Both ladies at the front counter were awesome!!!
JAMES W.
Customer Reviews for Guthrie Self Storage-RB
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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They were very nice and made this move easy for me
Cacy M.Brittany's Customer Service was Amazing! She took care of us and got in and out! I will tell anyone that move to go see her at this location. Great Customer Service is so hard to find these days but she executed from the time I called her asking questions, til returning the keys on Friday. Thanks for having an amazing staff member.
Lakeisha S.Very professional people, clean property and grounds. Se los recomiendo a todos.
Tony F. | Overall ExperienceBrittany was awesome, professional and friendly. I recommend this location.
MICHAEL N.The configuration of the driver's seat and gas pedal caused so much discomfort after hours of driving that I went to the ER and was diagnosed with strain of groin and hamstring muscles. I will not be able to walk normally for weeks and will require physical therapy on top of anti-inflammatory and pain meds. Though technically functional and well designed for cargo, van was the worst for the driver of all the vehicles I have driven. It also reeked of cigarette smoke.
TOMAS F.I can't even put into nice words about it. Horrible experience. Will Never use that facility again.
TIMOTHY E.My unit did not have a light inside making it difficult to manage at night. My unit got rats and some of my items spelled like rat droppings.
Danny N. | Overall ExperienceTwo years of great service. thanks
KELVIN T. | Overall ExperienceThank you for the use of your facility. We had a wonderful experience.
Bobbie W. | Overall ExperienceThe truck was filthy and the left front tire was badly worn on one shoulder. Because we picked it up after hours there was no one there to complain about it. Had a long delay when we picked it up because you wanted a passport or someone else to call. When I returned it after hours later that same day the app on two phones would not upload the photo of the dashboard. We spent almost an hour trying to upload and talk to someone but we finally dropped the keys in the drop box and left. On the way home I tried the checking over the uhaul website and it was working so we uploaded the dashboard photo. Finally I got the bill and for some reason it charged me for GAS and CLEANING. I had filled the tank to FULL and as I stated above the filth of the truck was there when we picked it up (I sent a photo of that when I picked it up). Extremely bad experience that has made me start looking for other truck rental options.
Warren B.More professional than any other one in area, and there people in the office where nice. Would use them again. Thanks again.
JACK J.Allow customers to change the drop-off time and location when editing their reservation. Currently only the pickup time and location can be changed. I unloaded my U-Haul at a storage facility that is also a pickup and drop off location but I was required to drive 20+ minutes to a different drop off location
Timothy F.My only complaint would be all the pictures you have to take with an after hours return. Biggest problem was it was pouring rain so hard and I was getting soaked trying to get all them. Brittany made the difference. She was so pleasant and friendly. Absolute definition of A+ customer service. Thanks alot Brittany!!!!
DEREK D.Stephanie is great. Guthrie's Rental and Storage is the best always.
Jason K.The inside of the truck was clean, however, the driver/passenger portion contained mud on the floor and base of the cab. I experienced friendly and professional service through out the process.
DALAINA H.Brittany and the other employee (didn't get her name) were very friendly and helpful. Process was quick and painless.
GIL G.Nothing! Team very cordial and helpful.
RICHARD B.Nice folks
CHARLES L.She did take care of me, she was nice and understood about the blankets said she could take care of it for me
Joey M.My experience was perfect. Your employees were awesome.
DEBORAH K.Only complaint is that the interior dimensions of the van listed online were not accurate.
Justin W.Clean out inside truck .Have larger hand trucks for rental.The location was convenient.TYVM .I would use this location again .Have a Blessed day .
DONNA S.Nothing the rental store was great and worked with me.
JOSEPH C.Some of the blankets were damp some actually wet and could not be used. Also the facility did not have all the blankets we requested. Ended up having to use some of our own
WILLIAM W.User friendly, professional, helpful, and knowledgeable staff
JOEL T.Very Friendly and polite! Love this place!
CESAR B.The Uhaul customer service specialist that helped me with renting the truck was very polite and provided exceptional customer service. I have rented at several Uhaul locations over the years and this location provided the top notch customer service. Overall, I was extremely satisfied.
JAQUILLA W.Equipment was good condition. Service was fast and accurate. Staff was friendly and efficient.
ERNEST S.Nothing. The employees were professional, courteous and very kind
ROBERT W.Excellent service, very accommodating.
Tyler A.Your checkout and check in was difficult - I went to the correct place and the location service could not tell I was in the right place. I had to check out and in over the phone - the people were very friendly and helpful but it took way too long to check in/out. Please fix your system.
MONTE P.Actually answer the phone in the case there are issues. Provide the equipment that was included in the rental agreement because I did not have my dolly that I needed. The app timed out on me and I tried to call but none answered or helped during my return
Lashena G.Y'all were amazing!
MICHAEL A.The trucks are clearly not cleaned in between customers. Eyeglasses, toothpicks, gum in gum wrappers, mud and cigarette ash were in two of the trucks I had to choose from today.
Tiffany J.Everything was excellent!
Maribel R.Excellent staff members. Thanks again!
john H.BUT the customer service rep when I picked up could've been a lot more better than she was. Just very hateful and not nice at all! Short answers and not very helpful
Richard B.Everyone was very professional and helpful and the pickup went smoothly.
Franklin F.Customer service was horrible. I arrived at 8:55 AM to pick up the trailer for a 9 AM appointment. The door was open so I walked in. The lady behind the desk rudely informed me that they were not open until 9 AM. She argued with me that sign was not on and asked me to leave. I went back out and sat in my truck awaiting 9 AM. I watched another couple go in a few minutes later. I patiently waited until exactly 9 AM and went back in. I was surprised to see the couple that arrived after me being helped and almost finished with their paperwork at 9 AM. The lady in charge directed me to her assistant who was unable to complete my rental as she was being trained. In the meantime another customer walked in the was immediately helped. The lady seemed to bend over backward for this customer, giving her $10 off and then a free frig dolly. I had to stand and hear lots of talk before the second customer after me was leaving the store with her rental. Finally the senior employee completed my rental paperwork and I was allowed to drive through and pick up the trailer. She continued her rude attitude throughout the process. I will never come back to this location again.
Stephen H.Staff was excellent in customer service provided. I would highly recommend this location based upon customer service alone ... The two women were great on rapid paperwork turn around and explaining paperwork I'm familiar with but 8 always need a refresher. Only small problem was receiving email generated automatically that i needed to do a walk around tgevvan to look fur any damage. I dud buy insurance which I'd hoped would cover any damage issue. Luckily I dud no damage and there was no obvious signs previous renter did any damage but I'd hoped the woman doing my paperwork would have walked around van with me the BEFORE I left property. Only other slight problem was a van that had Alabama red clay in it and outside was dirty. I hope UHAUL COMPANY will be putting in place a practical cleaning method that includes some kind of disinfecting for COVID between renters. That build mean another person put to work locally and offer renters a sense of security to any uhaul renter over any possible exchange of respiratory droplets fluid exchanged with SMALL possibility of passing on COVID-19. unknowingly. Ty for the above & beyond services by two women beyond just their paperwork services.
Mary A.Everyone here was truly professional--they answered all of my questions and the equipment was ready when I needed it. Very friendly atmosphere and I highly recommend them.
Frank F.Beyond helpful and very personal. Answered every question before I even asked and happy to help. Made our move very easy and went above and beyond to make sure I had a easy drop off.
Rebecca B.Better customer service. Honoring reservation guarantee that is on the website. Providing alternatives if reserved vehicle is not available.
Jaime M.Fix your website so that it is user friendly. Get more truck inventory. Seriously, only one 10 foot truck available in Huntsville Alabama on a Tuesday in October???
John D.Check the fluid levels; I was able to use the windshield washers only a couple times and then it was empty. Otherwise an excellent ride!
Olga W.Easy rental process.
Roy A.Great experience.
Roy A.I have rented from Storage Solutions several times and they have never ceased to be excellent.
Scott C.There was body damage on the trailer when I picked it up. I was not asked to inspect it. On my phone i did get a link to inspect the trailer which was very useful. I don't think the people that I rented the trailer from saw the damage. Plus I felt rushed out of the parking area, and that was one of the reason I did not notice the damage immediately.
David G.Staff were all friendly and proficient. Equipment was ready when requested and in excellent condition. Highly professional on every level. Thank you!!!
Franklin F.Great experience!
Rodriquez S.Truck had hangers,leaves and uhaul blanket in back. Cab had drink bottle and cup holder under/behind seats. Three individuals in office and only one wearing mask that one did not cover nose. Alabama is currently a mandatory mask state for good reasons. Overall customer service was good. Picked up truck and dropped off with no issues.
Curtis W.I had trouble at another location picking up a truck and was sent over to this location. They did everything they could to make up for the bad experience. It was a bright point to my day
Lucas R.Preresitered on line even uploading my drivers license and credit card info only to have to do it again at the office, waste of time. But rental itself went well and trailer was available and in good shape.
James J.