Customer Reviews for Hi Lo Auto Sales
(U-Haul Neighborhood Dealer)

493 comentarios

1206 Cypress St   West Monroe, LA 71291
(Next door to Family Dollar Store)

(318) 397-2747

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(318) 397-2747

1206 Cypress St
West Monroe, LA 71291
(Next door to Family Dollar Store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Terri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward B. 
Clasificación:
5.0

So far so good.

zed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D. 
Clasificación:
1.0

I reserved my truck a few days ahead of pick up ,when I got to the location no truck was available, I had to take a smaller truck for more money, very unhappy, would not recommen to anyone after my experience...

Kimberly E. 
Clasificación:
5.0

Have helped me on several occasions and are always polite and helpful.

Barbara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha D. 
Clasificación:
5.0

Na

Greg J. 
Clasificación:
5.0

This neighborhood dealer is exceptional. They called me the day prior, as promised, to schedule our pick up time and confirm their location. This dealer is professional and knowledgeable. They offer some moving supplies as well. They were very helpful and got me on my way within minutes.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

Customer service was amazingly good!

Dan S. 
Clasificación:
5.0

It took three locations to finally get me a truck. I initially reserved my pickup in Columbia, La then the reservation was transferred to a Monroe, La office, who didn't have my reservation or a truck. So I called uhaul.com on the day before I was to pick up my truck and after the third transfer, I was able to pick up my truck. I drove all the way from Katy, Texas to Columbia, La to pick up this truck only to find out I had no truck the day before and no one reached out to me. However,Gene at 1206 Cypress rd in west Monroe, La and Rueben at barker cypress road in Houston, texas were very professional and personable. I will not be using uhaul again. My reservation wasn't a reservation at all. Just a number and no one made sure a truck was available to me until I called the third time. Not acceptable

Sondra C. 
Clasificación:
5.0

Always great at this dealer. Super folks great service

Elizabeth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
3.0

All ok. Thanks

Michael B. 
Clasificación:
5.0

The gentlemen are lovely to do business with. They were fun and nice folks

Barbara H. 
Clasificación:
5.0

I absolutely enjoy visiting this location and spending time with the guys there. They are courteous, easy to work with, and overall just a joy to be around. 10/10 across the board. It's because of them that I continue to use Uhaul.

Daniel N. 
Clasificación:
5.0

Didn't get my $25 kickback LOL!!!!

Richard T. 
Clasificación:
3.0

Lots and lots of hidden fees!!!

Christy R. 
Clasificación:
5.0

Nothing at all. They was very friendly & professional

Brianna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

warren K. 
Clasificación:
3.0

Nothing to improve. The guys were courteous and knowledgeable.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Skyler H. 
Clasificación:
5.0

Best U-Haul I've been too, these two ol boys were as good as they get! Great Service - Honest - Highly Recommend!

Axell S. 
Clasificación:
1.0

I was 100% guaranteed a 8 foot truck and an auto transport in Ruston La. I booked it 3 days in advance. I paid for my ride to Ruston in advance because U haul put their “100% Guarantee” on it. The morning of my move my app shows that the pick up location has changed by 30+ miles. I Got no call, not even an e mail telling me of the change. I phoned into U haul and I ultimately was baited into getting a 10' moving van in place of the 8 foot truck and It was 30 miles the opposite way of where I need to go. I allotted a maximum of 250 for my haul that only would take around 6 hours. I picked up the 10 foot truck and did my stuff and returned it in perfect condition with within a sixteenth of a tank of gas that I had when I got it. On top of being taken for my more efficient 8' truck I was made to drive at least a hundred more miles then I originally planned for in a vehicle that takes up almost 3 times the amount of fuel as what was 100% guaranteed. I was talked into keeping my quest alive by being promised the small truck rate for the mileage. What the didn't tell me was that because they messed up that my taking the over sized moving truck a couple hundred miles in half of a day because of that U haul decided to slap a bill of $375 (keep in mind a couple hundred miles in a 10' truck runs around $200 right there) so what originally would have costed me no more then 200 over all turned into costing me over $500 (I can't afford it.) I did not know that any company could just take your card information and charge you whatever amount they feel like but I never imagined that after my reservation was not guaranteed by any stretch for some reason i thought U haul would take into consideration that they had already wasted the money I paid to be brought to Ruston but they in fact tricked me into taking a bigger truck twice the distance and charging me double what was ever even mentioned. I will never forget this ever for as long as I live. This is the problem with the internet and third party dealers. I am a lower class hard working person with enough obstacles to handle without a multi million dollar company over drafting my bank account and charging me an appalling $30 because I brought the truck back with about 1/2 a gallon less then when I got it (and that is only because I literally couldn't afford to eat a meal much less waste any more dollars I don't have on a company that clearly does not see customers as human) Thanks a ton U haul! You have truly made me not ever want to associate with anything you're selling ever again. I'll be not able to collect my next pay check because you took more then double what I agreed to ever pay and you somehow took it 4 days after I returned the truck.

Dustin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

Wonderful experience great customer service

Vanessa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lela D. 
Clasificación:
5.0

Great Friendly, helpful. In & out quick

Marc D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

lyn H. 
Clasificación:
5.0

Absolutely awesome people at this location.

MIKE P. 
Clasificación:
5.0

Absolutely nothing…the gentlemen working there are the best.

Rhonda M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phyllis M. 
Clasificación:
5.0

Always try to use this location, great to work with

MARK T. 
Clasificación:
3.0

The roll up door would not stay up while we were loading the truck, kept coming down, needs to be fixed before it is rented again.

Kathy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVERY G. 
Clasificación:
5.0

The two gentlemen that have handled my rentals there are very helpful and friendly

Lance Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dae W. 
Clasificación:
5.0

I always can count on the associates at Harlow used auto sales in U-Haul rental to take care of that U-Haul vehicle and trailer needs

Harold B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEZ W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEZ W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

Friendly and fast service. They always have a truck whenever I need one. Love this place!

Patricia D. 
Clasificación:
5.0

Super friendly folks!

Wesley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexia L. 
Clasificación:
4.0

not much

THOMAS B. 
Clasificación:
5.0

Very efficient men who worked well together to check in customers, connect trailers, etc.

Judy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
5.0

Great friendly people willing to help.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON D. 
Clasificación:
2.0

They didnt put my Dolly I order in the truck it made the move VERY HARD I WOULD NOT RENT FROM HI AND LO NO MORE!!!

CEDRIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devontae W. 
Clasificación:
5.0

Just keep doing the good service

Carrie S. 
Clasificación:
5.0

They went above and beyond for me. Thank you guys so much.

Leslia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
3.0

Good c/s

Marion G. 
Clasificación:
5.0

Please make it clear to your cash customers that they will receive the remainder of their deposit via check, not cash, upon return of your equipment. Had I have realized this beforehand, I would have probably paid by card, as waiting for a check to come in the mail takes time, and I expected to receive cash back, just as I paid.

AMANDA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLIE N. 
Clasificación:
4.0

UHaul has a TERRIBLE communication system! I have used them 3 times in the past several years and I have always had issues. You reserve your equipment and they jack something up each time. This time they changed my location of pickup with NO COMMUNICATION. I didn't know until the day of pickup at the original location. Luckily…the guy at location was able to transfer my truck that I had already reserved back to me! Location - Great! U-Haul as a company - SUBPAR!

Christopher H. 
Clasificación:
5.0

Keep up the good work and I will rent again.

Patricia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaChandra G. 
Clasificación:
4.0

A little hard to get in and out of especially once pulling a trailer but the guys who worked there where super nice and very helpful

Corey C. 
Clasificación:
5.0

Great Location -- friendly group to deal with -- Need more locations like this!! Thanks

Mark D. 
Clasificación:
1.0

Ordered for pick up at 6 am- not standard pick up- app pick up. Never had an issue before when we did this until we used this place. Reservation was scheduled a week ahead of time. Day of reservation we got there at 6 to pick up and nobody was there & nobody answered the phone . Somebody could of called me that whole time to inform me that app pick up was unavailable. We went when they opened at 9 and wouldn't give us the keys bc we couldn't show proof of payment even though it was all done over the app. Paid at the store and left with the truck. We didn't leave the place until 12 with the truck. We were on a time crunch and had to have to stuff done that's why I had ordered for 6 am to pick up. Went to drop off and turned in the receipt with the keys and then got emailed another bill with a different price. I will be highly mad if I get charged again. I truly feel we should get a refund or some kind of credit for this whole situation. We have never had this happen to us but 6 hours later we finally got the truck. That's absolutely uncalled for. so I am very dissatisfied with this whole situation. I will be sure to let the people I know to not use this location for this service.

MICHAEL P. 
Clasificación:
2.0

I was told verbally and on my contract that my uhaul insurance will be 14.99 then wen I get receipt emailed after turning in the uhaul it said 28.00 and some cents.Plus I added gas over the mark wen I returned it,the man that took my keys in return might have read it wrong being that he do wears glasses and he is a very settled age man.I need some of my money BACK.

Michelle P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clinton L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
1.0

Get software that actually works and you are not on hold fo over an hour to get help to get your after hours pickup and drop off. This is totally un acceptable in a time of computer driven world. I was over an hour and a half trying to pickup in an area that was unsafe after dark with people coming up to me. And it took me 45 minutes to drop off after hours. “ALL DUE TO SOFTWARE THAT IS NOT CUSTOMER FRIENDLY “ your company needs to get with the times.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone S. 
Clasificación:
5.0

We are so grateful for the professionalism and resourcefulness of this location after having searched 3 other locations...first one of which was HORRIBLE in customer service. This location was the opposite...at first made sure a smaller trailer wouldn't work and then calling me the next day letting me know he found what I desperately needed. Will always come back to this location and recommend it to others.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abby F. 
Clasificación:
5.0

Great service!

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter A. 
Clasificación:
5.0

Everything was superb!

Errol C. 
No se han enviado comentarios para esta ubicación.

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