We dropped off only after hours.;
leah w
Customer Reviews for Hi Lo Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented from a gentleman great service, when I returned a lovely lady was helpful and kind great customer service and will use again if needed.
JACK DKeep treating people the same as I was treated and they will be quite pleased with the service, all in all an excellent rental experience.
Clark WNothing everything was find
Mary NPet hair all over the entire front of the truck and I am allergic. Nice lady tried to clean it with cleaner but did not see her vacuum. Lots of hair still present. I was desperate and no other trucks available. Still suffering from allergy related symptoms over a week later.
Roshondra TDo the same thing
GLENN AExcellent experience renting from Hi Lo auto sales!
Sam MThe man was super friendly . Everything was clean and taken care of quickly
Jami GVery pleased with the service I received. Thank you.
lynn sVery friendly
Paul HCheck engine light was on..
Alice WBusiness was closed when we dropped off at 10PM , but it was well lit so no problem.
Patrick RKeep up the awesome customer service!
Rachael FEveryone was friendly and very helpful
WILSON SThe entire staff at Hi Lo was so friendly and welcoming. Excellent customer service. My original reservation was at Executive Climate Control Mini Storage due customer didn’t return in time the ladies at Executive found me another U-haul and took me to pick it up. Both locations deserve 5 stars!!
Troyilus DJanice Reagan was very nice and helpful. Should the need arise again, we will be certain to use them!
Carol WMy comments are about the app and phone customer service, not the location. I arrived at 7:30 for a pickup, proceeded to try to use the app, and was told it couldn't find my location. I clicked help, followed the steps, and it still wouldn't let me proceed. I select "chat," was told it would be about 5 minutes, and never got a response. After about 8 minutes of the never getting a response, I called the 800 number and was on hold for approximately 30 minutes between various people before finally getting to the right person. The right person finally was able to assist me in getting the app to work properly. They did not, however, ever acknowledge my frustration or offer an apology or any discount. A full hour after my pickup time, I finally was able to get the keys to my truck. The people at the location are very nice and helpful; so I will only ever consider using Uhaul again if pickup is during business hours.
Paul FOutstanding Customer Service
Michael AThe overall system should be a lot faster when obtaining a U-Haul. It will be more efficient for the employees and the customers. There are some glitches when trying to confirm license plate numbers and signal lost when returning the truck.
Tamara JVery good service and friendly people
David IThis is the best UHaul location I have ever rented from, and I've rented from locations in probably 16-18 states. Unlike other locations, the lady and 2 gentlemen who run this location genuinely care about their customers. Instead of asking if you need help hooking-up, they will not allow a customer to hook-up their trailer. They do it for the customer. It is a real joy to do business with folks like these three. They represent UHaul VERY well!!!!
Scott PGreat service
Leon SThe truck was raggedy and needed some maintenance.
Marlena BVery friendly and helpful.
TREVOR DGreat customer service. This was my third time with this location and the experience was great each time. The staff is very cordial and willing to assist any way possible.
Larry MBe on time. Truck wasn’t available at my designated reservation time.
Bart BThe best UHaul location in northeast Louisiana. The UHaul representatives are very knowledgeable, personable and professional. This is the only location I will rent from when I need UHaul equipment.
DONALD PThey are always efficient and friendly ! My favorite location !
Jennifer ZEveryone here was very nice and helpful. However, after having the stolen in Albuquerque, I would suggest U-Haul provide information on how to to secure a trailer to the TV to prevent theft.
Jenny HWe had a great experience . The people at this location were extremely nice and friendly
Andrea WMs Janet was very thorough and explained everything. Pleased with everything and will definitely return to Hi Lo again for our U haul needs.
Wanda MThe staff is friendly and efficient! Love working with them!
Rhonda OEverything was great! Customer service was superb!
Carica FI have rented from this location several times and it is the only location in Ouachita Parish I will ever rent from. The personnel are very well trained, professional and courteous. Mrs. Regan was extremely helpful when I picked-up my rental trailer on Saturday.
Donald PJanice provided excellent service and went above and beyond to ensure I had the equipment I had reserved. UHaul showed my equipment at another property and they did not have the truck for 2 days. Janice was very professional, kind and helpful. Because of her efforts, I was able to finally get my items relocated.
Peter CVery quick professional and helpful, unhooked trailer for me and very courteous and quick.
Julie DMake it easier for a customer to find the rental equipment faster and easier to pullout from the parking lot.
Breanna SI was disappointed to see that, even though I did not rent a dolly or blankets, they were still in the back of the U-Haul in the way. I was told if I moved them or use them I would be charged for them. I rented a 15 foot truck, so I knew I wouldn’t have much extra space and these items continuously got in the way of me packing and unpacking.
Alex RPolite, prompt, knowledgeable, will use again
Ryan ENo improvement needed! The gentlemen were very friendly and helpful. I’ll definitely go back to the location we went to for any other u haul rental :)
Nicholas FThe staff at HI Lo Auto Sales are amazing! I have used them for buying boxes and now for renting a uhaul trailer and they are always so helpful and friendly. I highly recommend this location for all your uhaul needs. Thanks for making my move from Louisiana to Missouri so seamless! You guys are the best!
Marian MAlways try to use them Friendlier than most dealerships Always helpful Enjoy doing business with them
MARK TTrue professional
Phillip SVery professional experience. We were in and out. A++++
Jamie BThis was the best U-haul service I have ever received. The U-haul service provider was exceptional and I wish every location was like this one. This is what I would improve for other locations.
Jamye DThe gentleman that I conducted my business with was very helpful and respectful to be an older gentleman. Can’t quite remember his name, but he’s very knowledgeable and takes his job serious. I would recommend that U-Haul place for anyone to conduct their business.
Nakia BThey were very accommodating and easy to work with. My only complaint would be that the inside was very dusty. I wish the mats had been emptied or vacuumed. The truck was in very good shape and easy to handle.
Terra TGreat customer service
RENSO HThe ppl here were super friendly and courteous and helpful....they weren't rude or condescending like I've experienced bf...they explained my options thourouly and treated my friend and I w the utmost respect and kindness....I'd drive an hour out of the way just to rent from them again!
Lindsey K