Customer Reviews for Hacienda Gutierrez
(U-Haul Neighborhood Dealer)

281 comentarios

72806 Ramon Rd   Thousand Palms, CA 92276

(760) 343-1851

Horario

  • Mon–Wed
    9 a. m. - 4 p. m.
  • Jueves
    Cerrado
  • Viernes
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(760) 343-1851

72806 Ramon Rd
Thousand Palms, CA 92276

Servicios en esta ubicación:

Horario

  • Mon–Wed
    9 a. m. - 4 p. m.
  • Jueves
    Cerrado
  • Viernes
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Just Great!

Ramon R. 
Clasificación:
5.0

I have known Adolfo and his father for 14 years. I would not do business anywhere else, since these guys are the best.

pat M. 
Clasificación:
5.0

Adolpho was excellent. Pleasant, knowledgeable, courteous. I would rent again from U haul in a minute. Excellent service.

Terence M. 
Clasificación:
5.0

No action need be taken. This location and its personnel were outstanding.

Howard K. 
Clasificación:
4.0

Employee came right out to greet me and help.

Jeff F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
5.0

Good place. Easy in, easy out. Well recommended

Kenneth H. 
Clasificación:
5.0

Great service and a nice guy took care of us.

Roy B. 
Clasificación:
5.0

Truck was waiting for me and ready to go. Awesome experience

Steve M. 
Clasificación:
3.0

The attendant checked me in when I returned the vehicle. He said I would receive a $20 credit for having extra gas in the tank. I did not receive the $20 credit when UHaul sent me the receipt. I was billed an extra $7.54 for extra mileage which was supposed to be deducted from my $20 credit. It wasn't. When I asked the attendant for written confirmation, he said he can't do that but you would send a receipt. You did send the receipt without giving me the $20 credit. I don't like your system of renting and returning rentals. It has changed from the way it used to be.

wim T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
3.0

They charged me for 2 gallon of gas, and I returned it the same level when I received the truck, and I have a picture to prove it

Mazin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Kyle T. 
Clasificación:
5.0

Thank you!!

JIM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gale C. 
Clasificación:
1.0

I was charge 2 gallons of gas when I definately made sure to always fill well above what was used. I have used UHaul for many many years and was disapointed that I was charged for fuel I should not have been charged for.

Sara M. 
Clasificación:
5.0

Put uhaul sign so people know to pull in.

LORI G. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHERYL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

Nothing everything was Excellent. Thank you!

STORM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy M. 
Clasificación:
5.0

Best experience I have had with a U-Haul location, will most definitely rent from them again.

james Z. 
Clasificación:
2.0

We scheduled three weeks ahead for intent to rent a trailer. Then, two days before intended pick up the regional office called to delay our date by five days. We had to change our hotel reservations and trip itenerary,

Jerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

deni M. 
Clasificación:
3.0

He didn't have blankets and he said he would take them off my order and never did I called 3 times

Deborah K. 
Clasificación:
5.0

Super easy, the representative was quick to check me out AND when I returned. Would not hesitate to recommend this location.

Colin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carson K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
1.0

The straps came loose on the vehicle that was being towed came off traier and screwed up my car

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khadine L. 
Clasificación:
5.0

Very quick process, truck was extremely easy to pull in and out of the lot! Owner was very friendly as well.

Frank B. 
Clasificación:
5.0

that the door in the back has a security padlock

Jesus C. 
Clasificación:
5.0

Great job!

Bart R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABEL A. 
Clasificación:
5.0

Nada

STEVE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
5.0

Quick, helpful and friendly service. Can't ask for anything else. Great place to do business.

Edwin V. 
Clasificación:
3.0

Truck outside should be clean . Return arrangements, outside office hours, are dependent on the 1-800 number answering their phones and not a recorded message that you are busy helping other families, wait time could be 50 mins! The call back facility does not expedite the key drop! Especially when you don't know how long it will be. This system needs major overhaul or HIRE MORE OPERATORS!!! I rent with U haul because the vehicles are excellent and well priced. Your admin. sucks!!!!

Peter F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S. 
Clasificación:
4.0

All ok

Harvey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

Everything was fine

Mr J. 
Clasificación:
5.0

Easy pick-up; easy drop-off; and the guy was very nice!

Douglas S. 
Clasificación:
2.0

I was to pickup the truck at 7:30. No warning, and no truck at 7:30. Screwed up my whole day and others helping me too. Wrong.

Larry M. 
Clasificación:
5.0

Very nice and efficient also

Carol G. 
Clasificación:
3.0

Although the clerk was helpful, he said that Covid protocols prevented him from inspecting the truck and giving me an immediate receipt. He claimed that it would be at least 20-30 minutes before that would happen. I couldn't wait and agreed to an on-line receipt he promised within an hour. Did not get a receipt that day

Alan M. 
Clasificación:
5.0

Friendly, Funny, and very helpful. Excellent Customer Service.

Bradley U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Candace N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

OSCAR C. 
Clasificación:
4.0

We reserved for the palm desert location, went in a few days before and were told they don't have car haulers, we were then sent to the Indio location and were told they had plenty but we had to be contacted the night before, no one ever called so we showed up in Indio, the day of our reservation, and were told they couldn't give us one and were referred to thousand palms. We reserved 3 weeks early, seemed ridiculous they offer a location that doesn't provide the product you need and then don't call to confirm your reservation. The service at this location was great, after visiting 2 others

John G. 
Clasificación:
1.0

This rental was supposed to be returned to this pickup location. However the guy running this location did not bother to tell me he closes early on Fridays. AND, my rental confirmation stated I had this trailer until 8:15PM. This location is fenced and gated with NO WHERE to drop off a trailer at night. At 6:30 PM, it took 30 minutes of waiting to get Uhaul customer service to answer the phone/chat. It took near an hour for Katrina to get permission from the 'Traffic' department to allow me to drop the trailer at a center several miles away. Not only is this pickup location at fault for making this such a horrific rental, but UHaul itself and your idiotic rules about being able to drop off a trailer at another location is COMPLETELY UNACCEPTABLE!!! Katrina did a fantastic job as she was bound by your ridiculous rules. I will think twice next time about renting a local trailer from uhaul. There ARE other places!

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank C. 
Clasificación:
5.0

Completely different experience per very friendly courteous and respectful

CURT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christova R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERYN W. 
Clasificación:
5.0

The whole online reservation process is poorly done. My reservation was changed 2 days before I went to get a trailer. I had to drive 60 miles out of my way to pickup a trail larger than I reserved which caused me to have to change my lodging due to no room for the trailer. The cost me several hundred dollars in lodging fees. This has nothing to do with the pickup persons or drop off this is on the corporate dispatch center.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abuzaid M. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve T. 
Clasificación:
5.0

ALFONSO WAS AMAZING..GREAT CUSTOMER SERVICE. TRUCK WAS READY IN 5 MINUTES AFTER PAYMENT. WOULD RECOMMEND HIM TO ALL.

Jeanne G. 
Clasificación:
4.0

The man who assisted me was very pleasant and the check out was quick and easy. The truck was not clean and I needed to have a tire replaced after loading before traveling to my destination.

Terri B. 
Clasificación:
5.0

Windshield was a bit dirty, everything else was good , check out , check in

HAMID Z. 
Clasificación:
5.0

Have more equipment near my location so I don't have to travel to different cities.

Ray M. 
Clasificación:
3.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ghermayn B. 
Clasificación:
5.0

We got there and 5 minutes later we were driving away in the rental. Brought the van back and we were on our way home within 2 minutes. Great experience.

James R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha A. 
Clasificación:
5.0

My original pickup was supposed to be at 36957 Cook Street, Suite 101, Palm Desert Calif. Those idiots had no truck and could not be contacted by phone and the clerks at the store had no clue as what to do. This cost me an hour of my day. I deserve to be compensated for my time and effort. If it was me, I would terminate their franchise because I blame UHaul for this.

Darwin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

We arrived a few minutes after closing. The attendant took the truck and promised to complete the transaction the next. day. He followed through as promised.

Alan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martin K. 
Clasificación:
5.0

No complaints. The check out and in process was easy and the gentleman we dealt with was very nice. I would use this location again and definitely recommend it.

Ann C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan S. 
Clasificación:
5.0

No improvements needed!

Murzi K. 
Clasificación:
4.0

Took me in on a day he was supposed to be closed!

Tom S. 
Clasificación:
5.0

Excellent service. Clean Vehicle. Speedy process and return. Thanks so much!

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLORIA H. 
Clasificación:
5.0

We pulled up a gentleman came out and checked us in. Process took less than a minute wow!!

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicolee K. 
Clasificación:
3.0

Had some major issues with my reservation, and I was switched to this location from the location I reserved at. I did not get the size truck that I reserved, but this was not the fault of this location. My day did not go well as I was transporting over 100 miles and the truck I received could not fit everything...I did communicate with corporate, and they took care of me...1st unpleasant interaction I have had with uhaul, but so glad to know that this company is still the great company that I have come to know, and even though they have no control over all employee's or situations, the company itself stands by it's customers...Thank you U-haul for being the great company I know you are.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma M. 
Clasificación:
5.0

The corporate decision to charge $0.89 per mile is highway robbery.

Walter L. 
No se han enviado comentarios para esta ubicación.

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