Customer Reviews for Haines & Son Rental
(U-Haul Neighborhood Dealer)

367 reviews

2623 W Broadway Ave   Elk City, OK 73644
(3rd & Pioneer)

(580) 225-6538

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(580) 225-6538

2623 W Broadway Ave
Elk City, OK 73644
(3rd & Pioneer)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jason cossey 
Rating:
5.0

Customer did not leave a comment.

DARREL WARE 
Rating:
5.0

Customer did not leave a comment.

Mikaela Altis 
Rating:
5.0

Customer did not leave a comment.

Alyssa Archuleta 
Rating:
5.0

Customer did not leave a comment.

Brian Silk 
Rating:
5.0

Very friendly and helpful!! A+ Service

Brett Parker 
Rating:
5.0

Everything was perfect

richard shutt 
Rating:
4.0

This doesn't reflect on the drop off location, but I had a lot of issues using the app. It locked up multiple times and it wasn't able to take pictures.

James Freeman 
Rating:
4.0

Customer did not leave a comment.

Nancy Karnowski 
Rating:
5.0

Very good customer service.

joyce derry 
Rating:
5.0

Same grate service

daylan mccauly 
Rating:
5.0

I’ve rented u-hauls l from here before & will do so again!

DARREL WARE 
Rating:
5.0

Rocky did a great job. Easy to get keys, truck was clean and ready

karla forbert 
Rating:
5.0

Customer did not leave a comment.

Brandon Wade 
Rating:
5.0

The truck leaked oil on my driveway.

RICHARD WELSH 
Rating:
5.0

Customer did not leave a comment.

Graham Staniforth 
Rating:
5.0

Great service and always have what we need.

LAURIE BOGLE 
Rating:
5.0

Thanks Rocky Willis for your help and quick response to question. Made it very easy A+++

Roy Varnell 
Rating:
5.0

Customer did not leave a comment.

Dobson Fiber 
Rating:
5.0

Great place to rent from.

Richard Yager 
Rating:
5.0

Rocky was very friendly and helped me with the hook up

Dobson Fiber 
Rating:
5.0

Rocky went above and beyond with his customer service. Best location I have rented from

Tom Wilhite 
Rating:
5.0

Customer did not leave a comment.

Jeffery Evans 
Rating:
4.0

They are very good at what they do. My advice is don’t change a thing and keep up the good work.

Carol Maddox 
Rating:
5.0

Customer did not leave a comment.

Jared Clary 
Rating:
5.0

Customer did not leave a comment.

Su Dong 
Rating:
5.0

Customer did not leave a comment.

GILBERT BALL 
Rating:
5.0

After hours drop off....

Kerry Archer 
Rating:
5.0

Customer did not leave a comment.

Ken Barker 
Rating:
4.0

Customer did not leave a comment.

denise Rankin 
Rating:
4.0

I have rented from them several times lately. They have went above and beyond to make what I needed was there.

Benny Lockler 
Rating:
5.0

Customer did not leave a comment.

Edward Decarlo 
Rating:
5.0

Let’s go Brandon 😳

DONALD SKELTON 
Rating:
5.0

Customer did not leave a comment.

Benny Lockler 
Rating:
5.0

Customer did not leave a comment.

Richard Shaffer 
Rating:
5.0

Customer did not leave a comment.

SHAWN WATERS 
Rating:
5.0

Customer did not leave a comment.

Natalie Vallin 
Rating:
5.0

Customer did not leave a comment.

Terri Miller 
Rating:
4.0

Customer did not leave a comment.

Marlu Rountree 
Rating:
5.0

Customer did not leave a comment.

Jessica Anderson 
Rating:
5.0

Customer did not leave a comment.

joe joy 
Rating:
4.0

Customer did not leave a comment.

John DeBruin 
Rating:
5.0

Nothing that I know of. It was all done through the app, but the drop boxes were easy to find.

Ty Labeth 
Rating:
3.0

Customer did not leave a comment.

Eli Wascher Hoag 
Rating:
4.0

Customer did not leave a comment.

Joyce hilbun 
Rating:
5.0

Customer did not leave a comment.

Charles Foster 
Rating:
5.0

Customer did not leave a comment.

Eric Arndt 
Rating:
5.0

Customer did not leave a comment.

James Clayton 
Rating:
4.0

Customer did not leave a comment.

KEVINC TO 
Rating:
5.0

No issues. Very quick to get me on my way

Kenneth Crouch 
Rating:
4.0

Customer did not leave a comment.

COURVOISIER CALDWELL 
Rating:
5.0

Customer did not leave a comment.

Tanya RamseyBendall 
Rating:
3.0

Better organized on your guys end

Wesley Huff 
Rating:
5.0

Affordable! Easy to step up into to load, especially when you are in and out a thousand times while loading.

Rebecca Waugh 
Rating:
5.0

Customer did not leave a comment.

Steve Myers 
Rating:
1.0

Put the $576.99 you charged my debit card back into my account. Face the accusations and realize the $497.10 was paid at pickup. We did not damage anything on the passenger side. We have filed a claim with our bank.this is horrible. I am a senior and we have moved many times with Uhaul and never a problem.

JOANN FARRIS 
Rating:
3.0

My bank is contacting you about your charges That was never approved by me and is totally out of normal business operations. I am 83 years old. I've moved many times , and my income is from Social Security only. I would not have booked this move with you had I had any idea of this overcharge at the end. I don't have this money. You overdraft my checking account. Unbelievable...

JOANN FARRIS 
Rating:
1.0

Customer did not leave a comment.

Robert Ragozzino 
Rating:
5.0

Great service!

Beverly Shilling 
Rating:
5.0

Truck was in sad shape. Probably better spend some time on that one. The location and service was great!

Ryan Peach 
Rating:
5.0

Customer did not leave a comment.

DAVID DROKE 
Rating:
5.0

Customer did not leave a comment.

Kevin Green 
Rating:
5.0

Customer did not leave a comment.

Mike Glasgow 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Reuter 
Rating:
5.0

Customer did not leave a comment.

ROBERT CATES 
Rating:
5.0

Very helpful when I walked in... went above and beyond

TODD SARGENT 
Rating:
5.0

Customer did not leave a comment.

Richard Bray 
Rating:
5.0

Customer did not leave a comment.

Emil Donofrio 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Reuter 
Rating:
5.0

No comment.

John Womack 
Rating:
5.0

Customer did not leave a comment.

Kristen Hart 
Rating:
5.0

Customer did not leave a comment.

Robert LeNeve 
Rating:
5.0

Customer did not leave a comment.

Robert Miller 
Rating:
5.0

Customer did not leave a comment.

DAMON BUTCHER 
Rating:
4.0

Customer did not leave a comment.

Robin Drinnon 
Rating:
5.0

Customer did not leave a comment.

Eddie Lakey 
Rating:
5.0

Customer did not leave a comment.

patricia johnson 
Rating:
2.0

Customer did not leave a comment.

JONATHAN NEWTON 
Rating:
4.0

Customer did not leave a comment.

terry woodlock 
Rating:
5.0

Customer did not leave a comment.

JONATHAN GILL 
Rating:
5.0

Customer did not leave a comment.

Kathleen Sims 
Rating:
3.0

Old, old building. Not an appealing place to visit. But manager is helpful, and I would use it again.

Philip Stoehr 
Rating:
5.0

Equipment actually wasn't cleaned out from previous user. Not filthy, but not swept out. Not a big deal.

Philip Stoehr 
Rating:
4.0

Customer did not leave a comment.

Michele Silk 
Rating:
1.0

I was over charged. After spending almost an hour on the phone, I was told that a supervisor would call me back within 24 to 48 hours. The customer service rep couldn't fix it.

John Thompson 
Rating:
5.0

We had to go back and have the air conditioning recharged in the truck, Haines & Son Rental did that for us.

LAURIE BOGLE 
Rating:
3.0

Customer did not leave a comment.

Blaze Hamlett 
Rating:
5.0

Customer did not leave a comment.

Ruben Colmenarez 
Rating:
5.0

Great people, and they are very helpful!

Deloris Villarreal 
Rating:
5.0

Customer did not leave a comment.

Houston Lecone 
Rating:
5.0

The staff was very helpful and accomadating

Houston Lecone 
Rating:
5.0

Customer did not leave a comment.

ETHAN ASSMANN 
Rating:
3.0

Okay

PATRICIA LUSTER 
Rating:
5.0

Need more tie down rope and the brown box tape. Otherwise great job. In out quick! Thanks

BILL ROBISON 
Rating:
5.0

Customer did not leave a comment.

Michael Hardesty 
Rating:
1.0

The truck sits to low a scrapes in every gas station driveway. It couldnt even get in my new residence drive way cause it sits to low. Costed me $30 in gas to drive 80miles. They gave me a total of 202.80 for my final cost but withdraws 233.22 and refuses to refund me. So 233.22 plus 30 in gas equals 263.22 for 2days use and 80miles cause I had to drive it back to their store and had to unload it all from the road because it sits to low. Lady on phone when trying to explain they withdrew to much was very rude Dont ever use this company. They petite over a $30 mistake

Terry Rogers 
Rating:
5.0

Customer did not leave a comment.

David Garza 
Rating:
3.0

Customer did not leave a comment.

jiLL Nelson 
Rating:
5.0

Customer did not leave a comment.

John Edwards 
Rating:
5.0

Customer did not leave a comment.

Ryan Holgerson 
No reviews have been submitted for this location.

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