Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This doesn't reflect on the drop off location, but I had a lot of issues using the app. It locked up multiple times and it wasn't able to take pictures.
James Freeman
Rating:
4.0
Customer did not leave a comment.
Nancy Karnowski
Rating:
5.0
Very good customer service.
joyce derry
Rating:
5.0
Same grate service
daylan mccauly
Rating:
5.0
I’ve rented u-hauls l from here before & will do so again!
DARREL WARE
Rating:
5.0
Rocky did a great job. Easy to get keys, truck was clean and ready
karla forbert
Rating:
5.0
Customer did not leave a comment.
Brandon Wade
Rating:
5.0
The truck leaked oil on my driveway.
RICHARD WELSH
Rating:
5.0
Customer did not leave a comment.
Graham Staniforth
Rating:
5.0
Great service and always have what we need.
LAURIE BOGLE
Rating:
5.0
Thanks Rocky Willis for your help and quick response to question. Made it very easy A+++
Roy Varnell
Rating:
5.0
Customer did not leave a comment.
Dobson Fiber
Rating:
5.0
Great place to rent from.
Richard Yager
Rating:
5.0
Rocky was very friendly and helped me with the hook up
Dobson Fiber
Rating:
5.0
Rocky went above and beyond with his customer service. Best location I have rented from
Tom Wilhite
Rating:
5.0
Customer did not leave a comment.
Jeffery Evans
Rating:
4.0
They are very good at what they do. My advice is don’t change a thing and keep up the good work.
Carol Maddox
Rating:
5.0
Customer did not leave a comment.
Jared Clary
Rating:
5.0
Customer did not leave a comment.
Su Dong
Rating:
5.0
Customer did not leave a comment.
GILBERT BALL
Rating:
5.0
After hours drop off....
Kerry Archer
Rating:
5.0
Customer did not leave a comment.
Ken Barker
Rating:
4.0
Customer did not leave a comment.
denise Rankin
Rating:
4.0
I have rented from them several times lately. They have went above and beyond to make what I needed was there.
Benny Lockler
Rating:
5.0
Customer did not leave a comment.
Edward Decarlo
Rating:
5.0
Let’s go Brandon 😳
DONALD SKELTON
Rating:
5.0
Customer did not leave a comment.
Benny Lockler
Rating:
5.0
Customer did not leave a comment.
Richard Shaffer
Rating:
5.0
Customer did not leave a comment.
SHAWN WATERS
Rating:
5.0
Customer did not leave a comment.
Natalie Vallin
Rating:
5.0
Customer did not leave a comment.
Terri Miller
Rating:
4.0
Customer did not leave a comment.
Marlu Rountree
Rating:
5.0
Customer did not leave a comment.
Jessica Anderson
Rating:
5.0
Customer did not leave a comment.
joe joy
Rating:
4.0
Customer did not leave a comment.
John DeBruin
Rating:
5.0
Nothing that I know of. It was all done through the app, but the drop boxes were easy to find.
Ty Labeth
Rating:
3.0
Customer did not leave a comment.
Eli Wascher Hoag
Rating:
4.0
Customer did not leave a comment.
Joyce hilbun
Rating:
5.0
Customer did not leave a comment.
Charles Foster
Rating:
5.0
Customer did not leave a comment.
Eric Arndt
Rating:
5.0
Customer did not leave a comment.
James Clayton
Rating:
4.0
Customer did not leave a comment.
KEVINC TO
Rating:
5.0
No issues. Very quick to get me on my way
Kenneth Crouch
Rating:
4.0
Customer did not leave a comment.
COURVOISIER CALDWELL
Rating:
5.0
Customer did not leave a comment.
Tanya RamseyBendall
Rating:
3.0
Better organized on your guys end
Wesley Huff
Rating:
5.0
Affordable! Easy to step up into to load, especially when you are in and out a thousand times while loading.
Rebecca Waugh
Rating:
5.0
Customer did not leave a comment.
Steve Myers
Rating:
1.0
Put the $576.99 you charged my debit card back into my account. Face the accusations and realize the $497.10 was paid at pickup.
We did not damage anything on the passenger side. We have filed a claim with our bank.this is horrible. I am a senior and we have moved many times with Uhaul and never a problem.
JOANN FARRIS
Rating:
3.0
My bank is contacting you about your charges
That was never approved by me and is totally out of normal business operations. I am 83 years old. I've moved many times , and my income is from Social Security only. I would not have booked this move with you had I had any idea of this overcharge at the end. I don't have this money. You overdraft my checking account. Unbelievable...
JOANN FARRIS
Rating:
1.0
Customer did not leave a comment.
Robert Ragozzino
Rating:
5.0
Great service!
Beverly Shilling
Rating:
5.0
Truck was in sad shape. Probably better spend some time on that one. The location and service was great!
Ryan Peach
Rating:
5.0
Customer did not leave a comment.
DAVID DROKE
Rating:
5.0
Customer did not leave a comment.
Kevin Green
Rating:
5.0
Customer did not leave a comment.
Mike Glasgow
Rating:
5.0
Customer did not leave a comment.
Jeffrey Reuter
Rating:
5.0
Customer did not leave a comment.
ROBERT CATES
Rating:
5.0
Very helpful when I walked in... went above and beyond
TODD SARGENT
Rating:
5.0
Customer did not leave a comment.
Richard Bray
Rating:
5.0
Customer did not leave a comment.
Emil Donofrio
Rating:
5.0
Customer did not leave a comment.
Jeffrey Reuter
Rating:
5.0
No comment.
John Womack
Rating:
5.0
Customer did not leave a comment.
Kristen Hart
Rating:
5.0
Customer did not leave a comment.
Robert LeNeve
Rating:
5.0
Customer did not leave a comment.
Robert Miller
Rating:
5.0
Customer did not leave a comment.
DAMON BUTCHER
Rating:
4.0
Customer did not leave a comment.
Robin Drinnon
Rating:
5.0
Customer did not leave a comment.
Eddie Lakey
Rating:
5.0
Customer did not leave a comment.
patricia johnson
Rating:
2.0
Customer did not leave a comment.
JONATHAN NEWTON
Rating:
4.0
Customer did not leave a comment.
terry woodlock
Rating:
5.0
Customer did not leave a comment.
JONATHAN GILL
Rating:
5.0
Customer did not leave a comment.
Kathleen Sims
Rating:
3.0
Old, old building. Not an appealing place to visit. But manager is helpful, and I would use it again.
Philip Stoehr
Rating:
5.0
Equipment actually wasn't cleaned out from previous user. Not filthy, but not swept out. Not a big deal.
Philip Stoehr
Rating:
4.0
Customer did not leave a comment.
Michele Silk
Rating:
1.0
I was over charged. After spending almost an hour on the phone, I was told that a supervisor would call me back within 24 to 48 hours. The customer service rep couldn't fix it.
John Thompson
Rating:
5.0
We had to go back and have the air conditioning recharged in the truck, Haines & Son Rental did that for us.
LAURIE BOGLE
Rating:
3.0
Customer did not leave a comment.
Blaze Hamlett
Rating:
5.0
Customer did not leave a comment.
Ruben Colmenarez
Rating:
5.0
Great people, and they are very helpful!
Deloris Villarreal
Rating:
5.0
Customer did not leave a comment.
Houston Lecone
Rating:
5.0
The staff was very helpful and accomadating
Houston Lecone
Rating:
5.0
Customer did not leave a comment.
ETHAN ASSMANN
Rating:
3.0
Okay
PATRICIA LUSTER
Rating:
5.0
Need more tie down rope and the brown box tape. Otherwise great job. In out quick! Thanks
BILL ROBISON
Rating:
5.0
Customer did not leave a comment.
Michael Hardesty
Rating:
1.0
The truck sits to low a scrapes in every gas station driveway.
It couldnt even get in my new residence drive way cause it sits to low.
Costed me $30 in gas to drive 80miles.
They gave me a total of 202.80 for my final cost but withdraws 233.22 and refuses to refund me.
So 233.22 plus 30 in gas equals 263.22 for 2days use and 80miles cause I had to drive it back to their store and had to unload it all from the road because it sits to low.
Lady on phone when trying to explain they withdrew to much was very rude
Dont ever use this company. They petite over a $30 mistake