Customer Reviews for Grizzly Quick Mart
(U-Haul Neighborhood Dealer)

128 reviews

744 Broad St   Wadsworth, OH 44281

(330) 336-7048

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–6 pm

Services at this Location:

Contact Us

(330) 336-7048

744 Broad St
Wadsworth, OH 44281

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank Lydick 
Rating:
3.0

Make sure details are fully explained such as how much money it's really going to cost. I was blinded when I got an email from U-Haul this afternoon about a new charge on my bank card

christopher sklenicka 
Rating:
3.0

The truck had one functioning windshield wiper. It had a message indicating low tire pressure and there was another indicator lit up on the dash that I could not identify. I question the dafety of this vehicle. For the price and paying for every mile, this truck should have been pristine.,,I only needed it for 28 miles- I would have thought U Haulvwould have waived at least the mileage charge if not more. I will not rent from U Haul with these issues again.

walter schwoeble 
Rating:
5.0

Checkout process was not explained accurately

Joanne Holbert 
Rating:
3.0

This convenient store employee was limited in the English language, and I had a hard time explaining to him that I wanted to drop off the truck. He thought I wanted to purchase gas with the presented key (although they do not sell gas at this location). He told me to come again another day. Finally, he found an English-speaking woman (not sure if she was a manager or co-worker), who understood what was happening. She asked if I could back the truck into a very crowded place in the small parking lot. This was a challenge for me, who sometimes can't back a car into a parking stall :-). But with a friend's navigation, that task was accomplished. (Glad I purchased SafeMove for the parking experience!) Perhaps better training for the staff, or some type of alert that can't be missed that a vehicle is on its way? My move was successful, and all's well that ends well.

Lori Loomis 
Rating:
4.0

Customer did not leave a comment.

Arica Copeland 
Rating:
5.0

The truck was clean and looked fairly new but it smelled of cigarette smoke and had ashes in the door handle cubby. Gross

Carol Conley 
Rating:
4.0

Customer did not leave a comment.

Bill Stevens 
Rating:
5.0

Customer did not leave a comment.

Jesse Ulmer 
Rating:
3.0

Customer did not leave a comment.

Matthew Bertram 
Rating:
3.0

Customer did not leave a comment.

Justin Lance 
Rating:
1.0

Took a $79 hold then charged another $65 when the website quoted $45. Barely used 10 miles of gas. The tank needle was still on Full.

David Kim 
Rating:
3.0

Being charge an extra 10 was not necessary very disappointing when we had to pay as much as we did the price quote was 50 More

David Martin 
Rating:
2.0

a quickie mart and the clerk refused to check the trunk in while I was there. SAD service.

ANDREW COREY 
Rating:
4.0

Very friendly.

Chris Smith 
Rating:
4.0

It seems like the computer system is glitchy. I had to give the man all the same information that I had already entered online. This took an additional 10 minutes and seemed redundant and a waste of time.

Cameron Best 
Rating:
3.0

Customer did not leave a comment.

Janelle Reynolds 
Rating:
5.0

Customer did not leave a comment.

Phillip Sedlon 
Rating:
5.0

Customer did not leave a comment.

Joulia Shuk 
Rating:
5.0

I had to drop off at this location instead of my originally selected drop-off location because the other location was roped off and had multiple police vehicles around it. Thankful to U-Haul to let me drop it off here instead.

Arnold Bykov 
Rating:
5.0

Customer did not leave a comment.

Chris Kozak 
Rating:
5.0

It was all good . Great experience. Thank you.

connie wells 
Rating:
5.0

Customer did not leave a comment.

Erica Goble 
Rating:
4.0

Customer did not leave a comment.

Cara Powell 
Rating:
5.0

Customer did not leave a comment.

Josh Van Duzer 
Rating:
2.0

I was charged for services I didn’t request or receive (pads and a dolly). You’re on line ordering process is complicated and slow. Too much of a pain to deal with you. Won’t be renting again

Paul Stanton 
Rating:
3.0

Customer did not leave a comment.

Kristy Sias 
Rating:
3.0

Small convenience store. Used the app and dropped off keys inside.

James Mccauley 
Rating:
3.0

Customer did not leave a comment.

Catherine Franks 
Rating:
5.0

Customer did not leave a comment.

Megan Hazard 
Rating:
5.0

I can’t think of anything. Everything from start to finish went smoothly. Truck was clean and road nice. I will be going here from now on when I need a uhaul.

Jennifer Jackson 
Rating:
5.0

Customer did not leave a comment.

Dennis Shultz 
Rating:
5.0

Good ppl

Zachary Walker 
Rating:
5.0

Customer did not leave a comment.

Daniel Sisler 
Rating:
3.0

Appliance dolly had a faulty wheel Everything else was fine. Thank you.

John Seifert 
Rating:
1.0

Customer did not leave a comment.

Jeremy Dean 
Rating:
3.0

Customer did not leave a comment.

STEPHEN COBURN 
Rating:
4.0

Customer did not leave a comment.

Mark Bakkum 
Rating:
3.0

Be a little quicker, but how fast it took to get it wasn't bad for something you probably don't do all day long.

Matthew Limberg 
Rating:
3.0

Customer did not leave a comment.

Jacob Hodgson 
Rating:
5.0

The lady was extremely friendly and professional. I was in and out and she didn’t waste time

JAMES FRANCIS 
Rating:
5.0

Customer did not leave a comment.

EDEN PACE 
Rating:
2.0

Truck was dirty and there was no side mirror, checked in online however had to wait a long time in the location getting checked in. Was given a different drop off location than originally. Charged for gas when I filled it back up to where it was when I got it.

Rebecca Sabo 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MICHAEL 
Rating:
5.0

Customer did not leave a comment.

MARCC NUTTER 
Rating:
5.0

Great customer service at this location. The rental was clean and in good condition. Friendly staff. Highly recommend!

Jordan Prkusic 
Rating:
5.0

Customer did not leave a comment.

Thomas Steuterman 
Rating:
5.0

Customer did not leave a comment.

Thomas Steuterman 
Rating:
3.0

Very disappointed in a $15 damage or missing charge. There was nothing wrong or changed with the truck. Very lightly used.

kevin legge 
Rating:
5.0

Customer did not leave a comment.

Ernest Elchico 
Rating:
5.0

Customer did not leave a comment.

David Snowball 
Rating:
1.0

The man shut the door on me said he was closing and for me to put keys in box he didn't have time for me !!!

Debra Milhoan 
Rating:
5.0

Customer did not leave a comment.

Jon Pagniano 
Rating:
4.0

Cab was a little dirty and needed wiped down - especially during a pandemic.

Steven Gorsuch 
Rating:
3.0

Customer did not leave a comment.

Melissa Phillips 
Rating:
2.0

Took a long time to pick up the van; might be because I was late by a few minutes. Costs more than the original online reservation.

Devin Schaffer 
Rating:
2.0

Gentlemen just asked for keys back. Gas was filled back up but got charged 26$ for that.

Jeffrey Kramer 
Rating:
5.0

Customer did not leave a comment.

Shannon Mcewen 
Rating:
5.0

Customer did not leave a comment.

Heather Jarvis 
Rating:
5.0

Customer did not leave a comment.

trish detamphilis 
Rating:
3.0

Staff was very friendly and helpful

Billie Jo Horner 
Rating:
4.0

Customer did not leave a comment.

allyson raynes 
Rating:
5.0

Don't change anything!! They made my move hassle free!!!

bryan ball 
Rating:
2.0

Customer did not leave a comment.

Pamela Shaw 
Rating:
5.0

Nothing! Owner came in early to get us going ??

Tracy Easterday 
Rating:
5.0

Customer did not leave a comment.

Devon Kelleher 
Rating:
5.0

The drop off went well and the owners were friendly and engaging. Very pleasant experience after a 200 mile move.

Kimberly Thomas 
Rating:
5.0

Customer did not leave a comment.

Clare Thomas 
Rating:
1.0

I picked up the truck there. the equipment need swept out and had blankets in it. My perception was that the gas gauge was not correct. Then i picked up a trailer at another location. and it ended up equally as bad. He hooked up the trailer, but it did not look like the diagram on the truck. Then we he entered the truck that was being hauled he could have explained it would not fit on the auto transport trailer.

Stacey James 
Rating:
5.0

Customer did not leave a comment.

susan anderson 
Rating:
5.0

Customer did not leave a comment.

Richard Knippenberg 
Rating:
1.0

I was not given the correct size truck. I reserved a 15’ truck and got a 10’ truck

Nalini McCargar 
Rating:
1.0

Awful experience. Awful customer service from Corey. I will never use your company again. Rental location in Wadsworth, OH should no longer do business with U-Haul. Both are a joke

Stephen Hatszegi 
Rating:
5.0

Rep at the counter was courteous. I got what I needed and the vehicle, a 10 ft Cargo Van was in excellent shape, and easy to drive.

John Berndt 
Rating:
5.0

Super friendly and professional. Reviewed everything and offered suggestions. Quick and thorough. Very very nice!!

Maureen Zelman 
Rating:
5.0

Speedy and friendly service.

Jacquiline McGraw 
Rating:
5.0

I have rented uhauls before but never from a location with this exceptional customer service ! If I rent again in the future it will definitely be from this location!

BRIAN BROWN 
Rating:
3.0

Customer did not leave a comment.

CHAD SIEGEL 
Rating:
5.0

Sandi does a terrific job at Grizzlie Mart in Wadsworth! Always very accommodating and very helpful with what ever I need. I have rented many time for various needs in moving my family, friends and work items. I HIGHLY recommend renting here!

glenn frisby 
Rating:
1.0

Was charged additional $24 more when I returned the truck. Was to be refunded the additional money but never was!

Edward Reeder 
Rating:
5.0

I have already recommended this location to many people. I appreciate the service here. The store personnel are very nice and helpful!!

LINDA HAMPTON 
Rating:
5.0

Customer did not leave a comment.

Timothy Knotts 
Rating:
5.0

The gentleman helped me open the back Dior of the truck. It was frozen shut. He poured buckets of hot water on it!??

Laura Palmer 
Rating:
5.0

Great experience! Thanks for making it an easy process! Will rent again!

steven basinger 
Rating:
5.0

Customer did not leave a comment.

bryan caldwell 
Rating:
5.0

Customer did not leave a comment.

Nicholas Hetsch 
Rating:
5.0

Nothing, it was great!

TIM WRIGHT 
Rating:
1.0

Customer did not leave a comment.

Kevin Hayes 
Rating:
3.0

Had no problems returning the truck.

Anthony Merlene 
Rating:
5.0

Customer did not leave a comment.

Michael Reed 
Rating:
3.0

Customer did not leave a comment.

sylvia holmes 
Rating:
1.0

tow dolly dealer says it is customer's job to install and connect the tow dolly and not his job as dealer.

RODOLFO OLEDAN 
Rating:
5.0

Customer did not leave a comment.

Tim Beattie 
Rating:
5.0

Excellent customer service and very friendly! Sandy is a great guy and cares about his customers!

glenn frisby 
Rating:
5.0

Customer did not leave a comment.

Roxana Rathbun 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Darren Freetage 
Rating:
1.0

The fuel pump was going out. We drove from Ohio to North Carolina and had to pull over several times because the truck was having issues. Our normal 10 hour trip took 13 hours. The truck was not clean. The service engine light was on. They didn't have the truck ready for us we had to wait an hour before someone who knew how to get us in the rental and he didn't go over the reservation before running my card for 40 more than what I agreed to online.

Kelly Lake 
Rating:
5.0

Customer did not leave a comment.

Sonja Dittmann 
Rating:
5.0

Nothing

Robert Erdman 
No reviews have been submitted for this location.

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