Comentarios de los clientes para Guardian 44 LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Guardian 44 LLC

Clasificación general:

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Mike D.
Clasificación:

Very helpful and friendly

JOHN K.
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I have rented from this location several times. The lady behind the counter is always pleasant and helpful. The equipment has always been there, clean and ready to go.

THERESA P.
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We went to this location because the original reservation location had left the wrong key in the lockbox. The lady here was very helpful and thankfully got us the truck we needed, although our entire schedule was thrown off and ended up costing us a lot more money!

Peggy W.
Clasificación:

Only gave 4 stars because I signed up for mobile pickup but when we arrived at 8am as scheduled, I got an error that I had to do the in person pickup. That put us an hour behind plus we had to burn an hour. Lisa was very professional and was apologetic for the error. She did a great job considering the mistake. We have rented from you before and will likely rent from you again. Thank you. PWilson

Wendy N.
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Friendly and helpful

Jerry F.
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The vehicle half way thru the trip gave us several warnings for the traction control and stability control, indicating maintenance required. Also right rear tire kept going flat. Reported problems to the U haul destination when we turned in vehicle. Didn't seem to make them any difference. Also returned vehicle with a full tank of fuel. Not half tank as in the way we started out. Also I rented the vehicle from Extreme Accessories which was located near where we lived and was planning on vehicle being at that location not on the other end of town. And when I verified the rental U haul never indicated my rental was going to be located in a different part of town. Which added about 11/2 to our trip.

Lynette C.
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Very nice folks. Took so long to get paper work done. Lots of errors, however, they were friendly and apologized and finally got it right.

James D.
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Very friendly and helpful owners and staff. Highly recommend.

Kori P.
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El cliente no dejó un comentario.

Tristyn B.
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They didn't have the truck I reserved and did not contact me until after I had already arrived to pick up the vehicle.

cierra H.
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No

Paul W.
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El cliente no dejó un comentario.

Clayton J.
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Fence and gate off trucks so no fuel is syphoned or tank ends up leaking.

Hannah P.
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Tammy was very nice as always. Her company is the only one we will go to. The other ones around us are snobby. Tammy at Guardian always has a pleasant welcome. She treats the customers like they are family. We love going there. Thank you for being so nice Tammy. From Hannah Pankey & Kim Schenk

Victoria E.
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No improvements needed!!

Matthew H.
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El cliente no dejó un comentario.

Philip T.
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El cliente no dejó un comentario.

Terri F.
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Nothing, great, easy experience.

Kathryn H.
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El cliente no dejó un comentario.

Ronald S.
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Nothing! It was an optimal experience.

LORI Y.
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El cliente no dejó un comentario.

Mark J.
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I don't know. How can you improve?

HARALD H.
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El cliente no dejó un comentario.

Dan J.
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El cliente no dejó un comentario.

Josh V.
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The customer service end of things was great. The lady at the office was very pleasant. However, the truck was awful to drive. The front end of the truck had some sort of issue that caused a great deal of play in the front end. When you held the wheel straight, the front end would still have play in it. This meant that I had to drive about 45 mph the entire trip in order to feel safe and confident that I wouldn't hit a bump and then not be able to control the truck. I hoped that putting a load on the truck would help but it didn't. Josh

Brian F.
Clasificación:

Inside was not clean when we received it. We swept it before we returned it. The parking lot was do tight that there was no way to back out of spot without hitting something do my husband pulled forward through the grass and the clerk was very rude when we returned the vehicle which was returned earlier than needed to be.

Fadha A.
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Improve your online cellphone reservation ... try to make it with less steps

Sandra W.
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El cliente no dejó un comentario.

Dwayne C.
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El cliente no dejó un comentario.

MALLORY S.
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El cliente no dejó un comentario.

DENNIS B.
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El cliente no dejó un comentario.

Linda S.
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Extremely good service and very helpful with all my questions and concerns. Very happy and will utillze them in the future

Rohollah M.
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El cliente no dejó un comentario.

Joy L.
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El cliente no dejó un comentario.

Lana A.
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Friendly knowledgeable staff...great customer service.....would highly recommend...

amanda P.
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El cliente no dejó un comentario.

Andrew B.
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Good Job

Michael N.
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Everything went very smoothly. No problems with the truck pick up or drop off.

KENNETH L.
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El cliente no dejó un comentario.

Sandra S.
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El cliente no dejó un comentario.

Jackie W.
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El cliente no dejó un comentario.

Cindy W.
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El cliente no dejó un comentario.

Colin H.
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The truck share system was not working when I tried to pick up my uhaul so I had to go in and work with a rep anyway. The dolly I ordered was not in the truck either.

Brook N.
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Tammy is the best person you could have behind the counter, easiest rental ever

Daniel F.
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Very friendly staff and covid-19 conscious.

Robert K.
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The waiting due to coronavirus was a pain, but we understand. Overall very friendly and helpful.

Faith T.
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There was a screw in the uhaul trailer.

Dan O.
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The app is a challenge especially when the cellular internet service isn't good in the area. Maybe offer the option of offering public wi-fi at the location of pick so it doesn't take several attempts to complete the information on the app. Also, in an email bullet point the requirements so when you need to provide additional contact person you can alert the person to be expecting a call from an unknown number to prepare when U-Haul calls to verify.

Gary B.
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Very friendly and helpful folks to deal with. I would use this service again.

TINA D.
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Customer service was excellent- friendly & timely service. Genuinely care for getting us what was needed! Very much loved Tammy!

Scott T.
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Best customer service for storage and trailer rental. Rented trailers from 3 times and storage unit.

James E.
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We had a huge problem with this rental from start to finish. We rented a 10 foot truck and a tow dolly. It all started with not having the truck we rented and put us in a 15 foot. This ultimately making us spend much more in gas the whole way home. Then we go onto the tow dolly. The straps and chains and ratchet were not in working order. The straps that actually hold onto the wheel of the car were cut. The safety chain was knotted or kinked so bad that is was not usable. We had to call for assistance and you sent out a wrecker to assist and you sent C & C towing and the drivers name was Larry and he was very confrontational from the very beginning. He got out and looked at the chain and said that we didn't really need it to begin with and pushed papers in our face to sign. We refused to sign them because he refused to look or attempt to fix the problems and said they only told him to fix the chain. Well he did not fix anything and there were more issues than just the chain to begin with. He contacted his dispatch and asked them what he needed to do and they just told him to leave.. No help, no nothing. My husband was arguing with him and asked if he was going to take responsibility if the car fell off the dolly on the way home, appx 400 miles and he said he accepts no responsibility for nothing and said sign this Fucking paper (his words). He proceeds to get out of the truck and tries to fight my husband. Literally fight......we called you all back again to figure something out and she had no idea what to do locally and we asked you all for a new dolly and you said there was not one anywhere close to us. We called the local person and she finally found one coming right out of the shop and it was exchanged to that one. All things were in working order with that one and the corporate number could not find that one???? This process took over 5 hours of and we had to wait to get on the road until the next morning so we had to stay another night costing even more money. When talking to the people at Holiday Inn, they said they are a problem wrecking company that you all sent out to us. They have a terrible reputation for being nasty and confrontational and the owner of the company actually pulled a gun on one of your agents at uhaul. How can you actually employ a company like this? We were told that they have been reported lots of times. Larry tried to fight my husband as I said earlier and this is not a he said she said deal, there were many witnesses there. I have called corporate 4 times and today will be the 5th. I explained in detail what happened and every time, I was told that I would get a call back from management at corporate and till this day 5/15/20, we have still not gotten a call. I asked for a refund of the rental, and we got a measly 50.00 refund. That is not acceptable, We were threatened by your representative, put our car at risk, wasted 5 hours of our time to fix your issue, had to stay an extra night at a hotel, and wasted even m

Karen D.
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Person helping me is always helpful and well I formed.very pleasant

LADONNA R.
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El cliente no dejó un comentario.

Lawrence S.
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El cliente no dejó un comentario.

Jason D.
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Cell service is limited in this area took a long time to get truck this morning. I arrived at 8:10 and did not leave parking lot till almost 9:00

William H.
Clasificación:

Nothing. Everything was great.

Deen E.
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El cliente no dejó un comentario.

Donald A.
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Better equipment parking

Steve A.
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Clarification of the rate structure would be appreciated.

David V.
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Very friendly and willing to help in all respects of renting a vehicle. They worked with us to find the lowest price possible. We would strongly recommend Guardian 44 LLC.

Karen S.
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Uhaul and NOT the pick up location cancelled my reservation. I praise the lady at the CMB motor for her persistent in locating a trailer at another location that I was able to use. Uhual itself webpage is terrible and not user friendly at all. It is unclear as to why my reservation was cancelled it said by customer which is not true. I did not cancel. Beside the extra gas and extended time to pick up the trailer and waiting for one to be found, I would recommend both facilities as I know the error was not with them.

John C.
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El cliente no dejó un comentario.

Boydette S.
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Be on time know your reservations and prepare for them If you have a customer who is elderly or needs assistance it would be nice if you took that into consideration Also be sure the equipment that is on your reservations is supplied to a customer before they leave out of your facility Usually an email in advance to confirm reservations is also done and that was not done either might have spared us both a lot of grief and expense I am a uhaul customer and have been all my life in various states this location should review Uhaul customer guidelines

Nancy B.
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El cliente no dejó un comentario.

Kathleen P.
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El cliente no dejó un comentario.

DOUGLAS C.
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The truck had exterior damage before pick up. The passenger side mirror fell off while traveling on the Interstate to Arizona. It would have been nice to have a Side Mirror while driving. I hope it doesn't happen to the next customer.

Paul J.
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El cliente no dejó un comentario.

Boydette S.
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El cliente no dejó un comentario.

Sean W.
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El cliente no dejó un comentario.

Mark S.
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Equipment was nice and clean, service was great.

Stacie H.
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El cliente no dejó un comentario.

Dean D.
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Ordered moving pads but were not in the truck on pick up. Prior renter of large moving van carelessly parked the return truck and made entering and exit of the parking lot very difficult.

Roger H.
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Great customer service and well maintained vehicles

Kristen P.
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El cliente no dejó un comentario.

Emily C.
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El cliente no dejó un comentario.

William S.
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Everything was perfect! Would happily come back here again.

jay W.
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This is the best place to rent, plus storage storage units too!!! Highly recommended AAAAAA+

Gary C.
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All was perfect honestly...charge less? Lol

Duke B. | Reservation |
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Nice personal touch, also very professional.

Ryan P.
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El cliente no dejó un comentario.

Michelle M.
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Everything was just as it should have been and the customer service was above and beyond, Thanks to Tammy !! Honestly there are several Uhaul places in Rolla however I initially chose to call their's for the appearance of how well kept their business is, but it was after I called and was greeted with such a kind, helpful & friendly person named Tammy that was the deciding factor. Thank you Tammy for your kindness PS. The guys said the truck was very clean and nice equipment!!! Very pleased in all aspects and will definitely recommend this location to everyone I know!!

jay W.
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Fantastic service!!!!

Mark S.
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Nothing

Ginny B.
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Tammy @ Guardian U-Haul in Rolla Mo went above and beyond her responsibilities to help me in preparation for my move to TN! Her customer relations were great! GB

Pouyan E.
Clasificación:

Thet gave me a wrong auto-transport and because of that my car was damaged. I called them, emailed them, and they kept wasting my time by not answering the emails and making me wait over 30 min on the phone. At the end, they connected me to a very very rude insurance agent and then I gave up my rights! The reason that they gave me the wrong auto-transport, the one that the uHaul was giving me had a flat tire!!! Then I made them change auto-transport. They did not have another one, so they send me to another uhaul location!

Melissa S.
Clasificación:

We were told we had to rent this sat to use it Sunday. We were charged two days rental.when I called and spoke with the owner she refused to refund the day I did not use it and told me she is the owner and will not give me the day back she charged me that we did not use it. We even told her we were only needing it Sunday.

Mark S.
Clasificación:

Nothing, all was great.

william C.
Clasificación:

The people that run guardian went on and beyond for me I rented three uhaul in less then a month I had problems on Saturday and Sunday and he and her at guardian went out of there way opened and took care of me thanks for everything god bless and if you go here you will be treated right uhaul you need to do a little work on your 24 hour phone ap but thanks to them it went well these are the people you need to hire

Mark S.
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El cliente no dejó un comentario.

Paul J.
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El cliente no dejó un comentario.

Ian F.
Clasificación:

Windows were so dirty I couldn't see out them. Truck had no water to wash the windows. Smelled like smoke. We'll be looking for a refund. Almost paid a total of 300 for one damn day. Plus they didn't calculate my mileage correctly

Anthony B.
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Very nice lady, very helpful. If I need another U-Haul in the future I will use her again

Tracy D.
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El cliente no dejó un comentario.

Winona C.
Clasificación:

For first time renters, with the app, explain to them in the email there is a signing in process and steps to go through before actually getting the equipment. My pickup time was 11, I didn't get it until 1130 because I had verify steps to go through and a few other things. So I had to rush to use the equipment to have it back by 1 pm ...the time that I listed to return the equipment. To many unknown steps for first time renters.

Chris D.
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Wouldn't change a thing. Tammy and her husband were very knowledgeable and courteous.

JOHN K.
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El cliente no dejó un comentario.

Elizabeth S.
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El cliente no dejó un comentario.

Keith S.
Clasificación:

El cliente no dejó un comentario.

Matthew D.
Clasificación:

If you want to improve your other locations, get more people like the lady who help me at this one. She was absolutely terrific to work with and took extra time to make sure I understood everything. Then when I returned the truck to the rental yard and locked my wallet inside, helped me get the key out of the drop box out even though the "store" was already closed. Thank you! Matt

Brian B.
Clasificación:

N/A, great overall experience!

Amanda P. | Reservation |
Clasificación:

Computer system kept crashing. Employees were nice, but it took an hour to get our unit even though we already had a reservation.

Chris A. | Reservation |
Clasificación:

The prices were cheap and the process of getting our stuff was fast. The unit was clean and the perfect size. The girl at the desk made it easy to find the unit, and she made the process easy and fast

Ryan G. | Reservation |
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Friendly service, accessible location and decent security without limiting access to units.

Andrew L. | Reservation |
Clasificación:

Very nice service, but slightly hard to understand.

Cassidy S. | Reservation |
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I was able to get checked in and ready to move into my storage unit quickly and efficiently.

Melinda A. | Reservation |
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Have rented from this facility more than once as well as family and friends renting with them and have always been satisfied.

Cynthia C. | Reservation |
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It was canceled on the same day of purchase. Thank you very much, but I had already had a storage lined up for me.

Penny P. | Reservation |
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Move in went quickly and smoothly. I made a reservation on line and Tammy called me to confirm and asked if I had any questions...that's great customer service. Nice, secure, well kept facility.

Phelps County R. | Overall Experience |
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Tammy was very helpful and pleasant to work with.

BRITTANY D. | Overall Experience |
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Amazing customer service.

Robert M. | Reservation |
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Staff was very helpful and courteous. Facilities were clean and organized.

CARLA B. | Overall Experience |
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When I first moved in over a year ago, Tammy was very helpful to get me exactly what I needed for size, location, price. This place was recommended to me and I definitely recommend it to others.

Justin M. | Overall Experience |
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I appreciated all the help I received. I would recommend this place to any college student in the area that needs to store items until the next school year.

Carson S. | Overall Experience |
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We will be back. Thank you!

BARBARA P. | Overall Experience |
Clasificación:

Nice and easy to deal with

Brian G. | Overall Experience |
Clasificación:

Great facility

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