I have rented trucks from this location several times. The people are very friendly, and the equipment available on time, clean and ready to use.Don R.
Customer Reviews for Guardian Self Storage
(Distribuidor de U-Haul del vecindario)
Pocasset, MA 02559
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Terrible customer service. Eric was extremely rude, unhelpful and condescending.Barbara B.
El cliente no dejó un comentario.ANDREW B.
The lock boxes were broken. We tried multiple times to use the code that was given, but the dial wouldn't turn. It turned out that both doors were open the entire time, just the locks were broken.Karen C.
El cliente no dejó un comentario.Jason S.
It would have been very helpful to understand the pick up process prior to getting there. When you pick up before the store opens you're on your own and it was a little challenging but I was still able to do itROBYN W.
Prompt, professional, friendly service. Equipment clean and as expected. Gracias.TIMOTHY G.
The way the contract is written seems as though the first 100 miles are included in rental price and miles above that are charged at the specified rate, A new script might be advised for customers so they are correctly informed of price and don't feel as though they are getting hosed by U-Haul as I feel happened to me.robert L.
Very good customer service . Fast and efficientBill J.
Greeted and treated well by professional, efficient staffJerry L.
Equipment was very clean and maintained but the windshield wipers need to be replaced and there was no windshield wiper fluid.Kathleen P.
El cliente no dejó un comentario.MICHAEL B.
Extremely friendly and helpful people who offered all kinds of help.William B.
ensure gas level is accurate.RICHARD S.
El cliente no dejó un comentario.ROBERT P.
No need to improve anything. The guy that helped us was very helpfulJoseph T.
El cliente no dejó un comentario.Machelle B.
The app is still slow and clunky. The person at the location was AWESOME! He came out when I returned the vehicle and made it simple and easy. I'll rent again from that locationWilliam M.
Great first time experience! I would definitely rent again and recommendCheryl W.
Impeccable service! I cannot remember the gentleman's name, but my check in went so incredibly smooth, he was super helpful and got me in and out. Van was so easy to drive, and got what I needed doneChristina F.
Pocasset office and personnel were exceptionally helpful and professional. Will rent from them again.Thomas W.
El cliente no dejó un comentario.Chris H.
Hard to see what to improve. Van was clean and gassed up full. Was able to use some blankets that were in the van already. Friendly fast service at check out and in.Geoffrey W.
Truly one of the best experiences I've ever had right from my first conversation with them. The man who met me was incredible -- nice, thoughtful (I forgot to bring a car charger and he loaned me one), helpful, efficient...he truly went above and beyond. My only suggestion would be to reward this employee. He's stands out. The van was new, it was clean, and it ran well.Amy M.
Nothing! The entire experience was exceptional. Props to the independent owners/operatorsjohn G.
efficient and friendly staff van was clean and in good shapePAMELA O.
They tried to charge me an extra 3 days. I'm not paying for an extra week when I didn't use an extra weeks worth of miles and only had it for 10 days. No.Dana D.
per mile pricing is very high. it will be worth checking competitors before my next rental.RICHARD S.
Excellent serviceCHARLES F.
El cliente no dejó un comentario.SHIOBHAN C.
El cliente no dejó un comentario.JONATHAN A.
El cliente no dejó un comentario.John C.
Excellent customer service.TIMOTHY G.
El cliente no dejó un comentario.JAMES O.
El cliente no dejó un comentario.CHRISTOPHER W.
Staff was friendlyELLIOT G.
Customer service gentleman that helped me was great.THOMAS T.
Newer trucks. Time to move on from roll up windows!JAMES D.
Phone drop pffSIDNEY M.
El cliente no dejó un comentario.JEFF B.
Excelente ubicaciónWILLIAM S.
El cliente no dejó un comentario.David K.
All good at this location ðŸ˜€ALLEN W.
Charlie was so nice and professional and had me on the road in no time! The office was clean, Charlie had his mask on and every went smoothly. Thank you for a great experience!Maureen K.
Excellent experience. Helpful and friendly staff. Quick service.WILLIAM S.
I spoke to 4 people about the drop and no one helped me. Fix the contract problem.MICHAEL F.
El cliente no dejó un comentario.anthony P.
I dropped off at night when no one was there. It was dark and rainy.Leah F.
Wonderful customer service and a great experience.AUDREY M.
El cliente no dejó un comentario.Scott H.
Great and friendly service. Thank youJOSEPH L.
.Friendly serviceWilliam B.
El cliente no dejó un comentario.David B.
The folks at Guardian were unbelievably helpful and friendly. We did have a slight issue with the early morning pick up, but it seemed that problem was more on the corporate end, as the people at guardian had walked us through the pickup process the day before.ERIC S.
El cliente no dejó un comentario.Kimberly G.
El cliente no dejó un comentario.EDWARD E.
local team great, corp call center useless, corp website is difficultJOSEPHD H.
Service was excellent. After hours drop-off could be improved by additional lighting (location was hard to see after sundown).MICHAEL M.
You are superb!!!Jeanette R.
El cliente no dejó un comentario.JOSHUA R.
Guardian Self Storage folks Charlie & Eric(?) were very helpful & kind. Very easy to speak with. Location was well supplied with moving equipment. Defiantly use them again.Lois B.
El cliente no dejó un comentario.RICHARD B.
Everything was first classJAMES W.
Charlie and the gang were extremely helpful to me and the Movers I had to meet me at Guardian. Top notch service and great people!GARY W.
El cliente no dejó un comentario.PAUL B.
streamline check in and out for unmanned pickup location during off hours-Sunday in our case. 30 minutes at pickup verifying info, adding contact info. not prepared for contact number to answer phone call from random uhaul number. wasted 30 minutes at both pick up and dropoff times despite online checkin prior...richard P.
El cliente no dejó un comentario.JENNAHREDEL B.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.Jean T.
They would not give me a Military discount. Had to buy windex and paper towels to clean the inside of windows. The tires needed air, had to buy a tire guage to get the proper air in tires as most gas stations only go to 45 lbs. and truck stops don't have air. After 5 stops I finally found a station that had the proper pressure.Allen W.
The men working at this location were incredibly friendly and helpful!!!Ronald G.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.KEVIN M.
Charlie and Eric are great!PAUL M.
Free lollipops?TIMOTHY G.
El cliente no dejó un comentario.Frederick C.
El cliente no dejó un comentario.ROBERT K.
The representative was very fast and helpful. It was a great experience.WILLIAM S.
The overall experience was excellent. Truck was ready when I arrived and the paperwork was explained and the charges were explained as well. The equipment was in excellent shape.Michael W.
El cliente no dejó un comentario.JOSHUA L.
El cliente no dejó un comentario.JOSEPH N.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.MATTHEW J.
We Always get great service w/ Charlie & team at Bourne UHaul. Thxgary W.
El cliente no dejó un comentario.Starr B.
El cliente no dejó un comentario.Morales G.
The guy at the location was really friendly and helpful with helping me modify my reservation. Truck itself needed some work. Was out of alignment so I had to keep steering wheel turned 45 degrees to the left to keep it going straight during ~800 mile move. Truck was reasonably clean when I picked it up but dash covered in dust and a drink spill so I wiped it down myself before using it.Kristof K.
The check in to pick up was awful. I uploaded my license photo in advance and had to do it again. Then, I had to list an alternate contact and when they didn't answer the phone (because who i n 2020 answers a call from a number they don't recognize? No one!) another alternate contact had to be added and, guess what, they didn't answer also. One I called someone to inform them, they did answer the phone. Then I had to add a work number. This whole process took about 25 minutes longer than it need to.Larry S.
El cliente no dejó un comentario.DAVID B.
Wonderful professional staff.Very strong interpersonal communications skills.Honest.sincere and knowledgeable about pjames M.
El cliente no dejó un comentario.John J.
Charlie Witkus was very helpful. They have many items and various box sizes for your packing needs.James D.
Great experience. Person that checked me in and out was fantastic.Daniel C.
El cliente no dejó un comentario.JOHN B.
the man was very pleasant and helpfulbarbara G.
No complaints. You have an outstanding company and you do a great job. And I fell like the services you offer are a great value. ¡Gracias!Kevin Y.
El cliente no dejó un comentario.Daniel C.
Charlie is awesome. Friendly and helpful.CHERYL S.
El cliente no dejó un comentario.frank L.
Love dealing with Charlie. A pleasure!Joan S.
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