Customer Reviews for Guy Am Auto
(U-Haul Neighborhood Dealer)

489 reviews

4539 Lyndale Ave N   Minneapolis, MN 55412
(Corner of Lyndale & N 46th)

(612) 522-7156

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: 1 pm–5 pm
Special Operating Hours
  • 3/28/2024: Closed

Services at this Location:

Contact Us

(612) 522-7156

4539 Lyndale Ave N
Minneapolis, MN 55412
(Corner of Lyndale & N 46th)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: 1 pm–5 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Hi, I reserved the U-Haul under my name, Nefertiti Bryant, for March 15th, but I had my mentor pick it up because I did not have a License. Anyhow, the truck transmission was not performing as it should. It would not pick up speed the way there or back. Not to mention that the guy at the U-Haul place had terrible customer service, needed to speak English, and was agitated with the customer. This is the second time he has acted in such a way. Last time, on May 1st, 2023, he also gave unsatisfying customer service. Thank you for your time on this matter.

edward lynn 
Rating:
3.0

Customer did not leave a comment.

DONALD MARIETTE 
Rating:
3.0

Customer did not leave a comment.

Martin Abel 
Rating:
5.0

Customer did not leave a comment.

Sean Nawrocki 
Rating:
5.0

Was told I could drop off at any location in Florida.

Andrew Schaffer 
Rating:
2.0

The tank was empty, when I got the truck, but the site said it was full. I paid 70 dollars to fill up the truck when I only drove 6 miles.

Justin Pham 
Rating:
5.0

Customer did not leave a comment.

Mindy Joy Mayer 
Rating:
5.0

Store owner was very kind and very quick. Will be stopping by again should the need arise.

Ashwin Wahlquist 
Rating:
5.0

Customer did not leave a comment.

john michan 
Rating:
2.0

It’s in a part of town that I did not feel safe in. There were gunshots going off and lots of people staring at me trying to decipher whether I was a boy or a girl

Amethyst Black 
Rating:
3.0

Customer did not leave a comment.

Noah Tillman 
Rating:
5.0

Customer did not leave a comment.

Santrysa Jackson 
Rating:
3.0

Guy said he would email me a receipt. But as of today I have not received a receipt of drop off.

frank michna 
Rating:
5.0

Customer did not leave a comment.

Nathan Goldman 
Rating:
1.0

Had to wait 40 minutes to receive the truck & it was blocked in by other trucks.

Morgan Day 
Rating:
5.0

Customer did not leave a comment.

Lilian Osorio 
Rating:
4.0

Customer did not leave a comment.

John Becker 
Rating:
5.0

Everything was great! I wouldn't change a thing.

Tinitha Warren 
Rating:
1.0

Customer did not leave a comment.

Terri Savaryn 
Rating:
5.0

Customer did not leave a comment.

frankey smith 
Rating:
5.0

Nothing. Very professional and courteous.

JERALD BROOKS 
Rating:
5.0

Nothing. All is well maintained.

JERALD BROOKS 
Rating:
1.0

I turned the truck in the same day I rented it. I returned it to the above locating and the guy didn’t do a walk through with me did check in my truck right away he waited until the next morning potentially costing me money I had to call uhaul at night to ask what happened they were able to help me but do not drop your truck off at this location terrible and sketchy

Chase Rossi 
Rating:
4.0

I didn’t have my requested equipment

ZACHARY SCHILLING 
Rating:
2.0

I had problems with drop off! I was given a site to drop off in Noth Minneapolis.Wheni got there were a couple problems. The key dropoff was not functioning and it had a sign to go two miles to another location. I tried to use the app to check out and it came uo with an error message. The operator said try the webite it is better than the app. I was not impressed with this rental.

James Dunn 
Rating:
1.0

They said they were too busy and did not help at all. I had to put the tongue of the trailer under the front of another truck so it did not look inviting to steal.

MICHAEL EVEN 
Rating:
4.0

Customer did not leave a comment.

Meghan Hooks 
Rating:
5.0

Customer did not leave a comment.

margaret morgan 
Rating:
1.0

My contract had this location. But when I went to drop off told me to take to a totally different place. Spent 30 minutes trying to fix.

Joshua Martin 
Rating:
5.0

The Team at Guy Am were kind and super helpful with expert knowledge!

Chauncey Dunn 
Rating:
3.0

Customer did not leave a comment.

Andrew Worwa 
Rating:
4.0

Customer did not leave a comment.

Jeremy Bergan 
Rating:
5.0

Was great! I did a mobile check in… and just returned the keys in a drop box! They started the refund right away the next morning. ( I put a deposit on a prepaid card)

Latasha cygan 
Rating:
3.0

The location was a little hard to find, and the store itself was cluttered but the Father/Son employees were awesome and very customer oriented. Maybe some better signage and a little organization inside the store would help. The truck was in good shape and ready for my one way trip to Oregon.

Scot Dalquist 
Rating:
5.0

Customer did not leave a comment.

Sukia Rabio 
Rating:
5.0

Customer did not leave a comment.

sookdeo somaiah 
Rating:
1.0

I had originally booked at a different location. This location, the parking lot is an ice rink. The truck was stuck in the ice and took an hour to get out of the lot. No one was on site, and when we finally got someone they had to use another uhaul truck to tow our truck out of the lot. While attempting to do that they broke the tow rope and had to use a crowbar to detach the rope from the truck. I asked if they could change our reservation to a different truck, but they said it should just be a few minutes (it wasn't). You also need to climb through ice and snow to get to the car keys from where the trucks are parked.

Sarah Jarvis 
Rating:
5.0

Great service and it was easy. The gentleman that helped was go nice. It was easy to pick up the truck and easy to drop off

Brenda Peterson 
Rating:
5.0

Customer did not leave a comment.

Josala Landvick 
Rating:
3.0

I was billed 3 different amounts and money not taken out for over 12 days. You shouldn't be able to have access to peoples accounts to take out different amounts. Totally pissed off!!!

Ashaki Brown 
Rating:
5.0

Customer did not leave a comment.

Robert Linden 
Rating:
3.0

Back of truck had a bit f garbage in it. But guy inside was very friendly and helpful.

Daniel Nelson 
Rating:
4.0

Customer did not leave a comment.

Brian Colvin 
Rating:
4.0

Customer did not leave a comment.

Fabian Jones 
Rating:
3.0

I think all staff should be trained and able to understand your system. If a hard copy of receipt paid in full, especially when reimbursement are needed. How can this be considered!

Alice EmoryFerguson 
Rating:
5.0

Nice people, clean unit ! Would definitely use them again

Reuben Stutzman 
Rating:
3.0

This was a very scary area of town and 20 miles away from moving address plus road construction detour. Owner agreed and did charge me extra. He was very kind and stayed until my ride found it even though he was closed. It was not an area a single woman should be outside alone. Service good but due to area would not recommend. His store was clean.

Frances Mynars 
Rating:
1.0

This wasn't an actual U-Haul facility. I found out choosing to do it all online was a huge mistake! Glitches throughout. Location didn't tell me where my truck was. I had to go to a back area to put a code in to retrieve the van key. Horrible experience

Jennifer Roo 
Rating:
5.0

Customer did not leave a comment.

Hardy Armstrong 
Rating:
2.0

the parking lot entrance was blocked by a huge uhaul trailer, driving in was nearly impossible without going over a curb

Antonette Kamara 
Rating:
5.0

Customer did not leave a comment.

LaQuesha Jackson-Jones 
Rating:
5.0

service was very good and truck was very clean....

Scott Switzer 
Rating:
1.0

I was called by u-haul representative to let me know that they had to change my reservation to an even further location because my original location didn’t have the equipment (two dollys) that I needed. I showed up to this further location and they didn’t have any of the equipment that I was told this location had. I ended up having to move without the necessary equipment to survive, and instead of taking me 4 hours it took me over 8.

Cristina Domogma 
Rating:
5.0

The store owner and worker were really helpful in processing our paperwork quickly and got us going when virtual option took longer than expected and asked too many questions.

Kevin Lao 
Rating:
5.0

Customer did not leave a comment.

Chedor TV 
Rating:
5.0

Very friendly efficient service.

Chauncey Dunn 
Rating:
2.0

Timing got messed up by 3 hours. Moving blankets were stored in a cluttered garage with cats. Truck was dirty and had McDonalds bag in it.

Charlie Gilb 
Rating:
3.0

All went well

Vivian Boyd Olukoga 
Rating:
5.0

Customer did not leave a comment.

DON STEELE 
Rating:
3.0

He said he would take care of an error in gas volume and missing blanket we didnt receive at onset due to vendor error. He said he would handle it but my card was billed for their gas error and incorrect mileage. He said that just so we would leave. Not funny.

Lori Simone 
Rating:
5.0

Folx at the store I picked up from were nice! Cool store.

Jessica Monette 
Rating:
4.0

Make sure the equipment is clean 👌 Equipment was well maintained

Sergio Landa 
Rating:
1.0

Fix the transmission on the truck and check the driver license of the driver, and check the gas in the truck on return WITH the customer!!! Not days later ugh!!!

Shevon Darrough 
Rating:
5.0

Customer did not leave a comment.

Kelly Kalberg 
Rating:
1.0

Very bad customer service the employee was very rude

Khadijo Warsame 
Rating:
1.0

Very bad area for your customers to have to pickup.

Daniel Gonsior 
Rating:
2.0

The personnel was helpful, but the facility was less than inviting and was not very clean.

Gary Rohwedder 
Rating:
3.0

I had several difficulties with the Uhaul App and it's unlikely I would have been able to pick up and drop the truck off outside normal business hours. The app didn't "approve" the reservation to begin with. The lockbox for the key was empty because the locks had iced shut and the store owner was keeping the keys inside. The app couldn't recognize my odometer reading images upon drop-off, so I couldn't complete the drop off automatically. The store owner with the Uhaul drop box was very helpful however, and I managed to get everything squared away by going into the store and speaking with him.

Patrick Walsh 
Rating:
4.0

Customer did not leave a comment.

Pamela Matthews 
Rating:
5.0

Customer did not leave a comment.

Ishmael Israel 
Rating:
1.0

Be on time

Destanee Wallace 
Rating:
5.0

Customer did not leave a comment.

Brian Gruidl 
Rating:
4.0

Customer did not leave a comment.

Vincent Risso 
Rating:
5.0

The owner at this location was personable, and extremely helpful.

Lana Helms 
Rating:
4.0

Customer did not leave a comment.

Emma Dexter 
Rating:
5.0

Customer did not leave a comment.

Daniel Ruby 
Rating:
5.0

Will use again in a couple of weeks.

DEAN T SKOGLUND 
Rating:
5.0

Service was exceptionally great. Went above and beyond for us. Helped us manage a very stressful move.

MEGAN ANDERSON 
Rating:
3.0

Update website to include current phone number and pickup procedure.

David Wright 
Rating:
3.0

Customer did not leave a comment.

PER WIGER 
Rating:
1.0

Customer did not leave a comment.

Randall Hawkins 
Rating:
1.0

I prefer the Blaine location, this one was very unprofessional. Entry door was locked when I arrived. Walked around outside until I finally found someone. Went inside and he wanted me to check in on my phone. I wanted to add a driver and he said don’t worry about it. The truck was dirty inside. It wasn’t what I expect from a uhaul location. Next time I won’t go there.

JEROME LACHINSKI 
Rating:
2.0

We needed the truck at 9am as we were on a time crunch, when we went to pick it up they were unable to load our order and it took over 40 minutes to get the keys. I received an additional 30 dollar charge after dropping the truck off despite having added 30 dollars in gas. Don’t plan on reserving a uHaul from this location until at least an hour after they’re open.

Alan O'Neil 
Rating:
5.0

Customer did not leave a comment.

JAMES GEBHARD 
Rating:
5.0

Customer did not leave a comment.

Blake Auer 
Rating:
5.0

Great experience

Tammy Dougherty 
Rating:
5.0

Customer did not leave a comment.

Victoria Hong 
Rating:
4.0

Customer did not leave a comment.

Rachel Oberg-Hauser 
Rating:
1.0

Watch for broken glass, defective equipment and sketchy location.

David Sawin 
Rating:
5.0

Great service.

Joseph kivens 
Rating:
5.0

Customer did not leave a comment.

ERIC ARVOLD 
Rating:
2.0

Customer did not leave a comment.

OSAYIMWEN OMO-IYAMU 
Rating:
4.0

Customer did not leave a comment.

Abimbola Johnson 
Rating:
2.0

Review truck before customer takes. The windshield had a big crack and I called to tell you and then you tried to charge me for the repair.

Kerri Taylor 
Rating:
5.0

Phone charging not working

khadijo warsame 
Rating:
5.0

Customer did not leave a comment.

Euplemia Black 
Rating:
5.0

It was a good experience, just could use a bigger sign to make sure it is the right location.

ROBERT ATKINSON 
Rating:
3.0

Nothing. It's just a small retail store. No bells or whistles. The owner was nice though

TRENANCE LYNCH 
Rating:
3.0

Customer did not leave a comment.

Anthony Koop 
Rating:
4.0

Customer did not leave a comment.

Thomas Mahowald 
No reviews have been submitted for this location.

Additional Services at this Location

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