Customer Reviews for HLS Jordan Lane LLC
(U-Haul Neighborhood Dealer)

21 reviews

1401 Jordan Ln NW   Huntsville, AL 35816

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

1401 Jordan Ln NW
Huntsville, AL 35816

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The small store smelled awful from cigarette smoke. The man in the store was not helpful at all and very impatient with me. He could not answer any of my questions about the rental. He did not want to show me the truck or anything about it. I was directed to this store by Uhaul to pick up the truck. The reviews of this store were very poor, 1 of 5 stars. I recommend personel changes or training for the employee to improve customer service. I also recommend Uhaul not steer customers to stores with poor customer ratings.

Philip Tygielski 
Rating:
1.0

The person who served me in Huntsville alabama was rude and did not treat me well. he was upset and uncomfortable

jousha romero 
Rating:
1.0

Nothing

Stephone Cosby 
Rating:
5.0

Customer did not leave a comment.

Candiss Earl 
Rating:
5.0

Customer did not leave a comment.

DAVID CLAXTON 
Rating:
5.0

Very friendly and helpful personnel.

Ricardo Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Reed Irwin 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Jenkins 
Rating:
5.0

Customer did not leave a comment.

Ryan Orlinski 
Rating:
5.0

Spell out the name of the establishment for easier identification

Anthony Lacen 
Rating:
5.0

Customer did not leave a comment.

Melinda Anderson 
Rating:
1.0

STOP telling LIES, & misleading the Customers. Having them run ALL over town too drop off Truck & Car trailer.

Maryln Alexander 
Rating:
4.0

Customer did not leave a comment.

Steven West 
Rating:
5.0

Customer did not leave a comment.

Markus Ramsey 
Rating:
5.0

Great service at this location.

Chris Parker 
Rating:
5.0

Customer did not leave a comment.

Joseph Parker 
Rating:
4.0

The only thing that comes to mind is to remind customers that when they return trailers and or U-Haul trucks that they park them in reasonably good locations in order to maintain ease of access for the next customer... Thank you so much for helping us.

david stone 
Rating:
5.0

Customer did not leave a comment.

Quentin Liong 
Rating:
1.0

Have equipment. Know how to use equipment and utilize data entry system. I waited 2 hours before all issues were resolved. 1401 Jordan Lane Huntsville Al. business locatuon sholud be closed down.

Michael Lamb 
Rating:
5.0

Customer did not leave a comment.

herman castleberry 
Rating:
3.0

The location is fine, but the overall experience--as usuall--left something to be desired. Pre=paid for truck and equipment (furniture dolly). My pickup location and pickup time were changed (no surprise there), because it's easier for UHaul to move customers around than to move equipment around, I guess. The app was slow and had glitches. And the furniture dolly was not inside the truck when I picked it up. When I called the location, she told me that they never have furniture dollies. I have attempted--unsuccessfully--to rent trucks with furniture dollies at least three times previously, and NOT ONCE has this piece of equipment actually been available. Why do you bother offering this, if none of your locations will ever have it available? And, of course, since I pre-paid, I'm just out ten bucks, since no one at UHaul ever answers the "customer service" line anyway, at least not unless your customer is willing to wait on hold for thirty minutes.

John Frye 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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