Customer Reviews for Guines Lumber
(U-Haul Neighborhood Dealer)

244 reviews

1400 NW 29th St   Miami, FL 33142
(@ 14th Av)

(305) 633-0130

Office Hours

  • Mon-Fri: 6:30 am–3:30 pm
  • Sat: 6:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 633-0130

1400 NW 29th St
Miami, FL 33142
(@ 14th Av)

Services at this Location:

Office Hours

  • Mon-Fri: 6:30 am–3:30 pm
  • Sat: 6:30 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The manager at the counter was unbelievably rude and the equipment we had reserved was not available. Would love for you to give me a call so I can tell you the whole story.

Adrian Harboe 
Rating:
5.0

Customer did not leave a comment.

SARAHI RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

marylin norori 
Rating:
5.0

Customer did not leave a comment.

Vladimir Fonseca 
Rating:
5.0

I was very well attended to, both people were very kind, thank you..

LUIS GUTIERREZ 
Rating:
4.0

The location was OK, but the truck was missing the gas cap. When I told the attendant, he just said: "it's been reported" - so I drove it with a plastic bag to avoid dirt or rain from coming into the tank Additionally I was forced to make additional stops to partially fill the tank, as filling it to the top may have resulted in gas spilling out at the first turn or bump on the road. I have rented another 15 ft U-Haul truck before and that one had a gas-cap. This truck rode fine and I had no other issues.

Hugo Martinez 
Rating:
5.0

Keep up the good work

Joe ann Baker 
Rating:
4.0

Customer did not leave a comment.

Alexandra Powell 
Rating:
3.0

Customer did not leave a comment.

Maritza Hernández 
Rating:
5.0

Localidad donde es atendido el cliente muy amable;recibiendo una perfecta imformacion del servicio y equipo;personal amable;buen customer service.!!

BRENDA BERMUDEZ 
Rating:
2.0

They should train the staff better. I currently have a problem because the seller was wrong and did not put the address where the delivery of the trailer would be and now they want me to pay an exaggerated difference of money.

Romero Salinas 
Rating:
5.0

Customer did not leave a comment.

Rurico Castellon 
Rating:
4.0

The store manager needs to be more extra careful and serious with the service

CLAIRVENS JOSPITRE 
Rating:
5.0

Guys were respectful professional Helpful THANKYOU

Linda Nellicliff 
Rating:
5.0

Excellent customer service

MARK DE LEON 
Rating:
4.0

Estar , mas pendiente de la limpieza de los vehiculos , como tambien del momento en que los vehiculos son devueltos en la noche , ya que tuve un mal rato pues creo que no se habian percatado de que la unidad que habia rentado la habiamos regresado el mismo dia en la noche.

Jose Perdomo 
Rating:
5.0

Para mi fue un servicio de calidad...

ricardo nodal 
Rating:
1.0

Floor mats was full of construction debris, dirt everywhere, cargo area was the same, air conditioning not working properly, i rent regularly trucks everywhere first time on this location, i don't understand how do you have ready for rent a truck so dirty with no ac, luckily my move was super quick, i don't imagine moving far away with my family on that condition.

Ruben Mendoza 
Rating:
5.0

Excellent customer service!!! Extremely thankful for the professionalism and ease of rental. Thank you!

Pamela Keohane 
Rating:
5.0

Eric and his staff are very professional and accommodating. They really go out of their way to make sure your needs are met. It is truly a pleasure to do business with them.

Ira Deford 
Rating:
5.0

Overall it’s well worth going there they open early. Employees were very helpful thank you.

MARK DE LEON 
Rating:
5.0

Customer did not leave a comment.

LUIS MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Marylin Norori 
Rating:
5.0

Continue great customer service I received and no further improvement needed.

Kertrena Brown 
Rating:
5.0

Fantastic experience.

Samantha alvarez 
Rating:
3.0

The employees at this location are super nice my issue was that the truck they gave me was broken, dirty, and full of roaches. It broke down 3x. and they were closed and I didn't know who to call to assist me. However, on several occasions, I was helped by ppl in the street and they followed me to drop off the car. I called customer service the following morning and complained and the customer service rep advised they would contact the facility where I rented the truck and advise of the issues and that I would be fully compensated. Now I see an email that I have been sent to collections for an exuberant amount which I will not pay. I struggled with the truck and couldn't accomplish anything.

Miriam Angulo 
Rating:
5.0

Good jobs

Maikel Marrero 
Rating:
5.0

Customer did not leave a comment.

Mark Carder 
Rating:
5.0

Customer did not leave a comment.

vilma trejos 
Rating:
1.0

the offered truck was disrespectful. I went to the marked uhaul store and they said they didn't have the equipment and told me to go to another address. So I called the company and they told me to pick up a truck from a construction materials warehouse. the truck had broken glass and was covered in cement. Absurd. A total lack of respect!

Marcelo Viana 
Rating:
5.0

Yes they are very helpful and professional

Sonia Garcia 
Rating:
3.0

Customer did not leave a comment.

Marc Jeune 
Rating:
5.0

Customer did not leave a comment.

Jose Montenegro 
Rating:
5.0

Customer did not leave a comment.

PAULO COSTA 
Rating:
4.0

Customer did not leave a comment.

Lance Kearse 
Rating:
1.0

They charge me extraday and i dont know why Very upset

muath al 
Rating:
5.0

Customer did not leave a comment.

OSCAR MANZANARES 
Rating:
4.0

Nice

Yan Rivas 
Rating:
5.0

Car was very dirty inside the cabin and also y the cargo side full dust and dirt

LUIS Tarnawiecki 
Rating:
3.0

Hi, la primera cosa que no me pareció fue que cuando le pedí al empleado que me agregara a mi yerno en la reserva como chofer, el señor me dijo que no sería necesario, que siempre que yo estuviera segura de que él era mayor de edad y tenía licencia él podía manejar sin problemas. Le dije que yo lo quería en el seguro y de igual manera me ignoro. Luego le dije que yo manejaría 10 millas y él puso 30 porque si y listo. Es decir, que mis opciones eran las que él decidiera por mí o no me llevaría el camión. Cuando decidí dejar que él lo hiciera todo a su gusto y conveniencia me entrego las llaves. El camión estaba sucio y la gasolina tampoco estaba correcta al 100%, pero bueno, al final con el app de Uhual fue posible corregir estos errores.

DELARAY ESTRADA DOMINGUEZ 
Rating:
5.0

Eric from this location is a nice and Kool guy!

Regina Williams bacon 
Rating:
5.0

Customer did not leave a comment.

Carlos Vallejo 
Rating:
5.0

Eric and his staff are very professional, courteous, kind and communicative.

Ira Deford 
Rating:
5.0

Customer did not leave a comment.

Ivan Hernandez 
Rating:
3.0

Customer did not leave a comment.

GINO CIOTTI 
Rating:
4.0

todo bien en esta locacion no tengo quejas, deben mejorar el servicio de mobile check in

Luis Fernando Jimenez 
Rating:
5.0

Eric is the BEST....just FYI, The radio was not working in the truck.

Danielle Curry 
Rating:
5.0

I had a Great interaction with the man who took the vehicle. He also helped me get to My next stop.

Tangela Mejias 
Rating:
4.0

Next time thoroughly check your customer's contract with your returned vehicles/keys before suspecting them of being the customer that hadn't returned your rental equipment. However, I appreciate the fact that you informed me once you had clarified the situation - very professional. Thank you.

Deborah Cooper 
Rating:
5.0

Customer did not leave a comment.

Denis Andino 
Rating:
4.0

It was very fat in the woods.The person who was there was very mice.There were dohs barking and I was scared. But it turned out ok.

Tangela Mejia's 
Rating:
5.0

Limpieza de los camiones

DINA SANTANA 
Rating:
5.0

Customer did not leave a comment.

Brayan Sobrino 
Rating:
5.0

Customer did not leave a comment.

Francisco Tamayo 
Rating:
5.0

Customer did not leave a comment.

vyacheslav lysov 
Rating:
1.0

The van was absolutely disgusting. BEYOND roach infested. I ended up not even using the vehicle because I was too nervous to put my things in there with all the roaches. There were so many roaches they didn’t even hide when you open the door. I had to pay another person to use their truck. NEVER EVER EVER WOULD I RENT FROM THIS PLACE !!!

Celyne Taylor 
Rating:
4.0

Customer did not leave a comment.

Bento Barros 
Rating:
5.0

Customer did not leave a comment.

Roberto Pereira 
Rating:
5.0

Customer did not leave a comment.

Jany Almeida 
Rating:
5.0

Great customer service at pickup. Happy customer

Javier Silfa 
Rating:
5.0

Customer did not leave a comment.

Paola Revert 
Rating:
4.0

not all the rented equipments were available

Jose Molinet Berenguer 
Rating:
5.0

Customer did not leave a comment.

Tyvohn Carter 
Rating:
5.0

Customer did not leave a comment.

Jessica Branco 
Rating:
3.0

Overall the truck was clean and well maintained but i would have liked for the interior of the truck to be more clean (without grease)

Maria Venturo 
Rating:
5.0

Everhing Good Excelent customer Service. Erick is Good person

HAROLD MURCIA 
Rating:
5.0

The people at this location are friendly and profesional

DOUGLAS YUDICE 
Rating:
1.0

they had my reservation on hold and they didn't even have any involved available I would like a discount or a credit for my inconvenience because your systems deny me my U-Haul rental

aileen quintana 
Rating:
5.0

Customer did not leave a comment.

Alcibiades Castellanos 
Rating:
5.0

The staff of this location is pretty helpful 👌

SHARLY ZEA 
Rating:
5.0

Customer did not leave a comment.

franck tramontina 
Rating:
4.0

Customer did not leave a comment.

Maria Lorena Llorens 
Rating:
1.0

Customer did not leave a comment.

Keven Casimir 
Rating:
5.0

The owner was so customer friendly and understanding.i will be going back there to use them again.thank you

Iris Boswell-Smith 
Rating:
4.0

This location was great to work with, the location where I booked my reservation cancelled it at 10 am for an 11am pick-up with no explanation or compensation. Totally unprofessional service.

Robert Jones 
Rating:
5.0

Customer did not leave a comment.

YOANI AVILA 
Rating:
5.0

Customer did not leave a comment.

Milagros Sanchez 
Rating:
4.0

Well,to be honest,service and customer service were so good,but the back side of the truck smell like a garbage truck,there is not littering inside,but my God the seats were sticking, driving wheel were sticking my hands immediately get dirt...and insist the smell just garbage

Edgard Forte 
Rating:
5.0

Very convenient well run friendly staff it was only one day rental but they were very accommodating I would recommend this location

Michael Minor 
Rating:
4.0

The truck had many mechanical problems. I didn't have any problems but to drive it was difficult.

Pilar Campos 
Rating:
5.0

This location is the best. I always rent from Guines Lumber because of the great customer service. I am in and out in no time.

Erick Duran 
Rating:
5.0

Customer did not leave a comment.

JOSE Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CAMPION 
Rating:
5.0

Customer did not leave a comment.

Hernando Gutierrez 
Rating:
5.0

Customer did not leave a comment.

JULIO DUBON 
Rating:
5.0

Customer did not leave a comment.

LUIS PINEDA 
Rating:
5.0

Customer did not leave a comment.

Johan Diaz 
Rating:
5.0

Everything went very smoothly

Mark Peters 
Rating:
5.0

The only complaint that I have is that I paid for the Dolly and they forgot to give it to me

maria casanas 
Rating:
5.0

Customer did not leave a comment.

Marcial ANorori 
Rating:
5.0

Very satisfied with their service and staff

ana sanchez 
Rating:
1.0

The guy at the pickup location was rude and not on time. He did not give us our equipment, we had to drive to another store to get it. He was rude and said he didn’t want to be bothered on his day off.

MICHAEL CARDINUTE 
Rating:
5.0

Customer did not leave a comment.

Ana Suarez 
Rating:
4.0

Customer did not leave a comment.

REINALDO CARRION 
Rating:
4.0

Customer did not leave a comment.

Diaz Alfredy 
Rating:
3.0

Customer did not leave a comment.

Victoria Garca 
Rating:
2.0

Customer did not leave a comment.

Rosangela Romero 
Rating:
5.0

Everything was Great.

Antonio Polanco 
Rating:
5.0

Customer did not leave a comment.

Gisela Rodriguez 
Rating:
5.0

Very professional staff

YAREIDA HERRERA 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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