Customer Reviews for GIbtown Enterprises
(U-Haul Neighborhood Dealer)

764 reviews

7812 Symmes Rd Unit E   Gibsonton, FL 33534

(813) 677-1827

Office Hours

  • Mon-Tue: 8 am–5 pm
  • Wed: 8 am–12 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(813) 677-1827

7812 Symmes Rd Unit E
Gibsonton, FL 33534

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–5 pm
  • Wed: 8 am–12 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The truck needed a boost the battery died

Tamesha Miller 
Rating:
5.0

Excellent customer service.

Kathryn Torres 
Rating:
5.0

Customer did not leave a comment.

Tim Kersey 
Rating:
5.0

Customer did not leave a comment.

Jason Amato 
Rating:
5.0

Customer did not leave a comment.

Kim Skains 
Rating:
5.0

Great friendly service

Ashley Boyle 
Rating:
5.0

Customer did not leave a comment.

Rafael Rosado 
Rating:
5.0

Had issues with the app when trying to complete the turn in. Fortunately, was able to connect with a service rep via chat.

Anon Ames 
Rating:
5.0

Customer did not leave a comment.

john wells 
Rating:
5.0

Customer did not leave a comment.

Jeffery Meyer 
Rating:
5.0

Excellent access to equipment and friendly staff.

Joseph Lane 
Rating:
5.0

Customer did not leave a comment.

Shannon Kennedy 
Rating:
5.0

Extremely satisfied with the customer service at this location. Super friendly and knowledgeable. This definitely will be my go-to for moving needs.

Robert Parris 
Rating:
5.0

Customer did not leave a comment.

KAITLYN BERGOCH 
Rating:
5.0

Customer did not leave a comment.

Carmen Nicholson 
Rating:
5.0

Customer did not leave a comment.

Dragan Rudic 
Rating:
5.0

nothing at all, this place was great, the gentleman who handled my transaction was polite, courteous, knowledgeable and very respectful. i would definitely rent from this location in the future

Steven Figueroa 
Rating:
5.0

I may never use uhaul again. I had to do the app pickup up and due to app/website issues it took 2 hours to get my truck. I have never been so frustrated in my life.

Tiffany Ann Cardella 
Rating:
5.0

Customer did not leave a comment.

Mark Sandag 
Rating:
5.0

Customer did not leave a comment.

Milton Flecha 
Rating:
5.0

Nothing much, service is excellent and the staff friendly and honest. Greatly appreciated the level of service we received here.

Georgianna Greenwell 
Rating:
5.0

We have used this location several times because of the great customer service

JOSEPH SIPLIN 
Rating:
5.0

Customer did not leave a comment.

Elvis Barros 
Rating:
3.0

The gentleman that help with the drooped off was rude and not very welcoming, for some reason unknown to me the emergency brake came on and was accusing me, I had now idea how, but he was very unprofessional and I felt I was going to fight him, my wife was worried as she sat in the car she could hear him yelling at me like he was ready to fight me. I told my wife I'm an Army combat veteran with 6 year of war time experience I can handle any conflicts, if he would have touched I would have drooped him right where he stands. This man needs to learn to respect people, others might not have the same restraint I had, he needs to learn how to treat customer. Wow this amn was rude.

Pedro Collado 
Rating:
5.0

It was a pleasure picking up the U-Haul there it was completely satisfied

charles coston 
Rating:
5.0

Nothing

JULETT WILSON 
Rating:
5.0

Nothing. This location was run incredibly well and I am extremely happy. Will definitely use again for future needs.

Paul J Wendland 
Rating:
5.0

Customer did not leave a comment.

Samuel Medina 
Rating:
4.0

Customer did not leave a comment.

Lawrence Bramlett 
Rating:
5.0

Customer did not leave a comment.

Ronald Farris 
Rating:
5.0

Very friendly and got me in and out.

Walter Gist 
Rating:
5.0

Make sure tire pressure on vehicle are to the correct PSI.

Gloria Challenger 
Rating:
5.0

Customer did not leave a comment.

JOSE CASANOVA 
Rating:
5.0

Very nice and friendly people running this operation.

jeffrey miller 
Rating:
1.0

I don’t know about this service I was not here for this I did not use U-Haul for nothing

LINDA PIERRE 
Rating:
5.0

Customer did not leave a comment.

Emmanuel De la Cruz 
Rating:
5.0

Customer did not leave a comment.

Miguel Rivera 
Rating:
5.0

Have your phone people as awesome as the actual pickup location people. I don’t like being called a liar as I was on the phone with your center.

Eleise Rogacki 
Rating:
4.0

The parking lot is a little small, but the staff was very friendly and efficient.

Erin Morgan 
Rating:
3.0

Van was full of roaches, smelled really bad, and had animal hair in the seats, the dolly we rented was so small we had to go rent another one from another location

Giancarlo Rodriguez Borrero 
Rating:
5.0

Quick and easy

Luis Misla 
Rating:
5.0

Not the location’s fault, but the pickup location was 30 miles from where I reserved the equipment for pickup. This was a considerable inconvenience because it cost me over two hours with travel, traffic going across town, and at the worst time. It was also then out of my way to go to the CAT scales. Ritt (the owner/manager) of the U-Haul location was friendly and helpful and had a great attitude.

Jason Schermerhorn 
Rating:
5.0

Friendly people and great service. The equipment was in great condition and clean.

James Neal 
Rating:
5.0

Ritt is the man! Truly a great guy and if he ever sells the business it will never be the same.

Thomas Scesny 
Rating:
4.0

Customer did not leave a comment.

David Marriott 
Rating:
5.0

Customer did not leave a comment.

David Davis 
Rating:
5.0

Customer did not leave a comment.

Anthony Gibson 
Rating:
5.0

The owner was very courteous and professional,

Michael Kelly 
Rating:
5.0

Everyone was so kind and understanding of my needs

Cynthia Schultz 
Rating:
5.0

Customer did not leave a comment.

Martin Lemay 
Rating:
5.0

Customer did not leave a comment.

Karen Herrera 
Rating:
4.0

Customer did not leave a comment.

Anibal Ortiz Blanco 
Rating:
5.0

Service rep was awesome!!!!

RICO CLARK 
Rating:
5.0

Ritt is a fantastic buisness man. I really enjoy doing buisness with him.

Mike Mahovlic 
Rating:
5.0

Customer did not leave a comment.

Walter Ostrowski 
Rating:
5.0

Everyone and everything was great. From pick-up to drop off.

Joseph Raszinski 
Rating:
3.0

Customer did not leave a comment.

Treadic Pugh 
Rating:
3.0

The people were very nice however the truck was dirty had a real dirty spoon in it with napkins and dirt . I feel I should have got a discount on this rental

trista henriquez 
Rating:
5.0

This was the BEST UHaul experience EVER! Highly recommend!

MICHAEL GAZSI 
Rating:
5.0

Customer service was amazing walk in and walked out that’s how quick it was thanks.

leonard matthews 
Rating:
5.0

Excellent Service!

allan torruella 
Rating:
1.0

The owner was incredibly rude when returning the vehicle. The text message i received when I picked up the truck stated I needed to check the truck out myself or be charged a $20 convenience fee if they did it for me. I began trying to check the truck out myself and the owner kept making remarks that I was doing more work for myself and was overall VERY rude about the whole return experience. I told him that I would be charged $20 if I didn’t do it myself and that is why I was doing the check out and he tried to argue with me saying “it doesn’t exactly say this”. I feel the owner was trying to scam by saying I don’t need to do the check out so he could bill me $20 after the fact.

Marcus Ennis 
Rating:
5.0

We frequent here almost weekly, the customer service is top notch!!!

ELIZABETH SHELBY 
Rating:
5.0

Customer did not leave a comment.

DEBBI WICHMAN 
Rating:
5.0

Customer did not leave a comment.

Javier Rivera 
Rating:
5.0

Customer did not leave a comment.

Mark Beaubriand 
Rating:
5.0

Customer did not leave a comment.

William Giles 
Rating:
5.0

Great experience. Staff was very nice and it was such an easy pick up. Highly recommend this location

Colleen Hall 
Rating:
5.0

Customer did not leave a comment.

Tiffany Woolford 
Rating:
5.0

Customer did not leave a comment.

Georgianna Greenwell 
Rating:
1.0

Do not go to this location

CAITLIN BAUM 
Rating:
5.0

Always great customer service

SHENITA BAILEY 
Rating:
5.0

Rit was great took care of everything. I had not towed anything with my new car and he made me feel very comfortable

RALPH CANNON 
Rating:
5.0

Customer did not leave a comment.

Eric Chez 
Rating:
5.0

My experience renting at this location is always top notch. The owners always greet you in a pleasant manner. AWESOME SERVICE ALWAYS

Chris Wilson 
Rating:
1.0

Worker yelled and cussed me out for not thoroughly cleaning out the back of the truck. Yet in a previous occasion that I picked up the truck it was dirty when I received it yet I didn’t complain. I told him to charge me for cleaning and he said he wouldn’t because he isn’t gonna clean up after anyone, and continued to cuss me out and yell. As I got in my car he continued to yell and cuss at me, he then got in the U-Haul truck started it up and revved it, then floored it down the lot. Later I received my receipt and he did charge me for cleaning when he made it clear he wouldn’t. Just crazy how he lost his temper so fast, cussed out a customer and yelled angrily at them at the top of his lungs. Wouldn’t recommend.

Saul Arvizu 
Rating:
1.0

Customer did not leave a comment.

Maurice Summers 
Rating:
3.0

Location was okay, roaches in van were concerning. Atleast 15 dead ones and I did see live ones.

daniel martinez 
Rating:
5.0

Very professional and helpful in attaching the trailer.

Rasul Yamungu 
Rating:
5.0

Customer did not leave a comment.

LINDA BEVIS 
Rating:
5.0

Customer did not leave a comment.

Keri Ann Chambers 
Rating:
5.0

Customer did not leave a comment.

Mike Nobles 
Rating:
5.0

Customer did not leave a comment.

Karina Mercado Vargas 
Rating:
5.0

Ritt was AMAZING! The website had pre-set me a big truck and he asked it we needed something that big. We didn't but didn't think we had any option. He swapped it out for a much smaller truck saving us a lot of money. Ritt was friendly and helpful. We'll definitely come back again!

Alfred Herzing 
Rating:
4.0

Customer did not leave a comment.

Gary Parker 
Rating:
5.0

The man who was working was very helpful and got our trailer all connected for us. We were very grateful for his excellent customer service.

Rebecca Rose 
Rating:
1.0

They’re very rude and confrontational horrible experience

Hazel SIngleton 
Rating:
5.0

Customer did not leave a comment.

Teodoro Rivera 
Rating:
4.0

Customer did not leave a comment.

Marius Kristiansen 
Rating:
5.0

Fast friendly service.

Chuck Hough 
Rating:
5.0

Customer did not leave a comment.

Nicole Hancock 
Rating:
5.0

Customer did not leave a comment.

Charlene Aaron 
Rating:
5.0

Customer did not leave a comment.

Adam Shreve 
Rating:
5.0

The truck was clean, I was explained everything in detail while I waited for the truck to be pulled up, so the wait was pleasant. Overall, great place to rent a uhaul truck.

Jorge Rivera 
Rating:
5.0

Extremely nice very helpful

Richard Bedal 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GARCIA 
Rating:
5.0

Customer did not leave a comment.

Lindsey Ruis 
Rating:
3.0

When picking up the truck there was a worn piece of cardboard taking up the windshield. I removed it and went to place it outside of the truck and a shirtless man came out of a trailer on the premises and screamed at me across the parking lot to fold it up and put it in the truck. Extremely rude, unprofessional, and embarrassing. Would never recommend this location.

Kate Courtemanche 
Rating:
5.0

Kind, friendly and prompt service.

Jonathon Smith 
Rating:
5.0

Customer did not leave a comment.

ADRIAN HOBBS 
No reviews have been submitted for this location.

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