The problem is not the location. The problem is the 24/7 system and processes. Needs to be more user friendly. You need to give the customer a heads up on the two personal contact references, so that way they can expect a phone call.Christy A.
Guntersville Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Timothy Michael W.
El cliente no dejó un comentario.MATTHEW W.
The staff of Guntersville Self Storage did an outstanding job and went above and beyond to help me chose the right auto towing trailer. Process was super easy and fast! Highly recommend them for all of your UHaul rental and storage needs!Dusty W.
I can think of nothing that needs improvement. The staff was great, very helpful and friendly. I'll be glad to recommend this location.ERIC S.
This was the cleanest UHaul vehicle and facility I've ever been in.WILLIAM E.
El cliente no dejó un comentario.BETH E.
El cliente no dejó un comentario.JEFFERY P.
El cliente no dejó un comentario.Ayeshia H.
Amanda very helpfulRobert C.
El cliente no dejó un comentario.robert S.
El cliente no dejó un comentario.Lyle N.
Amanda was very helpful and knew exactly what we neededROBERT M.
Amanda Anderson at Guntersville Self Storage was very helpful and her product and process knowledge was outstanding.Frank M.
El cliente no dejó un comentario.Susie W.
Took care of me, very personable businessJAMES P.
No improvement needed! Manager went above and beyond to help us! Thanks for the great service!!Jim M.
Everything I needed was available and the staff were great. If it is not broke don't fix it.dennis P.
El cliente no dejó un comentario.Maritza C.
El cliente no dejó un comentario.Darren L.
Everything was easy and quick. ThanksCarl S.
El cliente no dejó un comentario.Donald L.
El cliente no dejó un comentario.timothy M.
Excellent service, excellent equipment, no changes needed!Randall W.
Jada was very congenial and went out of her way to insure I was well taken care of. I was very impressed and hope to use this neighborhood uhaul again in the near future for my transition from south Alabama to north Alabama. She was Great !! Thanks again !! RussellRussell B.
Jada was excellent! She is very knowledgable, helpful and friendlyMichael M.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.Alan P.
El cliente no dejó un comentario.Matthew R.
The person working at this location is very rude and provided terrible customer service! Never again!!!Diana B.
Everything went as planned. The manager was very accommodating and helpful.Sharon H.
The online rental is difficult to navigate. But jada, at facility, was very efficient and helpful.Kathryn H.
I told the lady one of the tires has a slow leak on one of the tires. When i went back to pick up the same car hauler she said some one with u haul looked at the tire. When i loaded my car the tire was flat again so i put air in it again so that's tells that's all he did was looked at the tire. And by the way i will over charged when I rented the car hauler in Hahira, GaDEAN S.
Owner was helpful and polite!Margaret W.
El cliente no dejó un comentario.Herman B.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.John R.
Cab was dirty with mud when I picked it up. Outside needed washing. Unit was brand new in great shape.Lanny P.
El cliente no dejó un comentario.Teresa M.
El cliente no dejó un comentario.Gene D.
El cliente no dejó un comentario.thomas B.
El cliente no dejó un comentario.LEE W.
Jada was fabulous. She could not have been more helpful. I would highly recommend this location to anyone!!loren T.
You U-Haul can call and confirm like you are supposed to - I had to look up the number and call the pickup location myself. You U-Haul can actually provide the information input when the unit is prepaid to the pickup location and not waste our time good over the same information again. Based on your guarantee you owe me the $50 credit.James B.
El cliente no dejó un comentario.Charles B.
Make them answer the phone and not let my calls go to the national Uhaul number which will not be answered. Every time I called them I got transferred to the national number and was on hold for a minimum of 30 minutes, sometimes as long as 1 hour. This is such a big problem that I will not use Uhaul again if I have any other options.Tom P.
El cliente no dejó un comentario.Stephen M.
staff went over and beyond to answer all our questions. was very helpful in reporting the minor damages we found before leaving this location.Charles A.
El cliente no dejó un comentario.Paul M.
We reserved the truck for another location. On the day that we were to pick it up U-haul called and wanted to know why we had not picked up the truck in an entirely different location. About 20 miles out of the way from where we needed it. That meant a 40 mile round trip just to pickup and drop off the truck. After a great deal of conversation a truck was found closer to where we needed it. When you make a reservation (3 weeks in advance) you expect the vehicle to be at the location where you requested. We are not happy with UHaul's way of changing locations.jane K.
Alicia is a great manager! For me, moving is just plain stressful. She was calm, confident, and super helpful. Than you so much.thomas M.
El cliente no dejó un comentario.Kay L.
Keep traffic dept out of transaction. They input wrong date twice.Kay L.
Have better instructions for getting U-Haul when location is closed. Have better phone help that listens to what the customer is saying. Had a BAD experience since Uhaul said I had truck 2 days before I picked it up and when I called U-Haul after hours number, I had more issues for over 30 mins before scheduled reservation to pick truck up.MatT D.
El cliente no dejó un comentario.BARBARA L.
Alicia was very easy to deal with. She has great suggestions and tips for a move. She makes a overwhelmed situation bearable. Thank you so much for the professionalism and attention. This is my go-to place.lauva P.
Love the staff in Guntersville. Very helpful making the reservation and processing return.Ronald K.
They went above and beyond, great people.CASPER B.
Very nice agent....LUIS T.
El cliente no dejó un comentario.Brad M.
El cliente no dejó un comentario.Debra M.
El cliente no dejó un comentario.MIKE M.
El cliente no dejó un comentario.Cheryl G.
El cliente no dejó un comentario.BARBARA L.
El cliente no dejó un comentario.Christopher A.
El cliente no dejó un comentario.Jay P.
The trailer had an issue. It leaked water during a rain storm.CHARLES B.
El cliente no dejó un comentario.CINDY M.
El cliente no dejó un comentario.THOMAS H.
El cliente no dejó un comentario.CHRIS P.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.James M.
I truthfully can't say anything needs to be improved at this location. Ms. Connie helped me so much because I had no idea what I needed except something to move a heavy piece of furniture. Great decision to use Uhaul.Sandra S.
The site manager is excellent. Connie led me through the rental process in a most efficient, helpful, and gracious manner. I was very impressed as she apparently has to wear many hats with her position. I did notice there seemed to not be any other help on site to assist her on both rental occasions of the last couple of days. Like a champ, she did the paperwork, checked the truck and the trailer which I rented, made appropriate adjustments as needed to the equipment, and hooked up the trailer to my truck all by herself. I have no idea what you pay her, but you should double whatever it is!TERESA H.
Connie , does a great job from this location.I'm a repeat customer.DEWAYNE R.
Nothing. People were excellent to deal with with and made this experience the best I had so far.Patrick F.
El cliente no dejó un comentario.Franklin B.
Connie was very nice and professional. Even making sure the hitch was attached correctly and tightened completely.John P.
The UHaul manager had a difficult time getting the computer to work for her, thus delaying my rental. She was very nice, though.Robert S.
I was not able to get the truck at 9am, even though I checked in early online. Your system was not working, so I was in the office over an our before the manager decided to handwriting the reservation so I could go ahead and leave. I commend her for taking that action. The Uhaul was low on oil, so it either has a leak or hasn't been serviced appropriately. The manager had to put oil in it before I left. Over all, I was pleased with the rental.Joshua R.
Connie the manager was nice, truck has low engine oil, she fill in washer fluid, then fill in engine oil for me and did all safety check with me, that was a 1st for me due to no one ever did a safety and signal check with me when I rented your truck ma y times. I gave Connie 2 thumbs up.wei Z.
El cliente no dejó un comentario.SUSAN A.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.ADAM A.
El cliente no dejó un comentario.LEE N.
El cliente no dejó un comentario.Steve T.
Vehicle I rented had a hesitation in the throttle by wire system and when i would pull out sometimes it wouldn't accelerate when pushing the gas pedal. This could be a potentially hazardous condition. I'm ase master certified with 45 years experience. Thanks.CARL R.
The property manager Mrs. Connie Collins was extremely helpful and nice I would recommend to everyone I know if they need a rental truck to call Guntersville Self Storage and see Mrs. Connie. 10 Star rating Thank You Mrs. Collins.DAVID G.
El cliente no dejó un comentario.CAROL S.
El cliente no dejó un comentario.ALLEN N.
El cliente no dejó un comentario.MICKEY L.
El cliente no dejó un comentario.WILLIAM L.
Have more of a variety of equipment available.MIK L.
Connie delivered excellent customer service!!!BRAD B.
This is our second time to use this location. Once to pickup a car hauler, and now to drop off the ramp trailer. Overall, it is always, a very fast and nice experience with Connie. She pleasent to talk with.Cindy Y.
El cliente no dejó un comentario.NORMAN B.
El cliente no dejó un comentario.DAVID B.
Find a closer pick up and drop off location. I had to drive 20miles out of my way both times.LONNIE R.
El cliente no dejó un comentario.Chris F.
Very thorough and professional.RONALD M.