Customer Reviews for Grones Wrecker Service
(U-Haul Neighborhood Dealer)

310 reviews

2337 Rte 9   Toms River, NJ 08755

(732) 908-4131

Office Hours

  • Mon-Sat: 5 am–8 am
  • Sun: Closed

Services at this Location:

Contact Us

(732) 908-4131

2337 Rte 9
Toms River, NJ 08755

Services at this Location:

Office Hours

  • Mon-Sat: 5 am–8 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Convenient. We dropped off the truck by using the app. Excellent process. Very convenient given that the site was closed

Pamela Rennick 
Rating:
5.0

Very professional and friendly! They helped me detach the cart from my car and were very friendly and nice!

Mary Bell 
Rating:
5.0

Customer did not leave a comment.

Abraham Vera 
Rating:
5.0

Nothing at all. The area manager and the guy inside Eric made the rental very smooth .

Eric Berrios 
Rating:
5.0

Customer did not leave a comment.

Michael Siemers 
Rating:
2.0

This location is not helpful to us or even trying to help us with the online check in

Mario Salazar 
Rating:
5.0

Tell them the WANT you to park it in their grass

Daniel Lebovits 
Rating:
5.0

Customer did not leave a comment.

stephen Blank 
Rating:
5.0

Customer did not leave a comment.

Ilya Krivitskiy 
Rating:
2.0

The Uhaul was dirty and did not contain the equipment I requested in my order, mainly the moving blankets and 2 dollies. I was sent to this location because the truck I had reserved had not been returned to another location the night before. Very disappointed with my experience with Uhaul.

LAURA RIEHMAN 
Rating:
5.0

Customer did not leave a comment.

Pedro Villalta 
Rating:
5.0

Customer did not leave a comment.

yitzahok gluck 
Rating:
3.0

Make sure truck is road worthy for a long drive

Matt Wedzieczkowski 
Rating:
3.0

We had our pickup location changed last minute to a location 20 miles away. The representative Had no idea of the drop off location for us, and also told us the blankets we ordered were ours to keep. At drop off location we were charged $80 dollars for blankets that were not in truck. Why would the rep at pick up tell us the blankets were ours to keep ? We will never use U haul again. Very disappointing experience 😩

Brian Martin 
Rating:
5.0

What a great experience with this business. Grones was the only one in the area that was able to accommodate our early rental need. Very pleasant gentleman, at office sorry I forgot his name. I will recommend Grones to any one that needs service. Thank you.

Marita Holzer 
Rating:
4.0

Customer did not leave a comment.

darren marriott 
Rating:
5.0

Customer did not leave a comment.

Gregory Germian 
Rating:
5.0

Nothing

Harold Nolan 
Rating:
3.0

Customer did not leave a comment.

Thomas Rathbun 
Rating:
2.0

Customer did not leave a comment.

nahir ramos 
Rating:
5.0

Customer did not leave a comment.

David uhl 
Rating:
5.0

Customer did not leave a comment.

PAT FALLON 
Rating:
4.0

Supply a ball joint receiver. Have equipment ready it needed fixing to put on the road. However the people were amazing!

Yechezkel Warman 
Rating:
5.0

The woman that checked me in was very nice. She was a pleasure to deal with. The location was easy to find.

Carl Campi 
Rating:
5.0

Also very good and convenient...definitely will recommend!

YVETTE SMITH 
Rating:
4.0

Customer did not leave a comment.

Carmen Reale 
Rating:
4.0

Great location. My experience with usual this time around makes me start looking into other services. One of your traffic people was rude, I travel 44 miles to get a truck that wasn there. Yes I'll get $50 back but I didn't have it in time to get an uber to go 27 miles out the way to finally get a truck. I lost most of my man power. Blood pressure was high, had a bad headache, my 70 something year old mother was trying to help. It was not a good experience at all.

Donna Walker 
Rating:
4.0

Customer did not leave a comment.

STRONGMILE Mozo 
Rating:
5.0

Customer did not leave a comment.

Samantha Smith 
Rating:
5.0

Customer did not leave a comment.

Chaim Halperin 
Rating:
5.0

Very friendly staff. Easy process.

Lauren Mangal 
Rating:
5.0

Customer did not leave a comment.

Yaridia Rojas 
Rating:
4.0

Customer did not leave a comment.

Wayne Krevetski 
Rating:
3.0

Windshield wipers needed to be replaced. Could barely see driving on the Parkway.

Jeffrey Small 
Rating:
2.0

did not have the pads, dolly or furniture dolly. sent me to a different location to get those. argued with me about running my card despite already reserving and paying online. took around 25 minutes which is 20 longer than it should have.

Matthew Martin 
Rating:
1.0

This facility is filthy and the people are nasty. This location does not help Haul to gain good reputation.

Susana Baumann 
Rating:
1.0

This is a contract location, and they act like it; disorganized, not helpful, didn't know the UHaul software. Servicing UHaul customers clearly their lowest priority.

GEORGE DOBY 
Rating:
4.0

The order I made called for 2 sets of blankets and no dolly. I was billed for 1 dolly and 1 set of blankets. I did notice the variance until drop-off. Although the lack of dolly and the extra set of blankets were accepted I think I was over-charged b a few dollars.

LeRoy Beck 
Rating:
4.0

Customer did not leave a comment.

Christopher Felton 
Rating:
5.0

Customer did not leave a comment.

JENNIFER CURRID 
Rating:
4.0

Customer did not leave a comment.

immo zenner 
Rating:
3.0

Customer did not leave a comment.

DEIRDRE AMATO 
Rating:
4.0

Customer did not leave a comment.

charles harris 
Rating:
3.0

Very courteous. Thank you.

Donald Oswald 
Rating:
5.0

Customer did not leave a comment.

Yaakov Rupp 
Rating:
5.0

Customer did not leave a comment.

max chait 
Rating:
5.0

The staff were very helpful but the U-Haul computer system was not working well and slowed the process.

Helen Oros 
Rating:
5.0

Customer did not leave a comment.

Zalman Mintz 
Rating:
5.0

Great experience at Grones, first time renting a truck for my first time moving into my own place and they made the process easy.

Chanya Taylor 
Rating:
5.0

The location has a lot of experience and customer service. This made up for the fact that the U Haul computer system "upgrade" left me without an order in the system, that was still being resolved by U Haul this morning. And U Haul was argumentative and not service oriented when we spoke, Grones = excellent, U Haul = learn to listen to your customer before you speak.

Jack Morgenstern 
Rating:
5.0

Customer did not leave a comment.

katia cpriani 
Rating:
5.0

Customer did not leave a comment.

Mihir Patel 
Rating:
5.0

Customer did not leave a comment.

PAUL DAVIS 
Rating:
5.0

Customer did not leave a comment.

erik keener 
Rating:
1.0

I pick up the truck at Grones Wrecker Service on May 30th and asked if I could return it at my destination. in Neptune NJ 15 miles away. I was told YES. I used the truck for about four hours at most and returned it. The next day I got a call and told that I had to return it to the original location or I would be charged over $200. if they return it. P.S. I wasted a whole day driving back to Neptune N,J. to transfer the truck back to Grones.. I will use BUGET next time.

richard rettagliata 
Rating:
5.0

Customer did not leave a comment.

Thomas Schayer 
Rating:
4.0

Customer did not leave a comment.

Dianne Laponzina 
Rating:
4.0

quicker service

STEVEN MATHEWS 
Rating:
4.0

Customer did not leave a comment.

yehuda green 
Rating:
5.0

Staff was friendly and my Experience was excellent

adrian serra 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM CRESPO 
Rating:
5.0

Customer did not leave a comment.

Daniel Rodriguez 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS ROWLEY 
Rating:
5.0

Customer did not leave a comment.

CUS REF 
Rating:
4.0

It's not a U-Haul only spot but the woman (I can't remember her name) was very thorough and helpful. Hand holding all the time!

frank barresi 
Rating:
5.0

Customer did not leave a comment.

Joan Potts 
Rating:
5.0

This was our 2nd rental from Grones wrecking service and if every needed again would definitely use them. The kind and courteous service was a breath of fresh air and I would highly recommend them to other people

CHESTER SHERIDAN 
Rating:
5.0

Had some difficulties obtaining a vehicle from another U-Haul vendor but they put me in touch with Grones who had the vehicle I was looking for. With that the agent at Grones threw in a package of blankets for free.

Richard Devine 
Rating:
5.0

Great and friendly customer service

Motty Zisovitch 
Rating:
3.0

Customer did not leave a comment.

Colleen Kennedy 
Rating:
5.0

Customer did not leave a comment.

John Stillwell 
Rating:
5.0

Customer did not leave a comment.

winston parks 
Rating:
4.0

Customer did not leave a comment.

RENEE HERMAN 
Rating:
5.0

Grones was amazing, easy in and out, we went to UHaul on Rt 9 first and were told they had no available trucks that Rt 37 did and called to reserve one for us however when we got there they said they didnt, the guy took forever checking and before he was dont my son had already found Grones had one and we went there, from now on thats where we will be going!

LISA RYAN 
Rating:
5.0

Nothing : Everything was great.

STANLEY HOOVER 
Rating:
5.0

rent at your place on rt 9 on monday the 15th for pick up on the 18th when i showed up told to go to Grones the staff was great your system a mess didnt tack my credit card computer mess up why didnt i get told to go to Grones in the first place 2 trips grones staff great syster a mess have to think if i want to rent u haul again you want to talk call me 908 415 1018 ED

Ed studley 
Rating:
5.0

Great guys! Very helpful. Would absolutely use them again!

james mcgilligan 
Rating:
4.0

Customer did not leave a comment.

Tanya Klemick 
Rating:
5.0

Customer did not leave a comment.

Peter Donan 
Rating:
3.0

You can keep my reservation at the requested location. Or at least me know when you decide to change it by yourself.

Edward Kaufmann 
Rating:
5.0

Customer did not leave a comment.

Dominic Fiorella 
Rating:
5.0

Nice customer service Great people.

Tony Lobello 
Rating:
5.0

Great people and nice equipment.

Stefan Nasstrom 
Rating:
4.0

Customer did not leave a comment.

David Nicholson 
Rating:
5.0

Customer did not leave a comment.

Raymond Purificato 
Rating:
5.0

Customer did not leave a comment.

Emil Lavagno 
Rating:
5.0

Nothing needs to be improved. Great customer service.

Lisa WEBSTER 
Rating:
5.0

Customer did not leave a comment.

Emil Lavagno 
Rating:
5.0

Customer did not leave a comment.

VINCENT CONIGLIONE 
Rating:
5.0

Customer did not leave a comment.

WAYNE BAKER 
Rating:
5.0

Customer did not leave a comment.

Mark Senatore 
Rating:
5.0

everybody was very friendly

TIM WILBERT 
Rating:
5.0

Great customer service....really nice people there.

Bruce Marshall 
Rating:
5.0

they where very nice and helpful

Charles Mandelbaum 
Rating:
5.0

Customer did not leave a comment.

Ron Yackowicz 
Rating:
5.0

Very fast service in amd out in 5min

Jacob Yifrach 
Rating:
5.0

very nice folks

lori norman 
Rating:
5.0

Truck roof leaked quite a bit.

Leah Wilde 
Rating:
5.0

Staff was very friendly and made experience easy and pleasurable.

MARCIA GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

steve mongiello 
No reviews have been submitted for this location.

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