When booking this uhaul, it is not clear that it is an online pick up only. Furthermore, there are no clear instructions at the location to guide you. They have a doorbell set up, which leads you to think that someone is supposed to be there to help you. They do not provide a number to call of the owner if you need help. I was lucky enough to call another business' number and they provided me with the owner's number. The online pick-up process was not working that day, and I had to wait an hour and a half to pick up my vehicle. I'm really not impressed with this location and would NEVER rent from them again.
Catherine D
Customer Reviews for Groupe Takatak Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It’s a mobile pick up so no one is there and since we were not provided any code to open the box to get the truck keys we waited an hour and a half trying to call various numbers and submit requests for help.
Nicholas CThe truck was dirty. The app wasn't working properly and crashed so my reservation got lost I paid for blankets and none were provided and no one was there to help or answer the question. Very dissatisfied and disappointed wouldn't recommend to anyone
Babak Ojust want to say thanks for u-haul operator helping fixing my issue.
Massimo CI cannot figure out why, after speaking with 3 different Uhaul agents this week telling me there will not be any problem, NONE told us about a "self-service" and that nobody would be there, that all has to be done with a cell phone. We lost many hours waiting for somebody to come. And give us the keys. The uhaul phone lines were unavailables. The chat worket but was no help. I really really didn't like our experience. We had been told there would be someone there from 8 am. I figure when you are a mooving company, the situation we had cannot be possible. I finally got a hold of the Tak attack guy by using the Messenger page of his business. He was at a camping or beach somewehe with a bunch of kids... I wass 700 km from the situation, and had already informed Uhaul... my god... How can Uhaul not tell us it is a self service and that no one will be there, to load everything very well in the app, otherwise .. no keys... Really dissapointed. The app does not work well either for another person to pick up the truck, load his drivers licensed... The Tak Attack guy was telling me to "just do the check in"... but there is no place indicating me to check in in the app. Was 700 km away... Anyway, it was a nightmare...
Julie T