Customer Reviews for HDR Auto Body Shop
(U-Haul Neighborhood Dealer)

17 reviews

8021 J Snouffers School Rd   Gaithersburg, MD 20879
(1 Block North of Woodfield Road Route 124 next to Cube Smart Storage)

(240) 252-1892

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(240) 252-1892

8021 J Snouffers School Rd
Gaithersburg, MD 20879
(1 Block North of Woodfield Road Route 124 next to Cube Smart Storage)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Abbie Rosner 
Rating:
2.0

The computer system was absolutely horrible. I will not be retuning to this uHual location.

Jasmine Edwards 
Rating:
1.0

My U-Haul broke down unexpectedly and I was incorrectly charged for the whole experience. I would never in a million years suggest U-Haul TO ANYONE EVER. It is terrible and I demand a full refund for being given fault equipment then being charged for it. I will involved my lawyers asap if I am not fully refunded

Brent Martin 
Rating:
3.0

Customer did not leave a comment.

Phyllis Netherland 
Rating:
2.0

Customer did not leave a comment.

Fereselam Alemu 
Rating:
4.0

The location was tough to find. I went to the UHaul on Snouffer School Rd, then to the one in AirPark before finally locating this one.

Gagandeep Singh 
Rating:
3.0

Customer did not leave a comment.

Dahlia Knight 
Rating:
3.0

The people were friendly at the location but they were a little challenged the computer system and getting my "pre-paid" rental organized. Their location was a bit of a challenge to find (they need a better sign).

David Kyle 
Rating:
5.0

Customer did not leave a comment.

Mary Stabler 
Rating:
1.0

My reservation was for a truck, furniture pads and a utility dolly. When I arrived only the truck was there. I had to go to another depot to get the pads and the dolly and at this depot the staff was completely indifferent to my inconvenience. When the first depot became aware that it could not meet the contractual requirements of the reservation it should have taken steps to procure the supplies from the other depot to complete the reservation order. Failure to do so was a major fault in customer service and although the second depot was able to make good on my requirements, I did not receive the slightest indication of regret that U Haul had failed to live up to the terms of the reservation. As a minor point the first depot (HDR Bodyshop) did not have a working printer to supply me with a record of the truck rental or of any proof of possession during the rental. In all, a disgusting and utterly annoying experience.

Malcolm Keen 
Rating:
4.0

Customer did not leave a comment.

John Mould 
Rating:
3.0

Location is an auto repair shop, not a U-Haul retail facility, not what we were expecting. Initial phone contact the day before pickup led to confusion as truck rental is not their primary business. When we actually picked up the truck, the personnel on site were very helpful.

Virginia Gray 
Rating:
3.0

The pick up was scheduled for 10am. I called to let them know I would not be there until later that afternoon. Whoever I spoke with did not relay the message, so when I arrived they had cancelled the reservation. Luckily there was another truck available, but the process was long and tedious.

Gary Strand 
Rating:
3.0

Customer did not leave a comment.

Felix Lora 
Rating:
5.0

Excellent Customer Service from Pedro at HDR.

JERRY SCHROER 
Rating:
4.0

Very nice people

KEITH SMITH 
Rating:
5.0

Ask for Pedro he is excellent

THE CHURCH OF JESUS CHRIST 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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