Location was EXTREMELY difficult to park the truck at. There were no "employees" around until I was practically finished returning the truck through the app. As I was looking for the key drop off, a man in plain clothes approached me. i asked if he worked there, he said yes. He reached to take the keys from me to put in the drop box for me, but I asked him to show me where it was so that I knew for certain the keys were secure. He then said to me verbatim, "What, you don't trust me??" You're right I absolutely don't, you're wearing plain clothes, you could've walked over here from the street. Then he went to the other gentleman nearby and told him that I didn't want to give them the keys, and the OTHER gentleman ALSO quoted "Oh so you don't trust us". This type of behavior from presumably U-Haul employees was VERY inappropriate and made me EXTREMELY uncomfortable. I would NOT recommend this location to ANYBODY for pick-up or drop-off.
EMILY D
Customer Reviews for Griffin Vape & Smoke Shop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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pretty easy place to find. good customer serv.
edgar cPatient and kind.
Samorah WEvery year I rent from the same location for our back to school event. My rental was moved to a new location when I got to that location, i was informed that there was no truck for me. They then told me to go to a Griffin location which I was told was 5 miles, it turned out it was 16 miles away so a total of 20 miles away from our intial location. a TOTAL OF 40 MILES
Pamela RThe location lied and added charges on my rental. I had the rental less than 24 hours but was charged for 2 days. I'VE NEVER EXPERIENCED THIS BEFORE. This location is clearly shady and practices bad business practices. I even have proof that I returned the uhaul on Saturday morning but I was charged for two days. That's terrible!
MARQUES HIt would have been fine but when I arrived to pick up my truck, it had just been stolen.. I had to wait several hours to get a new truck, it was absolutely terrifying, as a female alone, there needs to be better security to prevent this form happening again. Absolutely no one to talk to or help you, you're legit on your own
Sara RMy reservation that was made last Wednesday mysteriously canceled itself so when I went to go pick it up on Saturday as I always do, they told me it was not there as my reservation was canceled, which is absolutely mind-boggling because when I order a truck, I don't dillydally with it. I am on a time constraint so this ruined my entire day. Next, we found a place 5 miles away from me that was reserved with the help of a U-Haul CSR then 10 minutes later I was called to say the truck was not there that there was a glitch in the system that the person already picked up the truck so this right now is a total cluster fuck Lastly, we found another place 8 miles away so now I'm wasting so much time and I am already late with everything that I was supposed to do and I know you don't care care about that but this is for my business and I lost money money now I started my day very early to get the truck and to get on with my day to go with my business and this took me almost 3 hours out of my time Also The air conditioning was absolutely horrible. After looking around. It was very dirty and dusty. But the main problem was the AC.
Glenn FToo far from my original reservation location. Pick up location kept changing. Once I arrived service was friendly, professional and helpful.
Frances SGreat
Matthew Kthe location of the key box should have more lighting and also a local phone number to talk to a manager after hours.
Francesco MWorst experience ever! I had reserved a truck 2 weeks in advance and was to pick it up in West Palm Beach. The day before I am told the truck was not available! Then I was told Stuart, then not available, then Pt. St. Lucie, again told not available, then Ft. Pierce now 3 hours away! He'll no! Found one truck south in FT. Lauderdale 1 hr. away. ok, BUT it was a nightmare with their truck share! App crashed, website crashed...took 1 1/2 hrs. before they could get the code to unlock the box to get the keys! Then I requested 6 blankets and got 0! Yet they had the nerve to charge me full price! I expect a partial refund on the inconvenience and extra gas plus no blankets! $3700+ is crazy for what I went through! Not happy and will never use again!
Karen GYou fixed my tire problem quickly and got me on the road. Great Job
JAY LI wouldn’t recommend uhaul to anyone and would only use you again under dire circumstances
Mark GEvery trailer in south Florida was gone so I was forced to take the 10 ft box truck which cost me a lot in gas so post a bunch of money do not recommend uhaul ever again
Daniel SVan had garbage and leftover food in it. Was covered in some sticky substance. Smelled like someone used it as a toilet and was infested with roaches.
Chaim SLimited room for trucks
Paul VThe individual was rude and really nasty gave me the truck with no gas and dirt in the back of the truck and then charge me a cleaning fee when the truck we nasty the tire pressure was low I had to put air in it
Kendra HThe truck was in good condition and ready for quick pick up. I called and easily made a reservation. I wish that the employee would've just done a quick sweep of the cab as we found trash under dash/seats.
Catherine WThis was the second location. Because the first location we had made a reservation with had no attendant on site to provide the keys. They just decided to not show up to work that day. And your website still allowed us to reserve there. And there was another customer with the same issue.
Elizabeth SEasy to return
Jesse HFast service and friendly location
Carolina CGuarantee the availability of other equipment in case the reserved one is not available
Edwin COriginal reservation was for another location - Dania Medical Equipment. When I arrived, there were no trucks and no one available. I called them with no answer. I called U-Haul where customer service was also unable to reach them. They were able to transfer my reservation to a new location.
Nancy HThis location is the best specially compare to 2 others i cannot even get a truck which i reserved.
ERIK GWas good experience, they make it in 5 minutes.
Kastriot PNothing everything went well. The only difference is they billed before I left and not when after.
KEVIN WAwesome services makes moving when you want to do it yourself possible and at the same time you're saving money couldn't ask for a better experience. Thank you U-Haul when I need your services again I'll definitely use you.
David BI recommend 100% this location, they have a very nice attention with customer's and a lot trucks in very good conditions. Thanks U-Haul Griffin location!!!
ana lVan was dirty inside when I told them they said it was dropped off the night before and no one had checked the inside prior to my rental.
ANN GDROPPED OFF THE VEHICLE IN LESS THEN 24 HOURS, CALLED BEFORE ARRIVAL. OFFICE WAS ALREADY CLOSED. GOT CHARGED FOR 2 DAYS RENTAL. VAN SMELLED AWFUL.
monika kOnline drop off did not work. Has to make a call to guide us and the drop off box did not open. Has to take home key and dropped off the next day.
Gina VAmazing service
Shmuel EVan i had reserved was not available and the substituted vehicle was NOT appropriate for my needs.
Diane KThe area is very dirty lot of trash laying around the lock to the back door did not work prices are expensive
Carlos EThe clerk was not friendly and would not let me use the bathroom. He rudely said the bathroom was out of service. He seemed off or high. Would not recommend this location ever.
Terrence MGreat customer service at this location
Richard AFrom pickup to return followed by billing and customer service the whole experience was intolerable
Garrett RFriendly and helpful staff, convenient local location. I got the trailer I needed. I'd definitely choose this location again.
DOUR GHorrible customer service and a rip off
Chanel AThe rental was so smooth and easy it was a joy to rent thanks for such an experience, keep up the good work, thanks to the good people at Griffin Vape and Smoke ,keep doing what your doing, yours thankfully Richard M
Richard MExcelente
DONALD HShame on you! We filled the gas up to 3/4 of a tank-more than we had to, and you charged us a $15 fuel charge! We drove that truck( with no air ) and returned it clean and full. I'm disgusted with your shop and will not be renting from you any more!
PETER COpen earlier
david sBEST U-haul Location I've ever been to. The staff is AMAZING.
Janeen SThe blower fan isn’t working on the air conditioning.
PETER CNothing very is to rent. Person at the store was very informative and nice
Mercedes GI had booked a truck but when I went to pick it up, the person in charge told me that I only had one van available, due to my need to move I had to accept it
Anibal GVery nice experience!
PETER CGreat experience
Jose PAlmost impossible to exit vehicle once in position because of fenders on the trailer.
TERRY NNot the fault of the location but the equipment set me back 3 days and I had to pay for cost. Customer service kept bouncing me around to scheduling and I got no where. Scheduling said that I had to deal with the location I picked up the trailer and they told me, it is a customer service issue and I believe that.
PATRICK SGuy was great backed me into place and un hitched me.
joseph GThe vape store guy was friendly.
Luis VFirst and foremost, I had to wash the trailer after getting it, the outside wasn't as clean as it looked in the picture. Next, when I went to return the trailer, the location wasn't open, and I was WELL within its business hours. Finally,. I REALLY didn't appreciate my pick up/drop off location being changed at the last minute, especially because the new location was 30+ miles away, and I had to cross two of the busiest highway in south Florida (I95 and I595) at peek rush hours because the location you guys sent me to closed at 5PM!!! I realize that you u-haul doesn't aways have control of these things, but I scheduled my trailer 3 MONTHS in advance, there should have been no reason that the location I chose which is walking distance from my job, or any of the other umpteen locations closer to me couldn't have had equipment I needed. UNACCEPTABLE !!!
Jesus GNeeds a sign out front to make it more easy to find
Ricardo RI am very pleased with the service that you provided me thanks
alexander B