when i came i had to wait two hours because the uhaul rep was out on an emergency call... Although this was an inconvenience he made it up with his excellent customer service.... so i suggest more available trucks and train an additional person at this siteCassandra S.
Customer Reviews for Hi Lo Auto Sales
(Distribuidor de U-Haul del vecindario)
West Monroe, LA 71291
(Next door to Family Dollar Store)
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.WALTER G.
The same as before, no problemEDDIE A.
The seller was very nicelakeyshia L.
El cliente no dejó un comentario.Vickie C.
El cliente no dejó un comentario.Rose H.
I didn't rent anything. This was a fraudulent transaction with someone using my email address who is not me.Charles O.
El cliente no dejó un comentario.Dr. Shelia F.
Need to have staff that knows how to process a UHaul reservations. Truck was in bad shape, broken window, not clean in the cab.Kyle S.
El cliente no dejó un comentario.Karlisha D.
I was very pleased with the service I received.Randy A.
I Think you are doing an excellent jobroy W.
Well my day also most ended really bad ,but thanks to salesman who went over and aboard to follow up why my mileage didn't calculated correctly all my years I never had that happened. I live less than a mile from pickup and traveled less than 8 miles total bill came up 88 miles I couldn't believe it I only had truck for 4 hrs if that long not including loading and unloading. Well the salesman did his part and got approval to pay what the bill should have been for same day. It's tough out here I dont have extra money to give when mileage don't match vehicle miles. Thanks sir for your help!Raymond D.
El cliente no dejó un comentario.Joni G.
El cliente no dejó un comentario.Francisco P.
El cliente no dejó un comentario.Marla N.
GENTLEMAN WERE VERY NICE AT THIS LOCATION!John M.
Had to wait for 2 hours just turning in truck.DERRICK J.
El cliente no dejó un comentario.KENYON B.
I have been over charged and can't get anyone to contact me. I'm very disappointed. If someone see this message. I will greatly appreciate That some one contact me. I have called and emails customer service. My number is (318) 372-6671 David Keith MayoDavid M.
Great experience. Thank you!Jon L.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.Gino P.
I can't think of anything they could do better. Gene is attentive caring and so super helpful!! Goes out of his way to offer flexibility! Best uhaul rental experience I have ever had!Brandi B.
El cliente no dejó un comentario.Melvin P.
El cliente no dejó un comentario.Malachi K.
El cliente no dejó un comentario.Lucille L.
El cliente no dejó un comentario.Monterio M.
Staff was amazingwarrick W.
Nothing as far know, this location is in a good spot, the people treat and greet nice, and they talk to you with kindness and respect and end the visit the same way. that's all i have to said. GOD BLESS AND KEEP YOU.Jesse G.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.donny D.
El cliente no dejó un comentario.George P.
These gentlemen were an absolute pleasure to do business with. When I need to rent a moving truck/trailer in the future Hi Lo Auto Sales will be my first choice.Hubert B.
El cliente no dejó un comentario.LIONEL M.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Amanda J.
The men at Hi Lo were very knowledgeable and helpful which made my rental a smooth transaction. I recommend them and will give them my future hauling needs business.Michael M.
El cliente no dejó un comentario.Minnie L.
I've used this location several times and have never had any issues. The people are very helpful and friendlyThomas P.
El cliente no dejó un comentario.ERIC JAMES T.
the gentleman could not have been any nicer.Roger W.
Extremely helpful with all the issues we had moving. 6 hour ride. AC quit after 3 hours in truck, car dolly malfunctioning tire straps and loading ramp jammed. Mr Gene was amazing! Recommend highly!Stacy W.
El cliente no dejó un comentario.Robert M.
Really nothing it was a good experience overallChristina P.
The customer service was excellent! Fueron muy útiles y amables.Kenna G.
El cliente no dejó un comentario.Charchell M.
I paid extra I was not expecting thatColin M.
Very professional very friendlyWade J.
El cliente no dejó un comentario.Mary H S.
Agents were very personable and practical in getting the 6x12 rental off the Tahoe trailer hitch. The UHaul center we were sent to on Hwy 165N did not have an agent on duty after we hauled it out there. No one there. Went to N 29th street, only a lady there who was helpful but did not have person to help get heavy trailer off Tahoe. Told by Cajun Pawn Shop in West Monroe, to return trailer there. Agent was uncaring and said they did not do UHaul services anymore. Told us to go to HiLo on Cypress Street, where we were met with professional s who had the equipment to get the UHaul off Tahoe. We were very unhappy about the lack of assistance at the other service centers.douglas C.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.GEORGE G.
The manager was very thorough and courteous.. he gave me all the information I needed and helped beyond the call of duty.. thanks a lotRocky R.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.Charles C.
Friendly guys to chat with; efficient with the paperwork; good, clean equipment; hassle-free place. The only ones in town that had what I needed. I'll recommend and use again in the future. Thanks guys!Allen S.
Have trucks available for pending reservationsLula J.
El cliente no dejó un comentario.Ramon D.
Great location to pickup from. The two men were so helpful and got me hooked up and working.Christina K.
not so friendlyFreddie G.
Y'all was greatCharles L.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Robert B.
Great customer service and friendly. I would recommend this location.John T.
I was over charged and recieved two different emails containing they submit my refund back on my card and as of this minute it is still not on my card.Robin I.
El cliente no dejó un comentario.John P.
Extraordinario servicio al clienteDavid C.
El cliente no dejó un comentario.Wylie B.
Awesome! Great people working there! Kind!Sharron H.
Very polite, helpful, Johnny on the spot service. In and out, will definitely go back ANYTIME I need to rent a U-Haul from this area. Great people.!!! OUTSTANDING.!!!!!James W.
I was double charged for my rental. I only rented a car dolly for 6 hrs and was charged for it twice. Not a great way to do business if you ask me.James T.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Benee V.
El cliente no dejó un comentario.Kevin B.
The two guys that worked there were great. Easy to deal with and just good people. I've already recommended them to several people.charles S.
Also very friendly.Frank K.
El cliente no dejó un comentario.Thomas J.
Mr. Jerry and his staff were very helpful as I was in a bind for a trailer to finish up my move, they hooked me up with what I.needed, great experienceDayton D.
El cliente no dejó un comentario.Emiley S.
El cliente no dejó un comentario.Harold G.
El cliente no dejó un comentario.Harold G.
El cliente no dejó un comentario.Robin O.
They were very friendly staff. New system from the company updated and the staff had some problems down loading and just took time to finish renting a truck. They were very polite and completed transaction asap. Would make it more effective if program went faster in processing their rentals.Mary R.
El cliente no dejó un comentario.Eva C.
No commentKenneth W.
Very friendly environment and very helpful.Frank K.
Can't think of anything. Well taken care of.GARY M.
El cliente no dejó un comentario.Kevin T.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.Erica N.
Very professionalCharles W.
Outward appearances of the trailer were acceptable and the rental staff was great. However when we opened the trailer we noticed immediately that the right side of the trailer had no internal rails or tiedowns or that the tiedowns had been removed. We could therefore only secure the load to the left side of the trailer which made things awkward and hindered loading. Also the breaking system needed to be maintained as it would lock up the wheels up each time when I tried to back the trailer into the drive causing it to only jackknife and be a real pain to maneuver. So - good service and no complaints with the people side of the business - but the trailer was a piece of crap and needs to be retired or completely rehabbed. Will not rent from this location again.Franklin L.
I would receive anyone to go here for a rental. The 2 gentlemen who took care of us, were a pleasure to deal with. There were fast on getting us out the door and very courteous! If we ever have to rent again in Louisiana, this will be where we go.William B.
sad originally was suppose to pickup trailer in bastrop, louisiana but location was closed. We had to drive 70 miles out our way to pickup trailer in west monroe, la.JOHN G.