Daniel and his crew are extremely friendly.JOSEPH A.
Customer Reviews for H A Rosalio LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck was not clean on inside! It is a season of Covid and this was just disgusting to have to tolerate. The truck had NO ramp that comes out back which made it difficult for my young son and I to get this heavy furniture off the truck!! Then I reserved a regular hand truck for $7 but bcuz they had none he "UPGRADED" to next hand truck for $3/more. On top of all of that the Rep kept trying to add stuff to my rental that I did not want need or ask for! My reservations was for $32 but her first wanted to charge me over $50 but I questioned the amount and her took it back to $46. VERY DISGRUNTLED CUSTOMER!! I WILL NOT DO BUSINESS Here Again!!! EVER!!!Pamela T F.
El cliente no dejó un comentario.Stacy B.
El cliente no dejó un comentario.Douglas G.
El cliente no dejó un comentario.Jacqueline H.
Quick and friendly.Lori P.
The staff at this facility was terrible. We rented a trailer for a one way use and they convinced us to do a return instead of a one-way trip that it would save us money and told us we could bring it back anytime the next day. We told them that it would be late the next day, they said it was fine and that we could just park it anywhere on the lot and check it in later. they didn't give us a paperwork/contract he said we didn't need no paperwork, just bring it back anytime tomorrow. when we came back they charged us extra day because they said we did not bring it back within 24 hours but how could we know that we were supposed to bring it back within 24 hours if they didn't give us any paperwork or tell us that it needed to be returned by 12 PM. When I confronted the guy he said that it was in our paperwork and there's nothing that he can do but they never gave us any paperwork and we told him when he switched our reservation that it would be late The next day before we could bring it back. I've used U-Haul for my business and personal use for a very long time and I will never use U-Haul ever again I will find a different company to start using my rental fromRonnie C.
Did my own dropoffSHANNON B.
El cliente no dejó un comentario.Emily F.
Easiest rental ever! Thank you!Julianne L.
El cliente no dejó un comentario.Timothy S.
Super friendly staff. Got me in and out.Ginger D.
El cliente no dejó un comentario.Elizabeth C.
I never met any staff because I returned my trailer after hours. I went through the trailer return process online but never received verification of my return. I've tried calling the location to verify but have received no answer.ANDREW E.
Dropped off after hours. Easy and convenient.BRIAN W.
I would however not recommend UHaul themselves..2hrs waiting for representatives to answer the phone and customers don't always want nor are able to do things online. Your website is atrocious ðŸ˜«, kicking people out when attempting to take pictures of DL to complete registrations and obtain keys after hours! I won't be using UHaul again! Grrrr!CHRISTOPHER L.
El cliente no dejó un comentario.ryan B.
El cliente no dejó un comentario.Nathan J.
El cliente no dejó un comentario.Craig F.
YOU CHARGED ME $117 AND THEN ANOTHER $100 4 DAYS LATER?????Eric D.
El cliente no dejó un comentario.Shahene N.
Original drop off location told us we could t return vehicle. Had to drive across town. Very inconvenient.David N.
The vehicle was not full of fuel upon pick-up. The equipment I had requested, a furniture dolly, was not available at this location.WILLIAM C.
These guys stepped up and took the truck back in when 3 other dealers in the area refused the truck or would not answer their phone. CJ's refused (original destination) Big Momma's refused 5001 refusedROBERT W.
El cliente no dejó un comentario.Cassandra J.
El cliente no dejó un comentario.Harold D.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.MARTA A.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Mark P.
I did not receive the email receipt I was promised when the equipment was dropped off. I would like it emailed.Matthew R.
El cliente no dejó un comentario.Andrew P.
Have more options of equipment not be so limited. Though this location in the end was about the same distance. The equipment should really be at the location you choose. If it's not then what is the point of us picking our location.Amy K.
El cliente no dejó un comentario.Bernie B.
Pick abs drop employees were outstanding !JOSHUA S.
El cliente no dejó un comentario.Elizabeth C.
El cliente no dejó un comentario.LAVONDA W.
This location was super friendly and it was a smooth process for truck pick up!Noah S.
Lack of supportJAMES H.
Everything went very well. I was happy that they had an after hours phone number as reaching U-Haul home is impossible. The app wasn't working as it would not accept the photo I summitted. I called the after hours number and they assured me there was no problem, not to worry. The return was made on their end when they opened the next day. Great way to do business! Gracias.ROBERTA R.
El cliente no dejó un comentario.Robert S.
Very kind, courteous and professional.William W.
El cliente no dejó un comentario.Ras M.
El cliente no dejó un comentario.Thomas K.
El cliente no dejó un comentario.John S.
The only issue (not a location issue) was the 3 voltage outlets in the truck did not work, the fuse must be blownROBERT R.
The ride was AWFUL, if I went over 60mph the whole cabin would shake. Something is wrong with the suspension or wheels because that was extremely unenjoyable. I would not recommend uHual to another because this was the second time in a row where I have used a poorly maintained truck that resulted in a terrible trip experience. First rental was a 10ft truck with a hole in the wheel which made me stop multiple times to refill with air after it got dangerously low. Low as in ~50psi. Won't be using uHual again unless I feel like something was done about this.WILLIAM A.
Have the site open on timeMark J.
El cliente no dejó un comentario.JULIA M.
Although the listed phone number works, no one EVER answered whenever I called. This was very frustrating when trying to make changes to my reservation.Olivia R.
El cliente no dejó un comentario.KEVIN M.
Very disheveled and disorganized. Over charged me for rental.Joel K.
El cliente no dejó un comentario.Paula M.
El cliente no dejó un comentario.Christopher P.
El cliente no dejó un comentario.JARED O.
El cliente no dejó un comentario.Brent P.
Staff was professional but pleasant. Got me out in a jiff.Norman B.
Trying to call most u-haul dealers routes you to the national office. I have held for 30-60 minutes without anyone answering. Trips to local dealers with poorly trained people wasn't much better. Finally picked up a car hauler trailer with lots of dents and a poorly attached loading ramp. The dealers that rented the trailer to me and the one where I turned it in were helpful but the rest of my u-haul experience was frustrating and discouraging. I've used u-haul in the past but this experience was by far my worst experience.Bruce P.
They messed up my order at firstJames W.
El cliente no dejó un comentario.kendall P.
I arrived shortly after opening and the employees were hard at work from a large number of check-ins. Seeing me pulling in, they directed me to the back lot area, where I was met with a courteous gentleman who checked me in after I parked the trailer. This meant that I did not need to go inside, so I am unable to speak to the cleanliness. However, the experience and help were such that I will both recommend this location to a friend and use it again myself, should I need another rentalCHRISTOPHER C.
El cliente no dejó un comentario.CHRISTIAN B.
El cliente no dejó un comentario.rongeletta H.
El cliente no dejó un comentario.ROGER M.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.russell C.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.paul L.
This was not the location on my reservation . 1109 W Orange Ave Tallahassee FL 32310 didn't have the equipment that was reserved. Upon checkin it said the pickup location was in Birmingham AL. Over 5 hours away.KEITH D.
I reserved the truck online with a virtual check-in and pick-up. However, a few days later, I needed to add a pull behind the trailer as well. I called the haul number on the reservation, and the lady that assisted me was wonderful and very helpful. She instructed me that since I was adding the trailer, I would need to pick up the truck and trailer in person while the store was open, no problem. When I arrived to pick the truck and trailer up, that's when my experience began to fail. The gentleman that was checking me in was irritated because he put the keys in the box for me to pick up virtually, and he made his irritation known by telling the person he had to call on the phone to check me in and me. Mind you, this is what was asked of me when I added the trailer. What was even worse was two other customers came in after me, and while we were all waiting, he contained to badger me and tell the person on the phone, â€œI don't know why we have virtual pick up if they never follow the directions anyway.â€ Once the check-in was complete, the gentleman verified that that that the truck was ready to go all items were in there. However, once I got the truck and trailer back home, the two hand tricks I ordered were missing. I immediately called the place back to inquire when I could get them, but no one answered. I scheduled some help that evening to help me move some of the boxes out of the house, and without the hand trucks, this wasn't easy and added unnecessary labor on our part. The truck ran great, and no issues when traveling.Kristopher F.
Hire more people like the woman running that facility. She was courteous andknowledgeable.ANTHONY D.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Deborah L.
We were told to fill tank to where it was when we started which we did but we were charged additional $17 for gas. Since we dropped off after they were closed and do not live close to this destination, we were unable to prove or dispute. Very frustrating experience with u-haul all in all though truck was nice and easy to drive.Kim H.
El cliente no dejó un comentario.Darryl E.
El cliente no dejó un comentario.Elizabeth C.
Elizabeth was a pleasure to work with. Followed thru and helpful.DANIEL S.
El cliente no dejó un comentario.Bob O.
El cliente no dejó un comentario.Ryan R.
El cliente no dejó un comentario.Harry D.
El cliente no dejó un comentario.peter S.
El cliente no dejó un comentario.HUGO R.