Customer Reviews for H A Rosalio LLC
(U-Haul Neighborhood Dealer)

214 comentarios

3515 N Monroe St   Tallahassee, FL 32303

(850) 583-3279

Horario

  • Mon–Fri
    9:30 a. m. - 4 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 11/28/2022 - 1/4/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(850) 583-3279

3515 N Monroe St
Tallahassee, FL 32303

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 4 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 11/28/2022 - 1/4/2023: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was seamless and the attendant was friendly and efficient!

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
3.0

Location very convenient. Store was closed when we arrived. Store hours do not match Google online hours. I had to do self check out to drop off truck.

Carole J. 
Clasificación:
5.0

Save my reservation so I don't have to go to a new location and wait the whole day I needed to move to actually get the truck. Terrible service and the only thing redeemable is the management of the location I had to go to instead.

Matthew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula M. 
Clasificación:
5.0

Everyone I encountered at this location was helpful and kind. My only complaint has nothing to do with the location, but with Uhaul. I returned the truck 4 days early because I was permitted to move in earlier than anticipated, but was not offered a refund for those days. Super frustrating.

Amy L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

theresa Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

The equipment was dirty, thankfully my merchandise was in plastic or it would have been destroyed. I felt overcharged after I put more than the gas required back in. I didn't like my experience this time .

jovita B. 
Clasificación:
1.0

Only person to try to help correct the mistake uhaul has made regarding a truck I didn't have and a place I didn't take it to. UHUAL NEEDS TO REFUND MY MONEY POST HASTE

Alamando C. 
Clasificación:
4.0

This location is awesome and the 2 Gentlemen VERY KNOWLEDGEABLE

Monica T. 
Clasificación:
1.0

This had to have been my worse uhual experience ever. Employee was not educated on company policy

GUEDGY T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
3.0

This location was okay. the two gentlemen was very nice and knowledgeable and very patience. here lately when going to u haul I always have an issue. last time i rented a truck there were a lot of roaches coming out when my husband and i were thirty minutes in our ride. this time we rented a truck went to the first location and there were no trucks available , so they looked up another location and made me reservations for a van. went to that location and it was not available. i said i see three trucks and you are telling me there are none available when i have reservations. he said there was a reservation two days prior that will be picking up. i said I'm here now with reservations. second location on Monroe lake Ella was very rude. the third location was supposed to have a van but didn't. we finally received a truck instead. not happy!!! oh! since March we been trying to get a 5x10 unit for $99 none available.

sara J. 
Clasificación:
5.0

Smell of truck in driver area.

Berly F. 
Clasificación:
5.0

My experience was great! I was able to pick up truck a little earlier than appointment. Had no issues at all. Truck appeared to have a little dog hair on floor mat. But no big deal and there was NOT an odor. African American gentlemen at front desk was great and professional. I would use them again!

Baxter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

This was a great location to rent from. Very courteous and friendly. Knows the vehicle and mileage well. I was comfortable after speaking to the front desk about my concerns. I will definitely be back.

bernota B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
3.0

Small rural location, but well run and maintained.

Albertus O. 
Clasificación:
2.0

I was told that I couldn't leave my car there. I told the guy that the other employee the weekend before told me I could. I'm alone and have no other choice. The guy told me that the area next to them was part of Pizza Hut and that I could get towed. After getting everything loaded, I drove back there before leaving town. Pizza Hut was open then, so I went inside and talked with a guy there. He looked at where I parked and said that wasn't their property, and that my car will be fine parked there for the day. When I returned that evening, my car was still there so there was no problem, thankfully. The steering wheel on the truck I used is way off center. Next time a front end alignment is done, they need to straighten out the steering wheel. The A/C worked but the fan only worked on low. When the truck is empty, it doesn't want to shift out of first gear. You have to wind it out before it will go into second gear. It seemed to work better on the trip with a load in the back.

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
5.0

The inside of the truck had a mildew smell and there was a small water leak inside the compartment due to a rain storm.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weaver W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gillian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deantia F. 
Clasificación:
3.0

Someone who moved and is tired needs an easier time with getting and returning the truck. Alot of money.

MIRIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christalyn F. 
Clasificación:
1.0

There was only one person working on this site. The trailer was pulled out of the backwoods of the site. When I called I asked if someone could help me attach the hitch and scrap the car I was told yes. When I arrived the young man did not help. I had to ask him if he could assist with instructing me on how to strap on the car and he did. Two hours after leaving the back tire blew out in the trailer on 1-75. We had to wait 4 hours before we received roadside help. Also, there are no customer bathrooms.

Kimberly M. 
Clasificación:
4.0

Truck needed sweeping out and rep swept the rear when I pointed it out to him. Doors were hard to operate and needed lubrication. Basically I needed a truck to move some furniture and it fit my needs very well. Staff was easy to deal with and met my expectations.

Donald S. 
Clasificación:
5.0

I pulled the truck into the return location and before I could even wonder what to do next a very helpful associate came out to me at the truck and promptly checked me in. Great customer service.

Mark P. 
Clasificación:
5.0

Uhaul came through for us. We were short on time and really needed a trailer to haul our car with and they had it and a truck ready for us.

Billy M. 
Clasificación:
5.0

The 5x8 trailer rode really well behind my Toyota Highlander. ¡Gracias!

Theodore J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debby H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
1.0

I have called in, written in and emailed in about this awful experience. I am shocked that a guaranteed pick up is not a REAL thing for Uhaul. I have rented from you for 30 years and never had this many issues. I booked 2-22-22 and put in my cc and then showed up and the reservation was cancelled at the location by an inept employee who cancelled it OUTSIDE the 1 hour window to pick up DURING a torrential rain storm. THEN sent me 46 miles round trip to another location that had NO truck for us either. ALL while we were trying to move and drive 11 hours home.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

madelia B. 
Clasificación:
2.0

El cliente no dejó un comentario.

ephraim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Horace B. 
Clasificación:
4.0

Thankful this location was able to honor my reservation. I had a reservation at another location and the truck was not there when I arrived.

ARIANE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mel S. 
Clasificación:
2.0

Kids running the place (or at least that's how they behaved) and the truck was filthy.

James M. 
Clasificación:
5.0

A no nonsense type of place. My kind of place.

Ryan T. 
Clasificación:
4.0

Check out process is aggravating. Espcially after a full day of moving. You really want me to take a picture of where I parked (the same place you found it when you came in). Also the tank was not full when I picked it up. So I had to stop twice for gas, once when I got it and once when I brought it back and I only drove 60 some odd miles.

POWELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Everything was fine. Your employee was courteous and helpful. No issues at all.

michael S. 
Clasificación:
5.0

The young man was so nice even though it was poring rain and he made sure to go over everything to make sure my car was back in order after the trailer was removed

laurie W. 
Clasificación:
5.0

Very courteous

Sandra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly J. 
Clasificación:
3.0

Had a bad tire on truck that had to be replaced. Took over 2 hours to have replaced and service truck got stuck at residents house and tore up drive. They should have repaired drive prior to leaving

Gerald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gene L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth V. 
Clasificación:
3.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

FERNANDO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATIE R. 
Clasificación:
4.0

Make sure that return times for equipment is same as posted and on the rental order. Returned rental equipment as stated on order. Business was already closed by 15 min.

BARBARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Venice S. 
Clasificación:
2.0

ND

SERENA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOYA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

Terrible location. Had difficulty picking up the truck after hours (through the mobile app) and dropping it off (after hours through the mobile app). Will not use this location again nor recommend it to anyone.

Ovidiu M. 
Clasificación:
4.0

Friendly staff quick and easy check out

Bill L. 
Clasificación:
5.0

Rented a truck and car trailer and could not be happier with the experience! It was our first time using a car trailer so we were very nervous, but Daniel made the process a lot easier by thoroughly explaining how to properly mount and dismount the car. Very friendly customer service made a very stressful day a whole lot better, I could not recommend them more!

Randy R. 
Clasificación:
1.0

The people at the location I went to told me I could keep my 4 hour renter longer if I needed to, but when I did go over 35 minutes, charged my card double the amount. I got no receipt, said they would email it to me… imagine my shock. Had to call corporate UHaul to have the extra amount removed. They are scammers, and it's criminal. Never again!

CLAIRE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

I showed up 5 minutes from closing and the guy was great. He took the time out to make sure I was good to go!

Eugene N. 
Clasificación:
3.0

Please sweep and clean trucks. Thx.

DALE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNIS T. 
Clasificación:
3.0

Have better computer access to main servers for faster check in.

GREGORY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONNA B. 
Clasificación:
2.0

Shady location. Owners put the closed sign up and walked away as we walked up to door. Trash every where and broken down vehicles. Very bad look for Uhaul.

James S. 
Clasificación:
5.0

Fast, friendly service.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA K. 
Clasificación:
4.0

Just dropped off the truck, nothing special about dropping off truck.

Alphonso W. 
Clasificación:
5.0

Thanks Yall Guys

michael R. 
Clasificación:
2.0

$370 for a 1 day less than 8 hr rental is ridiculous. I will use a competitor next time.

Colton J. 
Clasificación:
1.0

When the trailer was given to us the employee stated that we needed a wiring harness adapter. They didn't have one but we could get one and if not as long as we were driving during the day we would be ok. I went to multiple Uhaul locations in Tallahassee and no one stocked what we needed. For the first several hours we routed our drive to stop at Uhaul and auto parts stores, no one had what we needed. We drove to our destination without working lights on the rear of the trailer. We will need to rent trailers and trucks over the next 6 months and WILL NOT USE UHAUL. How could your company let us leave with a casual "you'll find one easily" and drive under dangerous conditions? We trusted the Uhaul brand.

Melanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra S. 
Clasificación:
5.0

These guys were polite and friendly but yet professional. My visit at this location was a pleasant experience.

FRED D. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnston O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent E. 
Clasificación:
3.0

wasn't sure where to park it after hours, so I had to park it in the mud

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marri P. 
Clasificación:
5.0

Better than last time we used this location. Employee was friendly and went over everything with us. Showed us issues with truck and made sure I felt comfortable with everything.

William K. 
Clasificación:
5.0

Great customer service. Uhaul trunk was in good working condition,

Rosana J. 
No se han enviado comentarios para esta ubicación.

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