It was very fat in the woods.The person who was there was very mice.There were dohs barking and I was scared. But it turned out ok.Tangela M.
Customer Reviews for Guines Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Limpieza de los camionesDINA S.
El cliente no dejó un comentario.Brayan S.
El cliente no dejó un comentario.Francisco T.
El cliente no dejó un comentario.vyacheslav L.
The van was absolutely disgusting. BEYOND roach infested. I ended up not even using the vehicle because I was too nervous to put my things in there with all the roaches. There were so many roaches they didn't even hide when you open the door. I had to pay another person to use their truck. NEVER EVER EVER WOULD I RENT FROM THIS PLACE !!!Celyne T.
El cliente no dejó un comentario.Bento B.
El cliente no dejó un comentario.Roberto P.
El cliente no dejó un comentario.Jany A.
Great customer service at pickup. Happy customerJavier S.
El cliente no dejó un comentario.Paola R.
not all the rented equipments were availableJose M.
El cliente no dejó un comentario.Tyvohn C.
El cliente no dejó un comentario.Jessica B.
Overall the truck was clean and well maintained but i would have liked for the interior of the truck to be more clean (without grease)Maria V.
Everhing Good Excelent customer Service. Erick is Good personHAROLD M.
The people at this location are friendly and profesionalDOUGLAS Y.
they had my reservation on hold and they didn't even have any involved available I would like a discount or a credit for my inconvenience because your systems deny me my U-Haul rentalaileen Q.
El cliente no dejó un comentario.Alcibiades C.
The staff of this location is pretty helpful 👌SHARLY Z.
El cliente no dejó un comentario.franck T.
El cliente no dejó un comentario.Maria Lorena L.
El cliente no dejó un comentario.Keven C.
The owner was so customer friendly and understanding.i will be going back there to use them again.thank youIris B.
This location was great to work with, the location where I booked my reservation cancelled it at 10 am for an 11am pick-up with no explanation or compensation. Totally unprofessional service.Robert J.
El cliente no dejó un comentario.YOANI A.
El cliente no dejó un comentario.Milagros S.
Well,to be honest,service and customer service were so good,but the back side of the truck smell like a garbage truck,there is not littering inside,but my God the seats were sticking, driving wheel were sticking my hands immediately get dirt...and insist the smell just garbageEdgard F.
Very convenient well run friendly staff it was only one day rental but they were very accommodating I would recommend this locationMichael M.
The truck had many mechanical problems. I didn't have any problems but to drive it was difficult.Pilar C.
This location is the best. I always rent from Guines Lumber because of the great customer service. I am in and out in no time.Erick D.
El cliente no dejó un comentario.JOSE R.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Hernando G.
El cliente no dejó un comentario.JULIO D.
El cliente no dejó un comentario.LUIS P.
El cliente no dejó un comentario.Johan D.
Everything went very smoothlyMark P.
The only complaint that I have is that I paid for the Dolly and they forgot to give it to memaria C.
El cliente no dejó un comentario.Marcial A.
Very satisfied with their service and staffana S.
The guy at the pickup location was rude and not on time. He did not give us our equipment, we had to drive to another store to get it. He was rude and said he didn't want to be bothered on his day off.MICHAEL C.
El cliente no dejó un comentario.Ana S.
El cliente no dejó un comentario.REINALDO C.
El cliente no dejó un comentario.Diaz A.
El cliente no dejó un comentario.Victoria G.
El cliente no dejó un comentario.Rosangela R.
Everything was Great.Antonio P.
El cliente no dejó un comentario.Gisela R.
Very professional staffYAREIDA H.
I have used uhaul many times, and have been happy. This last time was different, and I was very disappointed. I had a confirmed reservation to pick up a truck at 1600 sw 27th at 9am. This location was strategically selected based on the job at hand. And the timing of what I needed to do. When I arrived there, they didn't have my truck. And I got redirected to an Allapattah location at 1400 nw 29th street. I appreciate the $50 credit to my account due to reservation guarantee uhaul implements. But service is not about money. It's about fulfilling and exceeding ones expectations. At 9am there is traffic. This location being 4 miles in the complete opposite direction of where I needed to be, took me an additional hour, not to mention paying for the additional mileage back and forth. Also, this location keeps its trucks in a parking lot surfaced with dirt. It was pouring rain that day, so the lot was a swamp!Constantinos G.
El cliente no dejó un comentario.ERMIDA P.
El cliente no dejó un comentario.JUDE J.
The truck had a lot of roaches inside of it. The roaches even got inside of my purse. In all the years I have rented a U-Haul truck, I had never experienced this roach situation, it was beyond disgusting. The truck also had a problem with the light inside, which would not turn off.Hilda A.
Make the drop box hole bigger for the van keysRodquita J.
El cliente no dejó un comentario.Cesar D.
Explain what to do when returning the vehicle.hector A.
Customer was amazing didn't think I was gonna get a WOW moment , they do products that they're selling once again great customer support & service.LIENZ P.
El cliente no dejó un comentario.Jonathan T.
Truck rented was a disaster. Have damages all around, fan A/C not working, 12v cigarrete lighter plug not working, dirty inside, seats stained, very old model. Non power windows nor power door locks. Radio only, and barely working. Not satisfied at all with the unit. The only location that had a 17' truck available. Never again rent from here. Prefer to get a trailer and a donkey.GABRIEL T.
El cliente no dejó un comentario.WALTER G.
The store was hot inside.No ACTANGELA M.
The staff was excellent and made the process easy. It was quick and easy for pick up and drop off.. this will Be my place when I need a Uhaul! Thank you!Dawn C.
El cliente no dejó un comentario.Tamir N.
All good. Staff was very friendly and helpful and the truck was very modern with low miles. Great experience.Brian M.
El cliente no dejó un comentario.osmany R.
El cliente no dejó un comentario.renette C.
El chico que me atendio fue muy amableHerrera L.
El cliente no dejó un comentario.GOUSNO H.
El cliente no dejó un comentario.CHRISTOPHER R.
I just left the truck after hours so I did not have any experience with personnelMegan E.
El cliente no dejó un comentario.Ricardo G.
Extraordinario servicio al clienteALFRED D.
El cliente no dejó un comentario.bruce M.
Ensure all supplemental equipment ordered is available or refunded, and load said equipment onto the truck prior to hand off.Jeffrey B.
El cliente no dejó un comentario.STEPHANIE D.
The employee that attended me was very familiar with the u-haul brand. Great customer service. I will definitely recommend. Thank you guysMario M.
Everything's was ok thanksFABIO U.
El cliente no dejó un comentario.YESSI B.
The Associate was very knowledgeable and helpfulSharon E.
Good businessNelson M.
Was told I had to wait 30min because "the guy who does that isn't here yet", when he did show up it was another 20 minutes to get the truck, all after having to drive an extra 30min past 2 other locations because uhaul reservation system is horrible and "those locations aren't doing one ways" according to a U-Haul representativePhilip W.
Servicio al cliente de excelencia.GRACIELA H.
Muy buena atenciÃ³n por parte de Erick que estuvo siempre a nuestra ordenOrlando R.
El cliente no dejó un comentario.Alba R.
El cliente no dejó un comentario.kathleen A.
The vehicle was relatively clean. I expected a little less dirt in the cabin. The manager was extremely helpful.Brian F.
Keep your rentals cleanfrancisco T.
Good truck but was dirty inside. New truckTeresa M.
El cliente no dejó un comentario.Rogelio N.
El cliente no dejó un comentario.Alex D.
Good companyOscar C.
Employee was very helpful and professionalEustacio R.
It was a little busy, but the gentleman was quick and easy to work with.Daniel K.
Not to improveWalter A.
El cliente no dejó un comentario.Alfonso G.
El cliente no dejó un comentario.Walter A.
El cliente no dejó un comentario.Louis C.
Todo bien Gracias por todoAndres P.