Customer Reviews for Hacienda Gutierrez
(Distribuidor de U-Haul del vecindario)

211 comentarios

72806 Ramon Rd   Thousand Palms, CA 92276

(760) 343-1851

Horarios de la ubicación

  • Lun. - mié.: 9 a. m. - 4 p. m.
  • Jue.: cerrado
  • Vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(760) 343-1851

72806 Ramon Rd
Thousand Palms, CA 92276

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mié.: 9 a. m. - 4 p. m.
  • Jue.: cerrado
  • Vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Abuzaid M. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve T. 
Clasificación:
5.0

ALFONSO WAS AMAZING..GREAT CUSTOMER SERVICE. TRUCK WAS READY IN 5 MINUTES AFTER PAYMENT. WOULD RECOMMEND HIM TO ALL.

Jeanne G. 
Clasificación:
4.0

The man who assisted me was very pleasant and the check out was quick and easy. The truck was not clean and I needed to have a tire replaced after loading before traveling to my destination.

Terri B. 
Clasificación:
5.0

Windshield was a bit dirty, everything else was good , check out , check in

HAMID Z. 
Clasificación:
5.0

Have more equipment near my location so I don't have to travel to different cities.

Ray M. 
Clasificación:
3.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ghermayn B. 
Clasificación:
5.0

We got there and 5 minutes later we were driving away in the rental. Brought the van back and we were on our way home within 2 minutes. Great experience.

James R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha A. 
Clasificación:
5.0

My original pickup was supposed to be at 36957 Cook Street, Suite 101, Palm Desert Calif. Those idiots had no truck and could not be contacted by phone and the clerks at the store had no clue as what to do. This cost me an hour of my day. I deserve to be compensated for my time and effort. If it was me, I would terminate their franchise because I blame UHaul for this.

Darwin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

We arrived a few minutes after closing. The attendant took the truck and promised to complete the transaction the next. day. He followed through as promised.

Alan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martin K. 
Clasificación:
5.0

No complaints. The check out and in process was easy and the gentleman we dealt with was very nice. I would use this location again and definitely recommend it.

Ann C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan S. 
Clasificación:
5.0

No improvements needed!

Murzi K. 
Clasificación:
4.0

Took me in on a day he was supposed to be closed!

Tom S. 
Clasificación:
5.0

Excellent service. Clean Vehicle. Speedy process and return. Thanks so much!

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLORIA H. 
Clasificación:
5.0

We pulled up a gentleman came out and checked us in. Process took less than a minute wow!!

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicolee K. 
Clasificación:
3.0

Had some major issues with my reservation, and I was switched to this location from the location I reserved at. I did not get the size truck that I reserved, but this was not the fault of this location. My day did not go well as I was transporting over 100 miles and the truck I received could not fit everything...I did communicate with corporate, and they took care of me...1st unpleasant interaction I have had with uhaul, but so glad to know that this company is still the great company that I have come to know, and even though they have no control over all employee's or situations, the company itself stands by it's customers...Thank you U-haul for being the great company I know you are.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma M. 
Clasificación:
5.0

The corporate decision to charge $0.89 per mile is highway robbery.

Walter L. 
Clasificación:
5.0

First went to cathedral city (Ramon) and they tried to over charge me by double the cost. When I showed them the true price on-line. I was told they wouldn't rent to me.I feel I was discriminated against as a women because the MAN before me was unhappy and actually yelling at them and they did not ask HIM to leave, they made him happy. Shame on them! Thank god for this location. He was helpful, friendly, and texted me when the trailer was ready. Got a huge trailer for the same price Cathedral City tried to charge me for the smallest one. In the future I will ONLY rent from Hacienda Gutierrez

Nadia L. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma G. 
Clasificación:
5.0

The guy was super helpful and capable. No wasted time.

TIMOTHY B. 
Clasificación:
5.0

Quick and easy and helpful and polite. We would use them again, if we need their services in the future

CAROL H. 
Clasificación:
1.0

Disaster picking it up, headlights didn't shine further than 10 feet, and they only shined to the sides. I kept waiting to run over someone because I wouldn't be able to see them coming. No manager to provide a credit just a big screw you!

Garth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

The place where we eventually got the truck was fine--but 50 miles from where i reserved the truck on June 27. On June 29 uhaul moved my location to 45 miles away--when i called to complain they said i had rented a long haul truck so they switched locations (mind you I made reservation on the phone with a uhaul agent). They said they would grant my original reservation if i promised to return by the next day, i agreed (i had only reserved for 8 hours). Received a new confirmation of reservation for original location. Arrived on the 30th to pick up truck and the employee at ALIEN OUTPOST PRINTING. in Landers, CA (very close to my house and where i needed to use truck)--said she rented it to someone else. After getting her computer to work said "oh I didn't look to see if it was reserved first." after finding our reservation in the computer. The only available truck was 50 miles away, not available one way--so a total of 100 miles round trip. Not to mention the time. I was given a $50 credit. But am seriously let down. I wasted 2 hours; $50 in gas and paid for an additional 100 miles to use your truck. Never again. That said, the place where we finally got the truck, Hacienda Guiterrez was extremely helpful and professional. You asked...

Michel C. 
Clasificación:
5.0

Great service. The manager, Carlos is very good and helpful.

GLENN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Nothing. I always have great service here.

Richard H. 
Clasificación:
4.0

Adolfo took great care of us. Very efficient and friendly. Highly recommend.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rubi R. 
Clasificación:
5.0

The U Haul rental was fine. However, I was annoyed that the same trailer I rented in Durango for $97 was $250 in California. This was not the owners fault, but seems to be a company flaw.

Mary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth R. 
Clasificación:
5.0

Uhaul Customer service was incorrect. This location does NOT have a 24/7 pickup. Uhaul made my reservation at this location after the regular business hours. LUCKILY the person that worked at that location was amazing and stayed late to wait for me. Uhaul needs to get their information correct. It almost cost me a LOT of money if I didn't get the truck that day.

Jeanette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

Loved everything

Kelly W. 
Clasificación:
5.0

Very friendly and polite. Great service.

Philip N. 
Clasificación:
5.0

Don't know what else they could do! The Customer Service was outstanding! The Trailer was waiting at the front of the yard, when I pulled in. Within 30 seconds of pulling back into their lot to return the Trailer, the Attendant was already unhooking the Trailer. This is the third time I have been to this facility, and the Service has been outstanding every time!

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank J. 
Clasificación:
5.0

Great location and great customer service!! Thank you for your help!!

Guillermo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celso C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

Warm n professional attitude.

Victor Allen N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darlene C. 
Clasificación:
5.0

Easy in, easy out. Good service.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

connie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

joy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
4.0

El cliente no dejó un comentario.

billy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian O. 
Clasificación:
3.0

Office is a shambles but staff is awesome. Would not take a lot of effort to make it a bit more presentable and customer friendly.

Daniel B. 
Clasificación:
2.0

Closed at 2 pm on Saturday, charged me 20 dollars for after hours drop off, very upset with u haul

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

Adolfo always gives us the best service. Great place to rent trucks!

linda R. 
Clasificación:
4.0

Comment For UHAUL: Show hours BOLDLY during online booking process. This location was convenient, the staff helpful and nice, but 9-4 hours are kind of short for any kind of apt moving. Would have selected a different location or might have been ok if after hour drop policy was posted/offered and easy. As it was I was signed up to check in and check out using phone app so it shouldn't have mattered, but this location is not actually set up for using phone app - again, not their fault, it's UHAUL online's job to make sure critical details like how and timing are clear and accurate during booking process so customers with a limited schedule can rely on the reservation.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorinda M. 
Clasificación:
5.0

I spent 15-25 mins on each phone call to change and then to reserve another truck that differently needs to change absolutely a waste of my time. Your new system is very unfriendly to your staff need to review it again and get it right on your time and not mine. You think!!!!

STEVE F. 
Clasificación:
5.0

Adolpho was awesome and attentive. I'd go out of my way to do business with him again.

Richard K. 
Clasificación:
5.0

Super helpful! We had an excellent experience.

Kris P. 
Clasificación:
4.0

This is one of the rare occasions where the rental was what I actually rented. As you can tell from my history in my account I've had terrible experiences with Uhaul starting with trying to get a hitch installed. Then sending me all the way across town to find a trailer that wouldn't work and was not what I rented.

Earl N. 
Clasificación:
5.0

Very Customer Oriented. Quick Pick Up & Return. I Wish All My U - Haul Experiences Were Of This Quality. This Location Is Very Accessible & The Flow Of This Location Is Not Congested Providing A Very Positive Customer Experience & Service!!!

Warren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen W. 
Clasificación:
5.0

The young man that was working had a great attitude and made the experience great

Clinton H. 
Clasificación:
4.0

El cliente no dejó un comentario.

mathu Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah T. 
Clasificación:
5.0

Always a first rate experience!!

Richard H. 
Clasificación:
5.0

Truck worked great.

Rob S. 
Clasificación:
2.0

My reservation was changed the day before and I was not notified of the change just the pickup location which was on the same road as my initial pickup. The staff was friendly but this location was a FEED store and smelled. The trailer was not swept out and it was dirty.

Summer P. 
Clasificación:
3.0

El cliente no dejó un comentario.

richard W. 
Clasificación:
3.0

El cliente no dejó un comentario.

David W. 
Clasificación:
3.0

I would recommend the location due to it's convenience. It has been many years since I rented a U haul truck. I used to be that they were clean and full of gas. This was not the case this time. There was only a quarter of a tank in the truck. Luckily I only needed to make on trip up Monterey Ave to my home and back down to a storage near the facility where rented the truck. It was quite not the experience I remember in the past. But times change, And I would do it again.

Rea R. 
Clasificación:
5.0

Good experience.

Daniel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryll S. 
No se han enviado comentarios para esta ubicación.

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