The location isn't designed to drop off a tow dolly trailer. Although the representative tried to assist in the return, he had a difficult time.JOHN O.
Customer Reviews for Hi Fi Plus Inc
(Distribuidor de U-Haul del vecindario)
West Melbourne, FL 32904
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.HENRY D.
Other than an address snafu due to a resent move all was good. Would rent from Hi-Fi plus again.EDWARD S.
The equipment that I rented he did not have he gave me a hand truck that didn't roll right and he was trying to get more money from meEUGENE G.
Did not have the correct equipment. I needed a furniture dolly and gave me a unneeded appliance dolly. The man couldn't get the computer to work and kept us there over 30 min.EVAN M.
the truck had steering wheel issues and should had been addressed before we took itANGELIQUE R.
El cliente no dejó un comentario.KIM B.
Was redirected to pick up here instead of two preferred locations. This is a car stereo shop that does U-haul on the side. Not sure that I'd recommend this place as a first stop.Douglas D.
the app would not accept the photos I took of the odometer and fuel gauges. This malfunction cost me almost an hour.Lance D.
Pros: The service manager Linton was excellent! What a joy it was to be his customer. He was so very pleasant, happy and ever so helpful. Great service, the best. Cons: the truck was a little dirty.GERARD W.
Nothing that I can think of.Gerald H.
Horrible experience with phone customer service and the bait and switchWILLIAM J.
El cliente no dejó un comentario.Duane Q.
El cliente no dejó un comentario.KIMBERLY K.
El cliente no dejó un comentario.DARRELL P.
Very easy to drop offCOREY G.
El cliente no dejó un comentario.Yesi S.
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.ANGELA D.
El cliente no dejó un comentario.KAREEMALI R.
El cliente no dejó un comentario.KAREEM ALI R.
There should be a refund if you don't use the equipment ren at least mileage can tell. Paid for nothingDENISLAV M.
The guys who run the place are great. Super friendly and helpfulKYLE S.
El cliente no dejó un comentario.PAUL Y.
I was under the impression they would be open it they were closed, so I had to remove the trailer myself. Which is totally fine, I was just told someone would do it for me. It was a holiday, so I understand but the drop off process was kind of stressful.MORGAN D.
Nice customer serviceJOSEPHANTHONY D.
El cliente no dejó un comentario.GREG H.
It was an awesome transaction in MelbourneDONNA L.
Great customer service and very friendly. Will def recommend to friends.ALBERT G.
Upon arriving for drop off, I was advised I could not drop the trailer at this location. I mentioned to the man that I did not have the opportunity to take the trailer elsewhere and additionally, the location is what was designated on my contract. After a long period of back and forth, the man called to his manager/supervisor to address the issue. I explained to her that I did not have time to drop off at another location. She offered a $50 VIP Uhaul credit for me to drop off at the proposed location. I told her that in order for me to drive to the alternate location that I would expect to be compensated for a $100 credit or else I would have to leave the trailer at current drop-off location. Her response to me was â€œdo what you have to doâ€. I felt that the whole scenario was handled very poorly and that due to the breakdown in communication between Uhaul and its representatives, that ultimately the customer had to suffer. I had requested a specific drop off location based on my availability and was confronted upon my arrival with no prior knowledge of the concern.Andrew S.
Invoice was incorrect and did not reflect handwritten changes made by the vendor. Caused additional work to correct.Vincent M.
El cliente no dejó un comentario.Richard P.
At last minute received call on 4/29 to drop off at different location . Could not give me exact address. Went there and they wanted us to pay $75. We then took to address on contract but closed My driver, my son had to go to work n 4/30. I went to contact location on 4/30 to turn in key. Big drama for a simple drop off . Now you are charging $26 for gas when guy would not check me in ?MARK A.
My dollies I paid for were not in the truck, made our move much, much more difficult without toolsJessica L.
Didnt have to use the wipers but did notice the arms are very rusty otherwise rental was greatKEVIN V.
El cliente no dejó un comentario.RAMY G.
El cliente no dejó un comentario.TERRYL D.
Nothing Everything was great!!!!!JAMES M.
Originally I was supposed to pick up from a location in Satellite beach. After sitting there for 1 hour without anyone showing up, I had to call and change to this location 15 miles away. They should be removed from Uhaul's list of available locations. They make uhaul look unprofessional.Ryan W.
Manager very polite, helpful, and knew what he was doing. Made you feel comforableJOHN F.
El cliente no dejó un comentario.Compton L.
the truck was unsafe. pulled hard to the left when braking. dash lights not working. driver door bent, lots of wind noise, steering real bad. headlights barely working.LLOYD C.
My only complaint was the process for returning an item after hours. If you have a smartphone and the UHaul app on it, everything goes smoothly. However, if you try to use the website to enter the return information, I could not get it to work and your customer service rep could not help me either. I was lucky that my son was with me and he downloaded the app to his smartphone and we filled out the necessary information. Instructions for using the website should be documented so that either the customer or your customer service representative would know how to do.Ann S.
El cliente no dejó un comentario.ROLANDO F.
El cliente no dejó un comentario.KATIE T.
El cliente no dejó un comentario.ALLAN T.
El cliente no dejó un comentario.Rene D.
A uhaul should have ramps to making moving furniture easier.!To be given a truck with no ramp is useless.CAREY A.
Did not get the right uhaul number trailer. It was not clean. The gentleman was not friendly.Michelle S.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Guillermo V.
El cliente no dejó un comentario.Howard W.
The van we got had roaches in it. we did see them when we first picked up the van. When i said something when returning it the people working could of cared less.JESSICA D.
Rented a trailer from Linton Foster. Very quick friendly service. Even had an associate hook it up. Good rate, would definitely recommend this place.Ronald Z.
El cliente no dejó un comentario.JOHN F.
Using the app was an awful experience, I ended up having to call and was on hold for 20 min only to be transferred and on hold again In order to get the pick up my truck option and then I had to call again in order to get the payment code for the movers. It was very frustrating and inconvenient, esp since I was in the middle of a move and had the movers and friends waiting in meJoanna E.
The people were freindly. The location was convenient. The communication was excellent.JOSEPH W.
Great customer service. Great deal. Thank you.MARY M.
I've requested a dolly as part of the rental and I've assumed that it was on the truck, but it was not.Mauricio U.
Very nice business representative.kenneth P.
El cliente no dejó un comentario.Edward M.
Strange interaction with staff. He thought I was someone else but didn't believe me.Emily R.
El cliente no dejó un comentario.Cortney C.
El cliente no dejó un comentario.Anthony I.
Highly pissed off that I was charged over $8 for gas when I returned, even though I put 3 gallons in it right before I dropped it off and I only drove 39.2 miles. Was told it got around 15 miles to the gallon, so 3 gallons was more than enoughChristopher S.
El cliente no dejó un comentario.NORMAND E.
I ATTEMPTED to do a self pickup ...and let me tell what piece of garbage service you have on the self pickups.... it took over 1 hour to get the approval.... thank God there was a guy physically present in the dropoff pick up area and he was able to call you guys....because 40 mins wait times are unacceptable ...ARIZARRY C.
my net charge was $49.10 however my credit card was charged $53.33 on my AMX I am not happy! What are you going to do about this......Robert M.
can't get a reply from uhaul when my bill is wrong. I guess I will have to dispute it with my credit card company. Hate to take it out on the location but they were the ones that told me they were closed on the week end and I didn't need to return the truck until monday. I returned it on sunday and you still charged me for Monday. DO WHAT YOU SAY!William H.
Self drop off while the business was closed on Sunday so do have any feedback.Gilbert P.
El cliente no dejó un comentario.Romulo B.
El cliente no dejó un comentario.Alexandru B.
El cliente no dejó un comentario.John M.
Don't let another store (Harbor City location) call and try to steal this guy's sale. He got the 26 ft truck for me. I got called by Harbor City location and told the 26 ft truck was Not at New Haven. That was Not True. I stayed with the original contact, New Haven. The guy called me the morning of the move. Yeah, he has an accent. So what. Was surprised at another store calling me. I went with him bc it was ethical and more convenient.MARTHA W.
El cliente no dejó un comentario.Lyndsie M.
El cliente no dejó un comentario.Gina L.
Great customer service, extremely friendly!Albert G.
Very nice place to rent a truck.JEFF G.
El cliente no dejó un comentario.Michelle B.
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.Ruth P.
The truck was not safe at highway speeds.Carson J.
The battery in the truck was dead!!!!Robert M.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Stephen L.
Pretty much everything, the trailer was damaged, the gentleman at Hi Fi was nice enough. Secondly had to return some boxes because I was over prepared. So I took them to a uhaul location to return. STOOD IN LINE FOR AN HOUR AND A HALF. The staff at the US 1 location in Melbourne FL is so under trained it astounded me to see how Uhaul continues to let them tarnish their... well... nevermind. The only reason I picked Uhaul was because they are the only service that offers trailers. Then after I arrived in Virginia Beach, I was told to drop off the trailer in Chesapeake. This is hands down the worst place. Upon arriving I asked a gentleman working outside if he worked there. He did not acknowledge me or the trailer, then another guy walked out. Told me where to park the trailer, we are not suppose to park the trailer. An equipment drop off is there for a reason. But we decided to help out and try and park the trailer. Both of the guys mentioned afore were standing there one on his phone and the other decided to chirp in when the trailer was going the wrong direction. It took us three times and everytime he said the same thing. So instead of constructive cristism I told him we got it and he stormed off and went inside and with that we dropped the trailer where it was. I went inside to sign paper work and asked for the manager. I was told by the girl at the front desk that she was kind of a manager. Yall have to get this whole customer service thing down. You guys have the only trailers available for rental. Everytime I walk into a uhaul I'm going to regret my decision of going in for anytime here in out. If you have any further questions of how your company could have made my move any more of a nightmare please resch out to me via email Jackson.email@example.comJackson S.
Parking location of vehicles was very tight and small which made it very difficult to take the vehicle out of the parking location. The attendant that gave me the vehicle was ver friendly and welcoming which made the experience great..Jessie C.
friendly servicemichael G.
I was quoted one price then when I went to pick it up the price changed a lot but still rented it for the movejeff W.
Verify tbe contract before sending emails and balance the tires.Michael M.
The Uhaul rep on site put in the wrong destination address even after I repeatedly told him that he entering in my billing address instead of the final destination for the move. After I stressed to him multiple times he told me that I would be able to send a text message to choose the uhaul delivery point. Shortly after I received a message saying that I was to return the Uhaul about 80 miles from where I wanted to get to, ending up in me being overcharged by more than 100 dollars.Joao D.
The truck was filthy inside at pickup. It was if a soda can had exploded inside the cab. We spent an hour cleaning the inside cab. Other than that my experience was very good at both pickup and drop off.Bradley W.
El cliente no dejó un comentario.ryan F.
El cliente no dejó un comentario.Andrew V.
El cliente no dejó un comentario.Nelson Eddy R.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.Tyson D.
This is not based on the location I got the truck but on the other two issues.Tony N.
Not a thing, very well trained in renting equipment and customer needsDONALD H.