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Miles N.
Customer Reviews for Guishan Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They treat people good.
DIONY G.I can not find anything that was wrong with the process of renting a vehicle from Uhaul. So if it's not broken then you can not fix it. The employees had excellent customer service skills.
NINA REMONIA M.I didn't have any issues.
Joanne M.They charge me twice and for gas when they gave me a empty thank
vonetta S.Nothing needed. All good.
Juan T.The smell of the vehicles and the cleanness is a big turn off!
Charles P.They treat people good.
DIONY G.Be proactive!
Charles P.They didn't have the truck on the day that I reserved the truck. I was told that if they didn't have the truck on a day that I reserved it that I would automatically be giving back $50 but that didn't happen. I still haven't heard back from anyone when I reached out about the $50.
Garett A.Very efficient service.
MARLON W.Speedy check out
Lawrence W.Wonderful experience every time .
GARYJ P.Try and adjust with your customers when it comes to fuels return in full tank, and mileage for the charges is too high than other rental
Romoke A.Nice concept but dropping off the truck was a problem, customer care don't answer one time and when they do they end the calls . Two ladies enter their call on me and they change location, with our informing you on time .
OSAHENI E.The staff at uhall at the ave D location iBklyn NY are very friendly, , patients and very professional.
KELVIN A B.Just continue the good service
Justin A.See Doc or Pat, they are amazing. Friendly, conversational, and they will accommodate you even if they have been working all day and are about to close. They are very nice people. Highly recommend this place for your next uhaul reservation, even if it means going out of your way a bit.
Dennis R.I need some type of discount wit all the money I spent. The truck wasn't safe to drive it had horrible brakes and was making noise the whole time on the highway. The people we booked it from were so in a hurry I guess they were closing
Trinity R.Completely satisfied
Carlyle B.This Uhaul rental service is not only well run but it is smoothe sailing beginning to end thank you guys Gary pain
GARYJ P.Clean the place both OFFICE AND RESTROOMS. RESTROOM IS VERY DISGUSTING TO SAY THE LEAST.
KEVINP H.They added a fuel charge for no reason.
AHMAD M.Clean the van, check the oil and headlights before renting the next vehicle. Outside of that the actual desk staff is great.
CHEO P.When you get a rental at 10:45, the contract should not say 10:a.m. not 11:00. The return drop off should be open in the rental time frame (mine wasn't) it didn't open till noon. An extra fee was charged for being late when in fact I had an early return arrival and had to change return location. I should be getting a credit from uhaul not being charged extra. Really annoying. I have 3 more moves and may try different company.
John M.Keep up the good service thanks
GREGORY S.Uhaul overall has a horrible experience was horrible
SABLE M.Keep doing what you are doing Thank you
Edward D.Very professional, knowledgeable, well spoken, and accommodations are always well timed. Thanks for a great experience DOC.
Dennis I.The curiosity and patience to help their customers is beyond the othe locations .
GARYJ P.Great been coming here for years!!!!
ZAJAEANDRE S.Nothing at all
Steven G.Over all the vehicle had a few bumps and bruises, but it did not affect the handling... Although not every one is100 % clean .. I did notice towards the front interior insects ( bugs /roaches) with in it.... check your equipment before you leave... you don't want to take them home with you. So periodically fumigation would help alot...
VINCENTE D.When I did the drop off the van, customer service wasn't all that great.
KENNY B.Reliable , and dependable service .
GARYJ P.The staff was extremely considerate. The representative took the time to explain the progress and answer all my questions.
VANESSA S.Nada
STANLEY S.it was late at night the process throught the app was fast and easy
Pierre Gerald A.Just keep up the the good work
Doris R.This Uhaul establishment far exceeds all others Highly recommended . Mr Gary pain
GARYJ P.The hand trucks should be included with the rental if you need it and if u bring truck back on full you should get your bill lowered if the truck was half or less than half
Maurice M.Great service great service 10 stars
RICHARD W.I waited a long time to get seen, maybe move faster or get a second computer to move people quicker
Moises B.Staff were rude and unprofessional. Never again will I use this location. The van driver side break light wasn't working. I almost got into an accident.
Frantzdy P.Came to location with an existing reservation and was told that the customer did not return the truck so I had to pay for a taxi to go to another location and they only had a cargo van which was not big enough and charged me more money for insurance
shmuel V.They were simply understaffed and casual in their observance of business hours as day's end rolled around.
Jeff S.Location was fine and the representative was kind and helpful, however the app experience was not seamless and assigned me a van that wasn't available, this took more of my time having to join a line and wait for a available truck that i reserved for a specific time. Good thing the customer service agent was able to work with me and finally get a van “cuddos†to her. Other then that the van and equipment was perfect and i wad able to get everything done.
Jovan C.Keep up the good work
phillip L.Keep there vehicles clean
Reaade C.Nada
Imtiaz M.They charge me for 2 gallons of gas meanwhile I put a gallon and a half before I returned back I only drove 15 miles didn't even use my 30 miles a day rip-off. BBB will be hearing about this and also the company will be hearing about this I took picture of gas before I left location no need to cheat a customer after paying you $146 in total plus 7 dollars in gas which I have receipt for. Shame on you,
Wadih A.The equipment needs to be cleaned, and check on a daily basis. The one I had , BE1119F was dirty, smelled like a rat died in it, and was left there. Also, the van made loud rattling, annoying sounds whenever the vehicle goes over 30MPH!!
Ian F.Very Friendly, Knowledgeable, .
charles W.Everything is already improved .
GARYJ P.The truck smelled so bad I had to use air spray and even after it was still stink. I think I should get a refund.
ROBERT P.The young lady that helped me was courteous and professional. However, I reserved 2 furniture carts and none were available. Furthermore, there is only 1 person dealing with customers so the wait is long.
RINALDI R.Six dollars for a gallon of gas. I drove 5 miles. Is that applicable. I want my six dollars back.
CHRIS IAN M.DIRTY...Possessions (sweater, glasses, and more in cab)
Hoyt B.Hog there exactly at 6 pm snd they were already closed. A little lapse time would have been nice. But I guess everyone wants to leave and go home at the end of the day.
SHARON B.The A/C doesn't work, van was nasty, juice trains, stinks of weed smell, weed left in van.
Elvon J.This is more about the U-Haul app than the rental pick up location. The app was faulty and unpredictable. The service was great, professional, and they all went beyond the call to help me with the process!
Rafael F.