Customer did not leave a comment.Rurico C.
Customer Reviews for Guines Lumber
(U-Haul Neighborhood Dealer)
Miami, FL 33142
(@ 14th Av)
Services at this Location:
- Mon–Fri6:30 am–3:30 pm
- Saturday6:30 am–1 pm
Special Operating Hours
- 12/25/2023: Closed
- 1/1/2024: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store manager needs to be more extra careful and serious with the serviceCLAIRVENS J.
Guys were respectful professional Helpful THANKYOULinda N.
Excellent customer serviceMARK D.
Estar , mas pendiente de la limpieza de los vehiculos , como tambien del momento en que los vehiculos son devueltos en la noche , ya que tuve un mal rato pues creo que no se habian percatado de que la unidad que habia rentado la habiamos regresado el mismo dia en la noche.Jose P.
Para mi fue un servicio de calidad...ricardo N.
Floor mats was full of construction debris, dirt everywhere, cargo area was the same, air conditioning not working properly, i rent regularly trucks everywhere first time on this location, i don't understand how do you have ready for rent a truck so dirty with no ac, luckily my move was super quick, i don't imagine moving far away with my family on that condition.Ruben M.
Excellent customer service!!! Extremely thankful for the professionalism and ease of rental. Thank you!Pamela K.
Eric and his staff are very professional and accommodating. They really go out of their way to make sure your needs are met. It is truly a pleasure to do business with them.Ira D.
Overall it's well worth going there they open early. Employees were very helpful thank you.MARK D.
Customer did not leave a comment.LUIS M.
Customer did not leave a comment.Marylin N.
Continue great customer service I received and no further improvement needed.Kertrena B.
Fantastic experience.Samantha A.
The employees at this location are super nice my issue was that the truck they gave me was broken, dirty, and full of roaches. It broke down 3x. and they were closed and I didn't know who to call to assist me. However, on several occasions, I was helped by ppl in the street and they followed me to drop off the car. I called customer service the following morning and complained and the customer service rep advised they would contact the facility where I rented the truck and advise of the issues and that I would be fully compensated. Now I see an email that I have been sent to collections for an exuberant amount which I will not pay. I struggled with the truck and couldn't accomplish anything.Miriam A.
Good jobsMaikel M.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.vilma T.
the offered truck was disrespectful. I went to the marked uhaul store and they said they didn't have the equipment and told me to go to another address. So I called the company and they told me to pick up a truck from a construction materials warehouse. the truck had broken glass and was covered in cement. Absurd. A total lack of respect!Marcelo V.
Yes they are very helpful and professionalSonia G.
Customer did not leave a comment.Marc J.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.PAULO C.
Customer did not leave a comment.Lance K.
They charge me extraday and i dont know why Very upsetmuath A.
Customer did not leave a comment.OSCAR M.
Car was very dirty inside the cabin and also y the cargo side full dust and dirtLUIS T.
Hi, la primera cosa que no me pareciÃ³ fue que cuando le pedÃ al empleado que me agregara a mi yerno en la reserva como chofer, el seÃ±or me dijo que no serÃa necesario, que siempre que yo estuviera segura de que Ã©l era mayor de edad y tenÃa licencia Ã©l podÃa manejar sin problemas. Le dije que yo lo querÃa en el seguro y de igual manera me ignoro. Luego le dije que yo manejarÃa 10 millas y Ã©l puso 30 porque si y listo. Es decir, que mis opciones eran las que Ã©l decidiera por mÃ o no me llevarÃa el camiÃ³n. Cuando decidÃ dejar que Ã©l lo hiciera todo a su gusto y conveniencia me entrego las llaves. El camiÃ³n estaba sucio y la gasolina tampoco estaba correcta al 100%, pero bueno, al final con el app de Uhual fue posible corregir estos errores.DELARAY E.
Eric from this location is a nice and Kool guy!Regina W.
Customer did not leave a comment.Carlos V.
Eric and his staff are very professional, courteous, kind and communicative.Ira D.
Customer did not leave a comment.Ivan H.
Customer did not leave a comment.GINO C.
todo bien en esta locacion no tengo quejas, deben mejorar el servicio de mobile check inLuis Fernando J.
Eric is the BEST....just FYI, The radio was not working in the truck.Danielle C.
I had a Great interaction with the man who took the vehicle. He also helped me get to My next stop.Tangela M.
Next time thoroughly check your customer's contract with your returned vehicles/keys before suspecting them of being the customer that hadn't returned your rental equipment. However, I appreciate the fact that you informed me once you had clarified the situation - very professional. Thank you.Deborah C.
Customer did not leave a comment.Denis A.
It was very fat in the woods.The person who was there was very mice.There were dohs barking and I was scared. But it turned out ok.Tangela M.
Limpieza de los camionesDINA S.
Customer did not leave a comment.Brayan S.
Customer did not leave a comment.Francisco T.
Customer did not leave a comment.vyacheslav L.
The van was absolutely disgusting. BEYOND roach infested. I ended up not even using the vehicle because I was too nervous to put my things in there with all the roaches. There were so many roaches they didn't even hide when you open the door. I had to pay another person to use their truck. NEVER EVER EVER WOULD I RENT FROM THIS PLACE !!!Celyne T.
Customer did not leave a comment.Bento B.
Customer did not leave a comment.Roberto P.
Customer did not leave a comment.Jany A.
Great customer service at pickup. Happy customerJavier S.
Customer did not leave a comment.Paola R.
not all the rented equipments were availableJose M.
Customer did not leave a comment.Tyvohn C.
Customer did not leave a comment.Jessica B.
Overall the truck was clean and well maintained but i would have liked for the interior of the truck to be more clean (without grease)Maria V.
Everhing Good Excelent customer Service. Erick is Good personHAROLD M.
The people at this location are friendly and profesionalDOUGLAS Y.
they had my reservation on hold and they didn't even have any involved available I would like a discount or a credit for my inconvenience because your systems deny me my U-Haul rentalaileen Q.
Customer did not leave a comment.Alcibiades C.
The staff of this location is pretty helpful 👌SHARLY Z.
Customer did not leave a comment.franck T.
Customer did not leave a comment.Maria Lorena L.
Customer did not leave a comment.Keven C.
The owner was so customer friendly and understanding.i will be going back there to use them again.thank youIris B.
This location was great to work with, the location where I booked my reservation cancelled it at 10 am for an 11am pick-up with no explanation or compensation. Totally unprofessional service.Robert J.
Customer did not leave a comment.YOANI A.
Customer did not leave a comment.Milagros S.
Well,to be honest,service and customer service were so good,but the back side of the truck smell like a garbage truck,there is not littering inside,but my God the seats were sticking, driving wheel were sticking my hands immediately get dirt...and insist the smell just garbageEdgard F.
Very convenient well run friendly staff it was only one day rental but they were very accommodating I would recommend this locationMichael M.
The truck had many mechanical problems. I didn't have any problems but to drive it was difficult.Pilar C.
This location is the best. I always rent from Guines Lumber because of the great customer service. I am in and out in no time.Erick D.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Hernando G.
Customer did not leave a comment.JULIO D.
Customer did not leave a comment.LUIS P.
Customer did not leave a comment.Johan D.
Everything went very smoothlyMark P.
The only complaint that I have is that I paid for the Dolly and they forgot to give it to memaria C.
Customer did not leave a comment.Marcial A.
Very satisfied with their service and staffana S.
The guy at the pickup location was rude and not on time. He did not give us our equipment, we had to drive to another store to get it. He was rude and said he didn't want to be bothered on his day off.MICHAEL C.
Customer did not leave a comment.Ana S.
Customer did not leave a comment.REINALDO C.
Customer did not leave a comment.Diaz A.
Customer did not leave a comment.Victoria G.
Customer did not leave a comment.Rosangela R.
Everything was Great.Antonio P.
Customer did not leave a comment.Gisela R.
Very professional staffYAREIDA H.
I have used uhaul many times, and have been happy. This last time was different, and I was very disappointed. I had a confirmed reservation to pick up a truck at 1600 sw 27th at 9am. This location was strategically selected based on the job at hand. And the timing of what I needed to do. When I arrived there, they didn't have my truck. And I got redirected to an Allapattah location at 1400 nw 29th street. I appreciate the $50 credit to my account due to reservation guarantee uhaul implements. But service is not about money. It's about fulfilling and exceeding ones expectations. At 9am there is traffic. This location being 4 miles in the complete opposite direction of where I needed to be, took me an additional hour, not to mention paying for the additional mileage back and forth. Also, this location keeps its trucks in a parking lot surfaced with dirt. It was pouring rain that day, so the lot was a swamp!Constantinos G.
Customer did not leave a comment.ERMIDA P.
Customer did not leave a comment.JUDE J.
The truck had a lot of roaches inside of it. The roaches even got inside of my purse. In all the years I have rented a U-Haul truck, I had never experienced this roach situation, it was beyond disgusting. The truck also had a problem with the light inside, which would not turn off.Hilda A.
Make the drop box hole bigger for the van keysRodquita J.
Customer did not leave a comment.Cesar D.
Explain what to do when returning the vehicle.hector A.
Customer was amazing didn't think I was gonna get a WOW moment , they do products that they're selling once again great customer support & service.LIENZ P.
Customer did not leave a comment.Jonathan T.
Truck rented was a disaster. Have damages all around, fan A/C not working, 12v cigarrete lighter plug not working, dirty inside, seats stained, very old model. Non power windows nor power door locks. Radio only, and barely working. Not satisfied at all with the unit. The only location that had a 17' truck available. Never again rent from here. Prefer to get a trailer and a donkey.GABRIEL T.
Customer did not leave a comment.WALTER G.