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YOUEL G.
Customer Reviews for Guild Ventures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Uhaul hooked up my trailer. A few hours later the trailer jumped off the ball when going over a speed bump. The hand knows on the coupler was completely open. Never was tightened down. Safety chains saved the trailer and the truck.
Hugh H.Hard to reach an agent, and they never gave me my refund after returning the truck on time. I've sent several emails and tried to leave messages but couldn't and have yet to hear back from anyone.
santana R.Dariah would not accept my VIP for $20.00 & were not professional when I turned the truck in. All she wanted was my money, too! You all should not be taking money out of my bank account without my authorization even if I do owe for mileage. Allow me to authorize it! Not UHAUL! I cannot believe the way I was treated using both trucks! Do better!
paulette A.Young lady was very helpful and nice.
Tracy M.Staff was extremely helpful, professional and courteous! Gracias
Bruce S.The pick up site was very helpful. However the 24 /7 servoce that changes your pick up site to over an hour away at the last moment before pickup causes extra expense and hardship. In the future I will not use Uhaul for this reason.
Kenneth H.Would use the location again 10/10 !!!
Isaiah V.We paid for 5 furniture blankets and they weren't in the truck. We did a mobile pickup so the office was already closed.
Jennifer B.The woman who helped me out was very nice and extremely attractive
Michael L.Limited supplies, I received half the moving pads I requested leaving me to borrow sleeping bags and blankets from friends in order to properly pad my furniture. How does this happen when the reservation was in for a month?
Shannon C.Truck was filthy and in a very inoperable condition but was able to do my move anyway .
kelvin B.We reserved the truck at a location in Williamsburg but were informed we had to drive 45 minutes away to Newport News to pick up at this location instead. We did the app to pick up which was easy but the truck was not loaded with the 2 dollies or 5 dozen pads. Since we were there before business hours, no one was there to help. After 40 minutes on the phone, I was told to go to a different location in Newport News to get the pads and 1 dollie as that would fit in my car since the movers were already at my house in Williamsburg and were loading what they could. Moving is stressful and this made it difficult, frustrating and so far beyond stressful if I could avoid your company in the future I will. Very disappointed with this experience.
Cara S.Over charged. And was lied on. I will never use u-haul ever again
ANDREA M.Ninguno
Jordan C.Good customer service
Shanti H.Truck was not clean when I pick up the truck. There was damage on the truck that was already there. The driver seat could not even move up for me to able to drive the truck. The front left tire was low. Also the person working there did not tell me to look over the truck to make sure there was nothing wrong with the truck before leaving the lot. Like other Uhaul locations tell you to do that. I should get my money back. ☹ï¸â˜¹ï¸
Christine E.Highly Satisfied
Kerry W.My card was overcharged because an employee put the wrong return time in and it was a huge inconvenience for me and I didn't receipt any time or comp for their negligence.
Shantel S.Nothing, everything was excellent!
MOSESDWAYNE D.U-Haul truck had no gas it was on empty. The dolly I ordered was not available and wasn't on the truck. I have yet to receive feedback for the complaints already made.
Ian W.Nothing great service
AMINAHNAJI R.Staff are excellent. Location is really convenient. Always pleased to do business here.
Janice P.Very Helpful
ALEXISCHANEL D.I got charged an extra hundred bucks for my dolly, furniture dolly, furniture pads, AND the auto transport that I had already returned. When I tried to return everything other than the auto transport (since I had already returned it), the person I talked to said she couldn't do it but her manager would and would call me later that night when he came in. Night goes by, no phone call. Call again next day, says they will remind him to call me again tonight. Night goes by, no phone call. Finally she transfers me to him on the third day. Complained about being charged for all that stuff especially the auto transport that I had returned. Never heard from him again and never got refunded for it. Fantastic customer service, not!
Robert M.Was charged up front for my fees, then charged again when I turned my rental in. Uhaul was not available for my reserved time and have to wait another day. I will never use this location again.
Preston G.The truck that I rented had an exhaust leak coming from the passenger side manifold, we had to drive with the windows down due to the fumes entering the cab making us nauseous. Also, the business was closed at 9:00am, a young lady arrived 30 minutes later to open up delaying my departure to work.
MARKANDREW P.Nothing we can think of. They were very accommodating in our ever changing schedule. We appreciate it and all their fine associates.
CHARLESM C.Great service!
LAUREN P.The location was changed less than 24 hours before the pickup time and pushed back 1 hour causing the moving process to start 3 hours later then expected. If the moving helpers had not been accommodating I would not have been able to complete the loading. I find the change very poor customer support.
Thomas L.I requested a 26 ft truck for 3 days for a long distance move. What I got was a 26 ft truck for 3 hrs and a local return. No 26 ft trucks were available so we had to rent a smaller truck and then drive from Portsmouth to New Port News and pick up a tow trailer to go along with the smaller truck. Not too happy.
Gail M.The folks working at this location were very helpful and very nice. I really appreciated them.
Sheryl L.When I arrived, my 10 foot truck was hooked up to a tow dolly. This location is closed on Sunday so I had absolutely no assistance. The furniture dolly I rented was also nowhere to be found. I was on the phone for about 30 minutes before getting someone on the regional U-Haul number. With them unable to help, I was able to remove the tow dolly with the help of a family member. This experience was so terrible. The truck was low on gas and filthy on the inside. Not to mention I was put behind schedule on my moving trip. So disappointed.
Chelsea S.The trailer was not available as contracted for. After a confirmation call there was no trailers available once we drove there. This site was very diligent in trying to solve the problem. I view this to be more of a UHAUL problem than a problem with this location.
Brian H.Nothing, keep doing what your doing
EDWARD R.When I got it, it looked cleaned inside and nothing major. I went to dig my phone from under the seat when it fell and there was food from previous customer under there. Old stale fries, crumbs from food. Other than that, I would recommend this location and company!
Sabrina W.Hands down best service from a u-haul rep EVER. Had the truck I needed ready when he said and did not give it out to another customer like the u-haul in hampton did.
KYLE WILLIAM W.Next time, clean the truck and rid it of the gasoline smell that it is still on my boxes and mattresses!!! The wheels on the furniture dollies were worn out and raggedy and hard to use while moving. I want a refund for the furniture dollies and some kind of credit for the truck smelling like gasoline and the smell all on my boxes and mattresses.
RENEE E.Make sure the trucks are clean and do not smell like fish
BRANDON H.There was sand/dirt in the back of the truck and pet hair all over the cabin of the truck.
Chris W.When I called the location, representative seem to be bother by the call, upon arriving, the guy who attended me was on his air pods on the phone. I was given a quote on how much it'll be based on the cost, the quote was set for 78$, which would include everything and 30 miles including taxes and the insurance plan. I made sure to ask if I need to put gas on the vehicle, he said that they charge by the mile not the gas. When I return the car, the lady took my keys and told me I'll be getting an email with the receipt, I told her how much would it be, she said I'll be getting that info later that day any questions ask. Later that day nothing, the next day I got a charge of 123$ on top of the 78$, totaling to 200$, once I received the bill break down, I'm getting charge 30$ for gas on top of the 85 cents per mile, i did go over 30 miles but the quote was misleading. I tried calling back but keep going straight to voicemail. Stay away from this place
Jose C.U-haul had not been cleaned before I received it.
Melissa L.The only thing I did not like is that when we picked up the truck it was noted that we wanted to drop it off at a location near our house. Half way on our drive from Alexandria back to Newport News we are told we have to take it to downtown Newport News. Not a place a woman wants to be at night.
BRIANGENE S.Great location, smooth transaction, great experience all around:)
Ruth B.I live in Michigan and was transporting a relatives furniture but would recommend U-Haul to a friend ay that location.
William M.I don't typically respond to reviews, but this location deserve “two thumbs up†in terms of customer service and convenience. I am glad I selected this vendor.
RALPHBERNARD A.One of the three dollies were completely missing and the person first tried to play it off as if it was not listed when it was. Then she said it would be changed on the contract and the price reduced. I check online that night and neither had happened.
Robert B.