Customer Reviews for Grove Motel
(U-Haul Neighborhood Dealer)

215 reviews

430 S Scenic Hwy   Lake Wales, FL 33853

(863) 232-5415

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 8 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(863) 232-5415

430 S Scenic Hwy
Lake Wales, FL 33853

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 8 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julio Roubert 
Rating:
1.0

The Manager was not very welcoming and added additional charges to my credit card that I did not approve of.

jeresa foster 
Rating:
5.0

Customer did not leave a comment.

Mike Wayland 
Rating:
1.0

Don’t use this location.

Dorothy Hazelwood 
Rating:
3.0

it was dark when i arrived and the place did not look safe and did not have enough light.

Brenda Bennett 
Rating:
5.0

Nice friendly staff. Easy and simple process! Thanks for your help

Priscilla marion 
Rating:
4.0

Customer did not leave a comment.

Steven Parfitt 
Rating:
5.0

Customer did not leave a comment.

khamtana khounxay 
Rating:
5.0

Dawn is great! Always Friendly, efficient and knowledgeable. Would recommend anytime. Thank you!

Horacio Mottola 
Rating:
1.0

Customer did not leave a comment.

Donna Weglein 
Rating:
5.0

Nothing

ken parelius 
Rating:
1.0

Customer did not leave a comment.

JAMES WHITMAN 
Rating:
1.0

Not recommended for drop off. Very small. Service was good

John Haney 
Rating:
5.0

Customer did not leave a comment.

Victoria Gill 
Rating:
5.0

Customer did not leave a comment.

dawn mulneix 
Rating:
5.0

Customer did not leave a comment.

Mirry Aponte 
Rating:
1.0

It was no were to park the truck and very secluded and uninviting. There needs to be better lighting. A lot of drug user’s walking around at night.

Shamira Cotton 
Rating:
3.0

Label parking for uhauls

Iyabode Fagbemi 
Rating:
2.0

Place closed an hour before scheduled. Lady did bare minimum

NICOLE JOSEPH 
Rating:
5.0

This was not my original drop off site. I was very upset that when i took to the original drop off site i was told that trailers were NOT accepted!!!! It seems to me that practice is ridiculous!!!! Any U Haul provider should accept a return!! Very unprofessional and inconvenient policy.

Leonard Switala 
Rating:
1.0

If you value your life don’t come around here. This “Motel” is a crack house. The lady working there was laying on a couch sleeping and was extremely rude.

Luis Ortiz Nieves 
Rating:
3.0

Customer did not leave a comment.

MIchael Karaffa 
Rating:
5.0

Customer did not leave a comment.

Kevin Corkum 
Rating:
1.0

Can someone call me 540 998 3141

robin goings 
Rating:
5.0

Great service very helpful thanks

Terry Needham 
Rating:
1.0

Contact them like a professional company would.

miquel chaves 
Rating:
5.0

It was great second time I've used U-Haul first time I got ripped off by the dealer and haven't been back since but this lady is great

Charles Medlock 
Rating:
3.0

Customer did not leave a comment.

victor luyando 
Rating:
5.0

Customer did not leave a comment.

Casandra Arcaute 
Rating:
5.0

Customer did not leave a comment.

Mike Griswold 
Rating:
3.0

Customer did not leave a comment.

Omar Jimenez 
Rating:
3.0

Customer did not leave a comment.

Bill Pugh 
Rating:
5.0

Todo fue excelente

Rene Estrabao 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Wilson 
Rating:
1.0

Equipment faulty loaded with furniture that I had to pay movers to throw out for an HR before they could start loading me including 3 5 gal cNs of race car gazoline hazard to your truck T 100 degrees yeperatire and short on Or conditioner for 1300 mile one way truck rental with storms. To a 70 year old woman with Lupus and kemo patient. Thank you for a 1400 charge nlus gas cost. Unsafety default equipment which is an accident waiting to happen thank God I'm 55 year of driving trucks with a marketing degree. Otherwise we would not be having this chat but did you think of the other lives you could ha affected. So what are you going to recuperate me with a 1400 dollar charge plus 200 to unload mess and safely dispose off another 50.oo plus no air brakes light or wind shield washers in a middle of a storm and sick. Never have I endured such lack of business practice. And I have been a long time customer.

SallyReyesGonzal ReyesGonzalez 
Rating:
3.0

In a weird location

thomas lewis 
Rating:
1.0

Customer did not leave a comment.

heather sanders 
Rating:
1.0

The staff person was abrasive, and there was no lockbox available for key placement when the staff person was not present (though it was during a time frame when she indicated that the office would be staffed)

Matthew Swale 
Rating:
5.0

Customer did not leave a comment.

norman liratte 
Rating:
4.0

Customer did not leave a comment.

Luke Chidester 
Rating:
5.0

Customer did not leave a comment.

Heather Allen 
Rating:
5.0

No one was there when I dropped off the trailer. I parked it next to existing trailers on site & took photos of it detached from my truck with the motel’s sign in the background.

Dwight Chadwick 
Rating:
1.0

The person on charge of the keys take forever to give me the keys. And has a rude attitude

Krysmarie Carrion 
Rating:
5.0

Customer did not leave a comment.

Gerald Bias 
Rating:
5.0

My experience at the Grove Motel location went very well. No suggestions at this time.

Robert Mantle 
Rating:
3.0

Was ok for a small town drop off. The ck out went smooth and she was very nice and helpful.

Gustaf Lundsten 
Rating:
5.0

Customer did not leave a comment.

Sochith Samnang 
Rating:
5.0

Polite and professional. Very nice will definitely rent from this location again.

Deborah Carter 
Rating:
5.0

Although not the original drop off location, representative was very kind and helpful

Ronald Ramsingh 
Rating:
5.0

Secure overnight parking for customers to leave their vehicles.

LEVI DEBI 
Rating:
4.0

We scheduled pick up near our home and was informed later had to go to a branch farther away. We were told extra mileage would be added for the inconvenience but it wasn’t and I was charged for this.

Christine Gangler 
Rating:
5.0

Customer did not leave a comment.

Jorge Belardo 
Rating:
1.0

Grove Motel location and personnel is the worst place and customer service I have ever received in my life. The personal whom said she was the owner of the motel and the uhaul location cussed at me and was extremely rude and disgusting toward me. I think that Uhaul need to change this location or employee and compensated me for the rudness and disrespectfully words and attitude.l by the person

Dino Maraj 
Rating:
2.0

The office is not desirable, printer didn't have enough ink, and trailer has not been well maintained, the lug nuts were real rusty so therefore that explains why the one tire on right side had bald spots and other side not good tread, tail sticking out so that water can get behind it. Was afraid of a blowout.

Barbara Clark 
Rating:
4.0

Customer did not leave a comment.

Richard Owen 
Rating:
5.0

Customer did not leave a comment.

kenneth Brecht 
Rating:
5.0

Nice Lady!

Ron Boyer 
Rating:
2.0

Only 1 trailer in the lot. Had to call, uhaul office was in a motel and no sign.

Ronald Brooks 
Rating:
3.0

I showed up at the appointed pickup time and the office was closed. I called the number I had available and within the half hour I got a call and someone met me at the site to facilitate the pickup.

gregory Davis 
Rating:
5.0

Exceeded Expectations Great truck ready and clean Exactly when we needed it. Best service yet from U-Haul.

curtiss Mitchell 
Rating:
1.0

Customer did not leave a comment.

austin irazoqui 
Rating:
5.0

Customer did not leave a comment.

DEBRA WINSHIP 
Rating:
5.0

Customer did not leave a comment.

Lisa Barnhart 
Rating:
1.0

Make sure ALL employees that work for uhaul know how to do job!! Will NEVER USE UHAUL SERVICES AGAIN!! And I will let everyone I know not to use them!! Has nothing to do with where we actually ended up getting a uhaul after our first reservation at one place didn’t go through when this was reserved a week prior then got sent to another location 40 mins from me saying a truck was there and available for pick up get there and NO truck had to drive another 45 mins to get a truck this was the third stop and 5 hours later had movers waiting at the storage units on us arrived to them 6 1/2 hours later which we had to pay them for!! Would really appreciate someone reaching out to me in regards to this, I don’t have to wait on the phone for 50 mins to speak to someone I did enough of that waiting on saturation you people!! VERY UNHAPPY CUSTOMER!!! You can reach me at 863-430-3302

Ralph Gregor 
Rating:
5.0

Customer did not leave a comment.

Deborah Carver 
Rating:
4.0

I originally ordered around the corner at a different location. They didn’t show up and their office was locked!!?? This was an alternate location which did great considering they didn’t know I was coming.

Robert Weis 
Rating:
1.0

Truck was dirty inside the cab, the storage area, and the windshield. Food and spills and dirt in the cab. Trash and hairballs in the storage area. Windshield was covered with dead bugs and also filthy on the inside too.

LYNNETTE LARMORE 
Rating:
5.0

Customer did not leave a comment.

John McCullough 
Rating:
5.0

Customer did not leave a comment.

TRAVIS HARRIS 
Rating:
5.0

The loction is perfect for drop offs. I didn't see inside the office so I can't comment as to its cleanliness. But, the personnel was very nice.

LORIANN SHORT 
Rating:
2.0

Customer did not leave a comment.

ROCKY HATFIELD 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Crandall 
Rating:
3.0

Customer did not leave a comment.

saundra roach 
Rating:
5.0

Customer did not leave a comment.

Barry Young 
Rating:
1.0

Hire someone who knows how to enter the correct customer's information so that random people do not receive someone else's u-haul contract info.

Stacy Pridgen 
Rating:
4.0

Customer did not leave a comment.

JAMES FREIL 
Rating:
4.0

Customer did not leave a comment.

Jason Keen 
Rating:
5.0

Absolutely helpful and kind lady running the place She was pleasant and enjoyable to deal with🎉🎉

JUDITH SHERRY 
Rating:
5.0

Customer did not leave a comment.

JAMES WURTTEMBERG 
Rating:
4.0

Thanks

Zsuzsanna Varga 
Rating:
5.0

Customer did not leave a comment.

DAMON NICHOLSON 
Rating:
5.0

Customer did not leave a comment.

Maria Perez Garcia 
Rating:
5.0

Customer did not leave a comment.

Terri Savage 
Rating:
4.0

Customer did not leave a comment.

Tobin Soyck 
Rating:
5.0

Customer did not leave a comment.

Erich Hodurski 
Rating:
3.0

Customer did not leave a comment.

Howard Longyear 
Rating:
3.0

Cleaner cat free environment. Location had a cat in office. Cat was an indoir cat. Not good for those with allergies

Nancy Haskell 
Rating:
5.0

I am always after a 5 x 9 trailer with ramp to cut my snowbirds grass as they are at their house in Tennessee .In other words a super simple way to check locations that have the trailer without filling in first time reservation rental hoopla. Plenty of Uhaul facilities near me just need to know where one is at without giving the same information.over and over while on the Web

Roy Irvin 
Rating:
4.0

Customer did not leave a comment.

David Wert 
Rating:
4.0

Customer did not leave a comment.

David Wert 
Rating:
5.0

Customer did not leave a comment.

Tracy Aldrich 
Rating:
1.0

My credit card was used to rent that truck out again and I have a $556. Frausulent Charge on my card. The truck was reported as not returned.

RODNEY CHANEY 
Rating:
5.0

Thanks for the service

Charles APKER 
Rating:
3.0

Customer did not leave a comment.

ALINA MORGAN 
Rating:
5.0

Customer did not leave a comment.

Jim Barber 
Rating:
5.0

Customer did not leave a comment.

Eric Roth 
Rating:
5.0

I'm happy with everything quick smooth process and the price was fair so I was good with everything, thanks, would definitely rent there again.

Anthony Sital 
Rating:
4.0

Customer did not leave a comment.

Thomas Rumfelt 
Rating:
5.0

Very helpful and friendly.

Virginia Schnarre 
Rating:
5.0

Customer did not leave a comment.

Michael Kreisel 
No reviews have been submitted for this location.

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