Customer did not leave a comment.Gregory S.
Customer Reviews for Hi Lo Auto Sales
(U-Haul Neighborhood Dealer)
West Monroe, LA 71291
(Next door to Family Dollar Store)
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday9 am–2 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kenny H.
Customer did not leave a comment.Quenton R.
Customer did not leave a comment.Peggy G.
The entire staff at Hi Lo was so friendly and welcoming. Excellent customer service. My original reservation was at Executive Climate Control Mini Storage due customer didn't return in time the ladies at Executive found me another U-haul and took me to pick it up. Both locations deserve 5 stars!!Troyilus D.
Janice Reagan was very nice and helpful. Should the need arise again, we will be certain to use them!Carol W.
My comments are about the app and phone customer service, not the location. I arrived at 7:30 for a pickup, proceeded to try to use the app, and was told it couldn't find my location. I clicked help, followed the steps, and it still wouldn't let me proceed. I select "chat," was told it would be about 5 minutes, and never got a response. After about 8 minutes of the never getting a response, I called the 800 number and was on hold for approximately 30 minutes between various people before finally getting to the right person. The right person finally was able to assist me in getting the app to work properly. They did not, however, ever acknowledge my frustration or offer an apology or any discount. A full hour after my pickup time, I finally was able to get the keys to my truck. The people at the location are very nice and helpful; so I will only ever consider using Uhaul again if pickup is during business hours.Paul F.
Customer did not leave a comment.Gerald F.
Outstanding Customer ServiceMichael A.
Customer did not leave a comment.Charlene B.
The overall system should be a lot faster when obtaining a U-Haul. It will be more efficient for the employees and the customers. There are some glitches when trying to confirm license plate numbers and signal lost when returning the truck.Tamara J.
Very good service and friendly peopleDavid I.
Customer did not leave a comment.Edmond S.
Customer did not leave a comment.Victoria H.
This is the best UHaul location I have ever rented from, and I've rented from locations in probably 16-18 states. Unlike other locations, the lady and 2 gentlemen who run this location genuinely care about their customers. Instead of asking if you need help hooking-up, they will not allow a customer to hook-up their trailer. They do it for the customer. It is a real joy to do business with folks like these three. They represent UHaul VERY well!!!!Scott P.
Great serviceLeon S.
Customer did not leave a comment.raymond G.
Customer did not leave a comment.keith A.
Customer did not leave a comment.Richard B.
The truck was raggedy and needed some maintenance.Marlena B.
Customer did not leave a comment.Katherine D.
Very friendly and helpful.TREVOR D.
Customer did not leave a comment.Exie H.
Customer did not leave a comment.Daryel H.
Great customer service. This was my third time with this location and the experience was great each time. The staff is very cordial and willing to assist any way possible.Larry M.
Be on time. Truck wasn't available at my designated reservation time.Bart B.
The best UHaul location in northeast Louisiana. The UHaul representatives are very knowledgeable, personable and professional. This is the only location I will rent from when I need UHaul equipment.DONALD P.
Customer did not leave a comment.KEVIN W.
They are always efficient and friendly ! My favorite location !Jennifer Z.
Everyone here was very nice and helpful. However, after having the stolen in Albuquerque, I would suggest U-Haul provide information on how to to secure a trailer to the TV to prevent theft.Jenny H.
Customer did not leave a comment.GERALD P.
Customer did not leave a comment.Jamal M.
Customer did not leave a comment.Timpella P.
Customer did not leave a comment.Karen C.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.BASIL N.
Customer did not leave a comment.John Curtis G.
We had a great experience . The people at this location were extremely nice and friendlyAndrea W.
Customer did not leave a comment.Ferdess S.
Ms Janet was very thorough and explained everything. Pleased with everything and will definitely return to Hi Lo again for our U haul needs.Wanda M.
Customer did not leave a comment.Willie P.
The staff is friendly and efficient! Love working with them!Rhonda O.
Customer did not leave a comment.James W.
Everything was great! Customer service was superb!Carica F.
I have rented from this location several times and it is the only location in Ouachita Parish I will ever rent from. The personnel are very well trained, professional and courteous. Mrs. Regan was extremely helpful when I picked-up my rental trailer on Saturday.Donald P.
Customer did not leave a comment.Jazmyne L.
Janice provided excellent service and went above and beyond to ensure I had the equipment I had reserved. UHaul showed my equipment at another property and they did not have the truck for 2 days. Janice was very professional, kind and helpful. Because of her efforts, I was able to finally get my items relocated.Peter C.
Customer did not leave a comment.Kenisha K.
Very quick professional and helpful, unhooked trailer for me and very courteous and quick.Julie D.
Make it easier for a customer to find the rental equipment faster and easier to pullout from the parking lot.Breanna S.
Customer did not leave a comment.Jay B.
Customer did not leave a comment.Nhat N.
I was disappointed to see that, even though I did not rent a dolly or blankets, they were still in the back of the U-Haul in the way. I was told if I moved them or use them I would be charged for them. I rented a 15 foot truck, so I knew I wouldn't have much extra space and these items continuously got in the way of me packing and unpacking.Alex R.
Polite, prompt, knowledgeable, will use againRyan E.
No improvement needed! The gentlemen were very friendly and helpful. I'll definitely go back to the location we went to for any other u haul rental :)Nicholas F.
The staff at HI Lo Auto Sales are amazing! I have used them for buying boxes and now for renting a uhaul trailer and they are always so helpful and friendly. I highly recommend this location for all your uhaul needs. Thanks for making my move from Louisiana to Missouri so seamless! You guys are the best!Marian M.
Customer did not leave a comment.Linda J.
Customer did not leave a comment.WILLIE W.
Customer did not leave a comment.Richard M.
Always try to use them Friendlier than most dealerships Always helpful Enjoy doing business with themMARK T.
True professionalPhillip S.
Very professional experience. We were in and out. A++++Jamie B.
Customer did not leave a comment.lynn M.
Customer did not leave a comment.PATRICIA S.
Customer did not leave a comment.Allen V.
Customer did not leave a comment.John S.
This was the best U-haul service I have ever received. The U-haul service provider was exceptional and I wish every location was like this one. This is what I would improve for other locations.Jamye D.
The gentleman that I conducted my business with was very helpful and respectful to be an older gentleman. Can't quite remember his name, but he's very knowledgeable and takes his job serious. I would recommend that U-Haul place for anyone to conduct their business.Nakia B.
Customer did not leave a comment.MARK T.
They were very accommodating and easy to work with. My only complaint would be that the inside was very dusty. I wish the mats had been emptied or vacuumed. The truck was in very good shape and easy to handle.Terra T.
Customer did not leave a comment.Jimmy B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Treshaun T.
Great customer serviceRENSO H.
The ppl here were super friendly and courteous and helpful....they weren't rude or condescending like I've experienced bf...they explained my options thourouly and treated my friend and I w the utmost respect and kindness....I'd drive an hour out of the way just to rent from them again!Lindsey K.
Customer did not leave a comment.DAN F.
Customer did not leave a comment.Dewayne C.
Make sure the exterior is clean too. Otherwise, you were fantastic!!Connie A.
Customer did not leave a comment.GENE F.
Customer did not leave a comment.Jeff L.
Gene Hightower, your location manager, and I have something in common. Gene is named after Gene Autry and I am named after Roy Rogersâ€¦Roy D H.
Customer did not leave a comment.Terry R.
Customer did not leave a comment.MARQETTE D.
Greatl UHaul renal location. The personnel were extremely nice, helpful, and professional. I'll definitely rent from them again.Donald P.
They were so understanding my kids were sick and the storage building wasn't open so I had to keep it another couple of days â€¦.THEY ARE GREAT PPLTornaudo S.
This location was very helpful. My main complaint is against the corporation and not against the locations.GENE F.
Customer did not leave a comment.Max G.
It say 19.95 on side of the truck but ended up paying 400.00 on a dam U-Haul bad servicetakira W.
Customer did not leave a comment.AnnaMargaret G.
I lv great customer service I lv dealing with the uhaul place on Cypress in west Monroe the people there is very GenuineShawnta C.
Customer did not leave a comment.MARK T.
Continue to provide great serviceSchequanna B.
Customer did not leave a comment.Satishbhai P.
Excellent service! Employees were very nice and friendly! Got me situated in no time. Will definitely rent from this location again if needed in the future.April L.
Offer free coffee and donuts and rEwArDSSamuel H.
Customer did not leave a comment.MARK T.
Very courteous and supportiveNettie R.
Very professional staffCheryol B.
Gene Hightower was born in 1942 and I was born in 1943. Gene was named after Gene Autry and I was named after Roy Rogers â€¦Roy D.
Customer did not leave a comment.PATRICIA M.