Comentarios del cliente para Guran Auto Sales & Services

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Guran Auto Sales & Services

Grado total:

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Rogelio C. en

Grado:

El cliente no dejó un comentario.

Terry M. en

Grado:

Attendant met me outside and took care of turn in quickly. Very professional.

Daniel M. en

Grado:

Check the vehicle for warning lights before giving it to the customer. Arrive on time for the agreed upon pick up.

Yolanda H. en

Grado:

El cliente no dejó un comentario.

Don S. en

Grado:

El cliente no dejó un comentario.

Jesus P. en

Grado:

The rep checking-in my rental made the process go very smoothly.

Kyle N. en

Grado:

I was told I was 100% required to return the u-haul I rented to the same location. After I had paid. I was forced to drive a LOT of extra miles, using time and my money, because I was told that was the only way I could rent from u-haul. I’ll never use that location again, and would be hesitant to use u-haul ever again either.

Laura K. en

Grado:

El cliente no dejó un comentario.

Leslie M. en

Grado:

El cliente no dejó un comentario.

ford d. en

Grado:

El cliente no dejó un comentario.

Faith N. en

Grado:

El cliente no dejó un comentario.

Rhonda D. en

Grado:

We had a great experience. Convenient location and hours, the person who helped us was great.

Kimberly P. en

Grado:

El cliente no dejó un comentario.

Kirk M. en

Grado:

El cliente no dejó un comentario.

Nathan R. en

Grado:

El cliente no dejó un comentario.

Cat S. en

Grado:

Excellent customer service, friendly staff.

Beonka S. en

Grado:

Very nice and friendly. Fast service with no hassle.

Shaonda S. en

Grado:

This location made a last minute scramble turn into an easy day. Krissy was very helpful initially over the phone and then again both at my end-of-day last minute pick up and at my next day return. I’ll absolutely use this location in the future. Thank you!

Dean R. en

Grado:

El cliente no dejó un comentario.

Jamil K. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

El cliente no dejó un comentario.

Kris Z. en

Grado:

El cliente no dejó un comentario.

Karen S. en

Grado:

El cliente no dejó un comentario.

Terrance H. en

Grado:

great friendly service!

Greg G. en

Grado:

Not sure you can. Regardless, it all worked out justfine.

AMANDA V. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

El cliente no dejó un comentario.

Craig H. en

Grado:

El cliente no dejó un comentario.

Joanne I. en

Grado:

Excellent sercvice. The van was immaculate and in awesome condition. Thank you for a great experience.

Calvin M. en

Grado:

it was after hours

William L. en

Grado:

Although the attendant and this U-Haul location was friendly, I was not completely confident that the trailer was hooked up correctly. The inspection of the trailer was not completely useful. Since this was the first time I've used a trailer, I did not know what I was looking for during the inspection. More guidance by the attendant would have been helpful.

Michael K. en

Grado:

It took 5 to 10 minutes to find someone to help me. No one was working the desk and it was confusing at this multiple business facility. The person that did help was very good, but did not wear any identifying U-Haul marked clothes. So other than the device in his hand, I was not sure who the person worked for until he stepped forward to and asked me regarding my last name.

James S. en

Grado:

Easy drop off.

Danielle L. en

Grado:

More explanation for process/equipment usage for new users when picking up keys

Krishnakumar I. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Jonathan P. en

Grado:

The staff was very informative and kind.

Spencer c. en

Grado:

The employee working was not very knowledgeable. He didn’t know how to handle multiple people coming in and out. No sense of multi-tasking or how to be efficient. He was very slow to act on anything. Everything was not a priority to him. Once my car was off the auto transport he asked me where I wanted to drop the trailer and I told him it was his lot, tell me where to drive it to. He thought about it for a minute and said how about over by the other ones. I said great. Then he asked if I was comfortable backing up. I said no but I could pull up by the other auto transports and he could take it off there. He ageeed this would work. This is when someone else showed up to make a rental. I drove over to the place we agreed and waited three to five minutes for him to come over. I thought he was right behind me to do this removal. I watched as he walked around showing someone the various vehicles they could rent. At which point I got fed up and took the trailer off myself because we still needed to unload my belongings in a new apartment after traveling all day already. Came back and he was nowhere to be found. Had to look around for a few minutes to find him and return keys. He also didn’t process the return of the truck and trailer on the day I returned them. I arrived and dropped off both before end of day on Saturday August 4, 2018. I would NEVER recommend this location. I would first recommend driving out to the next city over before dealing with this neighborhood store again.

Barry B. en

Grado:

El cliente no dejó un comentario.

Barbara G. en

Grado:

El cliente no dejó un comentario.

Tom C. en

Grado:

Before I left Sturgeon Bay I got a quote from the local Hertz dealer. She quoted me $ 164.00 for the 6x12 trailer. When I went to rent it in Iowa city the price was $70 more! I had no choice because I needed it but had I known the price difference, I would have dragged the trailer from Sturgeon Bay.

Lucas A. en

Grado:

El cliente no dejó un comentario.

Spencer c. en

Grado:

El cliente no dejó un comentario.

Sarah L. en

Grado:

I returned after hours.

ANTHONY H. en

Grado:

El cliente no dejó un comentario.

warren z. en

Grado:

El cliente no dejó un comentario.

Sharon M. en

Grado:

El cliente no dejó un comentario.

kris r. en

Grado:

El cliente no dejó un comentario.

Steve D. en

Grado:

El cliente no dejó un comentario.

Kevin F. en

Grado:

El cliente no dejó un comentario.

Behrooz R. en

Grado:

El cliente no dejó un comentario.

Behrooz R. en

Grado:

El cliente no dejó un comentario.

ray b. en

Grado:

El cliente no dejó un comentario.

Tom P. en

Grado:

Very fast and effecient check in service.

Kenbeth S. en

Grado:

Easy, nice guy. Job well done. Quick.

Eric H. en

Grado:

El cliente no dejó un comentario.

kelly f. en

Grado:

Our rental agent Mads was awesome!!! He was so helpful and competent and kind during a stressful move. We will call this location again! !

jeff n. en

Grado:

El cliente no dejó un comentario.

Andrew T. en

Grado:

Great experience!

Kyle F. en

Grado:

El cliente no dejó un comentario.

Quinten P. en

Grado:

El cliente no dejó un comentario.

Barry B. en

Grado:

El cliente no dejó un comentario.

Ashlie W. en

Grado:

U-Haul signage was difficult to find at first; I looked for actual U-Haul trucks to find it.

Jessica T. en

Grado:

Timely arrival at opening time. And scheduling issue, not location, they wouldn't let me use the online checkin to pick up at 6am (when I wanted it) had to wait until 8am when opened but I still used the online check in... so why couldn't I have it at 6am??

Molly D. en

Grado:

Very friendly and helpful staff. Quick and easy drop off.

Megan S. en

Grado:

El cliente no dejó un comentario.

William K. en

Grado:

El cliente no dejó un comentario.

Laurie B. en

Grado:

I was running late and received great customer service!

Michael K. en

Grado:

Trailer's brake light plug connector was connected to the car incorrectly by the individual helping. After about to blocked I rec'd a warning from the car to pull over immediately as the ABS was not working and I would experience brake failure. Luckily the brakes worked. I pulled over and restarted the car but still had the warning. Stopped again and looked at the connection. Reconnected and it was good. Pretty basic tall I would have expected the individual to know. Caused quite a bit of stress for me for a period of time.

elizabeth k. en

Grado:

The clerk was there at 8:50 and let us pick up the uhaul. It was great customer service

Anthony M. en

Grado:

El cliente no dejó un comentario.

wolf d. en

Grado:

El cliente no dejó un comentario.

anthony v. en

Grado:

El cliente no dejó un comentario.

richard m. en

Grado:

El cliente no dejó un comentario.

ACIE E. en

Grado:

great service and price

Eric D. en

Grado:

El cliente no dejó un comentario.

margaret u. en

Grado:

El cliente no dejó un comentario.

Matt D. en

Grado:

El cliente no dejó un comentario.

Angela H. en

Grado:

El cliente no dejó un comentario.

Carmen F. en

Grado:

I'm sorry but the truck ran really bad We were to pick up the truck at 8 didn't get it till 830 and they really didn't seem to know what they were doing I think we got charged the wrong price there was barely enough gas in the truck the lady there was very nice

Bret S. en

Grado:

El cliente no dejó un comentario.

Ron M. en

Grado:

I was seen dropping off the vehicle but no one approached me. No one was in the office either. After driving for over 5 hours I wasn't in the mood to track someone down so I left the keys and paperwork on the desk and left.

Jesse L. en

Grado:

Person I had to deal with was extremely unprofessional, on his phone and barely said 2 words to me and was 35 minutes late. DO NOT USE THIS LOCATION.

ERIK L. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

Service representative was polite and helpful. He made the experience easy, smooth, and hassle free.

HARISH C. en

Grado:

Website booking was not accurate. I had to change the size of truck and pick up location because I got emailed a day before pick up that my booking online was not available at the location.

maggy m. en

Grado:

El cliente no dejó un comentario.

Jacqulyn L. en

Grado:

El cliente no dejó un comentario.

Heather W. en

Grado:

I reserved the trailer from the Coralville location because I also needed a connector and other packing materials. When I was sent to the Iowa City location by an employee at the Coralville location because that is where the trailer size I had reserved was at, I had to go find a connector at a commercial store since they didnt sell them at that location. They also didn’t have the utility card and furniture dollie I had also reserved. I drove back up to the Coralville location so that they could help me secure the correct connector and pick up the other supplies needed, then had to drive back down to pick up the trailer. This was extremely inconvenient and time consuming. The trailer should have been moved to the location I initially reserved it from, I shouldn’t have had to chase it down- as well as the proper connector so the electric worked. The Iowa City location was also only staffed with one employee who had to take care of returns and pick ups and who had to hook up the equipment. This also increase wait time and I was concerned about his ability to secure the trailer safely and without hurting himself. I am very displeased with this service. When a reservation is made and confirmed by you, then you should have the equipment at that location per the agreement.

Mike M. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

ashley w. en

Grado:

Easy to find with plenty of room, and the staff was friendly and helpful.

Jack N. en

Grado:

El cliente no dejó un comentario.

LAURA F. en

Grado:

This was an easy place to pick-up and return our rental trailer. The staff was very friendly and courteous as well.

kathy m. en

Grado:

El cliente no dejó un comentario.

Jennifer C. en

Grado:

El cliente no dejó un comentario.

JOSEPH C. en

Grado:

Booked the reservation online and according to the office's system. The vehicle was at a different location. They were very accommodating and was able to rent me a truck for me to use.

Colin H. en

Grado:

El cliente no dejó un comentario.

Lesley P. en

Grado:

Mads was excellent at customer service.

Chris O. en

Grado:

El cliente no dejó un comentario.