The agent entered information I correctly and kept blaming the uhaul system which I now see he was correctJames L.
Customer Reviews for Guest Inn
(Distribuidor de U-Haul del vecindario)
Austell, GA 30168
Services at this Location:
- Lun. - dom.: 8 a. m. - 7 p. m.
- 4/19/2021 - 4/24/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service was horrible. Better customer relationship training is needed for this representative.David K.
El cliente no dejó un comentario.ODESSA A.
El cliente no dejó un comentario.Cassandra H.
El cliente no dejó un comentario.SHEILA M.
Pick-up was fast and easy. The attendant was pleasant.ANNETTA E.
El cliente no dejó un comentario.TROY M.
The truck was clean but the steering wheel was very sticky. The exterior of the truck was damaged in all sides. The driving of the truck felt extremely dangerous it shaked and was hard to steer. This truck should be parked and crushed.BERNARD C.
LOGISTICS WAS A NIGHTMARE AND PRICE QUOTED WASN'T EVEN CLOSE TO FINAL BILL. HAD TROUBLE WITH REAR TIRE ON TRAILER KEPT GOING FLAT, HEADLIGHTS WERE DIM HAD TO USE HIGH BEAMS AND WIPERS WERE SHIT AND WAS DRIVING IN THE RAIN. I WILL NEVER USE U-HAUL AGAIN THE PRICE WITH GAS I COULD OF HAD IT PICKED UP WITH A SEMI AND PUT IN COVERED TRAILER. I WAS QUOTED 750. FROM THE FIRST PHONE CAL TO THE 5TH IT WAS A MESS EVERYTHING WAS WRONG GOT A CALL FROM ARKANSAS WANTING TO KNOW WHEN I WAS PICKING TRUCK AND TRAILER UP.DEANA Q.
El cliente no dejó un comentario.DAVID A.
The staff was excellent but the Vehicle was not clean. The truck had paint stains in the seat and middle seat had a small burn hole. Also was told there would be a 2in ball hitch on the back but there was not one. Customer service was Excellent.Charles B.
Well the 2nd locations service was great! My 1st reservation was at a center close to my home. It was closed when I arrived! I called customer service and they directed me to another location further away from from my home. This made me late for the job I had to do. So basically just spent $100 for a half done job! I think I should get a full or partial refund. Thank you Joey McGlamoryJoey M.
El cliente no dejó un comentario.Verna H.
El cliente no dejó un comentario.JUDITH M.
The process to get the rental truck took almost 45 minutes. Then after getting the rental truck the inside was dirty. So the process could be a little faster and the rental a lot more cleaner.Mildred R.
I was rerouted to this location and should have just declined to pick up the truck. This is a seedy motel with unsavory people just sitting around lurking. It was very unsafe and made me nervous, and I don't scare easily. The truck also pulled and the engine light came on and stayed on. This left me fearful that the pulling would result in the vehicle breaking down. Thankfully I had a short trip.Tiffany B.
Its just not an updated facility. Otherwise good service and vehicle.Colin M.
Friendly hostJustin A.
El cliente no dejó un comentario.Shekenya T.
They were very friendly and helpful.ROGER G.
El cliente no dejó un comentario.CHERRI F.
El cliente no dejó un comentario.DEVIN M.
Convenient and easily accessible location, great and honest staffCHRISTOPHER S.
El cliente no dejó un comentario.KATORIA W.
El cliente no dejó un comentario.SHARON W.
El cliente no dejó un comentario.Diniesha B.
Grate ServicePankajkumar B P.
Unprofessional staff ,Errice B.
El cliente no dejó un comentario.Ashley M.
I was told the location opened at 8am by Uhaul. I arrived at 8am to find the guy at the desk asleep and he said the "Uhaul rental manager is not in until 8:30 am". I advised that is not what I was told by Uhaul. He did not seem to care and told me to take it up with Uhaul. I had to wait until 8:30 am which put me behind schedule because the traffic after 8:30 am is MUCH worse and I knew the delay would be significant. I called Uhaul to discuss the situation at *:00 am. The first person I spoke with told me to take it up with the guy at the pick up location (WRONG ANSWER). I asked to speak to a manager and the manager took it more serious and did the right thing. At 8:30 I went into the motel where the rental location was once again. I was met by the SAME guy I spoke with at 8:00 am who told me to come back at 8:30 am because the "Uhaul Rental Manager would not be in until 8:30 am. He finally started the rental process. WHAT IS THAT ABOUT???? The guy at 8:00 am and 8:30 are the SAME guy!!! When he checked me out he charged me TWICE for the full coverage insurance. He could not understand that I had already selected full coverage when I book it and it was already in the price he charged me. I had to call a UHaul manager a second time to get the issue with the full coverage insurance fixed. It took the guy at the pick up location 30 minutes to check the truck out. This delay in checking it out cost me DEARLY in time because I spent an additional 45 minutes in traffic because of the delay. Had I know he was not open until 8:30 am, I would have selected a different pick up location. The location does not reflect well on Uhaul.Johnna C.
Have equipment in order & properly functionalJaquay S.
El cliente no dejó un comentario.Tahir J.
El cliente no dejó un comentario.Annetta G.
There is too much traffic around your location. On Sunday, it is terrible because of the people getting out of church.Kenneth N.
El cliente no dejó un comentario.Allen M.
Great customer service.Omar K.
The mobile pick up was acting slow, I went inside to ask them for assistance and he told me I couldn't pick up because his manager wasn't there, when I told him that I was doing mobile pick up he still insisted I wasn't allowed to get the truck until the morning. He was rude and nasty about it. I was very displeasedLawren F.
People were friendly, but not a great area to bring the family. I would recommend leaving the kids and only having dad come. Condoms in the parking lot and a working girl asked to, well, I don't need to say the rest.Landon P.
Speed the time up on processing the rental.Anthony G.
The system didn't recognize that I already paid for my rental at the front desk & the seal on the dolly was already broken when I opened the back door. Other than that, the owners were nice.Gena H.
The customer service was amazing. While the vehicle I used was clean, the smell of the truck wasn't all that great.Nyja W.
Continue to provide great customer service.Tammy H.
Do Not Charge Customers For Things They Did NOT USETamala J.
24/7 pick upMichael K.
El cliente no dejó un comentario.Shawna B.
El cliente no dejó un comentario.Marcos S.
El cliente no dejó un comentario.Kahari S.
This was the worse location of an Uhaul establishment. My driver side store would not close all the way I was driving down in the interstate with my driver door barely hanging on. The inside the uhaul smell horrible and the smell was in my furniture. The guy who gave me rental truck was very rude and was not trying to understand me he was looking at me in a very disrespectful demeanor I felt uncomfortable. Overall experience was horrible I will never use another uhaul establishment nor will I ever recommend it to anyone.Wavelan H.
Everyone in the office was so nice and helpfulNikita B.
El cliente no dejó un comentario.AKEEM A.
Very convenient location. Office staff very nice and knowledgeable.Jamilah A.
El cliente no dejó un comentario.Tisha R.
After driving for an hour to a UHaul location that did not exist, I was finally directed to this address. It was truly due to the courteousness and professionalism of this location that I did not create a terrible review. Please update your locations online!!!!!!!Lisa Macapito N.
I reserved a two dolly that was supposed to be 4 miles from my location, after my reservation was taken I had to go 40 miles round-trip to a different location to pick it up. That location took 45 minutes to do the paperwork before I could leave.richard C.
THE PROBLEM IS UHAUL. I OPTED OUT OF THE INSURANCE WHEN I FILLED OUT THE INFORMATION FOR THE ONLINE RESERVATION. THE MANAGER WENT OVER THE MILLAGE AND AMOUNT OF GA. ALSO HE HE ASKED HOW MANY MILES I WAS DRIVING. NOTHING WAS EVER SAID ABOUT THE INSURANCE. I SINGED IT AND LEFT . WHEN I CAME BACK THE BILL WAS OVER 60 DOLLARS. I STARTED LOOKING AT THE BILL AND I FOUND THE PREMIUM INSURANCE CHARGE. I OPTED OUT ONLINE AND STILL GOT CHARGED. UHAUL SEEMS NOT WANT TO BE TO CONCERNED ABOUT EXPLAINING THE INSURANCE HOPING THAT THE CUSTOMER WONT SEE IT. I HAVE NOTICED THIS BEFORE. I GUESS IT IS NO USE TO FILL THE INFORMATION ONLINE AS IT CHANGES ITSELF. MUST BE AI BECAUSE A COMPUTER DOES WHAT IT IS PROGRAMED TO DO.JAMES R.
Hidden fees and double talkingralph W.
The air conditioner and windshield defrost did not work. I paid for a truck with a functioning A/C and defrost.Sarah F.
I booked at a-1 and uhaul overbooked that location when finally figured there misatke uhaul switched me to this location for a pick up at 11pm.However this location did a great job but uhaul really needs to get it together.I book where I book and Don't want to be moved unless otherwiseSheena T.
El cliente no dejó un comentario.Nadine W.
El cliente no dejó un comentario.Rocky E.
El cliente no dejó un comentario.Aaree P.
El cliente no dejó un comentario.Stephen I.
Friendly helpful personnel. Excellent serviceRaj P.
Friendly personnel and excellent serviceRaj P.
El cliente no dejó un comentario.Temika H.
El cliente no dejó un comentario.Kahliladi S.
El cliente no dejó un comentario.karen A.
Remain consistent!!!Albert M.
Location was changed without notifying me . Almost flat tire . Mirrors didn't move . Wasn't even able to drive my vehicle due to mirrors being unable to moveJulianna S.
El cliente no dejó un comentario.Lakita B.
The guy wasn't on staff to check us in or out. We had to go through a third party to receive/return keys. Because of this we were charged for using the uhaul for five days and that's just absolutely absurd. People shouldn't run a business/ franchise if they're not going to have the time for it.Amargo C.
El cliente no dejó un comentario.Marquita H.
El cliente no dejó un comentario.Anthony D.
Nothing keep up the good work!!!??????MARCIA B.
El cliente no dejó un comentario.Alvin S.
El cliente no dejó un comentario.travis M.
The Patels were very nice and friendly . They helped me load my equipment and they had my equipment clean and ready to go.Wendy B.
El cliente no dejó un comentario.Mary J.
El cliente no dejó un comentario.La Velvet L.
El cliente no dejó un comentario.VICKI D.
Worst ever!Rashida M.
David was incredible. He made my experience worth all the hassleChyvon G.
The truck I ordered 6 weeks in advance was not at the location when we arrived! We went to 2 other locations before we were able to get the 15 ft. that we needed. This was extremely stressful and time consuming since we were packing our son and driving 475 miles.Bonnie D.
El cliente no dejó un comentario.Jamila G.
El cliente no dejó un comentario.DAVID F.
Excellent service, quick and efficient.Raj P.
I went here after my original reservation was canceled due to the poor service and inventory of the uhaul location on Fulton Industrial. Uhaul should be ashamed of that location and the run around I got!! Terrible!!David D.
El cliente no dejó un comentario.Lateaka H.
El cliente no dejó un comentario.Hilda M.
This experience was one of the worst customer service experiences I have ever had to deal with. The manager at this location was very rude overall it was a bad experience. The district manger did reach out to me to improve my experience.iesha L.
Locat at a hotel. The regular U Haul people were not there but the front desk was able to direct me where to drop the trailer and annotated the time of drop off on my contract. Easy process and we were in and out in no time.William P.
El cliente no dejó un comentario.NICHOLE M.
El cliente no dejó un comentario.james G.
The clerk really didn't know how to strap down the car on the trailer so he give me a manual. Then I only got about a half mile away from the location where I loaded the trailer before it had a flat tire..I waited one hour and fifteen minutes for road side assistance. Then I was informed that the trail had brake problems. So I had to follow the road side assistance guy to the closest uhaul center. The clerk there sent me to the next closest center 7 mile away. There the service center was very helpful. A 3 1/2 hour trip took 6 hours..Nathaniel W.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.LINDA W.
El cliente no dejó un comentario.Michael R.
Man needs to learn more EnglishROXIE M.
All good. Nice manager. I would use again.Tim C.