I was to pickup the truck at 7:30. No warning, and no truck at 7:30. Screwed up my whole day and others helping me too. Wrong.
Larry M.
Customer Reviews for Hacienda Gutierrez
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very nice and efficient also
Carol G.Although the clerk was helpful, he said that Covid protocols prevented him from inspecting the truck and giving me an immediate receipt. He claimed that it would be at least 20-30 minutes before that would happen. I couldn't wait and agreed to an on-line receipt he promised within an hour. Did not get a receipt that day
Alan M.Friendly, Funny, and very helpful. Excellent Customer Service.
Bradley U.We reserved for the palm desert location, went in a few days before and were told they don't have car haulers, we were then sent to the Indio location and were told they had plenty but we had to be contacted the night before, no one ever called so we showed up in Indio, the day of our reservation, and were told they couldn't give us one and were referred to thousand palms. We reserved 3 weeks early, seemed ridiculous they offer a location that doesn't provide the product you need and then don't call to confirm your reservation. The service at this location was great, after visiting 2 others
John G.This rental was supposed to be returned to this pickup location. However the guy running this location did not bother to tell me he closes early on Fridays. AND, my rental confirmation stated I had this trailer until 8:15PM. This location is fenced and gated with NO WHERE to drop off a trailer at night. At 6:30 PM, it took 30 minutes of waiting to get Uhaul customer service to answer the phone/chat. It took near an hour for Katrina to get permission from the 'Traffic' department to allow me to drop the trailer at a center several miles away. Not only is this pickup location at fault for making this such a horrific rental, but UHaul itself and your idiotic rules about being able to drop off a trailer at another location is COMPLETELY UNACCEPTABLE!!! Katrina did a fantastic job as she was bound by your ridiculous rules. I will think twice next time about renting a local trailer from uhaul. There ARE other places!
Jeffrey R.Completely different experience per very friendly courteous and respectful
CURT B.The whole online reservation process is poorly done. My reservation was changed 2 days before I went to get a trailer. I had to drive 60 miles out of my way to pickup a trail larger than I reserved which caused me to have to change my lodging due to no room for the trailer. The cost me several hundred dollars in lodging fees. This has nothing to do with the pickup persons or drop off this is on the corporate dispatch center.
JEFFREY B.ALFONSO WAS AMAZING..GREAT CUSTOMER SERVICE. TRUCK WAS READY IN 5 MINUTES AFTER PAYMENT. WOULD RECOMMEND HIM TO ALL.
Jeanne G.The man who assisted me was very pleasant and the check out was quick and easy. The truck was not clean and I needed to have a tire replaced after loading before traveling to my destination.
Terri B.Windshield was a bit dirty, everything else was good , check out , check in
HAMID Z.Have more equipment near my location so I don't have to travel to different cities.
Ray M.We got there and 5 minutes later we were driving away in the rental. Brought the van back and we were on our way home within 2 minutes. Great experience.
James R.My original pickup was supposed to be at 36957 Cook Street, Suite 101, Palm Desert Calif. Those idiots had no truck and could not be contacted by phone and the clerks at the store had no clue as what to do. This cost me an hour of my day. I deserve to be compensated for my time and effort. If it was me, I would terminate their franchise because I blame UHaul for this.
Darwin H.We arrived a few minutes after closing. The attendant took the truck and promised to complete the transaction the next. day. He followed through as promised.
Alan M.No complaints. The check out and in process was easy and the gentleman we dealt with was very nice. I would use this location again and definitely recommend it.
Ann C.No improvements needed!
Murzi K.Took me in on a day he was supposed to be closed!
Tom S.Excellent service. Clean Vehicle. Speedy process and return. Thanks so much!
Jason M.We pulled up a gentleman came out and checked us in. Process took less than a minute wow!!
MICHAEL M.Had some major issues with my reservation, and I was switched to this location from the location I reserved at. I did not get the size truck that I reserved, but this was not the fault of this location. My day did not go well as I was transporting over 100 miles and the truck I received could not fit everything...I did communicate with corporate, and they took care of me...1st unpleasant interaction I have had with uhaul, but so glad to know that this company is still the great company that I have come to know, and even though they have no control over all employee's or situations, the company itself stands by it's customers...Thank you U-haul for being the great company I know you are.
Richard P.The corporate decision to charge $0.89 per mile is highway robbery.
Walter L.First went to cathedral city (Ramon) and they tried to over charge me by double the cost. When I showed them the true price on-line. I was told they wouldn't rent to me.I feel I was discriminated against as a women because the MAN before me was unhappy and actually yelling at them and they did not ask HIM to leave, they made him happy. Shame on them! Thank god for this location. He was helpful, friendly, and texted me when the trailer was ready. Got a huge trailer for the same price Cathedral City tried to charge me for the smallest one. In the future I will ONLY rent from Hacienda Gutierrez
Nadia L.The guy was super helpful and capable. No wasted time.
TIMOTHY B.Quick and easy and helpful and polite. We would use them again, if we need their services in the future
CAROL H.Disaster picking it up, headlights didn't shine further than 10 feet, and they only shined to the sides. I kept waiting to run over someone because I wouldn't be able to see them coming. No manager to provide a credit just a big screw you!
Garth S.The place where we eventually got the truck was fine--but 50 miles from where i reserved the truck on June 27. On June 29 uhaul moved my location to 45 miles away--when i called to complain they said i had rented a long haul truck so they switched locations (mind you I made reservation on the phone with a uhaul agent). They said they would grant my original reservation if i promised to return by the next day, i agreed (i had only reserved for 8 hours). Received a new confirmation of reservation for original location. Arrived on the 30th to pick up truck and the employee at ALIEN OUTPOST PRINTING. in Landers, CA (very close to my house and where i needed to use truck)--said she rented it to someone else. After getting her computer to work said "oh I didn't look to see if it was reserved first." after finding our reservation in the computer. The only available truck was 50 miles away, not available one way--so a total of 100 miles round trip. Not to mention the time. I was given a $50 credit. But am seriously let down. I wasted 2 hours; $50 in gas and paid for an additional 100 miles to use your truck. Never again. That said, the place where we finally got the truck, Hacienda Guiterrez was extremely helpful and professional. You asked...
Michel C.Great service. The manager, Carlos is very good and helpful.
GLENN L.Nothing. I always have great service here.
Richard H.Adolfo took great care of us. Very efficient and friendly. Highly recommend.
ROBERT W.The U Haul rental was fine. However, I was annoyed that the same trailer I rented in Durango for $97 was $250 in California. This was not the owners fault, but seems to be a company flaw.
Mary N.Uhaul Customer service was incorrect. This location does NOT have a 24/7 pickup. Uhaul made my reservation at this location after the regular business hours. LUCKILY the person that worked at that location was amazing and stayed late to wait for me. Uhaul needs to get their information correct. It almost cost me a LOT of money if I didn't get the truck that day.
Jeanette M.Loved everything
Kelly W.Very friendly and polite. Great service.
Philip N.Don't know what else they could do! The Customer Service was outstanding! The Trailer was waiting at the front of the yard, when I pulled in. Within 30 seconds of pulling back into their lot to return the Trailer, the Attendant was already unhooking the Trailer. This is the third time I have been to this facility, and the Service has been outstanding every time!
Timothy S.Great location and great customer service!! Thank you for your help!!
Guillermo D.Warm n professional attitude.
Victor Allen N.Easy in, easy out. Good service.
Paul H.Office is a shambles but staff is awesome. Would not take a lot of effort to make it a bit more presentable and customer friendly.
Daniel B.Closed at 2 pm on Saturday, charged me 20 dollars for after hours drop off, very upset with u haul
MARK D.Adolfo always gives us the best service. Great place to rent trucks!
linda R.Comment For UHAUL: Show hours BOLDLY during online booking process. This location was convenient, the staff helpful and nice, but 9-4 hours are kind of short for any kind of apt moving. Would have selected a different location or might have been ok if after hour drop policy was posted/offered and easy. As it was I was signed up to check in and check out using phone app so it shouldn't have mattered, but this location is not actually set up for using phone app - again, not their fault, it's UHAUL online's job to make sure critical details like how and timing are clear and accurate during booking process so customers with a limited schedule can rely on the reservation.
Michael S.I spent 15-25 mins on each phone call to change and then to reserve another truck that differently needs to change absolutely a waste of my time. Your new system is very unfriendly to your staff need to review it again and get it right on your time and not mine. You think!!!!
STEVE F.Adolpho was awesome and attentive. I'd go out of my way to do business with him again.
Richard K.Super helpful! We had an excellent experience.
Kris P.