Comentarios del cliente para Guild Ventures

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Guild Ventures

Grado total:

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Javannah H. en

Grado:

El cliente no dejó un comentario.

Lyndon M. en

Grado:

They charged me for a tow rental fee without asking me, when I returned the equipment they would not refund it and were very rude and unhelpful about it.So I won’t be using this place again.

Aubrey H. en

Grado:

Received excellent service. I rented a small truck. Excellent price. Truck was. in excellent condition. Cleaned and excellent condition. Prompt service. Definitely will recommend to a friend.

GLORIA S. en

Grado:

Worst experience ever will never use this service again

Julie G. en

Grado:

Fix the seatbelt in the 26 ft truck

Joshua S. en

Grado:

El cliente no dejó un comentario.

Stephaie Y. en

Grado:

I am glad I was able to work out the pricing issue I had. I must say at first I was upset but now I am a happy camper. Thank you

Kristen S. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

When we got there the guy was asleep on the couch... he set things up and didnt do it anywhere near correctly which when it got it home the wire snapped which we had to rewire and then it broke the front of my car. No one seemed to care.

Jose P. en

Grado:

El cliente no dejó un comentario.

Tiffany R. en

Grado:

There was trash left in the back of the truck provided for me. It had a very strong smell as if it had been left in the back of the truck for a while. Moving the bag of trash there were maggots underneath the bag. I took it upon myself to clean the back of the truck so I could start my moving process. However, the vehicle should have been cleaned upon renting it to me. Very dissappointed.

Crystal B. en

Grado:

El cliente no dejó un comentario.

Natasha D. en

Grado:

Easy to find. Easy to park. Great lighting and overall very clean. Love this uhaul stop.

Anitra D. en

Grado:

El cliente no dejó un comentario.

Lawannah W. en

Grado:

Very helpful and courteous!

Mark M. en

Grado:

Improve signage identifying location since it’s a relatively small location. The guys that helped me there were super. Definitely had their act together. In and without a question!

EDWARD E. en

Grado:

My rental was unavailable at my original locationbut the second location didn’t have the truck either. The manager at the Greenbrier location was good and found it at another location. The online reservation system needs to do a better job scheduling

Donald P. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Justin was very effective and efficient

Donna P. en

Grado:

Very friendly and quick pickup time. Great customer service. Thank you, Donna Pruitt

MERRETTE B. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

Very disorganized. Poor customer service, incredibly messy process. Took over an hour to finally secure a vehicle. Unlikely to use UHaul again.

Jeremy V. en

Grado:

Easy and fast

Natasha T. en

Grado:

El cliente no dejó un comentario.

Daretta T. en

Grado:

Everything was good. No complaints at all

Bryant M. en

Grado:

El cliente no dejó un comentario.

Jason L. en

Grado:

El cliente no dejó un comentario.

Jonathan C. en

Grado:

El cliente no dejó un comentario.

Jeffrey C. en

Grado:

I requested a pick up at Churchland Movers. Upon arriving and waiting approximately 1 hour I was informed that they did not have the tow dolly I reserved. I had to drive to Newport News to pick up the dolly when I live 2 miles from Churchland Movers. Why does your website include a pick up location field when you can’t even get one to the city I requested a pick up in. This is the 3rd time in one year that this has happened. NO CUSTOMER SERVICE AT ALL!!

Brett E. en

Grado:

El cliente no dejó un comentario.

TERRY V. en

Grado:

El cliente no dejó un comentario.

Robert F. en

Grado:

El cliente no dejó un comentario.

Douglas E. en

Grado:

The final bill came out higher than expected. The mileage fee adds up pretty quickly. An alternate rental option may have been less expensive, but U-haul caught my attention by $20/day rental teaser rate.

chandler C. en

Grado:

El cliente no dejó un comentario.

stephanie B. en

Grado:

It seemed that the person checking us wasn't exactly sure what he was doing. He sent us out with the wrong mileage on the truck which then complicated the length of time it took to return the truck at the next location. We also had to pick up the truck from a different location than the one that we booked it with. The equipment was good and the person sending us out was pleasant despite the error of the mileage..

COREY J. en

Grado:

Better location

Barry P. en

Grado:

El cliente no dejó un comentario.

Rosamund M. en

Grado:

The truck was clean, but the auto transport wasn't. As a result, the charges for the trailer had to be refunded and we had to drive both truck and my SUV separately. This resulted in not being able to split the 24 hours drive. Unfortunately, they were no other trailers available. I was not a happy customer.

Deron B. en

Grado:

Uhaul charged both my cards cause it said there was a problem with the first one but charged both caked and told them they said it would be reversed the next day but 6 days later it still hasn't been resolved and still waiting on a call back from the supervisor at 1800 Uhaul whip I have been dealing with not either of the vendors but Uhaul itself. I use Uhaul 2 to 3 times a year but this experience has left me wondering about an alternative

CASAUNDRA H. en

Grado:

The parking lot was muddy the truck was not clean inside the back area had to sweep ?? first Gas below halfway people were very friendly though but would prefer a larger location where I didn’t need a boat to get through the parking lot

Robert M. en

Grado:

This place gave us a broken trailer then we spent a lot of time trying to find another trailer the truck was not the right truck and we had let's gas in it that they told us was in it and the tags on the truck did not match the paperwork we had the wrong truck the guy was very nice but everything was wrong I would not recommend this place to anyone.

Dean R. en

Grado:

Everything was easy, quick and I was out of the door. Great experience. Thank you guys!

Jeffery E. en

Grado:

This location was very professional and accommodating. Everything that was needed was taken care of. Mr. Vann made sure we had everything needed to make our move go as smooth as possible. He was extremely helpful and professional. I would ONLY recommend this location for people in the area! A+ service!

Kendra R. en

Grado:

El cliente no dejó un comentario.

Patrick L. en

Grado:

El cliente no dejó un comentario.

ERIC B. en

Grado:

The staff is courteous and knowledgeable, the equipment is modern and clean. They’re here when ever you need them, even at the last minute, like I did.

William R. en

Grado:

I made a reservation to pick up the truck at 7:30 am. The location was not open until 8 so I had to stand outside in the cold for 30 minutes. The truck was not in great condition, power steering was marginal and one of the rear tires blew. Luckily the tire blew after I reached my destination. I believe the flat tire was a result of improper tire pressure because the tire that didn’t blow on the same side is pretty low, which should not be the customers reaponsibilty or problem. My experience with Uhaul has always been good, but this time was very bad.

DionTree W. en

Grado:

El cliente no dejó un comentario.

Kayla R. en

Grado:

El cliente no dejó un comentario.

Laticia W. en

Grado:

El cliente no dejó un comentario.

phillp W. en

Grado:

El cliente no dejó un comentario.

Tina J. en

Grado:

This location was a pleasant surprise to visit!

Kerrin P. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

Russhon B. en

Grado:

El cliente no dejó un comentario.

REBECCA G. en

Grado:

El cliente no dejó un comentario.

juanita K. en

Grado:

El cliente no dejó un comentario.

Claudine P. en

Grado:

El cliente no dejó un comentario.

lloyd N. en

Grado:

El cliente no dejó un comentario.

JAMES T. en

Grado:

El cliente no dejó un comentario.

Matthew B. en

Grado:

Clean, well maintained equipment and quick, courteous service. It was a fantastic experience!

John A. en

Grado:

Easy in and out, friendly staff

David L. en

Grado:

Everyone I have dealt with at Guild Ventures has been very helpful and pleasant to work with. I highly recommend this dealership.

Isaiah V. en

Grado:

El cliente no dejó un comentario.

Corinna L. en

Grado:

El cliente no dejó un comentario.

Leon P. en

Grado:

El cliente no dejó un comentario.

Brian F. en

Grado:

Outstanding service from the attendant at pick up!

Monica B. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

Deborah Q. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

The gentleman that checked me in was very courteous, professional, and efficient. I do wish that when I placed the order it was made more clear that the preferred location I selected may not be the location where I will pick up. I don't see much point in selecting a preferred location if they don't have the equipment and you get sent to another location.

Barbara F. en

Grado:

El cliente no dejó un comentario.

George W. en

Grado:

Reserved blankets online. 15 minutes before pick-up received call that they were not available.

markita B. en

Grado:

El cliente no dejó un comentario.

Dallas C. en

Grado:

Best experience ever in all our years using Uhaul.i will forever use this branch of U haul. Friendly, clean, kind, and efficient. What more can you ask for? Thank you for this expetience.

Steven S. en

Grado:

The attendant was especially friendly and helpful.

NONIE W. en

Grado:

El cliente no dejó un comentario.

Chandler M. en

Grado:

El cliente no dejó un comentario.

valncia K. en

Grado:

I don't understand why you gotta be charge extra especially when u are doing a trip one way and u have to get ur things to put in the truck and get ur things out and account for gas stops and etc way expensive for something so simple

Mark M. en

Grado:

Gentleman running the office was very nice, knowlegeable and helpful. Would definitely recommend.

Samuel B. en

Grado:

El cliente no dejó un comentario.

Shadrika A. en

Grado:

El cliente no dejó un comentario.

regena S. en

Grado:

El cliente no dejó un comentario.

Ada C. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER W. en

Grado:

El cliente no dejó un comentario.

T'chaundryah C. en

Grado:

Customer service was excellent

Ayon D. en

Grado:

El cliente no dejó un comentario.

Cherry M. en

Grado:

El cliente no dejó un comentario.

Tika G. en

Grado:

I would like to provide the nearest location.

Gary M. en

Grado:

El cliente no dejó un comentario.

mandelo L. en

Grado:

El cliente no dejó un comentario.

Benjamin S. en

Grado:

El cliente no dejó un comentario.

Jeff B. en

Grado:

El cliente no dejó un comentario.

lauretta G. en

Grado:

El cliente no dejó un comentario.

lauretta G. en

Grado:

El cliente no dejó un comentario.

roger L. en

Grado:

Na

Gerald E. en

Grado:

The only thing wrong with this uhaul place is the location. We requested a pick up from a location less than a mile away from us, and instead we had to drive 11 miles to this store. There were at least 5 other uhaul stores closer to us than this one. And the hours listed on the uhaul web site are incorrect. The staff was great, and even called to make sure we were on our way before they closed for the night.

Sergio L. en

Grado:

N/A

Carl B. en

Grado:

Location and personnel were nice. The truck was in poor shape with the fender surrounding the right rear wheel twisted and approximately 1 inch away from the tire, requiring us to pull it and angle it out of the way. The truck steering was horrible...I could turn it about 6 inches in either direction before the steering would occur.

steven L. en

Grado:

El cliente no dejó un comentario.