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Kim R
Customer Reviews for Hi Tech Living
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They tried to charge me more money.
Sylvia BGreat service and provide help with guiding us in getting trailer turned in at the drop off which was closed. Thanks
NEAL HMaybe have someone there on-site and not charge folks extra when they was there on time
Jonathan Pmake sure the Gas where you say it’s at cause my gas was not on a half of tank but i made sure I put it back on a half though.
ANGELA DI took pictures of the miles and gas tank to show the lady behind the counter she said all was good I used it for 2 hours and brought it back and was fine with the rental but she told me it looked good and after they checked it in 24 hours later I get hit with a 20$ fee for gas I drove it 20 miles at best it should have been 1 gallon of gas but she said it was good and I got hit with 4 gallons I will rent from Penske from here on out
theodore dThis doing business via text does not work. Location was not where it was supposed to be & no instructions or signs or visible contact; just a few trailers in an empty hi grass plot. No entrance, exit or U Haul signs.
F Dcruise control usb input
tim mThe service was perfect. I can’t think of anything else more than that representative could do. He was very friendly and helpful.!
Debbie FEngine service light was on needs attention
Richard KYes but I won’t rent from uhaul again after you went ahead and charged me 8 days late when I returned a day early someone should lose there job at uhaul your independent retailer are awesome but the uhaul employees are lazy and someone should be fired and arrested for stealing 241 dollars from me such a sad company uhaul
Wesley BThank you for allowing us to use this U-Haul for moving. It made our move so much easier and faster
christie bThe Customer Service was pretty horrible. The attendant at the location did not have good service skills. If I had the time to go somewhere else, I would have. I was overcharged by $30.00 dollars above the Uhaul online price.
Myron GIt is very close to the street where I had to two my car. I did not know how to put the straps. I asked for help the guy there and said that it was not his job. If I wanted, I could return it, he said. In the other uhaul places, they even tell me quickly how to use the equipment. I did not get that in this location. The lady that helped me with the paperwork was very helpful on that part though.
David PTruck had candy wrappers and drink cans in the cab. There were also chips all in the floor board.
Jessica SKnowledgeable and courteous staff! Best place in Southwest Georgia to rent a U-Haul.
yvonne cAll went smooth no problems at all..
WILLIS MThe truck is older and has a lot of damage to both sides. The steering wheel is horrible. Tires have very little tread left.
Timothy WN/A
CATHERINE CJust put a sign out where you all are located to rent or buy anything from you all that’s it but other wise you all were very helpful and I really do appreciate you all
KATHIE Mnothing
lawrence lThe individual that assisted me was very pleasant to work with. Ease of return was what made the experience great.
MARYLYN HSmooth transaction at this location. Great customer service!
DENNIS AMy first experience with u-haul was nothing less than good. From customer service to the truck, very clean and was the right size for what needed
LORA FVery friendly
Vernisha CI got printed instructions on returning the trailer after hours. However, I had difficulty log into my account, message that password was incorrect and didn’t receive the security code. Tried calling 1-800 got disconnected after several minutes, 2nd call 20 minutes later still on hold, I figured out that using the text message link made this easy. Should also tell customers that you need to be at the site when checking in for location and photo.
PAMELA CThe inside of the truck was filthy!!!
Thomas MThe people at Hi Tech were very courteous and friendly. No problems checking out or checking back in.
COLLINS CExcellent service.
Larry WGreat service
george pMake sure they get checked out and serviced . The one I rented was unsafe and not acceptable . Almost all the rubber was off the windshield wipes and it was pouring rain and I couldn’t see it all . The tires are so bad and bounce all over the road . The Cargo box was so slick I fell twice while loading . The cab smelled like some one has been in it for a week not taking a shower or wearing Deodorant ... I was told the fuel had to be returned on 1/2 tank and when I got in the truck the fuel level was in between a quarter tank and half full that is very unfair that I had to pay for fuel I didn’t use . Worst U-Haul experience I ever had
James EQuick return.
ROBERT JNone
Cynthia CUhaul the best
CARLOS MThis is the second time I have rented from this location. Very impressed with the service.
Stephen BOur pickup experience was a disaster. It wasn't this particular location that caused all the problems but we did not like not having a person to deal with. It took a lot of time out of an already frustrating process to take pictures of the scrapes on the side of the Uhaul and the dirt in the cab floor but we felt that we had to so that we wouldn't be charged for any of it when we returned it. We reserved our Uhaul by calling the 800 number and were set up to do the self pickup at another location in Albany, GA. When we arrived, the self pick up did not work. It kept telling me our Uhaul was set up for delivery. An employee of the business pulled up and we explained that we were there to pick up the Uhaul. He called the owner and she was not even aware that the truck was rented so there was no key left in the lock box and she was 45 miles away. When we called the 800 number back to see what we could do, we were given only 1 option and that was to drive 30 miles to Camilla, GA to pick up another one which was larger than what we needed. There were people waiting for us at the home and we practically begged for another option closer to Albany or for delivery of the Uhaul and were told that what we were being offered was a great deal ($50 off and not charging us for the mileage from Camilla) and that we should take it. At that point, we felt like we had no other choice. We called the 800 number a second time to clear up some questions about the charges because we had already paid for the Uhaul in Albany before we found out that the key had not been left. The second person we talked to was wonderful. She bent over backwards to make sure that we were pleased and that everything was set up as it should be for the pick up in Camilla.
James DI had problems with my vehicle that led to returning the Uhaul trailer 2 hours late. I contend there should have been no additional charges, yet I was charged over $28.00 for being 2 hours late! Penny wise and pound foolish!
Karl PThe guy who initially started the rental, Phil, was very help. when we went back to actually pick up the rental, present debit card & ID, the guy that was there acted as if we were bothering him. things he should have explained to us were things I had to down right ask him. He wasnt being very professional.
shaun jThe truck we wanted was not in stock and the mileage was too high
CAROLYN JThe location did not have all the confirmed equipment and showed little interest in helping to complete the order. The representative went so far as to say that he wasn't U-Haul and he didn't care about how the situation got resolved. He was rude and dismissive. If this was the only place to rent from U-Haul, I would never do it again.
Gary EUnit was not ready when promised, service was slow. Not impressed.
Donald TThe drop off was no problem.
Chet CPayments need to be taken off when suppose to I have payment charges I shouldn't have. They leave work early so that means that can check the truck in till the next day. Now you going to be charged. But until then it was fine.
Tamika F