Best experience I have had with a U-Haul location, will most definitely rent from them again.james Z.
Customer Reviews for Hacienda Gutierrez
(Distribuidor de U-Haul del vecindario)
Thousand Palms, CA 92276
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mié.: 9 a. m. - 4 p. m.
- Jue.: cerrado
- Vie.: 9 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We scheduled three weeks ahead for intent to rent a trailer. Then, two days before intended pick up the regional office called to delay our date by five days. We had to change our hotel reservations and trip itenerary,Jerry K.
El cliente no dejó un comentario.Darrell A.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.deni M.
He didn't have blankets and he said he would take them off my order and never did I called 3 timesDeborah K.
Super easy, the representative was quick to check me out AND when I returned. Would not hesitate to recommend this location.Colin A.
El cliente no dejó un comentario.Carson K.
El cliente no dejó un comentario.Laura M.
The straps came loose on the vehicle that was being towed came off traier and screwed up my carDaniel T.
El cliente no dejó un comentario.Khadine L.
Very quick process, truck was extremely easy to pull in and out of the lot! Owner was very friendly as well.Frank B.
that the door in the back has a security padlockJesus C.
Great job!Bart R.
El cliente no dejó un comentario.ABEL A.
El cliente no dejó un comentario.ABEL A.
El cliente no dejó un comentario.ROBERT A.
Quick, helpful and friendly service. Can't ask for anything else. Great place to do business.Edwin V.
Truck outside should be clean . Return arrangements, outside office hours, are dependent on the 1-800 number answering their phones and not a recorded message that you are busy helping other families, wait time could be 50 mins! The call back facility does not expedite the key drop! Especially when you don't know how long it will be. This system needs major overhaul or HIRE MORE OPERATORS!!! I rent with U haul because the vehicles are excellent and well priced. Your admin. sucks!!!!Peter F.
El cliente no dejó un comentario.Janet S.
All okHarvey K.
El cliente no dejó un comentario.DANA F.
El cliente no dejó un comentario.JOHN K.
Everything was fineMr J.
Easy pick-up; easy drop-off; and the guy was very nice!Douglas S.
I was to pickup the truck at 7:30. No warning, and no truck at 7:30. Screwed up my whole day and others helping me too. Wrong.Larry M.
Very nice and efficient alsoCarol G.
Although the clerk was helpful, he said that Covid protocols prevented him from inspecting the truck and giving me an immediate receipt. He claimed that it would be at least 20-30 minutes before that would happen. I couldn't wait and agreed to an on-line receipt he promised within an hour. Did not get a receipt that dayAlan M.
Friendly, Funny, and very helpful. Excellent Customer Service.Bradley U.
El cliente no dejó un comentario.Candace N.
El cliente no dejó un comentario.Armando R.
El cliente no dejó un comentario.KEVIN C.
El cliente no dejó un comentario.OSCAR C.
We reserved for the palm desert location, went in a few days before and were told they don't have car haulers, we were then sent to the Indio location and were told they had plenty but we had to be contacted the night before, no one ever called so we showed up in Indio, the day of our reservation, and were told they couldn't give us one and were referred to thousand palms. We reserved 3 weeks early, seemed ridiculous they offer a location that doesn't provide the product you need and then don't call to confirm your reservation. The service at this location was great, after visiting 2 othersJohn G.
This rental was supposed to be returned to this pickup location. However the guy running this location did not bother to tell me he closes early on Fridays. AND, my rental confirmation stated I had this trailer until 8:15PM. This location is fenced and gated with NO WHERE to drop off a trailer at night. At 6:30 PM, it took 30 minutes of waiting to get Uhaul customer service to answer the phone/chat. It took near an hour for Katrina to get permission from the 'Traffic' department to allow me to drop the trailer at a center several miles away. Not only is this pickup location at fault for making this such a horrific rental, but UHaul itself and your idiotic rules about being able to drop off a trailer at another location is COMPLETELY UNACCEPTABLE!!! Katrina did a fantastic job as she was bound by your ridiculous rules. I will think twice next time about renting a local trailer from uhaul. There ARE other places!Jeffrey R.
El cliente no dejó un comentario.frank C.
Completely different experience per very friendly courteous and respectfulCURT B.
El cliente no dejó un comentario.Ann M.
El cliente no dejó un comentario.Jennifer D.
El cliente no dejó un comentario.Christova R.
El cliente no dejó un comentario.KATHERYN W.
The whole online reservation process is poorly done. My reservation was changed 2 days before I went to get a trailer. I had to drive 60 miles out of my way to pickup a trail larger than I reserved which caused me to have to change my lodging due to no room for the trailer. The cost me several hundred dollars in lodging fees. This has nothing to do with the pickup persons or drop off this is on the corporate dispatch center.JEFFREY B.
El cliente no dejó un comentario.Abuzaid M.
El cliente no dejó un comentario.steve T.
ALFONSO WAS AMAZING..GREAT CUSTOMER SERVICE. TRUCK WAS READY IN 5 MINUTES AFTER PAYMENT. WOULD RECOMMEND HIM TO ALL.Jeanne G.
The man who assisted me was very pleasant and the check out was quick and easy. The truck was not clean and I needed to have a tire replaced after loading before traveling to my destination.Terri B.
Windshield was a bit dirty, everything else was good , check out , check inHAMID Z.
Have more equipment near my location so I don't have to travel to different cities.Ray M.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Demi G.
El cliente no dejó un comentario.Jay M.
El cliente no dejó un comentario.Ghermayn B.
We got there and 5 minutes later we were driving away in the rental. Brought the van back and we were on our way home within 2 minutes. Great experience.James R.
El cliente no dejó un comentario.Samantha A.
My original pickup was supposed to be at 36957 Cook Street, Suite 101, Palm Desert Calif. Those idiots had no truck and could not be contacted by phone and the clerks at the store had no clue as what to do. This cost me an hour of my day. I deserve to be compensated for my time and effort. If it was me, I would terminate their franchise because I blame UHaul for this.Darwin H.
El cliente no dejó un comentario.John B.
We arrived a few minutes after closing. The attendant took the truck and promised to complete the transaction the next. day. He followed through as promised.Alan M.
El cliente no dejó un comentario.Jonathan N.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Martin K.
No complaints. The check out and in process was easy and the gentleman we dealt with was very nice. I would use this location again and definitely recommend it.Ann C.
El cliente no dejó un comentario.Ethan S.
No improvements needed!Murzi K.
Took me in on a day he was supposed to be closed!Tom S.
Excellent service. Clean Vehicle. Speedy process and return. Thanks so much!Jason M.
El cliente no dejó un comentario.RICHARD E.
El cliente no dejó un comentario.GLORIA H.
We pulled up a gentleman came out and checked us in. Process took less than a minute wow!!MICHAEL M.
El cliente no dejó un comentario.nicolee K.
Had some major issues with my reservation, and I was switched to this location from the location I reserved at. I did not get the size truck that I reserved, but this was not the fault of this location. My day did not go well as I was transporting over 100 miles and the truck I received could not fit everything...I did communicate with corporate, and they took care of me...1st unpleasant interaction I have had with uhaul, but so glad to know that this company is still the great company that I have come to know, and even though they have no control over all employee's or situations, the company itself stands by it's customers...Thank you U-haul for being the great company I know you are.Richard P.
El cliente no dejó un comentario.norma M.
The corporate decision to charge $0.89 per mile is highway robbery.Walter L.
First went to cathedral city (Ramon) and they tried to over charge me by double the cost. When I showed them the true price on-line. I was told they wouldn't rent to me.I feel I was discriminated against as a women because the MAN before me was unhappy and actually yelling at them and they did not ask HIM to leave, they made him happy. Shame on them! Thank god for this location. He was helpful, friendly, and texted me when the trailer was ready. Got a huge trailer for the same price Cathedral City tried to charge me for the smallest one. In the future I will ONLY rent from Hacienda GutierrezNadia L.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Emma G.
The guy was super helpful and capable. No wasted time.TIMOTHY B.
Quick and easy and helpful and polite. We would use them again, if we need their services in the futureCAROL H.
Disaster picking it up, headlights didn't shine further than 10 feet, and they only shined to the sides. I kept waiting to run over someone because I wouldn't be able to see them coming. No manager to provide a credit just a big screw you!Garth S.
El cliente no dejó un comentario.Robert L.
The place where we eventually got the truck was fine--but 50 miles from where i reserved the truck on June 27. On June 29 uhaul moved my location to 45 miles away--when i called to complain they said i had rented a long haul truck so they switched locations (mind you I made reservation on the phone with a uhaul agent). They said they would grant my original reservation if i promised to return by the next day, i agreed (i had only reserved for 8 hours). Received a new confirmation of reservation for original location. Arrived on the 30th to pick up truck and the employee at ALIEN OUTPOST PRINTING. in Landers, CA (very close to my house and where i needed to use truck)--said she rented it to someone else. After getting her computer to work said "oh I didn't look to see if it was reserved first." after finding our reservation in the computer. The only available truck was 50 miles away, not available one way--so a total of 100 miles round trip. Not to mention the time. I was given a $50 credit. But am seriously let down. I wasted 2 hours; $50 in gas and paid for an additional 100 miles to use your truck. Never again. That said, the place where we finally got the truck, Hacienda Guiterrez was extremely helpful and professional. You asked...Michel C.
Great service. The manager, Carlos is very good and helpful.GLENN L.
El cliente no dejó un comentario.Jamie W.
El cliente no dejó un comentario.John R.
Nothing. I always have great service here.Richard H.
Adolfo took great care of us. Very efficient and friendly. Highly recommend.ROBERT W.
El cliente no dejó un comentario.Rubi R.
The U Haul rental was fine. However, I was annoyed that the same trailer I rented in Durango for $97 was $250 in California. This was not the owners fault, but seems to be a company flaw.Mary N.
El cliente no dejó un comentario.Sunnie M.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Beth R.
Uhaul Customer service was incorrect. This location does NOT have a 24/7 pickup. Uhaul made my reservation at this location after the regular business hours. LUCKILY the person that worked at that location was amazing and stayed late to wait for me. Uhaul needs to get their information correct. It almost cost me a LOT of money if I didn't get the truck that day.Jeanette M.
El cliente no dejó un comentario.Catherine D.
El cliente no dejó un comentario.Tom S.
Loved everythingKelly W.
Very friendly and polite. Great service.Philip N.
Don't know what else they could do! The Customer Service was outstanding! The Trailer was waiting at the front of the yard, when I pulled in. Within 30 seconds of pulling back into their lot to return the Trailer, the Attendant was already unhooking the Trailer. This is the third time I have been to this facility, and the Service has been outstanding every time!Timothy S.
El cliente no dejó un comentario.Frank J.
Great location and great customer service!! Thank you for your help!!Guillermo D.
El cliente no dejó un comentario.Jeffery K.