived at 5:05 and the owner/ uhaul rep had already left leaving me with no way to get rental. Then my reservation expired as I was waiting and I had to resubmit a new one that wouldn't go through because the system consi9the location closed. It was a headache to deal with after leaving work early and walking back and forth to location 2 days in a row. The next day I had reservation for after 5 and once again I chose pickup through phone option yet no keys were left and again in had no rental.

linda B.
Clasificación:

Danny was great!! It was all very easy! Thank you

Xiaosui P.
Clasificación:

Customer service friendly and efficient.

Christopher R.
Clasificación:

El cliente no dejó un comentario.

lou B.
Clasificación:

Nothing- The truck rental was done in timely, professional matter. The staff was helpful, attentive, and polite. Thank you 😊

Paul C.
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Great experience. Very knowledgeable, attentive and customer focused. Will be renting there again next week.

Nancy A.
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El cliente no dejó un comentario.

Randy B.
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El cliente no dejó un comentario.

antonio G.
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El cliente no dejó un comentario.

Sandy E.
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El cliente no dejó un comentario.

Tamika C.
Clasificación:

El cliente no dejó un comentario.

Allen A.
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El cliente no dejó un comentario.

Flonza H.
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El cliente no dejó un comentario.

Marybeth M.
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Very helpful and on time.

Robert F.
Clasificación:

no nonsense. friendly. cordial. in-and-out the way i like it.

ANDREW M.
Clasificación:

Overcharged! Will be seeking refund

Cheryl W.
Clasificación:

El cliente no dejó un comentario.

DILUARUZ C.
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Price is too high

John M.
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Danny was terrific had my ready to go in minutes!

Cristina M.
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El cliente no dejó un comentario.

Diana R.
Clasificación:

El cliente no dejó un comentario.

Victor M.
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El cliente no dejó un comentario.

Josiah L.
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Upon dropoff I was charged for an extra day and after contacting I was quickly refunded for the mistake. I would rent again, process was quick.

Oscar C.
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El cliente no dejó un comentario.

Cristina M.
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El cliente no dejó un comentario.

fotis B.
Clasificación:

Excellent

Mario B.
Clasificación:

Conditional yes to recommend location made reservation for 9am arrived at at 850am truck was not there was asked to come back at 10am

Raquel V.
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El cliente no dejó un comentario.

Christina L.
Clasificación:

El cliente no dejó un comentario.

Angela S.
Clasificación:

El cliente no dejó un comentario.

Diane S.
Clasificación:

El cliente no dejó un comentario.

Hal T.
Clasificación:

There is almost no room to park your own vehicle, parking on the street near the gas station is limited and does not appear to be very safe as there are street signs about late parking being available to residents only. The person handled the reservation informed me that the gas station would be open 24 hrs, despite I informed him my return being at 2:30 AM in the morning on a Sunday. Upon arrival at 2:15 AM the station was closed and there were no dropbox for the keys, I reluctantly threw the van keys through an opening in one of the repair shop garage doors. Luckily when I called back at 7:30 am they had located it. WHen I called next day the person took my reservation, a person named Yahya, was completely unfriendly and unaccommodating. This is not a good operation at all and I will not go back.

andrew R.
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El cliente no dejó un comentario.

Herbert M.
Clasificación:

Terrible and overcharged

terrell P.
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El cliente no dejó un comentario.

Mike C.
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El cliente no dejó un comentario.

Zurab A.
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El cliente no dejó un comentario.

Dennis S.
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El cliente no dejó un comentario.

glen P.
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El cliente no dejó un comentario.

Hugh B.
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El cliente no dejó un comentario.

greg D.
Clasificación:

If someone could please get back to me. (914-391-9608 or swqm@optonline.net). This reservation (92530383) was booked on 7-2-19. On 7-7-19, the night before the pick-up, U-Haul changed the location. The location was 20 miles further away and not on the way for the person that was dropping me off. The U-Haul location was also farther away from my destination. In addition, the change resulted in a pick-up time of 8AM vs 24 hour access. This time resulted in me missing my prearranged loading time appointment at my destination in NYS. Overall, this cost me more money for mileage, cost me more money in gasoline consumption, and caused me to rearrange my family's schedule as to who can pick me up, who can unload, and who can pick me up at dropoff. Hopefully, I can receive some reimbursement for these troubles. Thank you Greg DelMastro

Kevin H.
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El cliente no dejó un comentario.

Michael F.
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Very friendly and professional staff. I will definitely recommend and use them again.

jose H.
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El cliente no dejó un comentario.

chris K.
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El cliente no dejó un comentario.

ceaser C.
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We have used this location several times now and we haven't had any issues, overall all we are happy with their service.

jeffrey Z.
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El cliente no dejó un comentario.

FRANCISCO B.
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Everything was quick,professional staff the location is close to me,and the price was right.

Stephanie G.
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They scammed me on gas I'm calling in, this isn't acceptable, also they were late on my appointment time so fuck them and their 0% customer service

Richie P.
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There was an issue with the truck. We got it home and went to restart it and it wouldn't click over. We finally got it to start and then was afraid to turn it off again

Jim C.
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El cliente no dejó un comentario.

Tania S.
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El cliente no dejó un comentario.

ceaser C.
Clasificación:

El cliente no dejó un comentario.

fred R.
Clasificación:

Highly recommend.

julieann F.
Clasificación:

Speedy pickup professional staff will highly recommend and use again if need be.

Linda K.
Clasificación:

I went 67.32 miles. I put in $18.50 in gas upon returning the van. The cost of the gas was $2.39 a gallon which is 7.74 gallons that means I got 8.8 miles to the gallon. Your website says 20 miles per gallon. The tank was not full when I picked it up. Very disappointing!!!!

dianal L.
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El cliente no dejó un comentario.

Linda K.
Clasificación:

El cliente no dejó un comentario.

Emre E.
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I just delayed one hour and u haul take 50 $

JUAN M.
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El cliente no dejó un comentario.

Anthony Z.
Clasificación:

El cliente no dejó un comentario.

mable B.
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El cliente no dejó un comentario.

Laurie E.
Clasificación:

My entire experience with the Haledon UHaul was great. Pleasant people, quick service, reliable truck (even with the service tire light stuck on, which was pointed out to me at the start with assurances that the tires were fine - and they were). Would return for another truck anytime!

Jeff F.
Clasificación:

The milage did not match what I signed for on the paper and the actual odometer. Thankfully, it was only off my 20 miles and we were able to figure out what I owned manually. Still, it left a bad taste in my mouth.

Miriam O.
Clasificación:

Very satisfied

Linda C.
Clasificación:

I made my reservation one month ahead and was told to pick up the truck in Westwood which is closer to my home but at the last minute I was sent to Haledon and was not happy with the extra drive to get the truck. I wish to be compensated for this inconvenience but was given nothing. The truck was fine but your customer service is horrible.

roy R.
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El cliente no dejó un comentario.

george S.
Clasificación:

Great service. Very helpful and accommodating.

Zachary R.
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Blankets I had reserved were not in van when I picked it up; had to return for them.

john C.
Clasificación:

El cliente no dejó un comentario.

Anne R.
Clasificación:

The truck I had rented was not there when we arrived because previous renter had not returned it. Basically there was a 1 hr 10 minute delay which was a big problem because I had booked moving help and those individuals had another job later in the day. The attendant at the uhaul rental place also had bad attitude saying it wasn't his fault which really made me feel this is going downhill fast. The a uhaul manager called saying he had spoken to the previous renter and gotten them to commit returning the truck and gave me $50 credit. That helped, but there really should have been a backup plan and the uhaul attendant should have been expecting me there and they should have had a proper plan in place so that I wouldn't have been affected. Moving is stressful enough.

Hani E.
Clasificación:

The agent at this specific. Was angry, rude, unprofessional, and very passive aggressive. Due to his lack of communication and knowledge of U-Haul product/services, my rental was very unorganized, incomplete, and disruptive. I have never dealt with someone who had such lack off disrespect for a customer. Moreover, I heated much restraint as he yelled at me over the phone and very disrespectful towards me in front of my child.

Kathleen K.
Clasificación:

El cliente no dejó un comentario.

Rahwonna D.
Clasificación:

El cliente no dejó un comentario.

Joseph R.
Clasificación:

While the staff at the Haledon Gas station were pleasant, the location itself is a bit run down. It would have helped to have u-haul signage somewhere. The gas attendants are not equipped at customer service. The mechanic was good at handling customers, but only came to help me after the gas attendant had trouble answering my questions about the rental. More training of gas attendants would have made my experience better. I tried contacting the gas station to confirm their hours of operation and the person who answered the phone was unable to communicate effectively in English and could not answer my question.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

felix C.
Clasificación:

El cliente no dejó un comentario.

Donald C.
Clasificación:

El cliente no dejó un comentario.

John F.
Clasificación:

show up on time not forty minutes late

christopher N.
Clasificación:

reservation confirmation email should contain pickup location address in the body of the email itself (without having to navigate to other pages or logging into account)

ALAN L.
Clasificación:

Most serious problem was that I went there in person and specifically reserved a van. When I got there they said I reserved a truck. After almost a half hour and calls I finally got the van but it was very stressful unnecessarily.

Shataris S.
Clasificación:

I'm very happy with the service!

JOSEFINA A.
Clasificación:

La persona que nos atendió, muy amable y se preocupó por darnos solución. Yo recomiendo este lugar. Excelente, si tendría que darle 10 estrellas, yo le daría 20.

Audrey G.
Clasificación:

the blankets we rented were wet and not useful for putting on furniture.

kelbi S.
Clasificación:

First of all I was not able to rent truck I had reserved because it was not available at time of pickup and had to settle for a van. Basically doubling our work in 10 degree weather. It was not a good experience.

Oleg G.
Clasificación:

El cliente no dejó un comentario.

Albert Z.
Clasificación:

back of cabin should be cleaner. the gauge read as needing oil and low tire pressure

Mary F.
Clasificación:

El cliente no dejó un comentario.

Jeremy K.
Clasificación:

El cliente no dejó un comentario.

Matthew M.
Clasificación:

El cliente no dejó un comentario.

Steven B.
Clasificación:

El cliente no dejó un comentario.

david C.
Clasificación:

El cliente no dejó un comentario.

NENAD K.
Clasificación:

great Location

Joseph M.
Clasificación:

El cliente no dejó un comentario.

Paul E.
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El cliente no dejó un comentario.

Jesus M.
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El cliente no dejó un comentario.

Brian L.
Clasificación:

El cliente no dejó un comentario.

SCOTT M.
Clasificación:

Was a good first time experience thankyou

LINDA K.
Clasificación:

El cliente no dejó un comentario.

brenda U.
Clasificación:

Very good service.

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