El cliente no dejó un comentario.Hannah L.
Customer Reviews for Guard Space Storage
(Distribuidor de U-Haul del vecindario)
Port Charlotte, FL 33948
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sab.: 8:30 a. m. - 12:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The self check in process was a disaster. Waited on the phone for 20+ minutes (even using the after hours number) just to have someone finally answer the phone during their â€˜regular business hours' as we were having difficult checking in. The check in process was sub par as it offered troubleshooting that didn't work, hence why we called the 800 number, so the representative could assist with the correct troubleshooting process. What should've taken 10 minutes to check in took about 40. In addition, the equipment we ordered (appliance dolly) was charged to me and was not provided. This issue took ANOTHER phone call for resolution and waited on hold for over THIRTY minutes to speak with a rep. She attempted to call and locate one for us in the area where we were returning the truck to and said â€˜The lady that answered the phone was really nasty, so I didn't even ask her if she had the equipment.' Ridiculous! I will NOT use U Haul again in the future.Mark F.
El cliente no dejó un comentario.Austin G.
El cliente no dejó un comentario.Thomas S.
After hours drop off took way too long. I had cleaned out the truck, locked it, and went to drop the keys in the box, then realized I had to set up an online account, unlock the front and back of the truck, take multiple pictures of both and take a picture of the odometer and fuel guage. After many attempts, I still am not sure you can read it. The glowing neon odometer does not photograph clearly. GraciasJay W.
El cliente no dejó un comentario.caleb C.
The young female who "helped" me was rude, ignorant and more interested in her phone than a paying customer. She was close to getting smacked twice - once to get her attention and then again to adjust her attitude.SCOTT P.
You can send the receipt in a text. The email receipt is not able to be opened. I have no idea what the final bill is in DETAIL altho my credit card statement shows me the total amount which I believe is too high.Wayne L.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.JACKIE W.
Some of the information that I downloaded online prior to visiting the facility had to be reloaded. Was also required to provide two additional names and phone number which could have also been completed before arrivalDenis K.
El cliente no dejó un comentario.DEMETRIUS W.
El cliente no dejó un comentario.Marianna M.
El cliente no dejó un comentario.ANGELITA D.
El cliente no dejó un comentario.William C.
This was one of the best and most professional and accommodating truck rental experiences I've ever had.Christopher G.
El cliente no dejó un comentario.Deborah R.
El cliente no dejó un comentario.Helen Z.
El cliente no dejó un comentario.Jacob H.
El cliente no dejó un comentario.PATRICIA I.
El cliente no dejó un comentario.Kathleen W.
El cliente no dejó un comentario.Kathryn F.
No suggestions since the two staff at this location were EXCELLENT in all respects.DONALD S.
El cliente no dejó un comentario.Christian G.
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.justine S.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.Dawn B.
El cliente no dejó un comentario.virgina M.
El cliente no dejó un comentario.Michael S.
no issuesKenneth B.
El cliente no dejó un comentario.adam S.
Always a great place to rent from.. Nice staff and plenty of trucks Sean Cameron Saving Grace Home Inspections & Moving 941 284 0426Sean C.
Great customer service!Marietta G.
U-Haul truck had a dirty windshield on the inside. Drivers side mirror was seized and would not adjust.Jacob B.
El cliente no dejó un comentario.Nikkola D.
El cliente no dejó un comentario.Michael A.
Make sure the cars cleansPATRIA R.
El cliente no dejó un comentario.william W.
El cliente no dejó un comentario.Wayne S.
El cliente no dejó un comentario.adam S.
Trucknhad a medical paper in it from a previous customer. Tells me it was Not cleaned prior to my getting in it. Rental.associate was not friendly.KAREN C.
Truck was scheduled for 9am pickup. No one was at the office to get the key. Found the representative at 9:30am. Barely spoke with me. I asked her a couple of questions which she stated she did not know because I book everything online. Very unprofessional. Very unhappy with my my experience this time!!!MARINO R.
El cliente no dejó un comentario.Robert S.
Absolutely fantastic place and staff. Very professional and extremely fast.crystal R.
Raven is always helpful, courteous and professional. Makes things happen. A real pleasure to work with!Frederick W.
El cliente no dejó un comentario.Frank K.
El cliente no dejó un comentario.Allan L.
friendly and knowledgeable personnel making my experience renting with U Haul easy and pleasant.ruth V.
El cliente no dejó un comentario.Frederick W.
No complaints, great customer service equipment was clean and reliableChris S.
Really great staff really great service extremely happy with everythingjason C.
I was very pleased with the whole experienceadam S.
I have used uhaul many times. This was the first time I had to get the key from a lock box and to take several pictures of my picture ID and the truck. The truck inside the windows were very dirty. I understand this location was moving next door. A short young lady Came out and was very rude when I was asking her questions, she does not need to deal with customers.Linda L.
Using the app on the phone is difficult for people with poor eyesight if their partner is not tech-savvy. There are too many steps and it's also difficult to take photos while responding to the requests. Is there some other way to provide the driver's license info, mileage and gas levels? It took me about 40 minutes to return the car.david C.
This location has a very small lot, when we arrived we could not find out reserved truck. As we were looking for the truck an employee drove up to open the office. This employee was extremely rude and just plain nasty. I realize that the U-haul portion of their office is closed because of the pandemic, but if that weren't the case I would have had to deal with her. She drove gold colored car and had blonde hair. I have rented from here before and they were great. Not this time.Jeffery M.
The location itself was fine. Uhaul is the problem. I will never, ever rent from Uhaul as long as I live. I will rent from ANYBODY BUT Uhaul. They charged me a deposit, a bunch of miscellaneous charges and then charged my debit card for 5 more days than I had this van. To rent a simple cargo van for local moving, very low miles they charged me a grand total of about $390. Then, when I called, on my 5th call, that's right 5 calls, they didn't take care of it and instead charged me ANOTHER $87 and change. They had stopped short, just short of accusing me of stealing the van because THEY couldn't figure out that I returned the van on the 3rd and not the 8th. The local location had closed for the virus and they said to leave the keys in the box which I did. Uhaul is beyond terrible. They are rude. They do not EVEN care about the customer. Take my advice. Go with Penske, Hertz, Home Depot, A N Y B O D Y but these jokers. This is price gouging at a time when our country needs to stand together. Way to go Uhaul! Way to go!Jenny L.
Excellent Service!Ramona M.
William at 24/7 actively tried to stop me from using the business in spite of me being a loyal customer and having rented just over a week prior. It was a horrible experience. It's as if he intentionally tried to get the lowest rating possible.TIMOTHY L.
The truck was in dire need of a washing on exterior, inside was satisfactory. After picking up the truck, I discovered the air conditioning was not working properly, I was unable to get the air to blow out of the vents in the dash, it only blew through the vents for the windshield defrost........NOT ACCEPTABLE!Ron G.
I made a reservation for a truck and gave them my credit card info and received an email confirmation. I arrived at uhaul the morning of my move only to learn that they were closed during normal hours and on a mormal day. They didn't call or notify me of this closure. When a worker arrived, I told them my whole house is in boxes and I was told to go look around at a different property. Once I told them i have a reservation they looked my up but ciuldnt find my reservation eventhough i had an email confirmation. Eventually they got me a truck, but it wasnt the one I needed or reserved. Im not using uhaul againLUTHER C.
Trucks need to be driven to make sure they are in good shape after a rental. also the parking lot needs to be larger so you can park the truckssteven S.
Very friendly staff working in cramped quarters. They gave good advice, listened to our concerns and got us the vehicle we needed. They are working in mobile home type building that really needs to be replaced with a more permanent structure, but the process of renting was first rate in all respectsbruce R.
El cliente no dejó un comentario.Richard T.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.Michael W.
Happy customer.Shushane D.
El cliente no dejó un comentario.eric A.
They ignored my precheck and made me wait an hour to pick up my truck, even when I showed home the screenshot that said â€˜skip the line' I was told to go to the back of the line.Eric L.
U-haul computer was not working and it took longer to check out but the guy helping us was great.Jeff M.
Everything was great from the time I walked into the door . The service was outstanding.Todd A.
All was goodJoseph B.
The pick up process went quite well and was completed in a professional manner. The employees were friendly and actually enjoyable to talk with.Malcolm T.
Free rental!!! Ha Ha! Nothing I can think of.ALBERT K.
El cliente no dejó un comentario.Kevin R.
El cliente no dejó un comentario.evan M.
El cliente no dejó un comentario.martin A.
Excellent customer service! Keep up the great work!!Nuno D.
Very friendly service.Scott H.
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.Kayla P.
El cliente no dejó un comentario.Lynda S.
El cliente no dejó un comentario.edward W.
El cliente no dejó un comentario.Ed T.
El cliente no dejó un comentario.jonathan D.
El cliente no dejó un comentario.Joy S.
Great friendly and efficient employees. I was in and out of office in minutes. Highly recommend.Giuseppe L.
El cliente no dejó un comentario.Dwight V.
Renting from this location was very easy & the representative was very knowledgeable!Renee B.
Service manager and overall rental experience was excellent. I will continue to this location.MARK I.
El cliente no dejó un comentario.Gerald M.
Keep doing what you are currently doing, fantastic customer service!Don W.
The manager Laurie is very skilled and has very good public relations skills. That's why l give the highest rating.mark B.
El cliente no dejó un comentario.Donald O.
These are the people to rent a Uhaul truck or van from. Very professional and they work quickly to get you out so that you can get to work. Will always use in future.Henry F.
I have been very pleased with the experience and customer service that I received at this U-Haul branch. Will tell others to go here is a truck is needed and I will be going back myself in the future.Henry F.
El cliente no dejó un comentario.matthew G.
El cliente no dejó un comentario.william P.
Lora was fabulousvalerie W.
El cliente no dejó un comentario.Douglas H.