App took a very long time to use to pickup truck.
PATRICK G
Customer Reviews for Guthrie Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to rent and return!
Melisa MA sign that says "Park UHaul returns here" would help a lot. There are instructions on the drop off about where not to park, but nothing that helps tell me where TO park. Just putting up a couple of signs to indicate where the truck/trailer should be returned will alleviate a little stress for those of us who are conscientious about wanting to do things the right way.
Willard KIt was a difficult experience from the jump. I did the reservation online for one location and it changed to another. Took multiple phone calls with each representative giving me different information. Finally got confirmed with a close location but had to upgrade to larger truck to pick up there. The truck smelled terrible and had dog hair all over the cab. When I tried using the gauge provided in the contract for refueling, it was difficult to tell how much I had and what to put in. I went with the closest I could and it was very wrong!! Filled the tank when I didn't need to (and with gas prices it was quite a bit of money)! No credit was given for the overfill. If I have need of a truck again I'll look for other companies first. Sorry Uhaul but you were a disappointment.
Jill WI did not know what type of electrical connector I needed and when I got there to pick up the hauler I found out that I needed a adapter. They did have are sell the connector and I had to go fine one that took more time.
CHARLES RNothing really amazing how things to flow when everyone is knowable what makes a return person thanks for the raspy time it did to make a renting great
TRACY EThe on line rental and return was so smooth I wasn’t sure if it was ok. Lol Super easy!
stanley kmaybe remove ice before pick up?
RITA S